Telstra 4GX MF833V USB Modem User Manual

: June 13, 2024
: Telstra

Table of Contents

4GX MF833V USB Modem
Modem Overview / LED Indicators
Setting up the Device
LED indicator legend
Access the Internet
Software Installation / Uninstall
Screens Overview
Advanced Settings
Troubleshooting
RF Safety Information
Technical Specifications
Documents / Resources

4GX MF833V USB Modem

Telstra 4GX
MF833V USB
User Manual

IMPORTANT
Software updates
We always recommend that you have the latest software update installed on your USB Modem – this will ensure that you have the latest features, most stable and secure experience while using this device.
Refer to section “Settings > Device settings > Software Update (page 16) for additional information.

Modem Overview / LED Indicators

Part Overview

Modem cap
Front cover
Indicator LED’s
USB (A -type) connector
microSDHC™ card slot
micro-SIM card slot

Setting up the Device

Step 1 : SIM Type
Make sure you are using a Telstra micro-SIM card: Step 2 : Activate SIM
If your SIM is not yet active visit telstra.com/activate
Follow the prompts to activate your SIM.
Step 3 : Inserting Micro SIM
Press and slide the front plastic cover down and remove it. Insert your micro SIM as shown – ensure the metal contacts are facing down. Optional: You can add a microSDHC (High Capacity) card to use the device as portable USB storage. Replace the top cover.

LED indicator legend

Red: No Network
The device is not registered to the mobile network.
There is no micro-SIM card inserted.
There is no network service available.
Green: 3G Connection
Solid: The device is registered to the 3G network.
Flashing: Active data transfer on the 3G network.
Blue: 4G Connection
Solid: The device is registered to the 4G network.
Flashing: Active data transfer on the 4G network
Green / Blue alternate flashing
The software is upgrading.
Connecting to Your PC
Connect the modem to your computer’s USB port.
The operating system automatically detects and identifies your modem and creates a new connection. You may require a USB-A to USB-C adapter to connect to your computer system.

Access the Internet

After the modem is connected to your computer successfully the browser will automatically launch, you can now access the Internet.
Check the modem homepage to make any configuration changes.
When you insert the USB modem, it automatically will open your default web browser at the modem’s configuration homepage.
You can make any changes to the settings through this homepage.
You can access this configuration homepage by entering either m.home or 192.168.0.1 in the web browsers address bar.
International Roaming

The Roaming icon indicates you are connected to a foreign network.
If Roaming is enabled on your data plan then roaming data charges will apply when connected via a roaming network.
Contact Telstra to discuss your data charges and roaming options.

Software Installation / Uninstall

Windows users :
The USB will work
Start > All Programs > TELSTRA 4G USB > Uninstall
MAC users :
Depending on your Mac OS, this device may work without installing any additional software. Driver Software is provided on the USB and will auto appear on the desktop as a Telstra USB volume. To install, simply trigger the contained Telstra 4GX USB app and follow the presented prompts
If required to uninstall the driver, navigate to System > Applications and run Uninstall TELSTRA 4G USB app (you will be prompted to remove the USB if connected)
Important Note :
If your MAC device switches to sleep mode, the USB modem may no longer be recognised by your mac, simply remove and re-insert the USB modem to restore the device connection.
For any further trouble shooting tips – refer to the rear of this manual.
Built-in Web Interface
Connect this USB modem to any device via any vacant USB-A and open your default web browser.
Enter m.home or 192.168.0.1 in the browser address bar to the device homepage.

The home page shows a brief summary of the device status and your remaining data from Telstra.
Software update notifications (if applicable) will be shown on this page

Screens Overview

Lock-screen

Overview :
On the initial loading of the WEB GUI, you will be presented the login screen.
The factory set default password is “Admin” (Caps sensitive).
To increase security, we highly recommend changing this default set password.
Instructions :
To change the default set password:

Navigate to Settings > Device Settings > Account Management.
Click Next to proceed to the PPP Profile Configuration
Click Next to proceed to the PPP Authentication
Click Next to proceed to configure Automatic Update preference.
Select Disable if you wish Click Next to proceed to the Summary page
Click Finish
Important Note :
To reset your USB settings and /or password at any stage, simply navigate to the Factory Reset option via the Help menu and follow the set prompts.Once reset the password will default set to Admin.
Home Tab

Overview :
The Home page is the default landing page that presents a quick summary of your devices network connection status, data usage summary, received SMS messages, service number and site navigation.
This device will automatically connect to the Telstra 4G or 3G network. (Some device settings can only be changed when the device is disconnected from the network).
Instructions : To change to manual connection
Disconnect or Connect your devices mobile connection:

Click on Connect or Disconnect
The Device & connection status (Disconnect, 3G Connected or 4G Connected) will update on this page to its current state.
Quick access to change your SIM PIN page:
Navigate to Settings > Home
Under the PIN status, select the Change option.
You will be redirected to the USIM PIN Management
(See USIM PIN Management for further instructions).
Important :
Changing the SMS PIN should be carried out with caution. When choosing a new SIM PIN, it is recommended to use mmended to use a unique combination of numbers that is not easily guessable or shared with others.
Settings > Quick Setup (wizard) Overview :
The Quick Settings page allows you to configure your device in 5 simple steps to quickly setup your device to your preference.
Instructions :
Accessing the Quick Settings Wizard for setting up your device:
Navigate to Settings > Quick Settings
Click Next to proceed to the PPP Profile Configuration
Click Next to proceed to the PPP Authentication
Click Next to proceed to configure Automatic Update preference.
Select Disable if you wish Click Next to proceed to the Summary page
Click Finish

Advanced Settings

Settings > Network Settings > WAN Connection Mode Overview :
Your device has been configured to be Plug and Play, so it will power on and connect to the mobile network once it is connected to a host device e.g. PC or laptop. You may prefer to change the WAN Connection Mode so the device will only connect to the mobile network once you have accessed the Homepage and you clicked to connect.
Instructions :
To enable International Roaming:

Click the Disconnect button to change the WAN Connection Mode.
Click on the check box to enable International Roaming.
If you make any changes, Select Apply to save the changes.
Important :
The device will need to be Disconnected if you wish to make any modifications in the WAN Connection Mode page.
Click on the Help icon to get context tips.
Settings > Network Settings > Network selection Overview :
Network Selection provides the option to select the preferred network technology type for your device to connect to. This device can connect to 4G or 3G technology.
Instructions :
To modify the network selection:
Select Disconnect to modify the Network Selection.
Navigate to Settings > Network Settings > Network selection
Select the Manual or Automatic option.
Important :
The device will need to be Disconnected if you wish to make any modifications in the Network Selection page.
Click on the Help icon to get context tips.
Settings > Network Settings > APN Overview :
The APN settings allows users to configure the Access Point Name (APN) for the device to connect to the internet on the mobile network.
Instructions :
Adding a new APN:
Navigate to Settings > Network Settings > APN
Select Disconnect first
Click on the Add New button.
Enter in the Profile name, APN and modify other settings as appropriate.
Click on the Save button to confirm the new profile.
Selecting the newly created APN:
Navigate to Settings > Network Settings > APN
Click on the Disconnect button
Select the preferred APN from the drop-down menu.
Click on Connect (You may want to set it as default by clicking the Set as Default button).
Deleting an APN:
Navigate to Settings > Network Settings > APN
Select an APN that you created.
Click on Delete
Click on Yes to confirm the changes.
Important :
This device is Network locked to Telstra and must be unlocked by calling Telstra on 13 22 00 and say ‘unlock device option’ when prompted. You will need to provide your devices IMEI number.
To find out your devices IMEI number:
Navigate to Information > Device Information
Refer to IMEI
It is recommended that modifications in the APN settings are modified with caution and result in connectivity issues if not configured correctly. You may reset your device to restore the default factory settings.
Click on the Help icon to get context tips.
Settings > Device settings > USIM PIN Management Overview :
USIM PIN management allows you to enable or disable and change the SIM PIN on this device. By default, the SIM PIN is disabled for ease of use. If the SIM PIN feature is enabled, you will be prompted to enter the SIM PIN each time the device is turned on to use the device.
Instructions :
Enabling your devices SIM PIN:
Navigate to Settings > Device Settings > USIM PIN Management
Select Enable and enter the current SIM PIN.
Click on Apply to confirm the changes.
Disabling your devices SIM PIN:
Navigate to Settings > Device Settings > USIM PIN Management
Select Disable and enter the current SIM PIN.
Important:
You will need to contact your Service Provider for the SIM PIN code if you do not have the default SIM PIN.
If you incorrectly enter the SIM PIN more than 3 times your SIM will be PUK locked, in this situation you will be prompted to enter the PUK code to unlock to SIM, you will need to contact your Service Provider for an PUK code to continue to use your SIM in the device.
Click on the Help icon to get context tips.
Settings > Device settings > Reset Overview :
The Reset function enables you to reset your device to its original factory default settings and will revert any custom changes that have been made on the device.
Instructions :
Factory Reset your device:
Navigate to Settings > Device Settings > Reset
Click on Reset to restore your device to factory settings.
Click on Yes to confirm the changes.
Your device will restart to factory settings.
Important :
It is important to note that any custom changes made to the device settings will be lost during this process.
Click on the Help icon to get context tips.
Settings > Device settings > Software Update Overview :
The Software Update page allows you to modify the preference in enabling or disabling automatic updates when they become available. Software updates often include new features, improved performance, and bug fixes, which can enhance the device’s overall functionality and user experience.
The automatic software update function provides a convenient and hassle-free way to keep the device up-to-date with the latest software releases.
Instructions :
Modifying your devices software update preferen ce:
Navigate to Settings > Device Settings > Software Update
Select Enable or Disable for Automatic Updates
Select Apply
Manually checking for new software updates :
Navigate to Settings > Device Settings > Software Update
Click on Update Now to check for available software updates.
Modifying your devices roaming settings:
Navigate to Settings > Device Settings > Software Update
Click on the checkbox to enable or disable roaming
Click on Apply to confirm the changes.
Settings > Firewall > DMZ

Overview :
Firewall DMZ (Demilitarized Zone) is a networking term that refers to a specific zone on a network that is isolated from the rest of the network, but still accessible from the internet.
Instructions:
To enable DMZ on your device:

Navigate to Settings > Firewall > DMZ:
Select Enable and enter a valid IPv4 address
Click on Apply to confirm the changes.
To disable DMZ on your device:
Navigate to Settings > Firewall > DMZ:
Select Disable to disable DMZ
Click on Apply to confirm the changes.
Important:
Enabling DMZ mode may increase the device’s exposure to potential security risks, and therefore should only be done if necessary and with caution.
Click on the Help icon to get context tips.
SMS Overview :
You can manage the SMS (text messaging) feature in this setting and can view or delete received SMS messages and make changes to the SMS configuration.
Instructions :
To access SMS stored on the device:
Navigate to SMS > Device SMS
To delete SMS stored on the device:
Navigate to SMS > Device SMS
Click the checkbox next the SMS (or multiple SMS) you wish to remove.
Click on Delete to remove the SMS
Confirm the action by selecting Yes to delete the SMS (or multiple SMS).
To access the SMS stored on the SIM:
Navigate to SMS > USIM SMS
To delete SMS stored on the SIM:
Navigate to SMS > USIM SMS
Click the checkbox next the SMS (or multiple SMS) you wish to remove.
Click on Delete to remove the SMS
Confirm the action by selecting Yes to delete the SMS (or multiple SMS).
To modify the SMS Settings:
Navigate to SMS > SMS Settings
Select the Validity drop-down menu for outgoing SMS messages expiration time before they are removed.
Modify the SMS Centre Number if you decide to use an alternative Service Provider other than Telstra.
Enable or disable the SMS delivery report notification.
Click on Apply to confirm the changes.
Important :
Modifying SMS Settings should follow the Service Providers guidelines for configuring SMS Settings, as incorrect settings may result in issues receiving SMS on your device.
If you encounter an issue with the SMS Settings, it is recommended to factory reset the device to the default Telstra configuration.
Click on the Help icon to get context tips.
Phonebook Overview :
The Phonebook allows you to create, view, delete or modify stored contacts on your SIM card. The Phonebook contents are automatically retrieved from stored contacts in your SIM card and can be stored on the device directly. Contacts that are stored on your SIM card will be available if you switch devices.
Instructions :
To access stored contacts on the SIM or device:
Navigate to Phonebook
To create a new contact on the SIM or device:
Navigate to Phonebook
Click on New to save the new contact on the Device or SIM card, enter the name and mobile number.
Click on Save to add the new contact.
To delete or remove contacts on the SIM or device:
Navigate to Phonebook
Click on the checkbox for the contacts to be removed.
Click on Delete
Click on Yes to confirm the changes.
Device Information Overview :
The Device Information page allows you to view high level information about your device’s mobile network status in more detail compared to the Home page.
You can view mobile network information such as:

IMEI number;
IMSI;
Mobile signal strength;
Frequency band;
LAN domain;
IPv4 address;
WAN IPv4 Address;
WAN IPv6 Address; and
Software Version.

This information may be useful for aiding troubleshooting issues with the device and ensuring optimal performance on the network.
Instructions :

Navigate to Information > Device Information

Troubleshooting

Precautions & Safety Information

Issue	Possible cause	Possible Solution
No Network Access	A missing, faulty or incorrectly inserted SIM.	Check you

have inserted your SIM card the right way and pushed inside the slot until it clicks into place.
No Network Access| A Non-Telstra SIM card.| This device is network locked to Telstra.
In order to use alternative Mobile Network Providers SIM card, you may need to unlock the device and set the new carriers APN.
See – Settings > Network Settings > APN : for more details.
No Network Access| PIN locked SIM card.| Log into the USB web interface ( Home

Settings > Device settings > USIM PIN
Management – page 16 ) then enter the PIN code for your SIM card.
No Network Access| PUK locked SIM| You may have entered the wrong SIM PIN code too many times, your SIM will be PUK locked.
Please contact Telstra (on 13 22 00 and follow the voice prompts) to obtain your 8-digit Personal Unlocking Key (PUK) code.
Log into the web interface ( Home > Settings > Device settings > USIM PIN Management – page 16 ) to enter the provided PUK code.
No Network Access| PUK blocked SIM card.| When you enter the PUK code incorrectly too many times, your SIM card will be PUK blocked.
You will need to contact Telstra (on 13 22 00 and follow the voice prompts) to replace your physical
SIM.
The user interface doesn’t start after the modem is plugged in.| PC configuration is not correct. (No autorun)| Start the program manually by going Start > Program Files or use the shortcut on the desktop.
The modem has no signal.| You have no network coverage.| Try moving location until you get good reception.
Move the modem to a higher position or different orientation.

Some electronic devices are susceptible to electromagnetic interference. The modem is a transmitting device and may cause interference to sensitive electronic equipment such as audio systems, vehicle systems and medical equipment. Please consult the manufacturer of the other device before using the modem.
Operating of laptop or desktop PCs with the modem may interfere with medical devices like hearing aids and pacemakers. Please keep the modem more than 20 centimetres away from such medical devices. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical device before using the modem near such devices.
Be aware of regulations when using the modem at places such as oil refineries or chemical factories, where there are explosive gases or explosive products being processed. Turn off your modem as instructed.
Don’t touch the antenna area unnecessarily whilst connected. This can affect your modem performance and reduce the signal quality.
Store the modem out of the reach of children. This device may contain button cells which can be fatal if swallowed.
The modem contains sensitive electronic circuitry. Do not expose the modem to any liquids, high temperatures or shock.
Only use original accessories or accessories that are authorised by the manufacturer. Using unauthorised accessories may affect your modem’s performance or damage your modem.
Avoid using the modem in areas that emit electromagnetic waves or in enclosed metallic structures e.g. lifts.
The modem is not waterproof. Please keep it dry and store it in a cool, dry place.
Don’t use the modem immediately after a sudden temperature change e.g. from an air conditioned environment to high temperature and humidity outside. In such cases there could be condensing moisture inside the modem which can cause internal damage. Unplug the modem and leave it for 30 minutes before use.
Always handle the modem with care. Be careful not to drop or bend the modem.
There are no user serviceable parts inside the modem. Unauthorised dismantling or repair will void the warranty.
Do not disassemble the case. Internal parts such as button cells may be fatal if swallowed.
Do not dispose of the unit in a fire, the battery may explode.
At the end of life of the equipment, return the product to a suitable recycling agent such as Mobile Muster.
For optimum performance with minimum power consumption do not shield the device or cover with any object.
Covering the antenna affects signal quality and may cause the modem to operate at a higher power level than needed.

RF Safety Information

For optimum performance with minimum power consumption do not shield the device or cover with any object. Covering the antenna affects signal quality and may cause the modem to operate at a higher power level than needed.
Radio Frequency Energy
The USB modem is a low-power radio transmitter and receiver. When switched on it intermittently transmits radio frequency (RF) energy (radio waves).
The transmit power level is optimized for best performance and automatically reduces when there is good quality reception.
Maximum power is only used at the edge of network coverage so under most circumstances the power output is very low.
Under poor network conditions the modem transmits at a higher power level and may get hot.
Declaration of Conformity : Specific Absorption Rate (SAR)
The USB modem is designed to be used in close proximity to the body. We declare that the product detailed in this manual, and in combination with our accessories, conform with the essential requirements of The Radio Communications Standard (Electromagnetic Radiation Human Exposure) 2003 and the Australian Communications and Media Authority Section 376 of the Telecommunications Act 1997 when used at a distance of not less than 5mm from the body. The worst case simultaneous RF SAR result for this device is published on ztemobiles.com.au

Technical Specifications

Network compatibility	LTE Cat 4, Bands 1, 3, 7, 8, 28 UMTS 850, 900, 2100 MHz
Chipset	QUALCOMM MDM9207
Dimensions	93.8 x 28.6 x 13.5mm, 28g
Data Rates*	LTE download speeds up to 150Mb/s

HSPA+ Downlink up to 42Mb/s
Supported Operating systems| Windows 11, 10, 8, 7
MAC OS X 10.7 and above
SIM Card| Micro SIM, 3FF
Temperature| -5ºC to +40ºC

Download speeds will vary due to distance from the cell, local conditions, user numbers, file source, hardware, software and other factors.
Operation and Standby times depend on a number of conditions and are measured in ideal conditions.
Telstra Copyright © 2023. All rights reserved.
Telstra SIM required. Unlocking fee applies for use with a non-Telstra SIM card. More unlocking information at – https://www.telstra.com.au/support /mobiles-devices/unlock-phone-imei
Limit 1 per customer and no trade sales. The Pre-Paid offer you select will determine your credit expiry date and bonuses.
Activation constitutes acceptance of the Terms and Conditions.
Terms & Conditions are available at https://www.telstra.com/prepaidterms or at the time of activation.
The Android Robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. The Telstra Mobile Network offers 5G in all capital CBDs and selected regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage.
Telstra will be switching off 3G in 2024.
For our customers in a 3G only coverage area, we plan to establish 4G coverage in all 3G only areas by the time of 3G closure. The new 4G coverage will be materially the same as pre-existing 3G coverage.
ZTE Copyright © 2023. All rights reserved.**
No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without the prior written permission of ZTE Corporation.
The manual is published by ZTE Corporation. We reserve the right to make modifications on errors or update specifications without prior notice.