Poolstar MAG4 Heat Pump Energy Saving Plug User Manual

Installation and user manual

MAG4 Heat Pump Energy Saving Plug

Warning
This heat pump contains a flammable refrigerant R32.
Any intervention on the refrigerant circuit is prohibited without a valid authorization.
Before working on the refrigerant circuit, the following precautions are neces- sary for safe work.

1. Work procedure The work must be carried out according to a controlled procedure, in order to minimize the risk of presence of flammable gases or vapors during the execution of the works.

2. General work area All persons in the area must be informed of the nature of the work in progress. Avoid working in a confined area. The area around the work area should be divided, secured and special attention should be paid to nearby sources of flame or heat.

3. Verification of the presence of refrigerant The area should be checked with a suitable refrigerant detector before and during work to ensure that there is no potentially flammable gas. Make sure that the leak detection equipment used is suitable for flammable refrigerants, ie it does not produce sparks, is properly sealed or has internal safety.

4. Presence of fire extinguisher If hot work is to be performed on the refrigeration equipment or any associated part, appropriate fire extinguishing equipment must be available. Install a dry powder or CO2 fire extinguisher near the work area.

5. No source of flame, heat or spark It is totally forbidden to use a source of heat, flame or spark in the direct vicinity of one or more parts or pipes containing or having contained a flammable refrigerant. All sources of ignition, including smoking, must be sufficiently far from the place of installation, repair, removal and disposal, during which time a flammable refrigerant may be released into the surrounding area. Before starting work, the environment of the equipment should be checked to ensure that there is no risk of flammability. «No smoking» signs must be posted.

6. Ventilated area Make sure the area is in the open air or is properly ventilated before working on the system or performing hot work. Some ventilation must be maintained during the duration of the work.

7. Controls of refrigeration equipment When electrical components are replaced, they must be suitable for the intended purpose and the appropriate specifications. Only the parts of the manufacturer can be used. If in doubt, consult the technical service of the manufacturer. The following controls should be applied to installations using flammable refrigerants:
   – The size of the load is in accordance with the size of the room in which the rooms containing the refrigerant are installed;
   – Ventilation and air vents work properly and are not obstructed;
   – If an indirect refrigeration circuit is used, the secondary circuit must also be checked.
   – The marking on the equipment remains visible and legible. Illegible marks and signs must be corrected;
   – Refrigeration pipes or components are installed in a position where they are unlikely to be exposed to a substance that could corrode components containing refrigerant

8. Verification of electrical appliances
   Repair and maintenance of electrical components must include initial safety checks and component inspection procedures. If there is a defect that could compromise safety, no power supply should be connected to the circuit until the problem is resolved.
   Initial security checks must include:
   • That the capacitors are discharged: this must be done in a safe way to avoid the possibility of sparks;
   • No electrical components or wiring are exposed during loading, recovery or purging of the refrigerant gas system;
   • There is continuity of grounding.

General

1.1 General Terms of Delivery
All equipment, even if shipped ‘free of carriage and packing’, is dispatched at the consignee’s own risk.
The person responsible for receiving the equipment must carry out a visual inspection to identify any damage to the heat pump during transport (refrigerant system, body panels, electrical control box, frame). He/she must note down on the carrier’s delivery note any remarks concerning damage caused during transport and confirm them to the carrier by registered letter within 48 hours.

The equipment must always be stored and transported vertically on a pallet and in its original packaging. If it is stored or transported horizontally, wait at least 24 hours before switching it on.

1.2 Safety instructions

WARNING : Please read carefully the safety instructions before using the equipment. The following instructions are essential for safety so please strictly comply with them.

During installation and servicing
Only a qualified person may undertake installation, start-up, servicing and repairs, in compliance with current standards.
Before operating or undertaking any work on the equipment (installation, commissioning, usage, servicing), the person responsible must be aware of all the instructions in the heat pump’s installation manual as well as the technical specifications.
Under no circumstances install the equipment close to a source of heat, combustible materials or a building’s air intake.
If installation is not in a location with restricted access, a heat pump protective grille must be fitted.
To avoid severe burns, do not walk on pipework during installation, repairs or maintenance.
To avoid severe burns, prior to any work on the refrigerant system, turn off the heat pump and wait
several minutes before placing temperature and pressure sensors. Check the refrigerant level when servicing the heat pump.
Check that the high and low pressure switches are correctly connected to the refrigerant system and that they turn off the electrical circuit if tripped during the equipment’s annual leakage inspection.
Check that there is no trace of corrosion or oil stains around the refrigerant components.
General
During use
To avoid serious injuries, never touch the fan when it is operating.
Keep the heat pump out of the reach of children to avoid serious injuries caused by the heat exchanger’s blades.
Never start the equipment if there is no water in the pool or if the circulating pump is stopped.
Check the water flow rate every month and clean the filter if necessary.
During cleaning
Switch off the equipment’s electricity supply.
Close the water inlet and outlet valves.
Do not insert anything into the air or water intakes or outlets.
Do not rinse the equipment with water.
During repairs
Carry out work on the refrigerant system in accordance with current safety regulations.
Brazing should be performed by a qualified welder.
When replacing a defective refrigerant component, use only parts certified by our technical department.
When replacing pipework, only copper pipes conforming to Standard NF EN12735-1 may be used for repairs.
When pressure-testing to detect leaks:
To avoid the risks of fire or explosion, never use oxygen or dry air.
Use dehydrated nitrogen or a mixture of nitrogen and refrigerant.
The low and high side test pressure must not exceed 42 bar.
1.3 Water treatment
Poole heat pumps for swimming pools can be used with all types of water treatment systems.
Nevertheless, it is essential that the treatment system (chlorine, pH, bromine and/or salt chlorine- tor metering pumps) is installed after the heat pump in the hydraulic circuit.
To avoid any deterioration to the heat pump, the water’s pH must be maintained between 6.9 and 8.0.
Poole heat pumps for swimming pools can be used with all types of water treatment systems.
Nevertheless, it is essential that the treatment system (chlorine, pH, bromine and/or salt chlorine-tor metering pumps) is installed after the heat pump in the hydraulic circuit.
To avoid any deterioration to the heat pump, the water’s pH must be maintained between 6.9 and 8.0.

Description

2.1 Package contents
Heat pump Poole Pico
2 hydraulic inlet/outlet connectors 32/38mm diameter
This installation and user manual
4 anti-vibration pads

2.2 General characteristics
A Poole heat pump has the following features:

• CE certification and complies with the RoHS European directive.
• High performance with up to 80% energy savings compared to a conventional heating system.
• Clean, efficient and environmentally friendly R32 refrigerant.
• Reliable high output leading brand compressor.
• Wide hydrophilic aluminum evaporator for use at low temperatures.
• User-friendly intuitive control panel.
• Heavy duty shell, anti-UV treated and easy to maintain.
• Designed to be silent.

Technical specifications
The technical specifications of our heat pumps are provided for information purposes only. We reserve the right to make changes without prior notice.

1. Ambient air temperature
2. Initial water temperature
3. Noise at 10 m in accordance with Directives EN ISO 3741 and EN ISO 354
4. Calculated for an in-ground private swimming pool covered with a bubble cover.

Air (1) 26°C
Water (2) 26°C| Heating power (kW)| MAG3| MACS| MAG5
---|---|---|---|---
3.05| 4| 5
Consumption (kW)| 5.48| 7.27| 8.96
COP (Coif. of performance)| 5.55| 5.5| 5.58
Air (1) 15°C
Water (2) 26°C| Heating power (kW)| 2.26| 3| 3.8
Consumption (kW)| 2.5| 3.26| 4.2
COP (Coif. of performance)| 4.2| 4.1| 4.3
Air (1) 35°C
Water (2) 27°C| Cooling capacity (kW)| 1.9| 2.5| 3.2
Consumption (kW)| 0.613| 0.833| 1.032
EER (Energy Efficiency Ratio)| 3 .1| 3| 3. 1
Electricity supply| Monochasial 220-240V – 50Ftz
Maximum power (kW)| 0.95| 1.2| 1.2
Maximum current (A)| 4.3| 5.6| 6.9
Heating temperature range| 15t – 40IC
Operating range| -.5t – 43t
Unit dimensions L . W x H (mm)| 420×290430| 420490.430| 470490.430
Unit weight (kg)| 25| 26| 28
Sound pressure level at 10 m (dBA) r3!| <35| <35| <36
Hydraulic connection (mm)| PVC 32138mm
Heat exchanger| Cuve PVC et Serpentin Thane
Min. water flow rate (rni/h)| 2| 2| 2.5
Compressor type| Rotatif
Refrigerant| R32
Waterproof IP| IPX4
Load loss (me)| 0.8| 0.8| 0.9
Max. pool volume (m’) 4′| | |
Control panel| Emran de contras LED
Mode| Haulage 1 Rerro4issement

The technical specifications of our heat pumps are provided for information purposes only. We reserve the right to make changes without prior notice.

1. Ambient air temperature
2. Initial water temperature
3. Noise at 10 m in accordance with Directives EN ISO 3741 and EN ISO 354
4. Calculated for an in-ground private swimming pool covered with a bubble cover.

2.4 Unit dimensions

| Poole MAG3 / MAG4| Poole MAG5
---|---|---
A| 420| 470
B| 290| 290
C| 430| 430
D| 37.5| 37.5
E| 220| 220

2.5 Exploded view

Installation

The heat pump is very easy to install, only water and power need to be connected during installation.
3.1 Location
The heat pump should be located at least 2.5 meter away from the swimming pool.

Please comply with the following rules concerning the choice of heat pump location.

1. The unit’s future location must be easily accessible for convenient operation and maintenance.
2. It must be installed on the ground, laid ideally on a level concrete floor. Ensure that the floor is sufficiently stable and can support the weight of the unit.
3. Check that the unit is properly ventilated, that the air outlet is not facing the windows of neighboring buildings and that the exhaust air cannot return. In addition, provide sufficient space around the unit for servicing and maintenance operations.
4. The unit must not be installed in an area exposed to oil, flammable gases, corrosive products, sulfurous compounds or close to high frequency equipment.
5. To prevent mud splashes, do not install the unit near a road or track.
6. To avoid causing nuisance to neighbors, make sure the unit is installed so that it is positioned towards the area that is least sensitive to noise.
7. Keep the unit as much as possible out of the reach of children.

Place nothing less than 1,50 m in front of the heat pump. Leave 30 cm of empty space around the sides and rear of the heat pump.
Do not leave any obstacle above or in front of the unit!
3.2 Installation layout

The filter located upstream of the heat pump must be regularly cleared so that the water in the system is clean, thus avoiding the operational problems associated with dirt or clogging in the filter.
3.3 Hydraulic connection

Step 1
Screw the connectors to the heat pump
Step 2
Connect the water outlet pipe and the water intake pipe
3.4 Electrical connection
The heat pump electrical plug integrates a 10mA differential circuit breaker. Before connecting your heat pump, please ensure that the plug is connected to the ground.
The filter pump should function at the same time as the heat pump. Therefore, you need to connect them to the same electrical circuit.

Use

4.1 Panel de control

To lock or unlock the control panel, press 5s.
Before starting, ensure that the filtration pump is working and that water is circulating through the heat pump.
Prior to setting your required temperature, you must first select an operating mode for your remote control:

Heating Mode
Select the heating mode for the heat pump to heat the water in your pool.
Cooling Mode
Select the cooling mode for the heat pump to cool the water in your pool.
4.3 Heating Mode
Step 1 : Press to switch on your pump.
Step 2 : Press to switch from one mode to another until the heating mode is displayed.
Step 3 : Using buttons and select the required temperature.
EXAMPLE:
If the current temperature is 15°C, default setting temperature is 27° required temperature is 30°C.

Useful information about how the heating mode operates
When the incoming water temperature is less than or equal to the required temperature (setpoint temperature) -X°C, the heat pump will switch to heating mode. The compressor will stop when the temperature of the incoming water is greater than or equal to the required temperature (setpoint temperature).
Indicators for adjustment range X and Y
X : adjustable parameter from 1° to 10°C, default setting is 3°C.
4.4 Cooling mode
Step 1 : Press to switch on your pump.
Step 2 : Press to switch from one mode to another until the cooling mode is displayed.
Step 3 : Using buttons and select the required temperature.
EXAMPLE :
If the current temperature is 30°C, default setting temperature is 27° required temperature is 15°C.
4.5.1 Downloading & Installing the «Smart Life» app 
About the Smart Life app:
You’ll need to create a «Smart Life» account to control your heat pump remotely.
The «Smart Life» app lets you control your home appliances from anywhere. You can add and control multiple devices at once.

• Also compatible with Amazon Echo and Google Home (depending on the country).
• You can share your devices with other Smart Life accounts.
• Receive real-time operational alerts.
• Create scenarios with several devices, depending on the app’s weather data (geolocation required).

For more information, go to the «Help» section of the «Smart Life» app The «Smart Life» app and services are provided by Hangzhou Toya Technology.
Polestar, owner and distributor of the Poole brand, cannot be held responsible for the operation of the «Smart Life» app. Polestar has no visibility on your «Smart Life» account.
iOS :
Search for «Smart Life» in the App Store to download the app:

Android :
Search for «Smart Life» on Google Play to download the app :

4.5.2 Setting up the app
WARNING : Before you begin, make sure you have downloaded the «Smart Life» app, connected to your local WiFi network, and that your heat pump is electrically powered and running.
You’ll need to create a «Smart Life» account to control your heat pump remotely. If you already have a Smart Life account, please log in and go directly to step 3.
Step 1 : Click on «Create new account» and choose to register by «Email» or «Phone,» where a verification code will be sent to you.
Enter your email address or phone number and click «Send verification code».

Step 2 : Enter the verification code received by email or phone to validate your account.
Congratulations! You are now part of the «Smart Life» community.
Step 3 (Recommended): Add an object by clicking «…» and then «Add Object.» Enter its name («Pool» for example), then click «Done.»

Step 4 : Now add a device to your «Pool»
Click «Add» or «+» and then «Large appliances…» followed by «Water heater.»
At this point, leave your smartphone on the «Add» screen and go to the pairing step for your control box.

4.5.3 Pairing the heat pump
EZ Mode
Step 1 : Now start the pairing.
Choose your home WiFi network, enter the WiFi password and press «Confirm».
Step 2 : Activate the pairing mode on your heat pump according to the following procedure:
The procedure depends on the model of your control box:
CAUTION The «Smart Life» application only supports 2.4GHz WiFi networks.
If your WiFi network uses the 5GHz frequency, go to the interface of your home WiFi network to create a second 2.4GHz WiFi network (available for most Internet boxes, routers and WiFi access points).

Press + simultaneously for 5s, flashes quickly, the control unit is ready to be paired.
The pairing is successful, you can rename your Poole heat pump then press «Done».
Congratulations, your heat pump can now be controlled from your smartphone.

Note: The flashing stops when the box is connected to WiFi
4.5.4 Controlling Interface

1. Current pool temperature
2. Temperature setpoint
3. Current operating mode
4. Switch the heat pump on/off
5. Change the temperature
6. Change the operating mode
7. Set the operating range

Configure the operating ranges for the heat pump
Step 1 : Create a schedule, choose the time, day(s) of the week(s), and the action (turn on or off) and save.

Step 2 : To delete a time slot, press on it and hold.
Choice of operating modes
For On/Off heat pumps:
You can choose between Auto, Heating, or Cooling modes.

4.6 Auto mode (Full Inverter)
Step 1 : Press to switch on your pump.
Step 2 : Press to switch from one mode to another until the auto mode is displayed.
Step 3 : Using buttons and select the required temperature.
EXAMPLE :
If the current temperature is 30°C, default setting temperature is 27° required temperature is 15°C.
4.7 Status values and advanced settings
The system’s settings can be checked and adjusted via the remote control by following these steps
Step 1 : Keep pressing 1s until you enter the settings verification mode.
Step 2 : Press and for see the parameters.
Step 3 : Press to select the setting to be viewed.
Parameters table

Settings| Indication| Adjustment range| Comment|
---|---|---|---|---
A| Inlet water temp.| -19~99°C| | Measured
b| Coil temp.| -19~99°C| | Measured
c| Ambient temp.| -19~99°C| | Measured
d| Inlet water temp. setting value (automatic)| 8°C~40°C| 30°C| Adjustable
E| Inlet water temp. setting value (cooling)| 8°C~28°C| 12°C| Adjustable
F| Inlet water temp. setting value when
(heating)| 10°C~40°C| 27°C| Adjustable
G| Interval time of defrosting| 10~80Min| 40 Min| Adjustable
H| Exit time of defrosting| 5~30Min| 8 Min| Adjustable
L| Heat pump restart temp. difference| 1°C~10°C| 2°C| Adjustable
J| Power off protection| 0~1| 1(Yes)| Adjustable
O| Ambient temp. of antifreeze protection| 0°C~15°C| -5°C| Adjustable
P| Coil temp. of entering defrosting| -19°C~0°C| -3°C| Adjustable
U| Coil temp. of exiting defrosting| 1°C~30°C| 20°C| Adjustable

4.8 Status values and advanced settings
WARNING: This operation is used to assist servicing and future repairs.
The default settings should only be modified by an experienced professional person.
The system’s settings can be checked and adjusted via the remote control by following these steps
Step 1 : Keep pressing 3s until you enter the settings verification mode.
Step 2 : Press and for see the parameters.
Step 3 : Press to select the setting to be modified.
Step 4 : Press and to adjust the setting value.
Step 5 : Press to set the new value.
Step 6 : Press to return to the main screen.

-20
F23| Temperature compensation value| -10~10| °C| 0
F40| Coil temperature for starting defrosting| -30~15| °C| -10
F41| Coil temperature for exiting defrosting| 0~40| °C| 15
F42| Ambient temperature to allow defrosting| -30~30| °C| 10
F43| The set difference between the ambient temperature and the coil temperature for starting defrosting| 0~20| °C| 10
F44| The over heating temperature of difference between ambient temperature and coil temperature at which defrosting is started in
advance| 0~20| Min| 6
F45| Compressor operation cycle of entering the defrosting| 1~240| Min| 40
F46| Defrosting running time, 0 is to cancel the defrosting function| 0~99| Sec| 8
F51| Main valve regulating cycle| 10~120| °C| 60
F55| Target superheat when heating| -10~10| °C| 3
F56| Target superheat when cooling| -10~15| P| 0
F57| Minimum opening of main valve when cooling| 0~480| P| 100
F58| Minimum opening of  main valve when heating| 0~480| | 100
F78| Extended parameter – The serial number of the parameter| 0~9999| | 0
F79| Extended parameters – The set data| 0~9999| | 0

Reserved, do not modify : F8 F12 F17 F20 F24 F25 F26 F27 F28 F29 F30 F31 F32 F33 F34 F35 F36 F47 F48 F50 F52 F53 F54 F59 F70 F71 F72 F73 F74 F75 F76 F77 F80 F81 :

Operation

5.1 Operation
Conditions of use
For the heat pump to operate normally, the ambient air temperature must be between -5°C and 43°C.
Recommendations prior to start-up
Before activating the heat pump, please:
Check that the unit is stable.
Control the proper functioning of your electrical installation.
Check that the hydraulic connections are tight and that there is no leakage of water.
Remove any unnecessary object or tool from around the unit.
Operation

1. Connect the unit power plug.
2. Activate the circulating pump.
3. Activate the unit’s power supply protection (differential switch and circuit-breaker).
4. Activate the heat pump.
5. Select the required temperature.
6. The heat pump’s compressor will start up after a few moments.

All you have to do now is wait until the required temperature is reached.
WARNING: Under normal conditions, a suitable heat pump can heat the water in a swimming pool by 1°C to 2°C per day. It is therefore quite normal to not feel any temperature difference in the system when the heat pump is working.
A heated pool must be covered to avoid any loss of heat.
Good to know restarting after power failure
After power failure or abnormal shutdown, power on again, the system is in standby state. Reset the differential plug and turn on the heat pump.

Maintenance and servicing

6.1 Maintenance, servicing and winter storage
WARNING: Before undertaking maintenance work on the unit, ensure that you have disconnected the electrical power supply.
Cleaning
The heat pump’s casing must be cleaned with a damp cloth. The use of detergents or other household products could damage the surface of the casing and affect its properties.
The evaporator at the rear of the heat pump must be carefully cleaned with a vacuum cleaner and soft brush attachment.
Annual maintenance
The following operations must be undertaken by a qualified person at least once a year.
Carry out safety checks.
Check the integrity of the electrical wiring.
Check the earthing connections.
Monitor the state of the pressure gauge and the presence of refrigerant.
Winter storage
Your heat pump is designed to operate in rainy weather conditions and withstand frost using a specially created anti-frost technology. However it is not recommended to leave it outside for long periods of time (eg over winter). After draining down the pool for the winter, store the heat pump in a dry place.

Repairs

WARNING: Under normal conditions, a suitable heat pump can heat the water in a swimming pool by 1°C to 2°C per day. It is therefore quite normal to not feel any temperature difference in the system when the heat pump is working.
A heated pool must be covered to avoid any loss of heat.
7.1 Breakdowns and faults
In the event of a problem, the heat pump’s screen displays an error code instead of temperature indications. Please consult the table below to find the possible causes of a fault and the actions to be taken.

protection
E22| Inlet and outlet temp. difference too high protection| Shutdown protection
E23|  Low ambient temp. protection(heating)| Shutdown protection
E24| Low ambient temp. protection(cooling)| Shutdown protection
E25| Low inside coil temp. protection(cooling)| Shutdown protection
E26| DC Fan fault(No feedback speed)| Shutdown protection
E49| Inlet sensor fault| Use outlet water replace logical judgment
E50| Coil sensor fault| Cancel the corresponding logical judgment
E51| Discharge sensor fault| Shutdown protection
E52| Suction sensor fault| Cancel the corresponding logical judgment
E53| Inside coil sensor fault(cooling)| Use outlet water replace logical judgment
E54| Ambient sensor fault| Cancel the corresponding logical judgment
E57| Outlet sensor fault| Cancel the corresponding logical judgment
D17| Driver IPM over current protection| System 1 shutdown
D18| Driver 1 compressor drive fault(except IPM )| System 1 shutdown
D19| Driver 1 compressor over current protection| System 1 shutdown
D22| Driver IPM over temp. protection| System 1 shutdown
D23| Driver PFC fault| System 1 shutdown
D24| Driver 1 DC bus over voltage protection| System 1 shutdown
D25| Driver 1 DC bus under voltage protection| System 1 shutdown
D26| Driver 1AC under voltage protection| System 1 shutdown
D27| Driver 1 AC over current protection| System 1 shutdown
D33| Driver 1 IPM temp. protection| System 1 shutdown
D34| Drive 1 DC fan 1 fault| System 1 shutdown
D36| Driver 1 transformer output 15V under voltage protection| System 1 shutdown

Recycling

8.1 Recycling the heat pump
Your heat pump has reached the end of its life and you wish to dispose of it or to replace it. Do not throw it in the rubbish bin.
A heat pump must be disposed of separately with a view to its reuse, recycling or upgrading. It contains substances that are potentially hazardous to the environment but which will be eliminated or neutralized by recycling.
YOU HAVE THREE SOLUTIONS:

Warranty

9.1 General warranty conditions
The Polestar Company guarantees the original owner against defective materials and faults in the manufacture of the Poole Pico heat pump for a period of two (2) years.
The warranty becomes effective on the date of the first invoice.
The warranty does not apply in the following cases:

• Malfunction or damage arising from an installation, usage or repair that is not in compliance with the safety instructions.
• Malfunction or damage arising from a chemical agent that is unsuitable for the pool.
• Malfunction or damage arising from conditions that are unsuitable for the equipment’s purposes of use.
• Damage arising from negligence, accident or force majeure.
• Malfunction or damage arising from the use of unauthorized accessories.

Repairs undertaken during the warranty period must be approved prior to being carried out by an authorized technician. The warranty shall be null and void if the repair to the equipment is carried out by a person who is not authorized by the Polestar company.
The guaranteed parts shall be replaced or repaired at Pool star’s discretion. Defective parts must be returned to our workshops to be covered during the warranty period. The warranty does not cover labor costs or unauthorized replacements. The return of the defective part is not covered by the warranty.

Dear Sir/Madam,
A question ? A problem ? Or simply register your
guarantee, find us on our website:
http://support.poolex.fr/
We thank you for your trust in our products.
Enjoy your swimming!
Your details may be treated in accordance with the Data Protection Act of
6 January 1978 and will not be divulged to any third party.
ASSISTANCE TECHNIQUE
www.poolex.fr 10-2021

References

• Poolstar - Assistance
• Poolex - Expert in pool equipment and heat pumps
• Poolex - Expert in pool equipment and heat pumps
• Poolex - Expert in pool equipment and heat pumps

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