QingDao Histone Intelligent Commercial System HS520U Self-Ordering Terminal User Manual

QingDao Histone Intelligent Commercial System HS520U Self-Ordering

Terminal

Notice to users
Thank you very much for choosing our self-service cashier terminal. Before installing and using the product, please read this manual in detail to have a deep understanding of its performance. Please keep this manual for future reference if you encounter problems in use.
In order to improve the products, the company will adopt new technologies, new components and new software as much as possible, so the company has the right to make changes without notice. The features, functions, and operations described in this manual may not be completely consistent with the performance of the machines sold by our company in various places. In some cases, the pictures are just prototypes of the equipment. Before using this manual, you should ask our company or dealers for applicable information.
This equipment must be installed by after-sales service personnel or dealers. The company is not responsible for any consequences caused by unauthorized changes to the equipment or the replacement of connecting equipment and cables in accordance with regulations.

Warning

1. Static electricity may damage the host integrated circuit.
2. This equipment needs to be grounded. Please ensure that the connection socket is reliably connected to the ground, otherwise, it may cause danger to the operator.
3. There is a risk of explosion if you replace the battery with the wrong type. Be sure to dispose of the used battery according to the instructions.
4. In a residential environment, the operation of this equipment may cause radio interference.

The manufacturer reserves the right to modify the contents of the manual without prior

Scope of application

Our self-service cash register terminal adopts an open system, flexible component
structure and standard peripheral interface. Products, so the product quality is reliable, it is easy to upgrade the system, the maintenance of components is convenient and simple, and the reasonable cost performance makes it more competitive compared with similar products. It can support WeChat payment, Alipay payment, face payment, etc., and can give you the most Reasonable self- service shopping solution. notice. Product standard number: Q/HSK J03003Product standard name: Self-service terminal

Product introduction

Overview
HS520U is a new generation of self-service cash register terminals, with a beautiful appearance and fashionable appearance.In order to provide a full self-service one-stop consumption overall solution, the waiters and cashiers are freed from the heavy traditional work, the customer consumption experience is improved, and the operating efficiency of catering and retail enterprises is improved. The hardware module is stable and reliable, multiple strict tests guarantee the service life, and the average time between failures is as high as 10000h. The height of the machine, the operating area, and the convenience of maintenance have been ergonomically optimized, allowing customers to shop by themselves and complete payment by scanning the mobile phone payment code.

Product Feature

• Integrated structure design, easy to use, fast, and convenient.
• A large paper roll design reduces the number of paper changes.
• Support WeChat payment, Alipay payment and other payment methods.
• 27″ ten-point touch capacitive screen, a new upgrade of visual and touch experience.
• Modular design, relevant modules can be increased or decreased according to customer needs.
• The aluminum alloy front shell of the main unit is stylish.
• Easy maintenance design, convenient for installation and daily maintenance.

Composition of HS520U

HS520U Specification：

N O

.

| Name| HS520U specs
---|---|---

1

| motherboard| Processor: I3-1115G4E

Dual-core/4T thread base frequency 1.7GHz main frequency 3.0GHz

Optional：i3-1115G4/I5-1145G7E/I5-1145G7

Memory: 4G DDR4

Storage: 128G m.2/128G SSD

2

| LCD

screen/touch screen

| Ratio: 16:9 Size: 27”

Resolution: 1920×1080

Touch screen type: projected capacitive screen

3

| Image Scanning Platform| Supports all standard 1D codes

Supports common two-dimensional codes PDF417, Data Matrix, QR Code, Maxi Code, Aztec Code, Hanxin Code

Supports reading 1D and 2D codes on the screen

Prompt sound: the volume is adjustable

4

| thermal printer| Print width: 80mm

Maximum roll diameter: 80mm Printing speed: 150mm/s

Barcode type: 1D code, 2D code

5| camera| Support face recognition camera
6| ethernet| RJ45 port, 100M/1000M adaptive
7| speakers| Support left and right 2 channels
---|---|---
8| WiFi| Dual-band WIFI, support: 802.11 a/b/g/n/ac

Description of the use environment

power supply| ****

AC 110V/220V, 50/60Hz (need to inform the dealer in advance)

---|---

Temp return e ℃

| Work| ****

0~40℃

Storage and transportation| ****

-5~50 ℃

Relati ve humidity| Work| ****

30%~ 75%

Storage and transportation| ****

30%~80%

Dimensions

(Note: not limited to the following models)

model| Dimensions (length x width x

height mm)

| Remark
---|---|---
HS520U| 650 × 575 × 1816| with large base

Unpacking inspection

1. Before opening the box, first check whether the outer packing box is intact and whether there is any obvious damage. If so, please contact the dealer in time to solve it;
2. Open the carton with tools. The HS520U self-service cashier terminal is protected by a foam pad and a protective film. Before moving the machine, check whether the protective film isdamaged
3. Lift the machine out of the packing box and lay it flat, pay attention not to bump the machine, and pay attention to personal safety at the same time;
4. Check the accompanying accessories, which should include: keys, screws, instructions, etc.;
5. Check whether there are obvious scratches, pits and other appearance defects on the cabinet body.

System Installation

This equipment must be installed by a service technician or dealer.

1. The external power supply is required to be well grounded, and the grounding resistance is less than 0.1Ω. If the power supply is not grounded or the grounding is poor, it may cause the case to be electrified, which poses a safety hazard to the operator andaffects the stable operation of the self-service cashier terminal.
2. It is required that the place where the equipment network cable jack.
3. Install the equipment to the designated location.
4. For any other matters not mentioned above, please contact the company or the dealer.

Installation Instructions

For the specific installation and operation of HS520U, please refer to “HS520U Self-Service Cashier Terminal Installation Instructions”.

Linux compatibility

5. Debian11：kernal version 5.10

&5.15

| support

Common Troubleshooting

Below, we list some common faults, judgments and solutions for your reference. The list cannot contain all the fault phenomena, but the user canlearn the preliminary inspection and judgment methods from it, and then stepby step from one to the other.

Whether the printer switch is turned on; Whether the printer is loaded with paper;

Whether the printer absorbs paper in place;

paper stuck in printer| Whether the excess paper at the paper outlet is torn off after loading the paper;

Whether the down flap door is closed properly;

The network is not available or the connection is intermittent| Check whether the network cable is connected;

Check the network cable quality and wiring quality; adjust the direction of the antenna when using

Wifi

If the above faults cannot be solved, please contact our service personnel in time, do not disassemble the case, and repair blindly by yourself*)

Printer Maintenance

1. Print head and print roller
   When one of the following conditions occurs in the printing unit, the print head should be cleaned:

2. The printing is not clear;

3. A column in the vertical direction of the printed page is not clear;

4. There is a lot of noise when feeding and ejecting paper.

5. The cleaning steps of the print head and printing roller are as follows:

6. Turn off the power of the printing unit, open the printer cover, and expose the printer head and printing rubber roller;

7. If you have just finished printing, you should wait for the print head to cool down completely;

8. Use an alcohol cotton ball (should be wrung dry) to wipe off the dust, stains and paper scraps on the surface of the heating element of the printing head;

9. After the alcohol is completely evaporated, close the printer cover.

10. Precautions for daily maintenance

11. Make sure that the power is turned off during the daily maintenance of the printing unit;

Precautions

1. The self-service cash register terminal requires good grounding of the external power supply, the grounding resistance is less than 0.1Ω, and the equipment must be connected to a grounded three-prong national standard socket. If the power supply is not grounded or the grounding is poor, it may cause the case to be electrified, pose a safety hazard to the operator, and affect the stable operation ofthe self-service cash register.
2. During use, a three-hole power socket or UPS power supply that meets national standards and has CCC certification must be used. The ground wire is required to be well grounded, and the power supply voltage is required to be stable. Confirm that the voltage provided by the socket is consistent with the voltage marked on the nameplate of the machine.
3. The machine should be used in a dry, ventilated, clean environment and away from sunlight.
4. Do not extend the cable or replace parts at will. If necessary, please contact our company or our agent.
5. Do not plug in any live parts and peripherals of the self-service cash register terminal when it is charged. The connecting cables between the components ofthe self-service cash register terminal must be firmly inserted, and if the plug has screws, it must be tightened.
6. When inserting a foreign USB flash drive, it must be anti-virus first to prevent the host from being infected with viruses.
7. Do not switch the power of the main engine frequently, as frequent switching may cause an impact on the machine.
8. Do not spill any liquid, or drop any object into the case.
9. Do not press heavily, exercise violently, shake or knock hard on the self-service cashier terminal.
10. If liquid is accidentally spilled or sundries fall into it, please shut down immediately and cut off the power supply.
11. In case of safety failures such as: abnormal smell, abnormal sound, leakage, and other failures, the power supply should be cut off immediately, and contact our after-sales service or agent to deal with it. When the self-service cash register terminal is not in use, it should be turned off and the power supply should be cut off. When shutting down, do not cut off the main power directly, but exit the application program first, turn off the main unit, and then cut off the main power.
12. Please note that people cannot sit on the storage table, and the maximum load-bearing capacity of the table is 30Kg.
13. Do not use acid or alkali detergents for cleaning the whole machine.

FCC Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 ofthe rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,uses and canradiate radio frequency energy and, if not installed and used in accordance with the instructions, may causeharmfulinterferencetoradio communications. However, there isno guaranteethatinterferencewill not occur in a particular installation. If this equipment does cause harmful interference to radioor television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Product Environmental Protection Statement

• This product meets the environmental requirements of the “Administrative Measures for Restricting the Use of Hazardous Substances in Electrical and Electronic Products”.
• Within the environmental protection use period, there will be no leakage and precipitation of harmful substances during the use of consumers, which will affect the health of consumers, so you can use it with confidence.
• Disposal and recycling tips
• When this product is not needed or its life is over, please abide by the relevant national laws and regulations on the recycling of waste electrical and electronic products, and hand it over to a local manufacturer with nationally recognized recycling qualifications for recycling. Recyclers need to properly dispose of components containing hazardous substances, and must not dispose of them arbitrarily.
• Environmental protection use period
• The environmental protection use period of this product is 10 years.

Others

You can log on to our website or call the national unified hotline. QingDao Histone Intelligent Commercial System Co., Ltd Website: https://www.hics.histonetec.com/ 24-hour customer service hotline: 4006-585-111

List of accessories

screws)

| 1| Optional
5| Tax control printer bracket| 1| Optional
6| Financial POS stand| 1| Optional
7| Scanner bracket| 1| Optional
8| card reader bracket| 1| Optional
9| Fingerprint Reader Holder| 1| Optional
10| wifi antenna| 1| Optional

11

| ****

Hexagon socket head screw M8x16

| ****

8

| Support plate and column fixing4 (optional), large iron plate4 (optional)

12

| Phillips pan head combination screw M4x8| ****

10

| ****

Fiscal printer *bracket2 (optional), financial POS bracket**

 |  |  | 2 (optional), scanner bracket 2
 |  |  | (optional), card reader bracket*2
 |  |  | (optional), fingerprint readerbracket* 2
 |  |  | (optional)**

13

| 12.9 Class 12.9 Flat Point Socket Set Screw Machines

M12x10 M12x10

headless stop screw

| ****

2

|
14| Allen key size 6| 1|
15| printer paper shaft| 1|
16| key| 2|
17| power cable| 1|

• 24-hour customer service hotline
• 4006-585-111

Qingdao Histone Commercial System Co., Ltd. Headquarters Address: Qingdao, China Website: https://www.hics.histonetec.com/.

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