hp DeskJet 2820 All-in-One Printer User Guide

Reference Guide HP DeskJet All-in-One series
2800
Ink Advantage 2800
Ink Advantage Ultra 4900

Printer features

Front

1. Input tray

2. Scanner lid

3. Control panel

4. Ink access door

5. Output tray

6. Output tray extender
   Back

7. Power connection

8. USB port

Control panel

Power button
Press to turn printer on/off.
Ink Alert light
Indicates low ink or cartridge problems.
Cancel button
Press to stop current operation.
Resume button/light
Press when lit to continue a job.
Information button/light
Press to print a summary of printer settings and status.
Wireless button/light
Indicates wireless connection status.
Connected when light is solid blue. Blinks when printer is disconnected or in setup mode.
Color Copy button
Press to start a color copy job.
Black and White Copy button
Press to start a black-and-white copy job.
Note: To increase number of copies, press the desired button multiple times.

Display icons

Error codes and busy state

it.
E1| Paper size mismatch| Larger paper required. Load correct size or adjust print settings.
E2| Sensor/paper length mismatch| Loaded paper doesn’t match print settings. Load correct size or adjust print settings.
E3| Carriage stall| Clear jam from cartridge access area.
E4| Paper jam| Clear jam in input or cleanout area.
E5| Scanner failure| Turn printer off and then on again.
E6| General printer error| Turn printer off and then on again.
| Printer busy| Do not turn off. Process may take a while.

Paper jam cleanout

Press to clear the jam automatically. To clear a jam manually:

1. Turn off the printer.
2. Lower the input tray, close the output tray extender, and push closed the output tray.
3. Turn the printer over. Locate the cleanout door on the bottom of the printer. Pull both tabs on the door to open it.
4. Remove the jam.
5. Close the cleanout door until both latches snap into place. Return the printer to its normal position and power on.

Help and tips for Wi-Fi and connectivity

If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
Reset Wi-Fi (setup mode)
During initial setup: If the blue Wi-Fi light is not blinking, the printer might not be in Wi-Fi setup mode. Follow the steps below.
During printer use, Wi-Fi disconnects: If the blue Wi-Fi light is off, reconnect the printer to the network.
Turn the printer off and on again. If the printer doesn’t automatically reconnect, follow the steps below.

Reset Wi-Fi

1. Press and at the same time. Watch for the Power button to briefly flash, then release the buttons. The Wireless light will blink blue.
2. Wait for one minute. Close and reopen HP software and then try connecting again.

device closer to the printer.
Your device might be out of range of the printer’s Wi-Fi signal.
Computer connected to a Virtual Private Network (VPN) or remote work network| Disconnect from a VPN before installing HP software. You can’t install apps from the Microsoft Store when connected to a VPN.
Connect to the VPN again after finishing printer setup.
Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.
Wi-Fi turned off on computer (computer connected by
Ethernet)| If your computer is connected by Ethernet, turn on the computer’s Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi.
Bluetooth and location services are turned off on your
mobile device| If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer.
Note: Your location is not being determined and no location information is being sent to HP as part of the setup process.

Printer hardware setup information

Follow instructions in the HP software for easy setup. Visit 123.hp.com to install software.

Load paper

1. Pull up to reveal the paper tray. Slide open the guide.
2. Load Letter or A4 paper and adjust the guide.
3. Open the output tray.
4. Pull open the output tray extender.

Install cartridges

1. Open the ink access door.

2. Remove the protective tape on both cartridges.
   Caution: Do not touch the contacts under the tape.

3. Rotate the cartridges so the taller end faces towards the printer. Insert the cartridges and click into place.

4. Close the ink access door.

Help and Support
For printer troubleshooting and videos, visit the HP support site. Enter your model name to find the printer.

hp.com/support

The information contained herein is subject to change without notice.

© Copyright 2023 HP Development Company, L.P.
Printed in China

References

• 123.hp.com - HP Smart
• hp.com/support
• 123.hp.com - HP Smart
• hp.com/support

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