Candy CSOW 4965TWE/1-S Smart Pro Washer Dryer User Manual

Candy CSOW 4965TWE/1-S Smart Pro Washer Dryer

Thank you for choosing this product.

We are proud to offer the ideal product for you and the best complete range of home appliances for your daily routine.

Carefully read this manual for correct and safe appliance use and for helpful tips on efficient maintenance.

Only use the washing machine after carefully reading these instructions. We recommend you always keep this manual on hand and in good condition for any future owners.

FOR U.K. ONLY

On receipt of your appliance please check it carefully for damage. Any damage found must be reported to the delivery driver immediately. Alternatively damage found must be reported to the retailer within 2 days of receipt.

Each product is identified by a unique 16-character code, also called the “serial number”, printed on the sticker. This can be found inside the door opening. This code is a unique code for your product that you will need to register the product warranty, or if you need to contact the Customer Service Centre.

Environmental conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE).

WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:

• WEEE should not be treated as household waste;
• WEEE should be handed over to the relevant collection points managed by the municipality or by registered companies. In many countries, for large WEEE, home collection could be present.

In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.

GENERAL SAFETY RULES

• This appliance is intended to be used in household and similar applications such as:

  • Staff kitchen areas in shops, offices, and other working environments.
  • Farm houses.
  • By clients in hotels, motels, and other residential-type environments.
  • Bed and breakfast-type environments.
  • A different use of this appliance from the household environment or from typical housekeeping functions, as commercial use by expert or trained users, is excluded even in the above applications. If the appliance is used in a manner inconsistent with this, it may reduce the life of the appliance and may void the manufacturer’s warranty. Any damage to the appliance or other damage or loss arising through use that is not consistent with domestic or household use (even if located in a domestic or household environment) shall not be accepted by the manufacturer to the fullest extent permitted by law.

• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

• Children should be supervised to ensure that they do not play with the appliance.

• Children of less than 3 years should be kept away unless continuously supervised.

• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

• Only use the hose-sets supplied with the appliance for the water supply connection (do not reuse old hose-sets).

• Water pressure must be between 0.05 MPa and 0.8 MPa.

• Make sure carpets or rugs do not obstruct the base or any of the ventilation openings.

• The final part of a washer dryer cycle occurs without heat (cool down cycle) to ensure that the items are left at a temperature that ensures that the items will not be damaged.

• WARNING: Never stop a washer dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated.

• After installation, the appliance must be positioned so that the plug is accessible.

• The appliance must not be installed behind a lockable door, a sliding door, or a door with a hinge on the opposite side to that of the washer dryer, in such a way that a full opening of the washer dryer door is restricted.

• The maximum load capacity of dry clothes depends on the model used (see control panel).

• The appliance is not to be used if industrial chemicals have been used for cleaning.

• Do not dry unwashed items in the washer dryer.

• Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, waxes, and wax removers should be washed in hot water with an extra amount of detergent before being dried in the washer dryer.

• Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber-backed articles, and clothes or pillows fitted with foam rubber pads should not be dried in the washer dryer.

• Fabric softeners, or similar products, should be used as specified by the fabric softener instructions.

• Oil-affected items can ignite spontaneously, especially when exposed to heat sources such as a washer dryer. The items become warm, causing an oxidation reaction in the oil. Oxidation creates heat. If the heat cannot escape, items can become hot enough to catch fire. Piling, stacking, or storing oil-affected items can prevent heat from escaping and so create a fire hazard.

• If it is unavoidable that fabrics contain vegetable or cooking oil or have been contaminated by hair care products be placed in a washer dryer they should first be washed in hot water with extra detergent – this will reduce, but not eliminate, the hazard.

• Remove all objects from pockets such as lighters and matches.

• To consult the product technical specification please refer to the manufacturer website.

Electrical connections and safety instructions:

• The technical details (supply voltage and power input) are indicated on the product rating plate.

• Make sure that the electrical system is earthed, complies with all applicable law and that the (electricity) socket is compatible with the plug of the appliance. Otherwise, seek qualified professional assistance.

• The use of converters, multiple sockets, or extension cords is strongly advised against.

• WARNING: The appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by a utility.

• Before cleaning or maintaining the washing machine, unplug the appliance and turn off the water tap.

• Do not pull on the power cord or appliance to unplug the machine.

• Make sure there is no water in the drum before opening the door. WARNING: Water may reach very high temperatures during the wash cycle.

• WARNING: water may reach very high temperatures during the wash cycle.

• Do not expose the washing machine to rain, direct sunlight, or other weather elements. Protect from possible freezing.

• When moving, do not lift the washing machine by the knobs or detergent drawer; during transport, never rest the door on the trolley. We recommend two people lift the washing machine.

• In the event of a fault and/or malfunction, turn off the washing machine, close the water tap, and do not tamper with the appliance. Immediately contact the Customer Service Centre and only use original spare parts. Failure to observe these instructions may jeopardize appliance safety.

INSTALLATION

• Remove the 2 or 4 transportation screws (A) on the back and remove the 2 or 4 flat washers, rubber bungs, and plastic spacer tubes (B) as illustrated in figure 1.

• If the washing machine is built-in, unscrew the 3 or 4 transportation screws (A) and remove the 3 or 4 flat washers, rubber bungs, and plastic spacer tubes (B).

• During the removal of the screws occasionally spacer tubes fall inside the product, these can be removed by tilting the product forward and recovering them from the floor or inside the base of the machine.

• Cover the open transportation screw holes with the 2 or 4 plastic caps included in the instruction bag.

• WARNING: Keep packaging materials away from children.

• Place the corrugated plastic sheet, found on top of the appliance during the unpacking process, into the base of the appliance as shown in figure 2 (according to the model, consider version A, B, or C).

• In some models, this operation will not be necessary because the corrugated plastic sheet will already be placed on the bottom of the appliance.

Hydraulic connections

• Connect the water hose to the water supply tap (fig. 3) only using the hose supplied with the appliance (do not reuse old hose-sets).

• SOME MODELS may include one or more of the following features:

  • HOT &COLD (fig. 4): water mains connection settings with hot and cold water for higher energy savings. Connect the grey tube to the cold water tap and the red one to the hot water tap. The machine can be connected to the cold water tap only: in this case, some programs may start a few minutes later.
• • AQUASTOP (fig. 5): a device located on the supply tube that stops water flow if the tube deteriorates; in this case, a red mark will appear in the window “A” and the tube must be replaced. To unscrew the nut, press the one-way lock device “B”.
• • AQUAPROTECT: SUPPLY TUBE WITH GUARD (fig. 6): Should water leak from the primary internal tube “A”, the transparent containment sheath “B” will contain water to permit the washing cycle to complete. At the end of the cycle, contact the Customer Service Centre to replace the supply tube.

Setting

• The washing machine should be installed in its final position such that the water fill hose is not kinked or trapped. The corrugated drain hose should be inserted into suitable drain pipe of between 50 cm and 85 cm height above the floor using the curved drain hose support. If an under sink connection is used the drain hose must be routed above the sink overfill opening to prevent back siphoning. Care must be taken to avoid kinking or trapping the drain hose (fig. 7).
• Level the appliance using the feet as illustrated in figure 8:
  • a. turn the nut clockwise to release the screw;
  • b. rotate the foot to raise or lower it until it touches to the floor;
  • c. lock the foot, screwing in the nut, until it tightens against to the bottom of the washing machine.
• Plug in the appliance.

WARNING: contact the Customer Service Centre should the power cord need replacement. Installation faults are not covered by the manufacturers warranty.

DETERGENT DRAWER

The detergent draw is split into 3 compartments as illustrated in figure 9:

• compartment “1”: for prewash detergent;
• compartment “ ”: for special additives, softeners, starch fragrances, etc.; 

WARNING: only use liquid products; the washing machine is set to automatically dose additives at each cycle during the last rinse.

compartment “2”: for washing  detergent.

A liquid detergent cup is also included IN SOME MODELS (fig. 10). To use it, place it in compartment “2”. This way, liquid detergent will only enter the drum at the right time. The cup can also be used for bleach when the “Rinse” program is selected.

WARNING: some detergents are not designed for use in the dispenser drawer but are supplied with their own dispenser that is placed in the drum directly.

SOME MODELS are provided with the automatic dosage, this carries out a precise measurement of detergent and softener. In this case, refer to the specific section in the CONTROLS AND PROGRAMS chapter for details.

PRACTICAL HINTS

Load tips

• When sorting laundry, make sure:
  • have eliminated metallic objects such as hair clips, pins, coins, from laundry;
  • to have buttoned pillow cases, closed zips, tied loose belts and long robe ribbons;
  • to have removed rollers, hooks, or clips from curtains;
  • to have carefully read clothing washing labels;
  • to have removed any persistent stains using specific detergents.
• When washing rugs, bedcovers, or other heavy clothing, we recommend you avoid the spinning cycle.
• To wash wool, make sure the item can be machine washed. Check the fabric label.
• Leave the appliance’s door slightly open between washes, to prevent possible bad smells developing inside the machine.

Useful advice for saving

Tips on how to save money and not damage the environment when using your appliance.

• Load the machine to the highest capacity shown in the programme table for each programme – this will allow you to SAVE energy and water.
• Noise and residual laundry moisture are affected by spin speed: a faster spin is associated with greater noise and lower residual moisture in the laundry.
• The most efficient programmes in terms of combined use of water and energy are usually the longer-lasting ones with lower temperature.
• Maximise the load size to achieve the best use of energy, water, detergent, and time. Save up to 50% energy by washing a full load instead of 2 half loads.
• Do you need to pre-wash?
  • For heavily soiled laundry only! SAVE detergent, time, water, and between 5 to 15% energy consumption by NOT selecting Prewash for slight to normally soiled laundry.
• Is a hot wash required?
  • Pretreat stains with stain remover or soak dried-in stains in water before washing to reduce the necessity of a hot wash programme. Save energy by using a low-temperature wash programme.
• Before using a drying programme (WASHER-DRYERS) ,
  • SAVE energy and time by selecting a high spin speed to reduce the water content in laundry before using a drying programme.

Dosing the detergent :

• Only use detergents suitable for machine washing.
• Select your detergent according to the type of fabric (cotton, delicates, synthetics, wool, silk, etc.), the colour, the type and level of soiling, and the programmed washing temperature.
• To use the right amount of detergent, softener, or any other additives, carefully follow the manufacturer’s instructions every time: correctly using the appliance with the right dose allows you to avoid waste and to reduce the environmental impact.
  • When washing heavily soiled whites, we recommend using cotton programs of 60°C or above and a normal washing powder (heavy duty) that contains bleaching agents that at medium/high temperatures provide excellent results.
  • For washes between 40°C and 60°C the type of detergent used needs to be appropriate for the type of fabric and level of soiling. Normal powders are suitable for “white” or colour fast fabrics with high soiling, while liquid detergents or “colour protecting” powders are suitable for coloured fabrics with light levels of soiling.
  • For washing at temperatures below 40°C we recommend the use of liquid detergents or detergents specifically labeled as suitable for low temperature washing.
  • For washing wool or silk, only use detergents specifically formulated for these fabrics.
• Too much detergent leads to excessive foam, which prevents the cycle being carried out correctly. It could also affect the quality of the washing and rinsing. The use of ecological detergents without phosphates may cause the following effects:
  • cloudier rinse drain water: This effect is tied to the suspended zeolites which do not have negative effects on rinse efficiency.
  • white powder (zeolites) on laundry at the end of the wash: this is normal, the powder is not absorbed by fabric and does not change its colour. To remove the zeolites, select a rinse programme. In the future consider using slightly less detergent.
  • foam in the water at last rinse: this does not necessary indicate poor rinsing. Consider using less detergent in future washes.
  • abundant foam: This is often due to the anionic surfactants found in the detergents which are hard to eliminate from laundry. In this case, do not re-rinse to eliminate these effects: it will not help at all. We suggest conducting a maintenance wash using a proprietary cleaner.

If the problem persists or if you suspect a malfunction, immediately contact an Authorised Customer Service Centre.

CLEANING AND MAINTENANCE

Looking after your appliance correctly can extend its lifespan.

Cleaning the appliance’s exterior

• Disconnect the machine from the power supply.
• Clean the appliance’s external cabinet, using a damp cloth and AVOIDING ABRASIVES, ALCOHOL AND/OR DILUENTS.

Drawer cleaning

• It is advisable to regularly clean the detergent drawer to avoid the accumulation of detergent and additive residues.

• Remove the drawer gently but firmly.

• Clean the drawer under running water and put it back into its compartment. FOR MODELS WITH AUTOMATIC LIQUID DETERGENT AND SOFTENER DOSING SYSTEM:
  Before proceeding with cleaning, all the compartments must be empty.

• Pull out the drawer completely by pressing the release button, paying attention to the leakage of detergent residues.

•  Fill the drawer with hot water.

•  Shake the drawer in order to let the water flow in all the compartments.

•  Empty the drawer from excess water and reinsert it completely.

WARNING: DO NOT use acid products (for example vinegar) or aggressive detergents to clean the drawer, in order to avoid damaging the seals and/or internal parts of the appliance.

Cleaning the pump filter

• The appliance has a special filter that traps larger residues that could block the draining system, such as buttons or coins (depending on the model, consider version A or B).
  • We recommend checking and cleaning the filter 5 or 6 times a year.
• Disconnect the machine from the power supply.
• Ensure all the water has been emptied from the drum.
• Before unscrewing the filter, we recommend you place an absorbent cloth under it to keep the floor dry. A small amount of water will come out of the filter as you remove it – this is normal.
• Turn the filter counter-clockwise to the limit stop.
• Remove and clean the filter; when finished, replace it turning it clockwise. The filter handle will be locked when it is not possible to turn any further and the handle is horizontal. Smearing a small amount of liquid soap on the filter seal will help refitting.
• Repeat the previous steps in reverse order to reassemble all parts.

Suggestions for moves or prolonged disuse

• If the appliance is kept in a non-heated room for long periods of time, all water residues must be completely removed from the pipes.
• Disconnect the machine from the power supply socket.
• Detach the tube from the drainage system and clip on the rear of the machine and lower it, fully draining water into a bowl.
• Secure the drain tube with the drainage system and clip on the rear of the machine when finished.
• Keep the door glass and gasket clean.

FOR MODELS WITH AUTOMATIC LIQUID DETERGENT AND SOFTENER DOSING SYSTEM:

• should you need to tilt or move the machine, remove the detergent drawer before proceeding, keeping it horizontal so as to avoid any leakage

REMOTE CONTROL (WI-FI)

This appliance is equipped with Wi-Fi technology that allows you to control it remotely via App.

MACHINE ENROLLMENT (ON APP)

• Download the Candy simply-Fi App on your device.
  • The Candy simply-Fi App is available for devices running both Android and iOS, both for tablets and for smartphones.
  • Get all the details of the Wi-Fi functions by browsing the App in DEMO mode.
• Open the App, create the user profile (or log-in if it is already created previously) and enroll the appliance following the instructions on the device display or the “Quick Guide” attached on the machine.

TO ENABLE REMOTE CONTROL

• Check that the router is switched on and connected to the Internet.
• Load the laundry, close the door, add the detergent if it’s necessary.
• Turn the programme selector to the REMOTE CONTROL (Wi-Fi) position: the door will lock and the controls on the control panel will be disabled.
• Start the cycle using the Candy simply-Fi app. When the cycle has been completed, turn off the machine by turning the programme selector to the OFF position to unlock the door.

* REMOTE CONTROL (Wi-Fi)

TO DISABLE REMOTE CONTROL

•  To exit REMOTE CONTROL mode while a cycle is underway, turn the programme selector to any position other than REMOTE CONTROL (Wi-Fi). The control panel on the appliance will be operative once again, and if the cycle is paused, you will be able to open the door once the DOOR LOCKED indicator light switches off.
• For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C. If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.
•  With the door closed, turn the knob to the REMOTE CONTROL (Wi-Fi) position to control the appliance using the app once again. If there is a cycle underway, it will continue.

QUICK USER GUIDE

This appliance automatically adjusts the level of the water to the type and quantity of washing. This system gives a reduction in energy consumption and a saving in washing times.

Program selection

• Turn on the appliance and select the required program.
• Adjust the washing settings if necessary and select the required options.

DRYING (WASHER-DRYERS only)

If you would like the drying cycle to begin automatically after washing, select the washing programme required and select the drying cycle. Or you can finish the wash and then select the drying programme.

• Press the programme start button.
• The end of the programme will be indicated by a message on the display (on some models, all the indicator lights on the stage will light up).
• Turn off the appliance.

For any type of wash, see the program table and follow the operating sequence as indicated.

Technical data

CONTROLS AND PROGRAMS

• A Programme selector with OFF position
• B START/PAUSE button
• C DELAY START button
• D DRYING SELECTION button** E RAPID / STAIN LEVEL button
• F TEMPERATURE SELECTION button
• G SPIN SPEED button
• F+G CHILD LOCK
• H Digital display
• I DOOR LOCKED indicator light

DRYING SELECTION/STEAM button (only available on certain models)

WARNING: don’t touch the buttons while inserting the plug because the machines calibrates the systems during the first seconds: touching the buttons, the machine couldn’t work property. In this case, remove the plug and repeat the operation.

Opening the door

• A special safety device prevents the door from being opened immediately after the end of the cycle.
• Wait for 2 minutes after the wash cycle has finished and the “Door Security” light has gone out before opening the door.

PROGRAMME selector with OFF position

• When the programme selector is turned the display lights up to show the settings for the programme selected.
• Switch off the washing machine by turning the selector to OFF.

First starting

• Language setting

  • After connecting the machine to the network and turning it on, press the “F” or “G” button to display the available languages.
  • Select the desired language pressing the START/PAUSE button.

• Change the language
  

  • If you want to change the setting language you will have to press simultaneously “D” and “G” buttons for about 5 seconds. ENGLISH will appear on the display, and you will be able to choose a new language.

•   START/PAUSE button
  Close the door BEFORE selecting the button START/PAUSE.

  • To start the selected cycle with the preset parameters, press START/PAUSE. When the programme is running, the display will show the time to elapse.
  • Moreover, If you want to modify the chosen programme, press the desired options buttons, modify the default parameters and then press START/PAUSE button to start the cycle. Only the options compatible with the set programme can be selected.
  • After switching on the appliance, wait a few seconds for the programme to start running.

• PROGRAMME DURATION

  • When a programme is selected the display automatically shows the cycle duration, which can vary, depending on the options selected.
  • Once the programme has started you will be kept informed constantly of the time remaining to the end of the wash.
  • The appliance calculates the time to the end of the selected programme based upon a standard loading, during the cycle, the appliance corrects the time to that applicable to the size and composition of the load.

• PROGRAMME END

  • When the display shows that the programme is finished and the DOOR LOCKED indicator light has gone out, the door can be opened.
  • At the end of the cycle, switch off the appliance by turning the selector to OFF.
  • The programme selector must be returned to the OFF position at the end of each cycle or when starting a subsequent wash cycle prior to the next programme being selected and started.

• PAUSING THE MACHINE

  • Keep the START/PAUSE button pressed for about 2 seconds (some light indicators and the residual time display will flash, showing that the machine is paused). For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C.
  • If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.
  • Press the START/PAUSE button again to re-start the programme from the point it had been paused at.

• CANCELLING THE SET PROGRAMME

  • To cancel the programme, set the selector to the OFF position.
  • Wait until the DOOR LOCKED light has gone out before opening the door.

DELAY START button

• This button allows you to pre-programme the wash cycle to delay the start of the cycle for up to 24 hours.
• To delay the start use the following procedure:
  • Select the required programme.
  • Press the button once to activate the delay start and then press it again (or hold it) to set the desired delay. The delay increases each time the button is pressed up to 24 hours, at which point pressing the button again will reset the delay start to zero.
  • Confirm by pressing the START/PAUSE button. The delay countdown will begin and when it has finished the programme will start automatically.
• It is possible to cancel the delay start by turning the programme selector to OFF.

If there is a break in the power supply whilst the machine is operating, when the power is restored, the machine will restart from the beginning of the phase it was in when the power was lost.

The option buttons should be selected before pressing the START/PAUSE button. If an option is selected that is not compatible with the selected programme then the option indicator light first flashes and then goes off.

DRYING SELECTION/STEAM button

This button allows you:

• Automatic washing/drying cycle
  • After the selection of washing programme according to laundry type, select a degree of dryness by pressing this button. At the end of the washing programme, the selected drying cycle will start automatically.
  • If a washing programme is not compatible with automatic drying is selected, this function will not be activated.
  • If you exceed the maximum dryable load of laundry indicated in the programme table, the laundry may not be dried satisfactory.
• To only perform a drying cycle
  • Select the desired drying programme in conjunction with your fabrics, by pressing this button it is possible to select a degree of dryness that is different to the default one (except for the wool drying programme).
  • When the display shows that the programme is finished and the DOOR LOCKED indicator light has gone out, the door can be opened.
  • IN SOME MODELS, this button is combined with the STEAM function
• STEAM
  • By this option you can add a specific steam treatment to some washing cycles (see programme table).
  • The steam function relaxes the folds and makes ironing times shorter.
  • Fibres are regenerated and refreshed, removing all smells from the items.
  • A dedicated steam treatment was devised for each programme, to guarantee washing top efficiency depending on item fabrics and colours.
  • To follow the treatment to wash cycle, press repeatedly the button (or keep it pressed) until the relevant indicator lights up .

RAPID / STAIN LEVEL button

This button allows you to choose between two different options, depending on the selected programme.

• RAPID
  The button becomes active when you select the RAPID (14/30/44 Min.) programme on the knob and allows you to select one of three durations indicated.

• STAIN LEVEL

  • Once the programme has been selected the wash time set for that programme will be automatically shown.
  • This option allows you to choose between 3 levels of wash intensity modifying the length of the programme, depending on how much the fabrics are soiled (can only be used on some programmes as shown in the table of programmes).

• TEMPERATURE SELECTION button

  • This button allows you to change the temperature of the wash cycles.
  • It is not possible to raise the temperature over the maximum allowed for the programme, in order to protect the fabrics.
  • If you want carry out a cold wash all the indicators must be off.

• SPIN SPEED button

  • By pressing this button, it is possible to reduce the maximum speed, and if you wish, the spin cycle can be cancelled.
  • If the label does not indicate specific information, it is possible to use the maximum spin expected in the program.
  • To prevent damage to the fabrics, it is not possible to increase the speed over the maximum allowed for the programme.
  • To reactivate the spin cycle press the button until you reach the spin speed you would like to set.
  • It is possible to modify the spin speed without pausing the machine.
  • An over dosing of detergent can cause excessive foaming. If the appliance detects the presence of excessive foam, it may exclude the spinning phase or extend the duration of the program and increase water consumption.
  • The machine is fitted with a special electronic device, which prevents the spin cycle should the load be unbalanced. This reduces the noise and vibration in the machine and so prolongs the life of your machine.

• CHILD LOCK

  • Pressing simultaneously the buttons “F” and “G” for about 3 seconds, the machine allows you to lock the keys. In this way, you can avoid making accidental or unwanted changes if a button on the display is pressed accidently during a cycle.
  • The key lock can be simply cancelled by pressing the two buttons simultaneously again or turning off the appliance.

Kg Detector system

(only active in some programmes)

Through every wash phase “Kg Detector” allows to monitor information on the wash load in the drum and in the first minutes of the wash it:

• adjusts the amount of water required;
• determines the length of the wash cycle;
• controls rinsing according to the type of fabric selected to be washed it;
• adjusts the rhythm of drum rotation for the type of fabric being washed;
• recognizes the presence of lather, increasing, if necessary, the amount of water during rinsing;
• adjusts the spin speed according to the load, thus avoiding any imbalance.

Digital Display

The display’s indicator system allows you to be constantly informed about the status of the machine.

• Depending on model

CYCLE DURATION

• When a programme is selected the display automatically shows the cycle duration, which can vary, depending on the options selected.
• During the initial filling phase of the cycle the machine calculates the actual cycle time needed based on the load size, content and options selected. The real time of the wash will then be displayed. This time can recaulculate during the wash depending on detergent levels and load balancing.

DRYING SELECTION INDICATOR LIGHTS

The indicators display the degrees of dryness that can be selected by the relevant button:

Automatic drying programmes

• EXTRA DRY
  (suitable for towels, bathrobes and bulky loads).

• IRON DRY
  (that leaves the laundry ready for ironing).

• CUPBOARD DRY
  (for items that will be put away without ironing).

Kg Detector INDICATOR LIGHT

(only included in some models)

During the first minutes of the cycle, the “Kg Detector” indicator will remain on while the intelligent sensor will weigh the laundry and adjust the cycle time, water and electricity consumption accordingly (only active in some programmes).

STEAM INDICATOR LIGHT

(only included in some models)

The indicator light shows the selection of the relevant option.

DOOR LOCKED INDICATOR LIGHT

• The indicator light is illuminated when the door is fully closed.

Close the door BEFORE selecting the START/PAUSE button.

• When START/PAUSE is pressed on the machine with the door closed, the indicator will flash momentarily and then illuminate.
  • If the door is not properly closed, the light will continue to flash for about 7 seconds, after which the start command will be automatically cancelled. In this case, close the door in the proper way and press the START/PAUSE button.
•  A special safety device prevents the door from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has finished and the DOOR LOCKED light has gone out before opening the door. At the end of the cycle turn the programme selector to OFF.

KEY LOCK INDICATOR LIGHT

The indicator light show that the keys are locked.

Wi-Fi INDICATOR LIGHT

• On models equipped with Wi-Fi, it indicates the status of the connection. It could be:
  • FIXED ON: remote control enabled.
  • SLOW FLASHING: remote control disabled.
  • QUICK FLASHING FOR 3 SECONDS, THEN OFF: the machine cannot connect to the home Wi-Fi network or has not yet been enrolled on the App.
  • SLOW BLINKING FOR 3 TIMES, THEN OFF FOR 2 SECONDS: reset of the Wi-Fi network (during enrollment on the App).
  • ON FOR 1 SECOND, THEN OFF FOR 3 SECONDS: the door is open. Remote control cannot be activated.
• For all the information about the functionality and the instructions for an easy configuration of the Wi-Fi, please refer to: go.candy-group.com/sm

WASH TEMPERATURE INDICATOR LIGHTS

• This show the washing temperature of the selected programme that can be changed (where allowed) by the relevant button. If you want carry out a cold wash all the indicators must be off.

SPIN SPEED INDICATOR LIGHTS

• This show the spin speed of the selected programme, you can reduce or omit by the relevant button.

Table of programmes

Please read these notes:

• The maximum load capacity of dry clothes varies according to the model used. Please refer to the control panel of your specific model for load capacity information.

(Only for Models with Liquid Detergent Compartment):

• If you have a model with a liquid detergent compartment, you can use it for stain treatment.
• When you have a limited number of articles with stains that require treatment with liquid bleaching agents, you can perform preliminary stain removal in the washing machine.

Procedure:

1. Pour the bleach into the liquid bleach container, which is inserted into the compartment marked “2” in the detergent drawer.
2. Set the special programme RINSE on your washing machine.
3. After the rinse phase is completed, switch off the appliance.
4. Add the rest of the fabrics that need washing.
5. Proceed with a normal wash using the most suitable programme for the remaining laundry.

Programmes for Automatic Drying:

1. When you select a drying programme, the display will show the recommended wash temperature, which can be adjusted (where allowed) by the relevant button.
2. For the shown programmes, you can adjust the duration and intensity of the wash using the STAIN LEVEL button.
3. If you select the RAPID programme on the knob, you can further select one of the three rapid programmes available, which are 14′, 30′, and 44′, using the RAPID button.
4. Some models come with a steam function (only available on models with this option).

If you have any more questions or need further clarification on any of these points, please feel free to ask.

Information for the Test Laboratories

• Standard Programmes According to Directive 96/60/CE
  • Washing: ECO 40-60 Programme
  • Setting the Temperature to: 60°C
  • Drying: Drying Programme
  • Drying Mode: High Heat (Cotton)
  • Degree of Dryness: Cupboard Dry
• Standard Programmes According to (EU) No 2019/2023
  • Washing: ECO 40-60 Programme
  • Wash and Dry: ECO 40-60 Programme +
  • Degree of Dryness: Cupboard Dry

These standard programmes are provided for testing purposes in accordance with the mentioned directives.

Description of programmes

To clean different types of fabrics and various levels of dirt, the washing machine has specific programs to meet every need of washing (see table of programmes).

Choose programme in accordance with the laundry instructions appearing on labels, especially the maximum recommended temperature.

WASHING

WARNING:

IMPORTANT WASH PERFORMANCE ADVICE.

• New, coloured garments should be washed separately for at least 5 or 6 washes.
• Certain large dark items such as jeans and towels should always be washed separately.
• Never mix NON COLOURFAST fabrics.

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you want to enable / disable remote control through the App, via Wi-Fi. In this case, the start of cycle will take place through the App commands. More details in the REMOTE CONTROL (Wi-Fi) section.

• COTTONS
  This programme is suitable for washing coloured cotton garments at 40°C or for ensuring the highest degree of cleanliness for cotton resistant laundry washing at 60°C or 90°C. The final spin is at maximum speed that ensures excellent water removal.

• ECO 40-60
  The ECO 40-60 programme is able to clean normally soiled cotton laundry declared to be washable at 40°C or 60°C, together in the same cycle. This programme is used to assess the compliance with the EU Ecodesign legislation (environmentally friendly products design).

• WASH AND DRY (ECO 40-60 + )
  The WASH AND DRY cycle is able to clean normally soiled cotton laundry declared to be washable at 40°C or 60°C, together in the same cycle, and to dry it in such a way that it can be immediately stored in a cupboard. This programme is used to assess the compliance with the EU Ecodesign legislation (environmentally friendly products design).

• COTTON + PREWASH
  This programme has been designed to remove the stronger stains from cotton white clothes. The prewash guarantees the tough dirt removal. Add into compartment “1” a quantity of detergent equal to 20% of that used for main wash.

• SYNTHETIC AND COLOURED
  This programme allows you to wash different type’s fabrics and different colours all together. The rotation movement of the drum and the water levels are optimized, both during the washing the rinsing phase. The accurate spin action, ensures a reduced formation of creases in the fabrics.

• RINSE
  This program performs 3 rinses with an intermediate spin (which can be reduced or excluded by using the appropriate button). It is used for rinsing any type of fabric, for example after a wash carried out by hand.

• DRAIN & SPIN
  The program completes the drain and a maximum spin. It is possible to delete or reduce the spin through the SPIN SELECTION button.

• WOOL/DELICATES 49′
  This programme performs a wash cycle dedicated to the “Machine Washable” Wool fabrics, to the articles to be washed by hand and to treat delicate garments and precious fabrics. This programme washes at a low temperature for 49 minutes. Recommended for small loads.

• RAPID (14’/30’/44′)
  Saving without compromising! This new programme may be used to obtain excellent results while saving water, energy, detergent and time. This option washes at a medium temperature suitable for any kind of fabric. Recommended for small loads and lightly soiled items.

• **MIXED & COLOURED 59′ ***
  This programme offers you the freedom to wash all kinds of fabrics and non- fading colours together, with a full load, obtaining excellent results in only 59 minutes. With washing at medium temperature, this programme is recommended for laundry that is not particularly dirty.

• Preset temperature of 20°C (modifiable by the relevant button). The washing cycles are also suitable for washing cotton fabrics.

• PERFECT COTTON 59′
  This programme guarantees excellent results for cotton laundry. This option was designed to cut washing time at medium temperatures for medium-soiled cotton laundry. Fill the machine only halfway for best results.

• SPECIAL 49′
  This programme’s innovative technology cuts the amount of time we spend doing laundry ensuring anyway high washing performance at medium temperatures in only 49 minutes. Fill machine only half full for best results.

DRYING

WARNING: Dispensers used for concentrated powders and liquid detergents must be removed from the drum before commencing the tumble drying programmes.

The drum changes direction during the drying cycle to prevent the laundry from tangling and producing even more drying. Cool air is used during the last 10/20 minutes of the drying cycle to minimize creasing.

DRY WOOL

Low temperature drying programme, ideal to dry woollen clothes with maximum care and softness, reducing rubbing of fabrics and avoid possible felting. It’s suggested to reverse clothing before drying. Timing is related to the amount of the washing and the spin speed selected for the wash. The cycle is suitable for small loads up to 1 kg (3 sweaters).

The wool drying cycle of this machine has been approved by “The Woolmark Company” for the drying of machine washable wool products provided that the products are washed and dried according to the instructions on the garment label and those issues by the manufacturer of this machine.

The Woolmark symbol is a Certification mark in many countries. M1715

• LOW HEAT
  Low temperature drying programme recommended for synthetics and mixed fibres (always refer to the laundry care label).

• HIGH HEAT
  High temperature drying programme recommended for cottons and linen items (always refer to the laundry care label).

DRYING CYCLE

• Drying guidance advice is general, but practical experience of using the product will help you to achieve the best drying results.
• We recommend setting a lower drying time than indicated, when first using the appliance in order to establish the degree of dryness required.
• We recommend not drying fabrics that fray easily, such as rugs or garments with a deep pile, in order to avoid air duct clogging.
• We recommend that you sort the laundry by the following methods:
  • By drying care symbols, which are displayed on the clothing labels

If the fabric does not have a care label, you should assume that it is not suitable for drying.

• By size and thickness: Whenever the wash load is bigger than the drying capacity, separate the clothes according to thickness (e.g. towels from thin underwear).
• By fabric type:
  • Cottons/linen: towels, cotton jersey, bed and table linen.
  • Synthetics: blouses, shirts, overalls, etc. made of polyester or polyamide, as well as for cotton/synthetic mixes.
• Only dry pre-spun laundry.

The correct way to dry

• Open the door.

• Fill with the laundry, not exceeding the maximum drying load indicated in the programme table. For large items (e.g. sheets) or very absorbent items (e.g. towels or jeans), it is a good idea to reduce the load.

• Close the door.

• Select the more suitable drying program for your laundry (HIGH HEAT, LOW HEAT, DRY WOOL).

• Select the degree of dryness that you require:

  • EXTRA DRY
    (suitable for towels, bathrobes and bulky loads).

  • IRON DRY
    (that leaves the laundry ready for ironing). CUPBOARD DRY
    (for items that will be put away without ironing).

  • TIMED DRYING PROGRAMS

  • 120 MINUTES

  • 90 MINUTES

  • 60 MINUTES

  • 30 MINUTES

By selecting the wool drying programme, it’s not possible to select a degree of dryness different from the default one.

• The washer dryer will calculate the time needed for drying and the level of moisture remaining in the laundry, according to the load and drying type selected.
• Check that the tap is turned on and that the discharge hose is positioned correctly.
  • WARNING: Do not dry articles with special padding (e.g. quilts, quilted anoraks, etc.) and very delicate fabrics. If garments are drip/dry, load less items to prevent creasing.
• Press the START/PAUSE button (the display will show the drying time remaining).
  • The appliance calculates the time to the end of the selected programme based upon a standard loading. During the cycle, the appliance corrects the time according to the size and composition of the load.
  • During the drying phase the drum will accelerate to a higher speed to distribute the load and to optimize the drying performance.

In order to ensure the correct operation of the appliance, it is advisable not to interrupt the drying phase unless it is absolutely necessary.

AUTOMATIC WASHING/DRYING CYCLE

You cannot exceed the maximum dryable load of laundry indicated in the programme table, otherwise the laundry will not be dried satisfactory.

If you want a drying cycle to start automatically after washing, simply select the desired washing cycle, set the desired degree of drying through the DRYING SELECTION button and start the cycle. At the end of the washing programme, the set drying cycle will automatically start (see section “DRYING SELECTION”).

TROUBLESHOOTING AND WARRANTY

If you believe the washing machine is not working correctly, consult the quick guide provided below which includes some practical tips on how to fix the most common problems.

ERROR CODE FORMAT

• Models with a display : the error is shown by a number preceded by the letter “E” (example: E2 = Error 2).
• Models without display: an error is shown by a sequence of flashes of every LED. The error code is shown by the number of flashes followed by a pause of 5 seconds (example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).

E2 (with display)

2 flashes of the LEDs (without display)

| The machine cannot load water.
|
| – Make sure the water supply tap is open.
| – Make sure the water supply hose isn’t bent, kinked, or trapped.
| – Make sure the drain pipe is at the proper height (see installation section).
| – Close the water supply tap, unscrew the filler hose from the back of the washing machine and make sure the “anti-sand” filter is clean and not blocked.
| – Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.
E3 (with display)

3 flashes of the LEDs (without display)

| The washing machine does not drain water.
|
| – Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.
| – Make sure the drain hose isn’t bent, kinked, or trapped.
| – Make sure the home drainage system is not blocked and is allowing water to flow through without obstruction. Try to drain the water in the sink.
E4 (with display)

4 flashes of the LEDs (without display)

| There is too much foam and/or water.
| – Ensure the correct amount of detergent is being used and the detergent is designed for use in a washing machine.
E7 (with display)

7 flashes of the LEDs (without display)

| Door problem.
| – Make sure the door is correctly closed.
| – Make sure the clothes inside the drum are not preventing the door from closing fully.
| – If the door is locked, turn off and unplug the washing machine from the electrical supply socket, wait 2-3 minutes, and reopen the door.
Any other code| – Turn off and unplug the washing machine, wait a minute. Turn on the machine and restart a program. If the error occurs again, contact an Authorised Customer Service Centre directly.

OTHER ANOMALIES

plugged into a working supply socket.
Make sure power is on.
Make sure the wall socket is working, testing it with another

appliance such as a lamp.

The door may not be correctly closed: open and close it again.
Check whether the required program was correctly selected and the

start button pressed.

Make sure the washing machine is not in pause or time delay mode.
Water leaked on the floor near the washing machine| This may be due to a leak from the seal between the tap, supply hose and fill valve; in this case, replace it and tighten the hose connections correctly.
Make sure the front filter is correctly closed.
The washing machine does not spin| The machine is fitted with a detection system that protects the load and product from damage if the load is not balanced before spinning. This may result in:-

·  The machine attempts to balance the load, increasing the time of spin.

·   Reduction of the speed of spin to decrease vibrations and noise.

·   The spin cycle aborting to protect the machine and load.

If this is experienced remove the load de-tangle it, reload it and

restart the spin program.

This could be due to the fact that water has not been completely

drained: wait a few minutes. If the problem persists, see Error 3 section.

Some models include a “no spin” function: make sure it is not

selected.

Check which options are selected and their effect on the spin cycle.
Excessive detergent can impede the spin cycle, ensure the correct

amount of detergent is being used.

Strong vibrations / noises are heard during the spin cycle| The washing machine may not be fully levelled: if necessary, adjust the feet as indicated in the specific section.
Make sure transport screws, rubber bungs and spacer tubes were removed.
Make sure there are no foreign objects inside the drum (coins,

hinges, buttons, etc…).

The standard manufacturer warranty covers faults caused by electrical or mechanical faults in the product due to an act or omission of the manufacturer. If a fault is found to be caused by factors outside the product supplied, miss-use or as a result of the instructions on use not being followed, a charge may be applied.

It is always recommended to use original spare parts, that are available at our Authorised Customer Service Centres.

Warranty

The product is guaranteed under the terms and conditions stated on the certificate included with the product. The certificate has to be stored so as to be shown to the Authorized Customer Service Centre in case of need. You can also check the warranty conditions on our web site. To obtain assistance, please fill in the form on-line or contact us at the number indicated on the support page of our web site.

By placing the mark on this product, we are confirming compliance to all relevant European safety, health and environmental requirements which are applicable in legislation for this product.
The manufacturer declines all responsibility for any printing errors in the booklet included with this product. Moreover, it also reserves the right to make any changes deemed useful to its products without changing their essential characteristics.

Frequently Asked Questions

What are the available degrees of dryness for drying cycles?

Available degrees of dryness include EXTRA DRY, IRON DRY, and CUPBOARD DRY.

What does the STEAM option do, and when should I use it?

The STEAM option adds steam treatment to some washing cycles, helping to relax folds, refresh fabrics, and remove odors.

How do I use the stain treatment with liquid bleach?

For stain treatment with liquid bleach, use the special programme RINSE and add bleach to the designated compartment in the detergent drawer.

What is the maximum load capacity for dry clothes in my washer dryer model?

The maximum load capacity may vary depending on the specific model you are using. Refer to your control panel for load capacity information.

How do I pause the machine during a wash cycle?

Keep the START/PAUSE button pressed for about 2 seconds to pause the machine. To resume the cycle, press the START/PAUSE button again.

How can I cancel a program that is running?

To cancel the program, set the program selector to the OFF position. Wait until the DOOR LOCKED indicator light goes out before opening the door.

How do I restart a cycle after pausing it?

Press the START/PAUSE button again to restart the cycle from where it was paused.

Can I change the program settings once a cycle has started?

You can modify the chosen program settings by pressing the desired options buttons and then pressing the START/PAUSE button to continue the cycle.

What do I do if there is a power interruption during a cycle?

If there is a power interruption while the machine is running, it will restart from the beginning of the phase it was in when the power was lost.

Why is my machine not spinning or not completing the spin cycle?

The machine may not spin if it detects an unbalanced load. This is a safety feature to reduce noise and vibration. Make sure the load is evenly distributed and try again.

How do I unlock the control panel if it's locked?

If the control panel is locked, press and hold the 'F' and 'G' buttons simultaneously for about 3 seconds to unlock the keys. Repeat this process to lock the keys again.

What are the available degrees of dryness for drying cycles, and when should I use them?

The available degrees of dryness include EXTRA DRY (for towels and bulky items), IRON DRY (for items ready for ironing), and CUPBOARD DRY (for items to be stored without ironing). Choose the degree that suits your laundry needs.

Reference:Candy CSOW 4965TWE/1-S Smart Pro Washer Dryer User Manual- Device.Report

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>