COOLER MASTER MasterBox 500 Full Modular 80 Plus Gold Certified ATX Power User Manual

Make It Yours.
MASTERBOX 500

MasterBox 500 Full Modular 80 Plus Gold Certified ATX Power

512004630-GP V1.0 2021-06

Package Content

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Warranty information

Cooler Master guarantees that this device is free of defect in material and workmanship, and provides a two-year limited hardware warranty for the device commencing from the date of purchase. Please keep your receipt for proof of purchase.
This product is designed for computer usage only. Using this device in any other capacity voids the warranty. If you are not familiar with computer hardware installation, please ask for professional assistance.
The warranty offered covers normal use. Defect or damage that result from improper operation, storage, misuse or abuse, accident or neglect, which are not the fault of Cooler Master, are exclude from warranty coverage.
Note: the warranty is voided by removal or alternation of product or parts identification labels.

• All OEM/bulk packaging product come with one year limited warranty
• In case of conflict between the warranty provided by the country of point of sale and this manual, the warranty of the actual country of point of sale shall be the prevailing document.
• In case of malfunction of electronic components or need of accessories purchase during the warranty period, please return to the original store of purchase.

■ Europe – Cooler Master Europe B.V.
Lodewijkstraat 1b, 5652AC Eindhoven, The Netherlands
Tel: +31-(0)40-702-0900

■ North America – Cooler Master NA
2929 E Imperial Hwy Ste #110, Brea, CA 92821, USA
Tel: +1-888-624-5099

■ Asia Pacific – Cooler Master Technology Inc.
8F., No. 788-1, Zhongzheng Rd., Zhonghe Dist., New Taipei
City 23586, Taiwan (R.O.C.).
Tel: +886-2-2225-3517

■ China – Cooler Master China
Room 2062,Floor 6, No. 421, Weiqing Rd., Jinshan
District, Shanghai City, China
Tel: +86-21-51872177

Cooler Master Products: Limited Warranty
This document describes the warranty terms for all Cooler Master product sold in Australia
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. ( Cooler Master Technology Inc., 8F., No.
788-1, Zhongzheng Rd., Zhonghe Dist., New Taipei City 23586, Taiwan (R.O.C.). )
Telephone: 2886-2-2228-3517 (standard international call charges apply.)
Who the Warranty Protects: This Warranty is valid to the original purchaser only.

What the warranty protects:
This warranty is valid only for the Cooler Master Products distributed by authorized dealer(s) in Australia. Please contact Cooler Master for warranty information and services:

• Cooler Master Support: account.coolermaster.com

What Is and Is Not Covered
It is inportant to note that our warranty is not an unconditional guarantee for the duration of the Program. Any replaced parts become the property of Cooler Master. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.

The Program does not cover any events such as below:

• Any damages unrelated to manufacturing defects.
• Any unsuitable environment or use of the product in Cooler Master Opinion.
• Any product which has been modified without official permission from Cooler Master, or on which the serial number or warranty sticker has been defaced, modified, or removed.

Damage, deterioration or malfunction resulting from:

• Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
• Third party products using Cooler Master Components will not be covered by warranty. See your vendor or the manufacturer for information about servicing.
• Repair or attempted repair by anyone not authorized by Cooler Master, Inc.
• Any shipment damages (claims must be made with the carrier).
• Unauthorized repairs to a Cooler Master product will void the warranty offered by the Program. Cooler Master reserves the right to refuse to service any product which has been altered, modified or repaired by non- Cooler Master Service personnel.
• Cooler Master does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.
• Removal or installation charges.
• You are responsible for the cost of shipping the product to Cooler Master. Cooler Master pays the cost of returning a product to you.
• Cooler Master reserves the right to replace the product with a service product at their sole discretion at any time.
• Product malfunction or damage resulting from iquids or moisture.
• All accessories that malfunction due to physical damage such as: USB cables, extension cables, adapter cables, adapters, power cords, screws, retention brackets, ear cups, and all other similar accessories.

Limitation of implied warranties:
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages
COOLER MASTER’S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. COOLER MASTER SHALL NOT BE LIABLE FOR:

• DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
• ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE
• ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY

Warranty Information:

If the goods is found with reasonable defect within the period of (refer to Table A.,) starting on the first day of purchase (with proof of invoice), this is what you must do, to claim the warranty from the above address.

Procedures:

1. Consumers should return to the shop where he/she has bought the goods, After confirming with the shop with a valid invoice, they may approach the distributor for RMA claim.
2.  After confirmed by the distributor that the goods was damaged due to natural causes, replacement and repair will be done by distributor (including brand new or refurbished goods)
3. All faulty goods must return to the distributor, expenses for returning the faulty goods will be covered by the consumer, and distributor will cover the cost involved in the transporting of parts or repaired goods to the consumer.

■ South America
E -mail: Soporte_Latam@coolermaster.com.tw

Regarding all the expenses incurred in making the claim, and this is how you would claim:

1. Within the valid warranty date, starting from the first day of issuing invoice, Retail shops will assist in confirmation with distributor for the consumer for the following.
   A. If the damage was caused by the consumer, then the consumer should cover all expenses in fixing the product, if the product still can’t be fixed, we would suggest consumer in buying a brand new product.
   B. Product defect caused under natural use, expenses will be covered by the distributor.

2. Faulty products with expired warranty dates, we would suggest consumer to purchase a brand new products, without undergoing for repairs.

Table A:
Cooler Master Products
Please check your user manual for the exact warranty period terms for products that are not shown below.
For more warranty information, please visit our official website: http://www.coolermaster.com/service/warranty.html

Chassis

Limited warranty period: http://www.coolermaster.com/service/warranty.html

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