EarthLink EL4000 Wireless Home Internet User Guide
- June 4, 2024
- EarthLink
Table of Contents
Quick Start Guide
EL4000
EL4000 Wireless Home Internet
FCC Radiation
Exposure Statement: This equipment complies with FCC radiation exposure limits
set forth for an uncontrolled environment. This equipment should be installed
and operated with a minimum distance of 26cm between the radiator and your
body.
FCC Warning
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
NOTE 1: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur during a specific installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference through one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Getting Your Device Ready for Connection
Step 1
Download the Mobile App!
Download the EarthLink Wireless Home Internet mobile app from Google Play or
Apple Store. Your login information can be found in the email you received at
the time of purchase. Can’t find it? Click Forgot password to reset.
Step 2
Activate Your Internet!
Using the mobile app, follow the step-by-step instructions to activate your
service and set up your device. Connect your device to an available AC power
outlet using the included power adapter. The device’s SYS LED indicator will
change from orange to green to indicate the device has completed the startup
procedure. This process can take up to 5 minutes. If no signal is detected
within that time, try placing the device in another location close to a
window.
** Place your device near a window and close to a power source. Tip: Avoid
surrounding your device with metal objects or placing it next to other
electronic devices.
Step 3
Account Management Made Easy!**
Once your service is activated and your device has been set up, be sure to
check out all that you can do in the EarthLink Wireless Home Internet app. You
can check data usage, review monthly statements, update account information,
upgrade data plans and much more. You can also visit us at
wirelesshome.earthlink.net for activation steps and account management without
using the app.
FAQ and Troubleshooting
Problem / Description
My PC cannot connect to the device.****
– Unplug the PC ethernet cable and check if the PC LAN connection is working
correctly or showing activity.
– Check if the SYS LED is on. If it’s not, check the power cord and make sure
it’s connected properly. Also verify that the power supply is available.
– If the PC LAN shows no activity and device SYS LED is off, but the power
cord and ethernet cable are connected properly and there is a power supply,
then the power adapter is likely damaged. Please contact EarthLink at
866-323-0325 for more help.
My PC cannot acquire the device’s IP.****
– First, check if the PC network interface is working properly. Then, check
the PC Network card configuration and make sure the DHCP is enabled.
– To release and renew the correct IP address, please unplug the ethernet
cable from the PC and wait for about 5 seconds, then connect it again.
– If the problem persists, please contact EarthLink at
866-323-0325 for more help.
My device networking is not working properly.****
– Check that the LTE connection is up and running properly by logging in to
the web portal and checking the Interface Information page.
– If the problem cannot be corrected by a factory reset, please contact
EarthLink at 866-323-0325.
I forgot the login password and want to reset the unit to factory default.****
– Press and hold the RESET button on the back of the device for 5 seconds. The
unit will reset and reboot. Please wait until the unit finishes rebooting to
regain access to the device web portal using default login credentials.
– If the problem persists, please contact EarthLink at
866-323-0325 for more help.
How can we help you?****
– Support Center: https://help.earthlink.net/ Customer and Technical Support: [866-323-0325]
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