FIREGEAR LOF-3010PS246AWS-N-P Pro Series Fire Pit Burners Installation Guide

June 13, 2024
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FIREGEAR LOF-3010PS246AWS-N-P Pro Series Fire Pit Burners

FIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-Fire-Pit-Burners-
PRODUCT

Product Information

The Pro Series Fire Pit Burners with All Weather Electronic Ignition System (AWS) are designed for outdoor use only. They come in different models with varying sizes and burner configurations:

  • LOF-3010PS246AWS-N/P: 30×10 Linear Flat Pan & 24×6 Pro H-Burner
  • LOF-3610PS306AWS-N/P: 36×10 Linear Flat Pan & 30×6 Pro H-Burner
  • LOF-4810PS406AWS-N/P: 48×10 Linear Flat Pan & 48×6 Pro H-Burner
  • LOF-6010PS506AWS-N/P: 60×10 Linear Flat Pan & 60×6 Pro H-Burner
  • LOF-7210PS606AWS-N/P: 72×10 Linear Flat Pan & 72×6 Pro H-Burner
  • LOF-9610PS806AWS-N/P: 96×10 Linear Flat Pan & 80×6 Pro H-Burner

The burners are equipped with an All Weather Electronic Ignition System (AWS) for reliable ignition in any weather conditions.

It is important to note the following safety warnings:

  • Carbon monoxide can be produced by the appliance and using it in an enclosed area can be fatal. Never use this appliance in an enclosed space such as a camper, tent, car, or home.
  • If you smell gas, shut off the gas to the appliance, extinguish any open flame, and if the odour continues, keep away from the appliance and immediately call your gas supplier or fire department.
  • Do not store or use gasoline or other flammable vapours and liquids in the vicinity of this or other appliances.
  • Improper installation, adjustment, alteration, service, or maintenance can cause injury or property damage. Read the installation, operating, and maintenance instructions thoroughly before installing or servicing this equipment.
  • Failure to provide proper ventilation will void the warranty. The system requires a minimum of 18 square inches of cross ventilation per side.

The product operates with either Liquid Propane (LP) or Natural Gas (NG) as fuel sources. The combustion of these fuels can expose you to chemicals including Benzene and Carbon Monoxide, which are known to the State of California to cause cancer, birth defects, and other reproductive harm. For more information, visit www.p65Warnings.ca.gov.

Product Usage Instructions

  1. Ensure proper ventilation by providing at least 18 square inches of cross ventilation per side.
  2. Install the Pro Series Fire Pit Burner in a non-combustible structure suitable for outdoor use.
  3. Do not use the appliance in enclosed spaces such as campers, tents, cars, or homes.
  4. In case of a gas smell, shut off the gas to the appliance, extinguish any open flame, and contact your gas supplier or fire department.
  5. Avoid storing or using gasoline or other flammable vapours and liquids near the appliance.
  6. Read and follow the installation, operating, and maintenance instructions thoroughly before installing or servicing the equipment.
  7. Follow the provided wiring diagrams for proper installation.
  8. Install the recommended media for the fire pit.
  9. Follow the lighting instructions to ignite the burner safely.
  10. Refer to the replacement parts list and valve reference for any necessary replacements.
  11. If experiencing issues, refer to the troubleshooting section for guidance.
  12. Optional accessories are available for customization.
  13. Refer to the warranty information for details on product coverage.

MODEL:
SERIAL #:

  • LOF-3010PS246AWS-N/P: 30×10 Linear Flat Pan & 24×6 Pro H-Burner
  • LOF-3610PS306AWS-N/P: 36×10 Linear Flat Pan & 30×6 Pro H-Burner
  • LOF-4810PS406AWS-N/P: 48×10 Linear Flat Pan & 48×6 Pro H-Burner
  • LOF-6010PS506AWS-N/P: 60×10 Linear Flat Pan & 60×6 Pro H-Burner
  • LOF-7210PS606AWS-N/P: 72×10 Linear Flat Pan & 72×6 Pro H-Burner
  • LOF-9610PS806AWS-N/P: 96×10 Linear Flat Pan & 80×6 Pro H-Burner

Pro Series Fire Pit Burners with All Weather Electronic Ignition System (AWS)

Installation and Operating Instructions

IF YOU CAN NOT READ OR UNDERSTAND THESE INSTALLATION INSTRUCTIONS DO NOT ATTEMPT TO INSTALL OR OPERATE THIS APPLIANCE

INSTALLATION PRECAUTION:
This system requires a minimum of 18 square inches (per side) of cross ventilation. Failure to provide proper ventilation will void the warranty.

Warning: For Outdoor Use Only

We recommend that our gas hearth products be installed and serviced by professionals who are certified in the U.S. by the National Fireplace Institute® (NFI) as NFI Gas Specialists.

DANGER: CARBON MONOXIDE HAZARD

  • This appliance can produce carbon monoxide which has no odor.
  • Using it in an enclosed area can kill you.
  • Never use this appliance in an enclosed space such as a camper, tent, car or home

DANGER: If you smell gas:

  1. Shut off the gas to the appliance
  2. Extinguish any open flame.
  3. If the odour continues, keep away from the appliance and immediately call your gas supplier or fire department.

WARNING

  • Do not leave unattended during use. Do not use it for cooking.
  • Follow all gas leak procedures in this manual before operation.

WARNING

  • Do not store or use gasoline or other flammable vapours and liquids in the vicinity of this or other appliances.
  • Any LP cylinder not connected for use shall not be stored in the vicinity of this or other appliances.

WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Read the installation, operating and maintenance instructions thoroughly before installing or servicing this equipment.

WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury or death.

FOR YOUR SAFETY
Do not store or use gasoline or other flammable vapours and liquids in the vicinity of this or other appliances.

CALIFORNIA PROPOSITION 65

WARNING: This product is designed to operate with one of the following fuel sources: Liquid Propane or Natural Gas. The fuel used to operate this product, and the products of combustion of such fuel, can expose you to chemicals including Benzene which is known to the State of California to cause cancer, birth defects and other reproductive harm and Carbon Monoxide which is known to the State of California to cause birth defects or other reproductive harm.

(For more information go to: www.p65Warnings.ca.gov.)

Congratulations!
You have just purchased a Firegear Outdoors “Pro Series” H-Burner. These are Brass Burners that come in six sizes, 24”, 30”, 40” 50” 60” and 80” models. Each model is 6¾” wide and incorporates individual injectors that eliminate the need for a main burner orifice. The 24” model incorporates 20 injectors whereas the 80” model has 64 injectors. All models vary with the quantity of injectors. Injectors provide a unique flame pattern that differs from a typical steel burner.

CAUTION: All media (i.e. lava rock, lava stones, lava boulders and fire glass) has the potential of thermal spalling. This is a process that may occur when media is wet and moisture gets trapped inside the material due to rapid temperature differences. When this happens the media has the potential to crack or “pop” outside the fire feature.

WE HIGHLY RECOMMEND COVERING ALL FIRE FEATURES WHEN NOT IN USE

The use of a cover can lessen the impact of thermal spalling; however, heavy rains, high humidity and the presence of moisture may still cause the media to pop.

ALWAYS USE CAUTION WHEN USING THE FIRE FEATURE
Extra caution should be taken when lighting a fire feature when heavy rains, high humidity and moisture are present. Light the fire feature; leave the area allowing any moisture in the media to dissipate. We strongly recommend that during this drying-out time, you monitor the fire feature from a distance. This drying-out period should be no less than 30 minutes. Continue monitoring the flame from a distance to ensure that all popping has ceased before fully enjoying the fire.

SPECIFICATIONS

MODELS

N = Natural P = Propane

| FLAT PAN DIMENSIONS A| BURNER DIMENSIONS| GROUND LEVEL| SIDE WALL| COMBUSTIBLE

CEILING

| COMBUSTIBLE

FLOOR

---|---|---|---|---|---|---
LOF-3010PS246AWS-N LOF-3010PS246AWS-P| 30” x 10”

(762 x 254mm)

| 24” x 6¾”

(.944 x .236mm)

| 16”

(406mm)

| 36”

(914mm)

| 96”

(2438mm)

| 18”

(457mm)

LOF-3610PS306AWS-N LOF-3610PS306AWS-P| 36” x 10”

(914 x 254mm)

| 30” x 6¾”

(1.18 x .236mm)

| 16”

(406mm)

| 36”

(914mm)

| 96”

(2438mm)

| 18”

(457mm)

LOF-4810PS406AWS-N LOF-4810PS406AWS-P| 48” x 10”

(1219 X 254mm)

| 40” x 6¾”

(1.57 x .236mm)

| 16”

(406mm)

| 36”

(914mm)

| 96”

(2438mm)

| 18”

(457mm)

LOF-6016PS506AWS-N LOF-6016PS506AWS-P| 60” x 10”

(1524 x 254mm)

| 50” x 6¾”

(1.96 x .236mm)

| 16”

(406mm)

| 36”

(914mm)

| 120”

(3048mm)

| 18”

(457mm)

LOF-7210PS606AWS-N LOF-7210PS606AWS-P| 72” x 10”

(1828 x 254mm)

| 60” x 6¾”

(2.36 x .236mm)

| 16”

(406mm)

| 36”

(914mm)

| 120”

(3048mm)

| 18”

(457mm)

LOF-9616PS806AWS-N LOF-9616PS806AWS-P| 96” x 10”

(2438 x 254mm)

| 80” x 6¾”

(3.14 x .236mm)

| 16”

(406mm)

| 36”

(203mm)

| 120”

(3048mm)

| 18”

(457mm)

FIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-Fire-Pit-Burners-FIG-
\(1\)

Models:

N = Natural P = Propane

| #

Jets

| Injector Size| BTU

Ratings

---|---|---|---
LOF-3010PS246AWS-N LOF-3010PS246AWS-P| 20| 68 (0.031)

72 (0.025)

| 80K (23.44kW)

110K (32.23kW)

LOF-3610PS306AWS-N LOF-3610PS306AWS-P| 24| 68 (0.031)

72 (0.025)

| 95K (27.84kW)

115K (33.70kW)

LOF-4810PS406AWS-N

LOF-4810PS406AWS-P

| 32| 68 (0.031)

72 (0.025)

| 120K (36.16kW)

150K (43.96kW)

LOF-6010PS506AWS-N

LOF-6010PS506AWS-P

| 40| 68 (0.031)

72 (0.025)

| 160K (46.89kW)

175K (51.28kW)

LOF-7210PS606AWS-N

LOF-7210PS606AWS-P

| 48| 68 (0.031)

72 (0.025)

| 180K (52.75kW)

200K (58.61kW)

LOF-9610PS806AWS-N

LOF-9610PS806AWS-P

| 64| 68 (0.031)

72 (0.025)

| 250K (73.27kW)

240K (70.33kW)

Table 2: H-burner specifications.

Disclaimer: BTU listings are based on 7.0” WC for Natural Gas and 11.0” WC for Liquid Propane (LP) at the burner orifice. Flex line size and proper gas pipe sizing will also affect BTUs. As a result, your BTUs may vary slightly from Table 2 specifications.

FIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-Fire-Pit-Burners-FIG-
\(2\)

PREPARING A NON-COMBUSTIBLE STRUCTURE

DESCRIPTION
This is a field serviceable (30VDC) commercial-grade outdoor electronic system with a maximum gas capacity of 290,000 Btu. The system features a built-in safety shut-off in case of flame loss and auto-relight. It is shipped as a Natural Gas (NG) model only. This system must be installed with a burner pan and burned into a non-combustible enclosure. The “All Weather System” (AWS) requires a 120VAC Ground Fault Interrupter (GFI) to be installed in a weatherproof box. A power supply must be selected for each installation.
In the absence of local codes use the latest edition of the National Fuel Gas Code NFPA54 and National Electrical Code (NEC), or NFPA 70. The weatherproof box (supplied) should be mounted securely within 2 feet or less of the GFI box. The GFI box will provide the 120VAC for the power supply.

READ THIS MANUAL COMPLETELY BEFORE BEGINNING INSTALLATION. UNDERSTAND HOW THEY OPERATE AND INSTALL. VENTILATION FOR NON-COMBUSTIBLE

ENCLOSURE
Fire features are subjected to many outdoor elements such as rain, snow, wind, heat or cold. A minimum of 18 square inches (opposite sides) of cross ventilation is required to keep the components in good working order. Use Fig. 3 as a guide to assist in incorporating proper ventilation.

Examples of Cross Ventilation

  • 3 – 2”x3” Slots Per Side or
  • 2- 1” x 9” Slots Per Side

LEVEL FLAT SURFACE
Install fire feature on any level, outdoor non-combustible, flat stable surface or a combustible floor according to the clearances specified in this manual for a Firegear burner. NOTE: Depending on venting locations, do not place the fire pit directly on grass, dirt, or rocks that could prevent proper ventilation. Ensure proper water drainage is also incorporated into the fire feature enclosure.

HARD PIPING TO FIRE FEATURE WITHOUT GAS PROXIMITY

NOTE : Refer to the NFPA54 (National Fuel Gas Code) for proper pipe sizing. See the gas line sizing chart on page 6 as a reference.

  1. Turn OFF the gas supply system. NOTE: All gas connections (except for brass to brass) require the following. Clean pipe threads using either a wire brush or steel wool. Apply pipe sealant to the fittings before making any connection.
  2. Ensure all gas connections are snug, but do not over-tighten! BE CAREFUL!
  3. Install the necessary pipe for the distance required and a manual shut-off valve at the exterior house wall. Check with local codes for proper procedures. If the pipe is to pass through a foundation or house wall, make sure to seal the area around the pipe with weather sealant. Consult a plumber for proper installation to ensure you are providing adequate gas supply for your application.
  4. The primary gas shut-off (not supplied) will require a ½” male flared fitting to enable connection of the stainless steel flex gas line (not supplied) with the fire feature.
  5. Do not place an LP tank inside any fire pit enclosure. Locate all Liquid Propane (LP) tanks outside the enclosure.
  6. To prevent performance problems with LP gas fire pits, do not use an LP tank with less than 100 lbs. capacity.

IMPORTANT: Installation of Natural or LP gas should be done by a qualified installer, service agency or gas supplier. This appliance must be isolated from the gas supply piping system by closing its manual shutoff valve during any pressure testing of the gas supply piping system at test pressures equal to or less than ½” psi (3.5kPa)

GAS PIPE SIZING CHART

NATURAL GAS: PIPE SIZING CHART

Length of Pipe in Feet| 1/2”| 3/4”| 1”| 1 – 1/4”| 1 – 1/2”| 2”| 2 – 2 1/2”| 3”| 4”
---|---|---|---|---|---|---|---|---|---

10

|

108

|

230

|

387

|

793

|

1237

|

2259

|

3640

|

6434

|

20| 75| 160| 280| 569| 877| 1610| 2613| 5236| 9521
30| 61| 129| 224| 471| 719| 1335| 2165| 4107| 7859
40| 52| 110| 196| 401| 635| 1143| 1867| 3258| 6795
50| 46| 98| 177| 364| 560| 1041| 1680| 2936| 6142
60| 42| 89| 159| 336| 513| 957| 1559| 2684| 5647
70| 38| 82| 149| 317| 476| 896| 1447| 2492| 5250
80| 36| 76| 140| 239| 443| 840| 1353| 2315| 4900
90| 33| 71| 133| 275| 420| 793| 1288| 2203| 4667
100| 32| 68| 126| 266| 411| 775| 1246| 2128| 4518
125| 28| 60| 117| 243| 369| 700| 1143| 1904| 4065
150| 25| 54| 105| 215| 327| 625| 1008| 1689| 3645
175| 23| 50| 93| 196| 303| 583| 993| 1554| 3370
200| 22| 47| 84| 182| 280| 541| 877| 1437| 3160
300| 17| 37| 70| 145| 224| 439| 686| 1139| 2539

  • Natural Gas (NG) flow is given in thousands of BTU/hr. = 1 cubic foot of NG gas – 1000 BTU
  • The nominal pressure at the burner for Natural Gas is 3.5” of the water column. (Typical machine supply 5”-7”)
  • Pipe length must include additional length for all fittings. Add approximately 5 feet of pipe per fitting.
  • Natural Gas Example: A machine with a burner that requires 440,000 BTU would need a 1 -1/4” pipe for a 20” long run.

LIQUID PROPANE PIPE SIZING CHART

NATURAL GAS: PIPE SIZING CHART

Length of Pipe in Feet| 1/2”| 3/4”| 1”| 1 – 1/4”| 1 – 1/2”| 2”| 2 – 2 1/2”| 3”| 4”
---|---|---|---|---|---|---|---|---|---

10

|

275

|

567

|

1071

|

2205

|

3307

|

6221

|

10140

|

17990

|

35710

20| 189| 393| 732| 1496| 2299| 4331| 7046| 12510| 25520
30| 152| 315| 590| 1212| 1858| 3465| 5695| 10110| 20620
40| 129| 267| 504| 1039| 1559| 2992| 4778| 8481| 17300
50| 114| 237| 448| 913| 1417| 2646| 4343| 7708| 15730
60| 103| 217| 409| 834| 1275| 2394| 3908| 6936| 14150
70| 89| 185| 346| 724| 1086| 2047| 3329| 5908| 12050
80| 78| 162| 307| 630| 976| 1811| 2991| 5309| 10830
90| 69| 146| 275| 567| 866| 1606| 2654| 4711| 9613
100| 63| 132| 252| 511| 787| 1496| 2412| 4281| 8736
125| 54| 112| 209| 439| 665| 1282| 2083| 3618| 7382
150| 48| 100| 185| 390| 590| 1138| 1808| 3210| 6549
175| 43| 90| 168| 353| 534| 1030| 1637| 2905| 5927
200| 40| 83| 155| 325| 491| 947| 1505| 2671| 5450
300| 37| 77| 144| 303| 458| 887| 1404| 2492| 5084

  • Liquid Propane (LP) Gas flow is given in thousands of BTU/hr. = 1 cubic foot of LP gas – 2500 BTU.
  • This chart refers to low-pressure LP, after regulation, the Standard nominal pressure at the burner for Liquid Propane Gas is 11” of the water column.
  • Pipe length must include additional length for all fittings. Add approximately 5 feet of pipe per fitting.
  • LP Example: A machine with a burner that requires 440,000 BTU would need a 1” pipe for a 20’ long run.

NOTE : The sizing charts above list the specific pipe sizes required for the amount of BTUs for new gas line installations. If you are using an existing gas line you must take into consideration the existing gas line capacities to ensure you will have proper pressure. This chart is for reference only, we recommend you consult with a Licensed Plumber/Gas Fitter or NFPA54 (National Fuel Gas Code – current edition) for more details.

Table 4 Gas Pipe Sizing Chart

REMOVING FIRE PIT ASSEMBLY FROM CARTON

AWS Burner Pan AssemblyFIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-Fire-Pit-
Burners-FIG- \(4\)

These fire pits include a valve and control system that is certified by Lab Test for USA and Canada to meet ANSI Z21:97-2014, CSA C22.2 No 3-M1998 (R2014) This fire pit comes assembled and only requires gas connections after it is installed into the enclosure. Open the carton and remove the contents. Inspect for any damage or missing parts. The hardware bag includes the key valve part shown below in Fig. 5.

Fig. 5 Hardware bag contents.

Note : Check for any gas leaks after the gas is connected and turned ON.

CAUTION : Use dielectric grease on all wire nut connections and ¼” connectors to prevent moisture issues from the outdoor environment.

PRE-INSTALLATON CHECKLIST FOR SINGLE INSTALL

GAS INFORMATION

Gas Volume
Ensure the correct size pipe is used for the total gas load. If installing more than one fire feature, ensure the correct size pipe is based upon the distance of the furthest fire feature away and the total gas load for all gas appliances on that gas line (i.e. fire feature, BBQ, torches, etc.).

Gas Pressure & Type of Gas
What is the gas pressure being supplied to the fire features? Is the fire feature(s) configured for the proper gas type? The AWS gas valve is shipped gas type specific.

Manual Shut-off/Key Valve
The manual key valve (supplied) should be installed within 6 feet of the fire feature. Verify proper distance with local and national codes.

Purging a New Gas Line
Has the gas line been purged of both air and possible debris? Any gas lines buried underground must be pressure tested up to 60PSI to ensure no leaks. After the inspection is complete, most plumbers will release pressure in the line at one location by opening the manual ball or key valve. It is recommended to release pressure by opening a ball/key valve associated with all the fire features. Example: There are four fire features on a job, open the first key valve for a few seconds, then close it. Then move on to the next key valve and do the same thing until you have purged the debris out of all four gas lines.

Injectors/Jets
Fire features using a Firegear Pro Series brass burner incorporate individual injectors/jets on each burner leg. All injectors are protected by an injector cover that is provided with each burner. The injector hole size is measured by using a numbered drill bit. An injector/jet limits the amount of gas flow to the burner to ensure the flame is at a safe and reasonable height to not pose a risk to people or property. Note: The Firegear Pro Series brass burners DO NOT USE a primary main burner orifice like a standard stainless steel burner. A steel nipple is installed in place of the primary burner orifice.FIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-Fire-Pit-Burners-FIG-
\(6\)

ELECTRICAL INFORMATION

Wire Gauge
Is the wire gauge correct?
Wiring must be 12AWG or greater (solid or stranded) for all installations. Note: It is recommended to fill the wire nuts with either dielectric grease or silicone before installing the wire nut. This will ensure a waterproof connection.

Why GFI circuit?
A GFI is a type of circuit breaker which shuts off electric power when it senses an imbalance between the outgoing and incoming current. It protects the house wires and receptacles from overheating and possible fire.

Power Supply
Firegear Outdoors offers one power supply for use with the FPB fire features. The power supply requires 120VAC power to operate and converts it to 30VDC to operate the gas valve. DO NOT CONNECT 120VAC DIRECTLY TO THE GAS VALVE WIRES – DAMAGE WILL OCCUR. The GOE-30VDC is used for one fire feature only – installed 10 feet or greater from a pool or spa. This power supply has a 3-foot power cord to plug into a 120VAC outlet and a 3-foot lead to connect to the gas valve on the 30VDC side. Note: The FG-PS-30V320 power supply is optional and required for pool/spa installations within 5 feet of the fire feature.

MEDIA INFORMATION
Acceptable media placed over the top of the burner:

  • Lava Rock

    • 1”- 2” size
    • FG-LAVA-10 (10 LB)
    • FG-LAVA-40 (1-Cubic Foot)
  • GL Glass

    • ½” – ¾” size
    • Various colours are available
    • See the Product catalogue for details
  • GRL Reflective Glass

    • ½” – ¾” size Various colors are available
    • See the Product catalogue for details

DRAINAGE INFORMATION
For any fire feature ABOVE ground level requires a drain line or a way for water to exit the fire feature.

NOTE : THIS AWS SYSTEM IS NOT APPROVED TO BE INSTALLED BELOW GROUND LEVEL.

PREPARING A NON-COMBUSTIBLE STRUCTURE FOR SINGLE INSTALL

POWER SUPPLY LOCATION

The GOE-30VDC power supply is to be installed inside the enclosure due to the wire length limitations. The power cord is 3 feet long the 30VDC leads to the valve are 3 feet long. See Fig. 5.FIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-
Fire-Pit-Burners-FIG- \(7\)

Fig. 7: Example of a single fire feature installed with a power supply and switch contained within the enclosure, when applicable. Note: Must be 10 feet or more from a pool/spa for this installation. See additional illustration on page 10, Fig. 8.

INSTALLING BURNER PAN INTO ENCLOSURE

FIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-Fire-Pit-Burners-FIG-
\(8\)

Pool Certified Applications
(Fire Feature within 5-feet of pool or spa)

Fig. 9: Shows any fire feature installed within 5 feet of a pool or spa requires an FG-PS-30V320 power supply (purchased separately). DO NOT USE THE GOE-30VDC. FG-PS-30V320 power supply can be installed up to a maximum of 500 feet away from the fire pit.

MEDIA INSTALLATION

INSTALLATION OF MEDIA INTO BURNER PAN
Install lava rock into the burner pan. Ensure the lava rock is a minimum of 1-inch diameter for proper operation.

Note : Do not pour Lava Rock directly from the bag. It should be placed naturally and NOT packed in tight. Loose fitting is important to ensure robust flames. Placing the lava rock in the pan by hand ensures no excessive dust from the bag lays in the bottom of the pan and potentially plugs the burner port holes or the pan weep holes. DO NOT BLOCK INJECTORS WITH MEDIA.

IF USING FIREGEAR OUTDOORS GL GLASS OR GLR REFLECTIVE GLASS, ENSURE THE MEDIA DOES NOT BLOCK THE INJECTOR HOLES.

IMPORTANT : DO NOT PLACE ROCK OVER TOP OR UNDER THE PILOT SCREEN COVER. The screen must be free of any debris to ensure proper lighting of the burner and good flame sense (See Fig. 10). Cover the burner completely with media but do not make the depth greater than 1 inch over-top of the burner. Do not block injectors with media. Do NOT cover the top of the mesh pilot hood with any rock or glass. It must be free an any debris to operate properly.

Acceptable media to be placed over the top of the burner:

  • Lava Rock

    • Min.1”- 2” size
    • FG-LAVA-10 (10 LB)
    • FG-LAVA-40 (1 CUBIC FOOT)
  • GL Glass

    • Min. ½” – ¾” size
    • Various colours are available
    • See the Product catalogue for details Sold in 10LB jugs or 6 jugs to a case
  • GRL Reflective Glass

    • Min. ½” – ¾” size
    • Various colours are available
    • See the Product catalogue for details Sold in 10LB jugs or 6 jugs to a case

OPERATION & LIGHTING

CAUTION : Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition. Young children should be carefully supervised when they are in the area of the appliance.

WARNING : Do not use this appliance if any part has been underwater. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control, which has been under water.

SAFETY WARNINGS

  1. Never leave the fire pit unattended during operation.
  2. Clothing or other flammable materials should not be placed on or near the appliance.
  3. Any guard or other protective device removed for servicing the appliance must be replaced before operating the appliance.
  4. Installation and repair should be done by a qualified service person. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required as necessary. The control compartment, burners and circulating air passageways of the appliance must be kept clean.
  5. Inspect the fuel supply connection before each use of the appliance.
  6. The temporary storage of this appliance indoors is permissible only if it has been disconnected from its fuel supply (Natural or LP gas line).

WARNING

  1. This appliance is hot when operated and can cause severe burns if contacted.
  2. Do not burn any solid fuels in this appliance.

READ ALL LIGHTING INSTRUCTIONS BEFORE ATTEMPTING TO LIGHT FIRE PIT

CAUTION : ENSURE YOU HAVE LEAK-TESTED THE FIRE PIT BEFORE OPERATING.

WARNING : Do not stand over the fire pit during ignition or operation due to high surface temperatures.

LIGHTING INSTRUCTIONS

TURNING ON THE FIRE PIT/FEATURE
Before turning the fire pit ON, visually inspect the fire pit to ensure debris such as leaves or other combustible materials have not been collected on top of the fire pit, which could burn and emit embers once the fire pit is turned ON. At the same time, ensure anyone standing close to the fire pit is aware you are turning it ON and steps away, at a safe distance before lighting. The ignition sequence is as follows:

  1. Turn the manual key valve to the ON position.
  2. Turn the fire pit ON by pressing the ON button of the switch. The hot surface igniter will heat up and begin to “glow” in approximately 10 seconds.
  3. Once the hot surface igniter heats up, the pilot gas valve opens, a “click” is heard, and gas is released to the burner, lighting the fire pit.

The entire ignition sequence ignites within 20 seconds or less. If not, press the OFF button of the switch and wait 5 minutes before trying again.

TURNING OFF THE FIRE PIT/FEATURE

  1. Turn the fire feature OFF by pressing the OFF button of the switch or timer if applicable.
  2. If you are no longer burning the fire pit until another time, we recommend turning the key valve to the OFF position.

AWS REPLACEMENT PARTSFIREGEAR-LOF-3010PS246AWS-N-P-Pro-Series-Fire-Pit-
Burners-FIG- \(11\)

AWS REPLACEMENT PARTS LIST

1 Ignition Control Box (Valve box only) 1 FG-ICB
2 Pilot Burner Assembly (Complete pilot assembly and wires) 1 FG-PBA
3 30VDC Power Supply for single fire feature (10-feet from pools) 1 GOE-

30VDC
5| Primary Pilot Burner Gas Line (24-inch)| 1| FG-PPBG
6| Secondary Pilot Burner Gas line (24-inch)| 1| FG-SPBG
7| Pilot Burner Cage (hood)| 1| FG-PBC
8| Thermopile – for primary pilot assembly| 1| FG-TP
9| Hot Surface Ignition – for pilot burner assembly (item #2)| 1| FG-HSI
10| Heat Shield| 1| FG-HEATSHIELD
11| Rocker Switch (installs into 78130) (not shown)| 1| WP-SWITCH
12| AWS Face Plate Assembly (not shown)| 1| 78130
13| ½” Flare x to ½” MIP (not shown)| 1| U1-8D-S
14| ⅜” MIP x 2” Stainless Steel Nipple (not shown)| 1| 10858
15| 24” x 6” H-Burner Natural Gas| 1| 10630
15| 30” x 6” H-Burner Natural Gas| 1| 10631
15| 40” x 6” H-Burner Natural Gas| 1| 10632
15| 50” x 6” H-Burner Natural Gas| 1| 10633
15| 60” x 6” H Burner Natural Gas| 1| 10634
15| 80” x 6” H Burner Natural Gas| 1| 10635
15A| 24” x 6” H-Burner Propane Gas| 1| 10803
15A| 30” x 6” H-Burner Propane Gas| 1| 10804
15A| 40” x 6” H-Burner Propane Gas| 1| 10805
15A| 50” x 6” H-Burner Propane Gas| 1| 10806
15A| 60” x 6” H Burner Propane Gas| 1| 10807
15A| 80” x 6” H-Burner Propane Gas| 1| 10808
16| 30” x 10” LH-Burner Pan Only (used with 24” x 6” burner)| 1| 78041
16| 36”x 10” LH-Burner Pan Only (used with 33” x 6” burner)| 1| 78042
16| 48” x 10” LH-Burner Pan Only (used with 45” x 6” burner)| 1| 78043
16| 60” x 10” LH-Burner Pan Only (used with 57” x 6” burners)| 1| 78044
16| 72” x 10” LH-Burner Pan Only (used with 69” x 6” burner)| 1| 78045
16| 96”x 10” LH-Burner Pan Only (used with 93” x 6” burner)| 1| 78062

Valve Box Reference

  • 2-pin Igniter Connector
  • 2-pin Thermopile Connector

Flared Pilot Connection Compression Pilot Connection

TROUBLESHOOTING

The system is designed to relight itself if blown out. It will try (3) times to relight before it goes into a “hard” lockout. Then it must be turned OFF and back ON to reset it.

START-UP ISSUES

  1. Turned the Fire Feature ON… but nothing happened.
  • No Power: Check for power at the fire feature(s). Confirm proper power is being supplied to the system. 30VDC from the power supply to the valve and 120VAC where the power supply is plugged into.
  • Defective Controller: If for some reason someone connected 120VAC power directly to the gas valve, the controller inside the valve box will be damaged. If this happens, a burned electrical smell might be present.

Glow Plug does not glow.

  • Connector Not Plugged In Correctly: Check the 2-pin connector from the pilot to the gas valve, Ensure it is plugged into place with the locking latch.
  • Pins Not Secure: Check the pins inside the 2-pin connector, and ensure they are not loose. If loose push them back in until tight and try the system again.
  • Possible Defective Igniter: Unplug the igniter and check resistance across the two pins inside the plastic housing coming from the pilot assembly. Use a multimeter to check resistance. Resistance should be 2.0 – 4.5 ohms. If no resistance or resistance greater than 8 ohms indicates a defective igniter.

Glow Plug Glows, But Does Not Ignite the Gas

  • Insufficient Power: If the glow plug is not getting enough power, it will not ignite the gas.
  • Thin Wire: The recommended minimum wire gauge is 12AWG. If the wire is less than 12-gauge there may not be enough power to get the igniter hot enough.
  • No Gas :  Was the gas line purged of air? If the gas line was not bled it may take a while before the gas gets to the fire feature.
  • Manual Shut-Off Valve: Is the manual shut-off or key valve open?
  • Debris: Debris can get trapped inside the screen of the gas valve. Excessive amounts of pipe dope or Teflon tape can restrict gas flow.
  • Debris in Pilot Burner: New gas lines, until bled, have air and will have some debris. Ensure the gas is turned OFF and the electrical is unplugged. Remove the two brass fittings from the gas valve, then use “canned air” to blow through the pilot outlets.
  • Wrong Pilot Orifice: If the wrong pilot orifice is installed into the primary pilot it will not light.
  • Oxygen Starvation: To ignite gas we need oxygen, fuel and a heat source. If the pilot assembly is buried underneath the glass media or lava rock it will not allow the pilot to light.
  • Weak Igniter : In some cases, the manufacturer’s glow plug will have a slight difference in assembly which can cause some igniters to burn hotter than others. These are tested before they are sent to customers but sometimes a weak one can get out. If this occurs, the symptom will always be the same inconsistent or no ignition at all. In this case, replace the pilot burner.

Pilot Lights, But No Flame to the Main Burner

  • Valve Box Installed Backwards: Check the label on the gas valve box and ensure the burner is connected to the OUTLET side of the gas valve box.
  • Thermopile Pins Not Secure: Check the pins in the pilot burner connector, remove them from the gas valve and check for loose pins. If loose, push inward until tight and try again. If this happens, the glow plug will stay ON for up to 30 seconds before turning OFF. It normally shuts off in about 5 seconds.
  • Defective Thermopile: Thermopile’s rarely go bad however if a product is used consistently for extended periods a thermopile can get too hot (like a blow torch) and eventually cause it to swell. Simply loosen the thermopile from the pilot assembly and slide it out. If it will not slide out because is it too tight, then it will need to be replaced.
  • Debris: Debris can get trapped inside the screen of the gas valve. Over time rust and other debris can restrict the gas flow on the Outlet screen of the valve that can partially or sometimes even stop the flow. Inspect the screen, remove it clean it then replace it.
  • Defective Controller or Main Gas Valve: If you have inspected the thermopile connections and no debris is on the controller or gas valve; or checked the power, then the gas valve or controller may be defective and will need to be replaced.

Fire Feature Lights
Turns OFF Within A Few Seconds… and Restarts Again (Keeps repeating this sequence)

  • Gas Volume Insufficient: When initially turning ON the fire feature pilot is lit and there is enough gas for the pilot to light, however once the main gas valve is turned ON, the flow of gas to the pilot drops not providing enough gas to keep the thermopile hot enough, therefore the pilot will drop out and relight. This is usually caused by insufficient Gas Volume and can be caused by installing a gas pipe too small to deliver the proper amount of gas or by installing a Manual Gas Shutoff (Ball valve or Key Valve) with a capacity that is too small to allow enough gas to pass through to the feature.
  • Main Burner Orifice Not Installed: Ensure the correct orifice is being used. If using LP gas it should have vent holes, Natural gas does not. The orifice/air mixer restricts the amount of gas flowing to the Main Burner. This restriction ensures that not ALL the gas will flow to the Main Burner, so there is still enough gas left for the Pilot Burner.
  • Oxygen Starvation: to ignite gas, you need oxygen, fuel and a heat source. If the pilot assembly is buried underneath the glass media or lava rock it will not allow the pilot to light.
  • Defective Thermopile: See Symptom 4 above for Defective Thermopile.
  • Defective Controller: If your plumbing is supplying enough gas, the Main Burner orifice is installed, the Pilot Burner is getting plenty of air and the Thermopile is not defective the only thing left is a Defective Controller inside the valve box. If you have a Defective Controller the only way to fix it is to replace it.

Fire Feature Cycles (Turns On and Off) Every Few Minutes

  • Gas Volume Insufficient: See symptom 5 page 16 for “Gas Volume Insufficient” for a detailed explanation.
  • Oxygen Starvation (Pilot Burner): See symptom 5 page 16 for “Oxygen Starvation” for a detailed explanation.
  • Defective Thermopile : See symptom 4 page 16 for “Defective Thermopile” for a detailed explanation
  • Defective Controller: See symptom 5 page 16 for “Defective Controller” for a detailed explanation

Main Burner Flame Lazy/Small or Flame NOT Spread Out Over Entire Burner

  • Gas Volume Insufficient: See symptom 5, page 21 for “Gas Volume Insufficient” for a detailed explanation
  • Debris On Inlet Screen; Valve Box: See symptom 3, symptom 4, page 16 for “Debris on inlet screen for a detailed explanation
  • Debris On Outlet Screen; Valve Box: See symptom 4, page 16 for “Debris on Outlet Screen for a detailed explanation.
  • Obstruction In Plumbing Between Gas Valve Outlet and Main Burner: If your plumbing was sized correctly to deliver the proper amount of gas and the screens in the valve box are clean, inspect the plumbing between the valve and the burner for obstructions. Also, inspect inside the burner inlet to ensure no obstructions in there as well.

Main Burner Flame “Flares Up” Every Few Minutes

  • Fire glass/Media Layer Too Thick: Fire glass/media comes in different sizes. Use only ½” – ¾” diameter. If you put a thick layer of fire glass/media on top of the burner, over 1” in depth; there is a good chance some of the gas will get
    “trapped” within the media while the feature is ON. When this happens, the trapped gas in the fire feature ignites and you see the “Flare Up” effect. Remove some of the fire glass/media from the burner to see if this fixes the problem.

  • Gas Leak : Natural Gas is lighter than air therefore when released into the atmosphere it rises. If you have a Natural Gas fire feature and there is a gas leak the Natural Gas will rise to the top of the feature. Once it encounters the flame a flare-up will occur. Propane is heavier than air so if there is a gas leak when using propane the gas will fall into the bottom of the feature. That is why it is REQUIRED drainage/ventilation be installed at the bottom of the feature when using Propane. You do NOT want Propane accumulating inside the fire feature.

SHUTDOWN ISSUES
Turn the Feature OFF…but a Small Flame Continues to Burn in the Pilot Burner

  • Leak in the Pilot Burner Gas Valve: When debris enters the gas valve by way of either the Inlet or outlet there is a chance some of that debris will enter the Pilot Burner Gas Valve and contaminate the seal inside the valve. If this occurs, the possibility exists the valve will not seal properly when turned OFF, thereby allowing a small amount of gas to flow even after being turned OFF. Often this will result in a small flame that continues to burn in the Pilot Burner after the feature has been turned OFF.

Turn the Feature OFF…but Small Flames Continue to Burn Out the Main Burner

  • Leak in the Main Burner Gas Valve: when debris enters the gas valve by way of either the Inlet or Outlet there is a chance some of that debris will enter the Main Burner Gas Valve and contaminate the seal inside the valve. If this occurs the possibility exists the valve will not seal properly when turned OFF, thereby allowing a small amount of gas to flow even after being turned off. Often this will result in a small flame that continues to burn on the Main Burner after the feature has been turned OFF.

OPTIONAL ACCESSORIES

The following accessories are available from your local Firegear Outdoors dealer/distributor. Each accessory comes with a separate installation manual. Read each instruction thoroughly before installing.

_ _Emergency Stop__

(Emergency shut-off valve)

Model: FG-EMER-STOP (includes J-Box and weatherproof cover)

| _ _Timer__

( Me chanical gas timer)

Model: FG-TIMER- 2HR

  • Includes weatherproof J-box and cover

| _ _ON-OFF Switches__

Model: FG-WS-OD (On-Off Wall Switch; includes J-Box and weather-proof cover)

_ _FlexFrame__

Model: FLEXFRAME-SS (2pc.) FLEXFRAME-SS3 (3pc.)

Universal brackets to support the fire pit when using paver blocks or other non-combustible enclosures.

_ _Glass Windshields__

See the catalogue for a windshield to fit your application.

---|---|---
_ _Shut-Off Valves__

Model: 01-387 ⅜” OD Flare x ½” FIP Model: 01-487 ½” OD Flare x ½” FIP Model: 01-266

⅜” OD Flare x ⅜” OD Flare

Model: 01-288

½” OD Flare x ½” OD Flare

| _ _Vent Kits__

Model : VENT-KIT-6X12SS

(provides 18 sq. in of ventilation per side of enclosure)

Model : PAVER-VENT-4LNTS

Model: PAVER-VENT-6LNTS

_ _Paver-Control Panel__

Model: PAVER-CP-AWS

For use with SWR blocks, includes lintel, screws, fittings, Tapcon concrete anchors, face plate with key valve

| _ _Log Sets__

Model:

L-SF (Spit Fire) – 17pc (52lbs)

L-Sedona (Sedona) 19pc (200lbs) Note: When installing log sets on fire features additional support of the burner pan may be necessary.

_ _Pool/Spa (Water Installations)__

Model: FG-AWS-PS-30V320

Power supply for one or up to (4) fire features near a pool/spa.

Must order any Firegear Outdoor Match Throw (MT) Burning Spur fire pit to use with the kit listed above (sold separately).

Note : See the Firegear Outdoors catalogue for other accessories available not listed above.

FIREGEAR LIMITED WARRANTY – 2021
Firegear Outdoors hereby warrants to the end user that products will be free from material and workmanship defects that prevent the safe and correct operation of the product. The warranty commences from the date of sale to the end user for the following period:

CONSUMER RESIDENTIAL APPLICATIONS MANUFACTURED AFTER 12/02/2019

  • BURNER SYSTEMS, BURNERS, COMPONENTS AND ACCESSORIES
  • LIFETIME WARRANTY ON CONSTRUCTION AND MANUFACTURER DEFECTS
  • LIFETIME WARRANTY: STAINLESS STEEL BURNERS AND PANS
  • LIFETIME WARRANTY: BRASS BURNERS
  • FIVE (5) YEAR WARRANTY: GAS VALVE, SPARK IGNITER, PILOT ASSEMBLIES
  • FIVE (5) YEAR WARRANTY: AWS ELECTRONIC IGNITION SYSTEMS (24VAC, 30 VDC)
  • FIVE (5) YEAR WARRANTY: TFS/TMSI ELECTRONIC COMPONENTS
  • FIVE (5) YEAR WARRANTY: MT COMPONENTS (KEY VALVE)
  • FIVE (5) YEAR WARRANTY: REFRACTORY GAS LOG SETS
  • FIVE (5) YEAR WARRANTY: READY TO FINISH/ANF FIRE PIT ENCLOSURES
  • FIVE (5) YEAR WARRANTY: SKYTECH MANUFACTURED OPTIONAL CONTROLS

OUTDOOR FIREPLACE – KALEA BAY

  • LIFETIME WARRANTY: CONSTRUCTION AND MANUFACTURER DEFECTS
  • LIFETIME WARRANTY: STAINLESS STEEL COMPONENTS
  • FIVE (5) YEAR WARRANTY: GAS VALVE, PILOT ASSEMBLY, POWER SUPPLY, CONTROLS
  • FIVE (5) YEAR WARRANTY: SKYTECH MANUFACTURED OPTIONAL CONTROLS

SANCTUARY SERIES GFRC FIRE FEATURES

  • THREE (3) YEAR WARRANTY: GFRC STRUCTURE
  • REFER TO THE APPROPRIATE BURNER SYSTEM FOR WARRANT
    • WARRANTY COVERS MANUFACTURING DEFECTS OR STRUCTURAL FAILURE. SMALL STRESS CRACKS AND SURFACE CRAZING ARE A NATURAL OCCURRENCE IN GFRC PRODUCTS AND ARE NOT COVERED BY WARRANTY.

READY TO FINISH/ANF ENCLOSURES

  • FRAME : LIFETIME WARRANTY ON CONSTRUCTION AND MANUFACTURER DEFECTS

ACCESSORIES

  • LIFETIME WARRANTY: CONSTRUCTION AND MANUFACTURER DEFECTS
  • LIFETIME WARRANTY: STAINLESS STEEL COMPONENTS (LIDS, STAINLESS STEEL COVERS)
  • ONE (1) YEAR WARRANTY:   ESTOP1-OH, ESTOP2-5H WINDSHIELDS, HOSES AND REGULATORS

COMMERCIAL APPLICATIONS
MANUFACTURED AFTER 12/02/2019 BURNER SYSTEMS, BURNERS, COMPONENTS AND ACCESSORIES

  • TWO (2) YEAR WARRANTY ON CONSTRUCTION AND MANUFACTURER DEFECTS
  • TWO (2) YEAR WARRANTY: STAINLESS STEEL BURNERS AND PANS
  • TWO (2) YEAR WARRANTY: BRASS BURNERS
  • TWO (2) YEAR WARRANTY: GAS VALVE, SPARK IGNITER, PILOT ASSEMBLIES
  • TWO (2) YEAR WARRANTY: AWS ELECTRONIC IGNITION SYSTEMS (24VAC, 30 VDC)
  • TWO (2) YEAR WARRANTY: MT COMPONENTS (KEY VALVE)
  • TWO (2) YEAR WARRANTY: REFRACTORY GAS LOG SETS
  • FIVE (5) YEAR WARRANTY: READY TO FINISH/ANF FIRE PIT ENCLOSURES
  • TWO (2) YEAR WARRANTY: SKYTECH MANUFACTURED OPTIONAL CONTROLS

OUTDOOR FIREPLACE KALEA BAY

  • LIFETIME WARRANTY: CONSTRUCTION AND MANUFACTURER DEFECTS
  • LIFETIME WARRANTY: STAINLESS STEEL COMPONENTS
  • TWO (2) YEAR WARRANTY : GAS VALVE, PILOT ASSEMBLY, POWER SUPPLY, CONTROLS
  • TWO (2) YEAR WARRANTY: SKYTECH MANUFACTURED OPTIONAL CONTROLS

SANCTUARY SERIES GFRC FIRE FEATURES

  • THREE (3) YEAR WARRANTY : GFRC STRUCTURE
  • REFER TO THE APPROPRIATE BURNER SYSTEM FOR WARRANTY
    • WARRANTY COVERS MANUFACTURING DEFECTS OR STRUCTURAL FAILURE. SMALL STRESS CRACKS AND SURFACE CRAZING ARE A NATURAL OCCURRENCE IN GFRC PRODUCTS AND ARE NOT COVERED BY WARRANTY.

READY TO FINISH/ANF ENCLOSURES

  • FRAME : LIFETIME WARRANTY ON CONSTRUCTION AND MANUFACTURER DEFECTS

ACCESSORIES

  • LIFETIME WARRANTY: CONSTRUCTION AND MANUFACTURER DEFECTS
  • LIFETIME WARRANTY: STAINLESS STEEL COMPONENTS (LIDS, STAINLESS STEEL COVERS)
  • ONE (1) YEAR WARRANTY: ESTOP1-OH, ESTOP2-5H WINDSHIELDS, HOSES AND REGULATORS

The end-user must provide a bill of sale, cancelled check, or payment record to verify the purchase date and to establish the warranty period. This Limited Warranty shall be valid and limited to the original purchaser only.

WARNING : Any modification to the product will void the warranty. This Limited Warranty shall be limited to the repair and/or replacement of parts that have been proven to be defective under normal use and service. All warranty claims must be made by the OEM/Distributor/Dealer account on behalf of the end-user. You may contact Technical Support at 800-966-8126.

Our Technical Service Department must confirm all approved defects. If a defect is confirmed and we approve the claim, we will replace such parts without charge. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
The manufacturer may request defective products returned with an RMA (Return Merchandise Authorization) issued by Firegear Outdoors for specific products, which is considered to be the nature of the defect and or warranty claim. The product to be returned should; be packed so as not to incur damages during transportation. Firegear is not responsible for damages on returned items. RMA is valid for thirty (30) days from the date issued. The RMA must be marked on the outside of the package.
Please check with your local building code department or governing agency for proper approvals before purchasing. Firegear Outdoors is not responsible for any violation of local codes.
Travel, diagnostic cost, and service labour to repair the defect on warranty parts to and from the factory will be the responsibility of the owner. We will not be responsible for labour charges and/or damage incurred in installation, repair, and replacement. Firegear is not responsible for Issues related to gas or electrical installation.

The Limited Warranty is voided if not assembled, installed, and operated as intended. This Limited Warranty does not cover any defects due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, removal from the original location, re- installation into another location, or failure to perform normal maintenance. Damage due to severe weather conditions such as hail, hurricanes, earthquakes, tornadoes, discolouration due to overheating, exposure to chemicals (including chlorine and salt), either directly or in the atmosphere, or very high humidity, is not covered by this Limited Warranty. Coastal, humid and/or salt environments are subject to manufacturer review. All out-of-box claims must be made within 30 days of purchase and must be made before installation. Any product installed damaged will be considered damaged during installation and not covered under warranty. There are no other express warranties except as set forth herein. For consumer applications, any applicable implied warranties of merchantability and fitness are limited in duration to the period of coverage of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

For Commercial Applications, the liability of Firegear Outdoors is limited to the express terms of this warranty. We expressly disclaim any implied warranties, including any warranties of fitness for a particular purpose or merchantability.

We are not liable for any special, indirect or consequential damages. Our maximum liability is limited to the purchase price of the purchased units. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
We do not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment, and such representation is binding.

Firegear Outdoors 17322 Gothard St. Huntington Beach, CA 92647

Having problems getting the fire pit to operate? Don’t leave the job site! We want to help! Call 800.966.8126 for Technical Support between the hours of 8:00 AM to 5:00 PM PST. BEFORE YOU CALL WE WILL NEED THIS INFORMATION

  1. Model Number:
  2. Serial Number:
  3. How long is the gas line run?
    • Nat Gas
    • LP Gas
  4. What size is Gathe’s line?
  5. Inlet Gas Pressure: WC
    • Manifold Gas Pressure: WC
  6. What type of media are you using?
  7. Review the troubleshooting section in the installation manual.
  8. What are the symptoms? Please be prepared to explain.
  9. Be prepared to send photos to us when on the phone.
  10. Found missing or damaged parts? Let us know ASAP or send photos.

Pro Series LOF Fire Pits with AWS System

FOR TECHNICAL SERVICE, CALL: 800-966-8126

Firegear Outdoors 17322 Gothard St. Huntington Beach, CA 92647
Web Site : www.firegearoutdoors.com

References

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