AVIGILON NVR5-RAM-16GB-B RAM Kit Installation Guide

AVIGILON NVR5-RAM-16GB-B RAM Kit

Product Information

The Avigilon NVR5 16 GB RAM Kit is an optional upgrade kit designed for the NVR5 Premium 252-432 TB models. It allows for the installation of up to four 16 GB RAM Upgrade Kits, providing a total of 64 GB of additional RAM. The part number for this kit is NVR5-RAM-16GB-B.
Note: The NVR5 RAM Upgrade Kits must be installed in pairs (four DIMMs at a time) and follow specific configuration rules on each of the two CPUs.

Product Usage Instructions

Confirm Package Contents:
Before proceeding with the installation, ensure that all necessary components are included in the package.

Recommended Tools:
The following tools are required for the installation but are not included in the kit package:

• Wrist-grounding strap connected to the ground
• ESD Mat
  It is strongly recommended to use an antistatic mat and antistatic strap while working on components inside the system.

Installing the NVR5 16 GB RAM Kit:
Note: If the NVR5 is an operating part of your security system, it must be shut down before proceeding with the installation.

1. Log in to the ACC Client on a workstation connected to the same network as the NVR5 to be upgraded.
2. In the System Explorer, select the NVR5 to be upgraded.
3. In the New Task menu, click Server Analytics. Take note of the number of cameras analytics enabled connected to the NVR5 and the current resource loads.
4. Turn off the NVR5 and disconnect all peripherals, including network, power, and peripheral cables.
5. If applicable, remove the system from the rack and place it on a flat, level surface. Ensure you have assistance when lifting the system to avoid injury.

Opening the Cover:

1. Remove the complete access panel by following these steps:
   • If necessary, unlock the access panel latch.
   • Press the release button.
   • Pull up the latch to disengage the access panel from the chassis.
   • Slide the access panel toward the rear of the server and lift it from the chassis.
2. Remove the air baffle.

Installing Additional RAM:
Follow these guidelines to prevent damage during installation:

• Do not bend or flex the DIMM.
• Handle each DIMM only by the edges, avoiding contact with the middle of the memory module or metallic contacts.
• When installing a DIMM, apply pressure to both ends of the memory module evenly. Avoid applying pressure to the middle.

INTRODUCTION

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• This document has been compiled and published using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein.
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Introduction

Avigilon provides an optional RAM Upgrade Kit for the NVR5 Premium 252-432 TB models. Up to four 16 GB RAM Upgrade Kits (for a total of 64 GB of additional RAM) can be installed in the NVR5.

• Part Number: NVR5-RAM-16GB-B
• Description: NVR5 Premium 16 GB RAM Upgrade Kit
  Note: NVR5 RAM Upgrade Kits must be installed in pairs (four DIMMs at a time). DIMMs must follow specific configuration rules, and must be installed in the same configuration on each of the two CPUs. See Installing Additional RAM on page 7 for more information.

Confirm Package Contents
Confirm that the kit you are installing contains the following components:

• 2 × 8 GB DIMMs per RAM Kit

Recommended Tools
The following tools are not included in the kit package, but are needed to complete the installation:

• Wrist-grounding strap connected to the ground
• ESD Mat
  Important: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system.

Installing the NVR5 16 GB RAM Kit

Note: If the NVR5 is an operating part of your security system, be aware that it must be shut down to complete this procedure.

Before starting to install the kit:

1. Log in to the ACC Client on a workstation on the same network as the NVR5 you are going to upgrade.

   • In the System Explorer, select the NVR5 you are going to upgrade.
   • In the New Task menu, click Server Analytics . Note down the number of cameras analytics enabled connected to the NVR5 and the current resource loads. For more information, see the Enabling Analytics topic in the ACC Client Help.

2. Turn off the NVR5, including all attached peripherals.
   WARNING — Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock.

3. Disconnect the NVR5 from the electrical outlet and disconnect the peripherals.

4. Remove all network, power and peripheral cables from the NVR5.

5. If applicable, remove the system from the rack and place on a flat, level surface.
   Important: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

Opening the Cover

1. Remove the complete access panel.

  * a. If necessary, unlock the access panel latch.
  * b. Press the release button.
  * c. Pull up the latch to disengage the access panel from the chassis.
  * d. Slide the access panel toward the rear of the server and lift it from the chassis.

2. Remove the air baffle.

Installing Additional RAM
Important: To prevent damage to the DIMM or memory module socket during installation:

• Do not bend or flex the DIMM.
• Handle each DIMM only by the edges to ensure that you don’t touch the middle of the memory module or the metallic contacts.
• When installing a DIMM, apply pressure to both ends of the memory module evenly. Do not apply pressure to the middle.

1. . In the row of empty memory sockets near to each CPU, locate the sockets you will be installing the DIMMs into using the following guidelines:
   • If you are installing 2 × RAM Upgrade Kits, install DIMMs from the first kit into sockets 1 and 12 of CPU 1 and DIMMs from the second kit in sockets 1 and 12 of CPU 2.
   • If you are installing 4 × RAM Upgrade Kits, install DIMMs from the first and second kit into sockets 1, 4, 9 and 12 of CPU 1 and DIMMs from the third and fourth kit in sockets 1, 4, 9 and 12 of CPU 2.

Note: Install both DIMMs provided in each kit and only in these configurations. Configurations not following this sequence are not supported and may result in non-optimal memory performance or other unexpected behavior.

2. Open the ejector clips on each side of the empty memory module sockets outward to allow the DIMMs to be inserted into the sockets.
3. Align the edge connector of the DIMMs with the alignment key of the sockets and press the DIMMs into sockets until the socket levers click into place.

Reattaching the Cover
When all the components of the kit have been installed:

1. Ensure all expansion card latches are closed and there are filler covers for all empty slots.

2. Reinstall the air baffle.

3. Close and lock the NVR5 access panel.

4. If the NVR5 was rack mounted and removed to install the kit, remount it into the rack.

5. Reconnect all the peripherals and cables.
   Important: Ensure that both of the 1000W power supplies are connected to main power. The upgraded NVR5 requires both power supplies to properly function.

6. Power on the NVR5.

Confirming the Installation
Verify the upgrade is successful:

1. Log in to the ACC Client on a workstation on the same network as the NVR5.
2. In the System Explorer, click Site Setup, and click Site to expand the site containing the upgraded NVR5.
3. Click to select the upgraded NVR5.
4. Verify that the NVR5 has 96 GB of memory installed if one pair of kits was installed, or 128 GB if two pairs of kits were installed:
   • In the System Explorer, select the upgraded NVR5 server.
   • In the New Task menu , click Site Health.
   • Under the General Information heading, the sum of Memory usage and System Available
     Memory should be increased from the original 64 GB in increments of 16 GB depending on the number of kits installed.
     For example, memory should be 96 GB (~96,000 MB) if one pair of kits was installed.

Limited Warranty

Avigilon warranty terms for this product are provided at avigilon.com/warranty.

For More Information

For additional product documentation and software and firmware upgrades, visit support.avigilon.com.

Technical Support
Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport.

References

• End-to-End Security Solutions | Avigilon (Openpath & Ava)
• All Brands Limited Warranty & Product Policies
• Avigilon Support Community
• Avigilon Support Community
• Avigilon Support Community
• Avigilon Support Community

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