Honeywell 8635302 Electronic Deadbolt Biometric Lock User Manual

Honeywell 8635302 Electronic Deadbolt Biometric Lock

Product Information:

• Product Name: Biometric Enabled Deadbolt with Touchscreen
• Manufacturer: LH Licensed Products, Inc.
• Manufacturer Address: 860 East Sandhill Avenue Carson, CA 90746
• Trademark: Honeywell
• Trademark License: Licensed from Honeywell International Inc.
• Manufacturer Website: www.honeywellsafes.com

Product Usage Instructions:

1. Installation Overview: Before installing and operating the product, please read the user manual carefully.

2. Tools Needed for Lock Installation: Refer to the user manual for a list of tools required for installing the lock on the door.

3. Test the Lock: After installation, lock and unlock using the turn knob to ensure the latch is opening and closing easily. If not, review the installation steps and make sure they were followed correctly.

4. Package Includes: The package includes the following items:

   • – 1 Exterior Faceplate
   • – 1 Interior Faceplate
   • – 1 User Guide
   • – 2 Keys
   • – 1 Strike Plate
   • – 1 Dust Box
   • – 1 Adjustable Latch
   • – 2 1 3/8 Screws
   • – 4 3/4 Screws
   • – 2 Mounting Post

5. Install Batteries: Insert 4 high-quality alkaline AA batteries into the electronic lock. Make sure to follow the correct polarity. When all batteries are installed correctly, a short tone sequence should be heard, and the keypad will illuminate blue. Do not touch the keypad until the white light turns off. Do not use rechargeable or non-alkaline batteries.

6. Install Enclosed Latch and Strike Plate: Install the latch and strike plate as per the provided instructions. Do not over-tighten the latch screws and ensure that the cylindrical cover does not extend more than 2-3/4 (70mm).

7. Install Exterior Assembly: Make sure that the latch is extended before installing the exterior assembly. If the latch is retracted, insert a screwdriver and rotate it towards the door edge.

8. Install Interior Assembly: With the door open, install the interior assembly. Be careful not to pinch the wire during installation. Ensure that the thumb knob is in the vertical position and the latch is extended.

9. Convert from 2-3/8 (60mm) Backset to 2-3/4 (70mm)
   

10. Backset: Follow the provided instructions to convert the backset if needed.

11. Straighten Latch Plate: Make sure that the latch plate on the door is straight and not protruding. Adjust it before installation to prevent problems with the bolt fitting into the latch hole.

12. Preparation for Interior Assembly: Screw the mounting post into the holes on the mounting plate.

13. Insert Exterior Assembly: Insert the exterior assembly onto the door with the tailpiece going through the latch in the horizontal position.

14. Connect Control Wires: Carefully connect the control wires until they securely fit together. Make sure the connector dots line up with the dots on the control wire.

15. Override Key Access (Optional): If available, insert the override access key into the slot on the bottom of the lock. Turn the key to engage the clutch, then rotate the knob to unlock.

Please Note: For any missing items or further assistance, please contact Consumer Assistance using the information provided in the user manual.

Read this manual carefully before installing and operating!

Important
Use the QR code below for the most up to date instructions:

Tools Needed for Lock Installation

• Phillips Screwdriver
• It is helpful to have a person assist in the installation of the lock on the door.

Installation Overview

Package Includes

1. 1 – Exterior Faceplate
2. 1 – Interior Faceplate
3. 1 – User Guide
4. 2 – Keys
5. 1 – Strike Plate
6. 1 – Dust Box
7. 1 – Adjustable Latch
8. 2 – 1 3/8” Screws
9. 4 – 3/4” Screws
10. 2 – Mounting Post

Please carefully check the above list to confirm all items have been received. If any items are missing, please contact Consumer Assistance. (See page for contact information)
Read this manual carefully before installing and operating!

Install Enclosed Latch and Strike Plate

NOTE: Do not extend Cylindrical Cover past 2-3/4” (70mm)

TO CONVERT FROM 2-3/8” (60mm) BACKSET TO 2-3/4” (70mm) BACKSET

1. Hold latch with “UP” facing forward and thumb pressing on the bolt.
2. Rotate the cylinder clockwise.
3. Twist the extension plate until it is all the way out.

The latch plate on the door needs to be straight and not protruding from door. Make adjustment before installing or this will cause problems with bolt tting into latch hole. Preparation for Interior Assembly

Screw Mounting Post (J) into holes on Mounting Plate (C).

Install Exterior Assembly

Make sure that the latch is EXTENDED. If it is retracted insert the screw driver and rotate towards the door edge.
Insert the Exterior Assembly onto the door with the Tailpiece going through the Latch in the HORIZONTAL POSITION.
Carefully connect the control wires until they securely fit together.
NOTE: Make sure the connector dots line up with the dots on the control wire

Install Interior Assembly

Work with the door open
Be careful not to pinch wire when installing
Make sure the thumb knob is in the vertical position and latch is extended.

Remove battery cover

Secure with included 1 3/8” screws

Test the Lock

Lock and unlock using the turn knob to make sure the latch is opening and closing easily. If not, go back to step 4 and ensure you followed the steps
This Electronic lock requires (4) High Quality AA Alkaline batteries. When all 4 batteries are installed in the correct position, you should hear and short tone sequence and the keypad will illuminate blue.
NOTE: Do not touch the Keypad until the white light turns off. Do not use rechargeable batteries or non-alkaline batteries.
Lock and unlock using the turn knob to make sure the latch is opening and closing easily. If not, go back to step 4 and ensure you followed the steps.

Install Batteries

• insert 4 high quality alkaline AA batteries
• Replace battery cover

Override Key Access (Optional)

Insert override access key into slot on the bottom of the lock.
Turn key to engage clutch. Rotate Knob to unlock.

CONSUMER ASSISTANCE
EMAIL: LHLPCustomerService@LHLPinc.com
WEBSITE: www.honeywellsafes.com
ADDRESS : Consumer Assistance Dept. LH Licensed Products, Inc., 860 East Sandhill Avenue Carson, CA 90746 USA
TELEPHONE : US/Canada 1-800-860-1677 Ext. 1801 (Toll Free)
Mexico 01-800-288-2872 After English voice recording stops you must then enter 800-860-1677 to complete your call. (Toll Free)
Australia 0011-800-5325-7000 (Toll Free)
Germany/New Zealand 00-800-5325-7000 (Toll Free)
Other Countries XX-310-323-5722 (Toll Charges Apply)
XX- Dial U.S. Country Code first
CALL CENTER HOURS: US/Canada 8am – 5pm (Pacific) Mon – Fri (Subject to change)
CALL BACK HOURS: Other Countries 8am – 5pm (Pacific) Mon – Fri (Subject to change)
Pacific**- Local time in Los Angeles, CA, USA

• Insert correct Country Code
  Local Time based on Los Angeles California USA
  INTERNATIONAL CALL BACK HOURS:**
  If you need to speak with a consumer assistant and cannot contact us during the Call Center hours above, please send an email or leave a telephone message, including your Name, Telephone Number and the best time for us to contact you during the Call Back hours above and we will make our every effort to contact you and help answer any of your questions or concerns.

Preparing Door

Limited Lifetime Mechanical and Finish Warranty / 1 Year Limited

Electronics Warranty

This product comes with a limited lifetime mechanical and finish warranty and a one year limited electronics warranty to the original residential consumer against defects in material and workmanship under normal use as long as the original residential purchaser occupies the residential premises upon which the product was originally installed.
ORIGINAL RESIDENTIAL CONSUMER
This warranty is not transferable, and applies to the original purchaser only, as long as the original purchaser occupies the residential premises upon which the product(s) was originally installed. Proof of purchase (original sales receipt) and ownership must accompany all warranty claims. All non-homeowner purchasers (including purchasers for industrial, commercial and business use) are not covered under the terms of this warranty.
WHAT IS NOT COVERED
This warranty is null and void if the product was used for purposes for which it was not designed. This warranty DOES NOT COVER normal wear and tear of parts or damage resulting from any of the following: negligent use, misuse or abuse of the product, or use contrary to or in violation of written instructions provided by LH Licensed Products, Inc. Further, this warranty does not cover Acts of God, such as fire, flood, hurricanes and tornadoes. This warranty DOES NOT COVER scratches, abrasions, deterioration due to the use of paints, solvents or use of cleaners containing abrasives, alcohol or other solvents, whether performed by a contractor, service company, or yourself. This warranty DOES NOT COVER product(s) used in commercial applications, used in common area applications, disassembly, repair or alteration by anyone other than LH Licensed Products, Inc., improper installation or exposure to extremes of heat or humidity. This warranty DOES NOT COVER any losses, injuries to persons or loss of property, general damages or costs, and shipping and freight expenses required to return product(s) to LH Licensed Products, Inc. LH Licensed Products, Inc. shall not be liable for any indirect, incidental or consequential damages of any nature relating to this lock. LH Licensed Products, Inc. is also not responsible for costs associated with removing or reinstalling the product.
ADDITIONAL TERMS
LH Licensed Products, Inc. does not authorize any person to create for it any obligation or liability in connection with the Product. LH Licensed Products, Inc.’s maximum liability here under is limited to the original purchase price of the Product. No action arising out of any claimed breach of this warranty by LH Licensed Products, Inc. may be brought by the original residential purchaser more than one (1) year after the cause of action has arisen.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Manufactured by: LH Licensed Products, Inc.
860 East Sandhill Avenue Carson, CA 90746

The Honeywell Trademark is used under license from Honeywell International Inc. Honeywell
International Inc. makes no representations or warranties with respect to this product.
Manufactured by: LH Licensed Products, Inc.
860 East Sandhill Avenue
Carson, CA 90746
www.honeywellsafes.com

In order to program the lock,k, select a 6 digit Administrator Code

It is best to write down your Administrator Code prior to step 2. Code cannot be less than 6 digits:Before Use, Remove the Plastic Protective Film from the Touchscreen
NOTE: Steps 2, and 3 MUST be Completed BEFORE Setting up a Fingerprint.

Create A New Administrator Code

NOTE: Do not press the buttons too quickly as the screen is sensitive.

To wake-up lock for Programming:

1. Press either Asterisk, or the Check Mark
2. Press one or two illuminated Security Numbers, then proceed below:

User Passcode Record

User Passcodes Must be 4-6 Digits Long
ID Number 01 Should be Reserved for the Owner

Set Up User Passcod

NOTE: Set yourself up as user code 01. Follow prompts to select your passcode. Follow prompts to add additional User Passcodes..

To wake-up lock for Programming:

1. Press either Asterisk, or the Check Mark
2. Press one or two illuminated Security Numbers, then proceed below:

Passcode Programming Functions

NOTE : If the User ID Number is already used, there will be a related voice prompt. Each passcode/fingerprint needs its own ID Numb.

To wake-up lock for Programming:

1. press either Asterisk, or the Check Mark
2. Press one or two illuminated Security Numbers, then proceed below:

User Passcode Management:

To Add or Remove User Passcodes

1. Input Administrator code
2. press “ ” to confirm
3. Press “1”
4. Select from the list below

Manage User Passcodes
Add User Passcodes

1. Input the user ID # (a two digit number from 01 to 50)
2. press “ ” to confirm
3. Input the desired user passcode (4-6 digits)
4. Press “ ” to confirm
5. Repeat the user passcode
6. Press “ ” to confirm

When programming you will be prompted to add another passcode or press the “ ” to return to the previous menu when finished.

Delete User Passcodes

1. Input the user ID # that you want to delete
2. Press “ ” to confirm

Delete all User Passcodes

1. Voice prompt notification that this will delete all existing user passcodes
2. Press “ ” to confirm

Set Up or Add a User Fingerprint

To wake-up lock for Programming:

1. Press either Asterisk, or the Check Mark
2. press one or two illuminated Security Numbers, then proceed below:

Remove Fingerprint Programming

NOTE: When unlocking, if your fingerprint fails 3 times, you will be prompted to enter the two illuminated Security Numbers, then your User Passcode, then the Check Mark

User Fingerprint Management:

To wake-up lock for Programming:

1. Press either Asterisk, or the Check Mark

2. Press one or two illuminated Security Numbers, then proceed below:
   To Remove User Fingerprints

3. Input Administrator code

4. Press “ ”

5. Press “2”

6. Select from the list below

Delete User Fingerprint

1. Input the User ID Number that you want to delete
2. ”Press “

Delete all User Fingerprints

1. Voice prompt notification that this will delete all existing User Fingerprints
2. Press to confirm

Operating the Lock

NOTE: If your programmed fingerprint consistently fails to unlock the deadbolt, delete and re-add it per the instructions in Step 5.

1. Wake up lock
2. Locking: The deadbolt can be locked at any time
3. Turn the thumb knob to lock the deadbolt.

Unlocking:
Fingerprints or User Passcodes can unlock the deadbolt
Fingerprint

1. Place fingerprint on reader until you hear a doorbell
2. Turn the thumb knob to open the deadbolt

User Code

1. Wake-up the lock by pressing the Asterisk or the Check Mark

2. Press one or two illuminated Security Numbers, then input your
   User Passcode, and press the Check Mark

3. Turn the thumb knob to open the deadbolt

NOTE: Voice prompt will say “Ready to Lock”

Additional Programming Functions

Wake up lock before each function

User Fingerprint Management:
To wake-up lock for Programming:

1. Press either Asterisk, or the Check Mark

2. Press one or two illuminated Security Numbers, then proceed below
   Voice Guide

3. On (Default setting)

4. Input Administrator code

5. Press “4”

6. Press “1”
   Off

7. Input Administrator code

8. Press “4”

9.  Press “2”
   restore factory settings

10. Press any key to wake up the touchpad

11. Hold the “reset” button on the back panel (upper position of battery) for at least 5 seconds.
    NOTE: Make sure you hear “SUCCESS” to insure that the Reset has occured

CONSUMER ASSISTANCE
EMAIL: LHLPCustomerService@LHLPinc.com
WEBSITE: www.honeywellsafes.com
ADDRESS : Consumer Assistance Dept. LH Licensed Products, Inc., 860 East Sandhill Avenue Carson, CA 90746 USA
TELEPHONE : US/Canada 1-800-860-1677 Ext. 1801 (Toll Free)
Mexico 01-800-288-2872 After English voice recording stops you must then enter 800-860-1677 to complete your call. (Toll Free)
Australia 0011-800-5325-7000 (Toll Free)
Germany/New Zealand 00-800-5325-7000 (Toll Free)
Other Countries XX-310-323-5722 (Toll Charges Apply)
XX- Dial U.S. Country Code first
CALL CENTER HOURS: US/Canada 8am – 5pm (Pacific) Mon – Fri (Subject to change)
CALL BACK HOURS: Other Countries 8am – 5pm (Pacific) Mon – Fri (Subject to change)
Pacific**- Local time in Los Angeles, CA, USA

• Insert correct Country Code
  Local Time based on Los Angeles California USA
  INTERNATIONAL CALL BACK HOURS:**
  If you need to speak with a consumer assistant and cannot contact us during the Call Center hours above, please send an email or leave a telephone message, including your Name, Telephone Number and the best time for us to contact you during the Call Back hours above and we will make our every effort to contact you and help answer any of your questions or concerns.

Troubleshooting

Alkaline Batteries
• Check for proper polarity (+ -) of all batteries
• Check that the Control Wire is attached to the Interior Assembly
The Latch is sticking.| Installation screws of the lock may be too tight and have to be loosened
• Remove Interior Assembly
• Slightly loosen the Mounting Plate screws
• Lock and unlock using the Key
• Reattach Control Wire and Interior Assembly
Voice says “Ready to unlock” but thumb knob will not turn.| Lock not installed correctly
• Ensure latch is kept horizontal when installing lock
• Install lock with bolt extended
No space to store more users.| • Delete old user codes or fingerprints

Fingerprint is invalid.

| • Make sure your fingers and the fingerprint reader are both clean
• Keep your finger on the reader until you hear the doorbell
• Try using another recorded fingerprint
• For consistent failures, delete and reprogram the fingerprint
Latch is not locking in inclement weather.| • Push or pull door to direct latch
• Re-adjust latch for smoother operations
Admin Code Does not work.| • Press numbers slowly and carefully
Fingerprint Does not work.| • Hold fingerprint on reader pad longer
Locked out due to wrong code entry| • Wait 60 seconds and then try again
Lock is frozen and will not opperate| • Remove one battery for 30 second to refresh lock
Batteries are dead| • Open the lock with Override Access Key and replace batteries
Forgot Admi Code| • Reset to factory settings
When temperature is cold| • Blow on fingers to warm

References

• Honeywell Safes

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