EN Plus CARO Series Wallbox AC Car Charger User Manual

User Manual Caro Series Wallbox

Safety and Warnings

Save these instructions. Read all instructions before installing or using the charger.

| Keep the charger away from explosive or flammable materials, chemicals, vapors and other hazardous objects.
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| Keep the charge point socket clean and dry. If it gets dirty, please wipe it with a clean, dry cloth.
| Do not touch the socket pin when the unit is powered on.
| Do not use the charge point if it is showing any visible product damage such as cracks, abrasions, bare leakage, and other visible defects. At first sight of such damages, immediately contact a qualified technician.
| Do not attempt to dissemble, repair or refit the charge point. If necessary, please contact the qualified technician. Improper operation will result in device damage, electric leakage and other hazards.
| In case any abnormal condition happens, please turn off incoming power supplies immediately.
| Please consider charge point protection against lightning and heavy rain.
| Keep children away from the charge point.
| During charging, do not drive the EV. Charge only when the EV is stationary. For hybrid cars, charge only when the engine is switched off.
| Our packaging materials are environmentally friendly and can be recycled. Please put the packaging in applicable containers to recycle it. Do not dispose of this device with the household waste. It should be taken to a suitable facility for recycling of electrical and electronic devices. For more detailed information about recycling of this device, please contact your local city/town council office or your household waste disposal service.

Warning
The device can be in electrically energized state. There is risk of shock and electrical hazard. Please strictly observe all warnings on the device and user manuals. The cover of the charge point is only to be removed by a qualified electrician.

Package Contents

Product Introduction

2.1 External Structure

1. Cable Version
2. Socket Version

2.2 Product Details 2.2 Product Details

1. External Cover Detachable; locked onto the base cover.
2. Base Cover To protect the printed circuit board (PCB).
3. RFID Card Reader The RFID card can be read in this area.
4. Indicator Strip Green light Yellow light Red light
5. Logo Logo Only
6. Mounting Holes To fix the charger on the wall after inserting screws.
7. Drain Holes Prevent water penetration from the top.
8. Charging Cable Hole For charging connector.
9. Reserved Hole For network cable.
10. Incoming Cable Hole For incoming cable.

Note: Only to be opened by qualified person.
2.3 Specification

Input
Parameters| Power Supply| Single-phase| Three-phase
Rated Voltage| 230V AC| 400V AC
Rated Current| 32 A| 16A
Frequency| 50/60Hz| 50/60Hz
Output| Output Voltage| 230V AC| 400V AC
Maximum Current| 32 A| 16A
Output Power| 7kW| 11kW
User
Interface| Connector Type| AC7000-AE-35: Type 2 Cable| AC011K- AE- 35 Type 2 Cable
AC7000-BE-35: Type 2 Socket| AC011K- 8E-35: Type 2 Socket
AC7000-TE-35: T2S Socket| AC011K-TE-35: T2S Socket
Cable Length| 4m (7m optional)
Housing Material| Plastic PC 940
LED Indicator| ROB
RFID Reader| Mifare ISO / IEC 14443A with 2pcs
Start Mode| Plug & Charge / RFID card / APP
Communica-tion| Communication| Wi-Fi 2.4G/Ethernet/4G (optional)
Protocol| OCPP1.6
Frequency Bandwidth| 2400-2483.5MHz (Wi-Fi)
13.553-13.567MHz (RFID)
Max RF Output Power| <20dBm (-10dBW)
Safety| RCD| TypeA+6mA DC detection
Ingress Protection| IP65 (Cable Version) IP54 (Socket Version
Impact Protection| IK10
Electrical Protection| Over current protection, Residyal current protection, Surge protection, Over/Under voltage protection, Over/Under frequency protection, Over temperature protection
Model| Cable Version| AC7000-AE-35| AC011K-AE-35
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Socket Verison| AC7000-BE-35| AC011K-BE-35

AC7000-TE-35| AC011K-TE-35

Safety| Certification| EN/IEC 61851-1: 2017, EN/IEC 61851-21-2: 2018,EN/IEC 61000-6-1:2019
Environment| Installation| Wall-mount /Pole-mount
Working Temperature| – 30 C -+50 C
Working Humidity| 570- 95%
Working Altitude| <20 00m
Package| Product Dimension| 344192100mm (HWD) Cable
344201135mm (HWD) Socket
Net Weight| Cable Version: 2.8kg
Socket Version: 1.8kg| Cable Version: 2.7kg
Socket Version: 1.7kg
Gross Weight| Cable Version: 4.3kg
Socket Version: 2.5kg| Cable Version: 4.2kg
Socket Version: 2.4kg

Installation Details

3.1 Opening

Remove the two screws at the bottom.Use the dismounting tool to pry the marked points (1-3) along the edge in order. Pry the marked points (1-3) along the edge on another side in order. Finish opening the external cover.

3.2 Mounting

1. Based on the installation position template, identify the installation position and mark the two holes for the wallscrews, which will be inserted in the top rear of the charger.
2. Drill two holes with the 6mm diameter drill bit and insert the plugs horizontally into the holes, paying attention to the force and depth with which they are inserted (make sure the plug completely enters the hole).
3. Insert the two M4x32 screws into the wall plugs, allowing the heads of the screws to protrude by at least 5 mm.
4. Provisionally position the charger by inserting the head of the screws into the upper holes at the rear.
5. Open the front of the charger.
6. Mark the position of the third fastening screw. The hole is located at the bottom of the charger.
7. Remove the station and make the third hole, inserting the wall plug.
8. Reposition the station and secure the third screw at the bottom.

Operation and Configuration

4.1 Charging Operation – Plug & Charge
Standby A green indicator flashing slowly for 1s at 3-sec intervals indicates the charger is ready to use.
Plug in Plug the charging connector into your EV’s charging socket.
A green indicator flashing for 200ms at 1-sec intervals indicates the charging connector is plugged in.
Charging A green indicator breathing at 1-sec intervals indicates the charging is in progress.
Fully charged
Unplug Solid green light indicates the EV is fully charged.
Unplug the charging connector.
Return to standby mode after the charging has finished.
4.2 Charging Operation – Use RFID Card
Plug in
Use RFID Card

Plug the charging connector into your EV’s charging socket.
A green indicator flashing for 200ms at 1-sec intervals indicates the charging connector is plugged in.
Put the RFID card on the reading area to start or stop charging.
A yellow indicator flashing at 100-ms intervals indicates the RFID card is successfully read.
4.3 Evchargo APP
Evchargo is your charger’s companion app. After connecting your charger to Evchargo, and select the scenario for home, you can use the app to intelligently control your charger and enjoy the charging service.
Use your mobile device to scan the QR code (left) below to download and install Evchargo app, and scan the QR code (right) below to view the user manual of the Evchargo.

https://cloud.evchargo.com/download/Evchargo.htmlhttps://cloud.evchargo.com/manual/Evchargo_APP_User_Manual_1.0.0.pdf

4.4 AP mode
The Hotspot interface is intended for the local configuration of the charger. A smartphone is needed to connect the charger hotspot.
You can initiate the Hotspot interface by following the instructions.
Activate the Hotspot
Preparation
Activate the hotspot of the charger by restarting the power.
The hotspot of the charger remains available for 15mins since charger reboot.
Connect to Charger Hotspot Turn on the smartphone Wi-Fi, and connect the hotspot of the charger. If unable to connect, try using Airplane mode.
The name of the hotspot Wi-Fi starts with the charger SN number, i.e. ”SN…” .
The password is admin123.
Login
Open the browser on your smartphone and enter 192.168.4.1 in the address bar.
Log in using the four-digit PIN code located on the last page of the manual.
After login, the function menu will be displayed. Configuration
Newwork Configuration
Click “Network setting”, you’ll see the following:

1. Communication types
   The default type will be Wi-Fi. Other options include: 4G / Ethernet.
   If select 4G mode, you need to set APN.

2. Wi-Fi name
   Select the Wi-Fi or enter the Wi-Fi name and enter the password.

3. Server address
   The default address will be shown here. You can also enter a new address.

4. Grid type
   The default Grid type will be shown here. If the default is wrong, click the dropdown button and select the right type from IT / TT / TN.

Notice: When the configuration is successfully done, you need to reconnect the smartphone to the charger hotspot. Then go back to the web page. It will automatically jump to the login page.
Login again to start charging setting.
Charging Setting
Click “Charger setting” to configure the charger.

1. Load balance
   The function of Load Balance is ONLY available when power meter or CT is installed.
   If both power meter and CT are installed, both ratio of transformation and maximum current can be set properly according to the CT specification.
   If only one installed, either power meter or CT, ONLY maximum current can be set.

2. Charging mode switch
   Click “mode switch” and choose the “Network mode” or
   “Plug&Charge mode”. Then click “Confirm” to complete mode switching.

3. Charging current setting
   The maximum charging current can be set (within the specified range).

Troubleshooting

Cycle
CP fault| Flashing red, 500ms on, 500ms off, 2 times, 3S off, Cycle
Over current fault| Flashing red, 500ms on, 500ms off, 3 times, 3S off, Cycle
Input polarity reverse| Flashing red, 500ms on, 500ms off, 4 times, 3S off, Cycle
Leakage current loop abnormal| Flashing red, 500ms on, 500ms off, 5 times, 3S off, Cycle
Input terminal overtemperature| Flashing red, 500ms on, 500ms off, 6 times, 3S off, Cycle
Relay overtemperature| Flashing red, 500ms on, 500ms off, 7 times, 3S off, Cycle
Over/Under voltage fault| Solid yellow light blocks for 2S and flashing red, 500ms on, 500ms off, I time, 3S off, Cycle
Over/Under frequency fault| Solid yellow light blocks for 2S and flashing red, 500ms on, 500ms off, 2 times, 3S off, Cycle
Meter comm abnormal| Solid yellow light blocks for 2S and flashing red, 500ms on, 500ms off, 3 times, 3S off, Cycle
Smart meter comm abnormal| Solid yellow light blocks for 2S and flashing red, 500ms on, 500ms off, 4 times, 3S off, Cycle
CT fault| Solid yellow light blocks for 2S and flashing red, 500ms on, 500ms off, 5 times, 3S off, Cycle
Charging connector lock abnormal| Solid yellow light blocks for 2S and flashing red, 500ms on, 500ms off, 6 times, 3S off, Cycle
Charging connector current abnormal| Solid yellow light blocks for 2S and flashing red, 500ms on, 500ms off, 7 times, 3S off, Cycle

Note:
If the problem occurs, please contact customer service.

Maintenance

If there is any damage or dirt on the vehicle connector, charging cable, or vehicle connector holder, please contact customer service immediately.
2| Keep the charging station intact.| Do not hit or press hard on the case. If the case is damaged, please contact customer service.
3| Avoid letting moisture or water enter the charging station.| If there is water or moisture inside the charging station, you must immediately switch off the electricity supply to avoid immediate danger.
Please notify your maintenance professional before continuing to use the station.
4| Avoid charging station rusted.| Keep the charging station away from dangerous substances such as flammable gases and corrosive materials.

Warranty

Period: Unless otherwise stated by local laws, we will provide a limited warranty of up to 3 years starting from the date of purchase.
Scope: The Charging station and charging cable.
The limited warranty does not cover the following :

1. Normal wear and tear.
2. Damage or failure caused by unauthorized upgrades conducted by a customer.
3. Damage or failure caused by external factors such as fire, flood, abnormal voltage, other natural disasters, and secondary disasters.
4. Damage or failure caused by improper handling of the charging station, such as impact from a fall and careless transportation after purchase.
5. Damage or failure caused by a customer not following the user manual.
6. Damage or failure caused by non-equipment factors like human error by a non-authorized individual carrying out maintenance.
7. Unauthorized repairs will render the limited warranty void.
8. Damage or failure caused by external factors such as power grid malfunctions.

Limitation of liability:
We has compiled this document to the best of its knowledge but cannot guarantee that all information provided is error-free, nor will it accept liability in this respect.
To the maximum extent permissible under local applicable law, we hereby disclaims any and all indirect, incidental, special and consequential damages arising out of or relating to the AC Charger, including, but not limited to, loss of time, loss of income, loss of  se, loss of personal or commercial property, inconvenience or aggravation, emotional distress or harm, commercial loss (including but not limited to lost profits or earnings), incidental charges such as telephone calls, facsimile transmissions, and mailing expenses. To the maximum extent permissible under local applicable law, we will not be liable for any direct damages in an amount that exceeds the market value of the AC Charger at the time of the claim.
The above limitations and exclusion will apply whether or not the customer’s claim is in contract, tort (including negligence and gross negligence), breach of warranty or condition, misrepresentation (whether negligent for otherwise) or otherwise at law or in equity, even if we has been advised of the possibility of such damages or such damages are reasonably foreseeable.
Nothing in this manual shall exclude, or in any way limit, our liability for death or personal injury solely and directly caused by their negligence, or that of its employees, agents, or sub-contractors (as applicable), fraud, or fraudulent misrepresentation, or any other liability to the extent the same is proven in a court of competent jurisdiction in a final non-appealable judgment and may not be excluded or limited as a matter of local law.

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