STERLING PTR1 Series Tannin Reduction System Owner’s Manual

Installation Instructions and Owner’s Manual PTR1 Series
Tannin Reduction System

Pre-installation Instructions

Description of the system
The PTR1 system includes a mineral tank (with gravel, distributor and tannin selective anion resin), brine tank (with salt shelf, brine well, brine tank lid and safety brine valve), a mineral tank with digital backwashing control valve with bypass valve, plumbing adapters, drain line and brine line.
Successful Application
The PTR1 system is designed to reduce tannin levels in potable water through anion exchange. Water softener salt is required to regenerate the anion resin, but the PTR1 is NOT A WATER SOFTENER. It exchanges chloride (taken from the brine used for regeneration) for tannin and other anions. The water being supplied to the PTR1 system must be; soft, iron free, manganese free, have less than 0.5 ppm chlorine and be filtered to 5 microns. Pre-treatment equipment is always required and post-treatment with reverse osmosis may be required if TDS level exceeds 500 ppm after treatment or if a salty taste occurs when used in combination with a softener due to the addition of sodium and chloride to the drinking water. Tannin selective anion resin will lower pH in the treated water.
Time of Regeneration
Periodically the control valve will go through regeneration. Regeneration is factory preset to 3:30 A.M. The time of regeneration may be changed if needed (see programming procedures on pages 9 – 11).
Location Considerations
The proper location to install the system will ensure optimum performance and satisfactory water quality. The following factors should be considered in selecting the location of this system.

1. The system must be installed after the pressure tank (private well system only).
2. The system should be installed after any other water treatment equipment except reverse osmosis.
3. If chlorine is present in the supply water a whole house carbon filter should be installed before the system.
4. The system must not be subject to freezing temperatures
5. Ensure that any in-line filter installed prior to the system does not restrict the flow or pressure required to backwash the system.
6. The system should be installed as close as possible (preferably within 15’) to an adequate floor or laundry drain capable of handling the backwash cycle volume and flow rate (refer to unit specifications on page 12). An air gap should be provided between the drain line and plumbing drain.
7. All water conditioning equipment should be installed at least 10’ prior to the water heater. Water temperatures exceeding 100°F can damage the internal components of the control valve and mineral tank. An expansion tank may need to be installed in the line to the water heater in order to allow for thermal expansion and comply with local plumbing codes.
8. Appliances requiring extended periods of continuous or high flow water use (i.e. geothermal heat pumps, swimming pools, lawn irrigation, outside hose bibs, etc.) should bypass all water conditioning equipment unless the equipment has been specifically designed for that purpose.

GENERAL INSTALLATION & SERVICE WARNINGS

General Installation Instructions
The system is not designed to support the weight of plumbing.
Do not use Vaseline, oils, other hydrocarbon lubricants or spray silicone anywhere. A silicone lubricant may be used on black “O” Rings, but is not necessary. Avoid any type of lubricants, including silicone, on red or clear lip seals.
Do not use pipe dope or other sealants on threads. Teflon® tape must be used on the threads of the 1″ NPT inlet and outlet and on the threads for the drain line connection. Teflon® tape is not used on the nut connections or caps because “O” Ring seals are used.
The nuts and caps are designed to be unscrewed or tightened by hand or with the special plastic Service Wrench, (CV3193, not included). If necessary, pliers can be used to unscrew the nut or cap. Do not use a pipe wrench to tighten nuts or caps. Do not place screwdriver in slots on caps and/or tap with a hammer.
NOTE: If the plumbing system is used as the ground leg of the electric supply, continuity should be maintained by installing ground straps around any non-conductive plastic piping or bypass used in the installation.
Make sure the system is not installed backwards. The system will not function properly if installed backwards and anion resin may be forced into the water lines. Arrows molded into the valve body indicate the direction of flow.

Site Requirements

• water pressure — 25-100 psi (1.7 – 6.9 bar)
• water temperature — 33-100°F (0.5-37.7°C)
• electrical — 115/120 V, 60 Hz uninterrupted outlet dry locations only
• the tank should be on a firm level surface

Typical Installation

Detailed Installation Instructions

STEP 1:
Carefully remove all components from packaging. DO NOT DISCARD PACKAGING until all system components and fittings have been located.
STEP 2:
Using the integrated coupling nuts, attach the bypass valve to the inlet/outlet of the control valve and put handles in the bypass position (Figure 2).
STEP 3:
Place unit at desired installation position.
STEP 4:
Shut off water at main supply. Relieve pressure by opening nearest faucet. On private well systems, turn off power to pump and drain pressure tank. SHUT OFF POWER OR FUEL SUPPLY TO WATER HEATER.
STEP 5:
Cut main supply line as required to fit plumbing to inlet and outlet of bypass valve. DO NOT PLUMB INLET AND OUTLET BACKWARDS. Piping should be supported. Do not apply heat to any fitting attached to the bypass or control valve.
STEP 6:
Use the provided polyethylene tubing (NO VINYL TUBING) to run drain line from control valve drain fitting (Figure 2) to floor drain or sump pit capable of handling the backwash rate of the system (refer to specifications on Page 12). THE DISCHARGE END OF THE DRAIN LINE MUST BE FIRMLY SECURED! There must be an air gap at the end of the drain line to prevent siphoning of wastewater and meet plumbing code. Total length of drain line should be 15’ or less. AVOID OVERHEAD DRAINS. STEP 7:
Connect one end of the 3/8” brine line to the control valve quick connect brine refill elbow (Figure 2, Page 4). Insert the other end of the brine line through the hole in the brine tank and into the quick connect fitting on the top of the safety brine valve (Figure 3). Remove the quick connect collet retainer clip (if included) before inserting the brine line into each fitting, press the tube in very firmly and replace the retainer clip behind the collet. NOTE: THE BRINE TUBING SHOULD BE INSERTED 5/8” INTO THE FITTING. DO NOT PUT SALT INTO THE BRINE TANK AT THIS TIME. STEP 8:
If desired, install overflow tubing (not provided) from overflow elbow on brine tank (Figure 3) to floor drain. Tubing must be lower than the overflow elbow at all times. DO NOT CONNECT DRAIN LINE FROM SYSTEM CONTROL VALVE TO BRINE TANK OVERFLOW. DO NOT CONNECT BRINE TANK DRAIN LINE TO THE SYSTEM DRAIN LINE.
STEP 9:
Plug the transformer into an un-switched electrical outlet. Ensure the control valve is in “Service” mode (display will alternate between time, gallons remaining, days remaining and flow rate).
STEP 10:
Place the bypass valve in the “Service” position (refer to Figure 4a, Page 7) and open main supply valve or turn on power to pump on private well systems. Allow the unit to fill with water and pressurize, then place the bypass valve in the “Bypass” position.
STEP 11:
Add water in the brine tank to slightly above the top level of the salt grid (approx. 5 – 6 gallons for units without a salt grid). DO NOT ADD SALT TO THE BRINE TANK AT THIS TIME.
STEP 12:
With the bypass valve in the “Bypass” position (refer to Figure 4a, Page 7), press and hold the REGEN button until the motor starts. Then use the REGEN button to advance the control valve to the BACKWASH cycle to release pressure and purge air from the mineral tank.
STEP 13:
Refer to Figure 4, Page 7 for bypass valve operation. Rotate the INLET knob of the bypass valve slowly to the “Service” position (Figure 4a). If any air spurts or any resin is expelled to the drain, stop turning the knob until only water flows to the drain, then continue turning the knob fully to the “Service” position.
STEP 14:
When all air has been purged from the system and only water is running to the drain, turn the OUTLET knob of the bypass valve to the “Service” position also. Allow the system to backwash for a few minutes or until the drain water runs clear.
STEP 15:
Using the REGEN button, advance the control valve to the BRINE DN (downflow brine draw) cycle. Verify that the water level in the brine tank is slowly dropping (less than ½ gpm). Allow water level to drop below the top of the salt grid before continuing. If the water level does not drop, refer to page 19 for Troubleshooting. After verifying water level is dropping, use the REGEN button to advance past the BACKWASH 2, RINSE AND 5 second FILL cycle to the normal service display.
ADD SALT TO BRINE TANK NOW. Any type of water softener salt may be used.
STEP 16:
Check for leaks and correct as needed.
STEP 17:
Turn power or fuel supply back on to water heater.
STEP 18:
Press and hold the NEXT and UP buttons together until the screen changes to the SET HARDNESS screen (leave it set to the default of 20), then press NEXT to set the maximum days between regenerations on the SET REGEN DAY screen based on the tables on page 10. Then press NEXT to verify the regeneration time is 3:30 AM. If not then set it. Then press NEXT repeatedly until the time of day is displayed.
STEP 19:
Press the SET CLOCK button to set the current time of day. (Page 9, note AM and PM).

Bypass Valve

The bypass valve is used to isolate the control valve from the plumbing system’s water pressure in order to perform control valve repairs or maintenance. The 1″ full flow bypass valve incorporates four positions including a diagnostic position that allows a service technician to have pressure to test a system while providing untreated bypass water to the building. Be sure to install bypass valve onto main control valve, before beginning plumbing or make provisions in the plumbing system for a bypass. The bypass body and rotors are glass filled Noryl® and the nuts and caps are glass filled polypropylene. All seals are self-lubricating EPDM to help prevent valve seizing after long periods of non-use. Internal “O” Rings can easily be replaced if service is required. The bypass consists of two interchangeable plug valves that are operated independently by red arrow shaped handles. The handles identify the direction of flow. The plug valves enable the bypass valve to operate in four positions.

1. Normal Operation Position: The inlet and outlet handles point in the direction of flow indicated by the engraved arrows on the control valve. Water flows through the control valve for normal operation of the system. During the regeneration cycle this position provides regeneration water to the unit, while also providing untreated water to the distribution system (Fig. 4a).

2. Bypass Position: The inlet and outlet handles point to the center of the bypass. The system is isolated from the water pressure in the plumbing system. Untreated water is supplied to the building (Fig. 4b).

3. Diagnostic Position: The inlet handle points toward the control valve and the outlet handle points to the center of bypass valve. Untreated supply water is allowed to flow to the system and to the building, while not allowing water to exit from the system to the building (Fig. 4c) . This allows the service technician to draw brine and perform other tests without the test water going to the building.
   NOTE: The system must be run through a rinse cycle before returning the bypass valve to the normal position.

4. Shut Off Position: The inlet handle points to the center of the bypass valve and the outlet handle points away from the control valve. The water is shut off to the building. The water treatment system will depressurize upon opening a tap in the building. A negative pressure in the building combined with the system being in regeneration could cause a siphoning of brine into the building. If water is available on the outlet side of the system it is an indication of water bypassing the system (Fig. 4d)

Displays & Button Operation

1. General Operation:
   When the system is operating, one of the four displays may be shown. Pressing “NEXT” will alternate between displays. One of the displays is always the current time of day. The second display shows the current capacity remaining. Capacity remaining is the number of gallons that will be treated before the system goes through a regeneration cycle. The third display shows the current treated water flow rate through the system in gallons per minute (gpm). The fourth display shows the total gallons used since the last reset. Press “DOWN” for 3 seconds to reset to “0”.
   The user can scroll between the displays as desired.
   The softener has an installed water meter, the word “Softening” flashes on the display when water is being treated (water is flowing though the system).

2. Regeneration Mode:
   When the system begins to regenerate, the display will change to include information about the step of the regeneration process and the time remaining for that step to be completed. The system runs through the steps automatically and will reset itself when the regeneration has been completed.

3. Manual Regeneration:
   Sometimes there is a need to regenerate before the control valve calls for it.
   This may be needed if a period of heavy water use is anticipated or when the system has been operated without salt.
   • To initiate an immediate manual regeneration, press and hold the regen button for three seconds. The system will begin to regenerate immediately.
   • Regeneration can only be cancelled by pressing and holding “NEXT” and “REGEN” to reset the system.

4. Power Loss:
   If the power goes out for less than two hours, the system will automatically reset itself. If an extended power outage occurs, the time of day will flash on and off which indicated the time of day should be reset. The system will remember all other settings.
   Error Message: If the word “ERROR” and a number are alternately flashing on the display, record the number and contract the dealer for help. This indicates that the control valve was not able to function properly.

5. Button Operation:
   NEXT – Scrolls to the next display
   UP or DOWN – Changes the variable currently displayed on the screen
   REGEN – Press & hold (until motor starts) for immediate regeneration. Press briefly during a regeneration cycle to advance to the next cycle. Press in programming mode to return to a previous screen.
   UP & REGEN – Press & hold together (until motor starts) to switch tanks without initiating a regeneration. Capacity remaining is retained for each tank individually.
   NEXT & REGEN – Press & hold together (until screen flashes or motor starts) to do a control reset.
   DOWN, NEXT, UP, REGEN – Press each one briefly in sequence to  access to programming.
   NEXT & UP – Press & hold together (until screen changes) to set adjusted hardness.
   NEXT & DOWN – Press & hold together (until screen changes) to access programming mode.

Installer Settings

A) SET THE TIME OF DAY

1. Press the “SET CLOCK” button
   a. The upper left of the display will show “SET TIME”
   b. The hour and AM or PM will flash

2. Press the UP or DOWN buttons (triangle pointing up or down) until the correct combination of hour and “AM” or “PM” is reached to match the current time.

3. Press the “NEXT” button
   a. The upper left of the display will show “SET TIME”
   b. The minutes will flash

4. Press the UP or DOWN buttons until the minutes match the current time. If you need to go back to the HOUR screen press the “REGEN” button.

5. Press the “NEXT” button to return to the main screen.

Power Loss – Lithium battery on circuit board provides up to 2 years of time clock backup during power outages. If the power is out when battery is depleted, only time of day needs to be reset, all other values are stored in non-volatile memory. When time of day is flashing, replace lithium coin type 2032 battery. Battery back-up feature will be activated after 24 hours of power.
B) Enter Programming: The manufacturer has preset the unit to regenerate at least every 3 days with the day override function. More frequent regenerations may be required.

1. Hardness: Press “NEXT” and UP (triangle pointing up) buttons simultaneously for 3 seconds.
   a. The upper left of the display will show “SET HARDNESS”
   b. A number will flash (default 20).
   c. Leave it set the default value. Does not apply to PTR1 models.

2. Regeneration Days Override: Press the “NEXT” button
   a. The upper left of the display will show “SET”
   b. The lower left of the display will show “REGEN DAY”
   c. A number will flash (default 3). Use the tables on page 10. Select the table based on tank size or PPM-GAL capacity. Use the number of people and the tannin level to determine the maximum number of days between regenerations (never more than 3).d. Using the UP or DOWN (triangle pointing up or down) buttons, set the maximum number of days the system will go between regenerations even if the unit shows capacity remaining based on water usage, adjusted “hardness” setting and capacity setting. The allowable range is 1 to 3 and OFF. If set to OFF, the unit will only regenerate based on water usage, adjusted hardness setting and capacity. DO NOT set to “OFF”.

3. Regeneration Time: (3:30 AM) Press the “NEXT” button
   a. The upper left of the display will show “SET TIME”
   b. The lower left of the display will show “REGEN”
   c. The hour and AM or PM will flash

4. Regeneration Hour: Using the UP or DOWN buttons, set the combination of hour of day and “AM” or “PM” that the BACKWASH cycle of regeneration should occur. Please note that regeneration will actually begin with the short (less than 10 minutes) Brine Fill cycle 90 minutes prior to the time set here followed by 90 minutes (default) of inactivity to allow water in the brine tank to become saturated with salt.

5. Press the “NEXT” button
   a. The upper left of the display will show “REGEN TIME MINUTES”
   b. The lower left of the display will show “SET”
   c. The minutes will flash

6. Regeneration Minutes: Using the UP or DOWN buttons, set the minutes portion of the time when regeneration should occur. If you need to go back to the HOUR screen press the “REGEN” Button.

7. Exit Programming: Press the “NEXT” button
   a. The upper left of the display will show “TIME”
   b. The current time of day will be shown on the right side of the display
   c. Only the colon between the hour and minutes will be flashing

Specifications

3.0
CAPACITY (ppm gallons)
@Factory Salt @ 9lb/ft3| 2,100| 3,150| 4,200| 5,250| 6,300
Operating Flow Rate, gpm
Continuous (2 gpm/ft3)| 2| 3| 4| 5| 6
Service (5 gpm/ft3, <= 15 psi drop)| 5| 8| 10| 13| 15
Peak (Max. 20 psi drop)| 22| 22| 25| 25| 25
Pressure Loss psi
@ Continuous Flow Rate| 1| 1| 2| 2| 2
@ Service Flow Rate| 3| 5| 4| 7| 6
@ Peak Flow Rate| 19| 20| 19| 20| 19
Regen. Flow Rates, gpm
Backwash & Rapid Rinse| 1.0| 1.3| 1.7| 1.7| 1.7
Injector| White| White| Blue| Blue| Blue
Brine Draw / Rinse| 0.28 / 0.36| 0.28 / 0.36| 0.38 / 0.5| 0.38 / 0.5| 0.38 / 0.5
Service Pipe Size, in.| 1” & 3/4”| 1” & 3/4”| 1” & 3/4”| 1” & 3/4”| 1” & 3/4”
Factory Regeneration Settings
Brine Tank Fill (lbs of salt)| 9| 13.5| 18| 22.5| 27
Softening (minutes dissolving salt)| 90| 90| 90| 90| 90
Backwash (minutes)| 12| 13| 12| 18| 20
Brine Draw & Rinse (minutes)| 50| 75| 65| 90| 110
Backwash 2 (minutes)| 1| 1| 1| 1| 1
Rapid Rinse (minutes)| 15| 18| 15| 22| 27
Total Water Used, gallons| 44| 66| 76| 110| 132
Dimensions in.
Mineral Tank, diameter x height| 9 x 48| 10 x 54| 12 x 48| 13 x 54| 14 x 65
Brine Tank, diameter x height| 18 x 33| 18 x 33| 18 x 33| 18 x 33| 23 x 42
Overall, length x width x height| 18 x 27 x 56| 18 x 28 x 62| 18 x 30 x 56| 18 x 31 x 62| 23 x 37 x 76
Approximate Ship Wt., lbs.| 104| 137| 162| 213| 213
Factory Default Settings:|

Adj. “Hardness” 20 (not used on this unit) Days Between Regenerations 3 Regeneration Time 3:30 AM
Capacity (24 x 1000, not used with this unit)

Component Parts Breakdown

Component Parts List

REF| DESCRIPTION| MODEL NUMBER| | | |
---|---|---|---|---|---|---
PTR1-2100| PTR1-3150| PTR1-4200| PTR1-5250| PTR1-6300
**A*| Control Valve| PTR1-2100-VLV-L-BP-| PTR1-3150-VLV-L-BP-| PTR1-4200-VLV-L-BP-| PTR1-5250-VLV-L-BP-| PTR1-6300-VLV-L-BP-
B| Mineral Tank| MTP0948GR| MTP1054GR| MTP1248GR| MTP1354GR| MTP1465N
C| Distributor| D100S-48| D100S-54| D100S-48| D100S-54| D100S-65
D| Resin| 2 – T05P| 3 – T05P| 4 – T05P| 5 – T05P| Qty 6 – T05P
E| 1/4/ x 1/8 gravel| QC20| QC20| QC20| 2 – QC20| QC50
F| Brine Tank Assy.| BTSQ1833ASSY| BTSQ1833ASSY| BTSQ1833ASSY| BTSQ1833ASSY| BT2342ASSY
G| Overflow Elbow| BT-OVERFLO| BT-OVERFLO| BT-OVERFLO| BT-OVERFLO| BT- OVERFLO
H| Safety Brine Valve| SBV14ASSY| SBV14ASSY| SBV14ASSY| SBV14ASSY| SBV23ASSY
I| Salt Platform| BTSG18SQ| BTSG18SQ| BTSG18SQ| BTSG18SQ| BTSG23
J**| Bypass Valve Less Fittings| CV3006| CV3006| CV3006| CV3006| CV3006
K**| Elbow Locking Clip| FC103| FC103| FC103| FC103| FC103

*A top screen (18280-02, not shown) is included with the control valve assembly
**Refer to “Installation Fitting Assemblies” pages 16 – 18 for available I/O fittings.
ALL MODELS INCLUDE ¾ QUICK CONNECT FITTINGS AS WELL AS 1” MALE NPT ELBOWS

Control Valve Breakdown

Control Valve Parts List

CV3010-1F

| Injector, White (PTR1-2100, PTR1-3150)
Injector, Dark Blue (PTR1-4200, PTR1-5250, PTR1-6300)
15| CV3150| Retainer, Split Ring
16| CV3151| Nut, 1” Quick Connect
17| CH4615| Clip, Elbow Locking
18| CV3163| O-ring, -019
19| CV3165-01| Retainer, Brine Refill Flow Control
20| CV4144| 3/8” Elbow, Parker fitting
21| CV3192 PKP10TS8BULK| Compression nut, ¾” FNPT, for drain elbow Insert, for 5/8” OD poly tube
22| CV3158-02| Elbow, Drain, ¾” Male
23| CV3159-01| Retainer, Drain Line Flow Control
24| CV3162-010 CV3162-013
CV3162-017| Drain Line Flow Control Button:
Flow Control Washer, 1.0 GPM (PTR1-2100) Flow Control Washer, 1.3 GPM (PTR1-3150)
Flow Control Washer, 1.7 GPM (PTR1-4200, PTR1-5250, PTR1-6300)

Installation Fitting Assemblies

1″ PVC MALE NPT ELBOW| |

3/4″ & 1″ PVC SOLVENT ELBOW

---|---|---
Ref| Part #| Description| Qty| Ref| Part #| Description| Qty
| CV3007| 1″ PVC male NPT elbow assy|

2

| | CV3007-01| 3/4″ & 1″ PVC solvent elbow assy| 2
1| CV3151| Nut, 1″ quick connect| 2| 1| CV3151| Nut, 1″ quick connect| 2
2| CV3150| Split ring| 2| 2| CV3150| Split ring| 2
3| CV3105| O-ring 215| 2| 3| CV3105| O-ring 215| 2
4| CV3149| Fitting| 2| 4| CV3189| Fitting| 2

1″ BRASS SWEAT| |

3/4″ BRASS SWEAT

---|---|---
Ref| Part #| Description| Qty| Ref| Part #| Description| Qty
| CV3007-02| 1″ brass sweat assembly| 2| | CV3007-03| 3/4″ brass sweat assembly|

2

1| CV3151| Nut, 1″ quick connect| 2| 1| CV3151| Nut, 1″ quick connect| 2
2| CV3150| Split ring| 2| 2| CV3150| Split ring| 2
3| CV3105| O-ring 215| 2| 3| CV3105| O-ring 215| 2
4| CV3188| Fitting| 2| 4| CV3188-01| Fitting| 2

Installation Fitting Assemblies (cont.)

3/4″ BRASS SHARK BITE

| |

1″ BRASS SHARK BITE

---|---|---
Ref| Part #| Description| Qty| Ref| Part #| Description| Qty
| CV3007-12| 3/4″ brass shark bite assembly|

2

| | CV3007-13| 1″ brass shark bite assembly| 2
1| CV3151| Nut, 1″ quick connect| 2| 1| CV3151| Nut, 1″ quick connect| 2
2| CV3150| Split ring| 2| 2| CV3150| Split ring| 2
3| CV3105| O-ring 215| 2| 3| CV3105| O-ring 215| 2
4| CV3628| Fitting| 2| 4| CV3629| Fitting| 2

1-1/4″ PLASTIC MALE NPT

Ref| Part #| Description| Qty
| CV3007-05| 1-1/4″ plastic male NPT assembly| 2
1| CV3151| Nut, 1″ quick connect| 2
2| CV3150| Split ring| 2
3| CV3105| O-ring 215| 2
4| CV3317| Fitting| 2

Installation Fitting Assemblies (cont.)

3/4″ QUICK CONNECT

Ref| Part #| Description| Qty
K| QFNCR4| 3/4″ QUICK CONNECT| 1*

SERVICE WRENCH – CV3193
Although no tools are necessary to assemble or disassemble the valve, the Service Wrench, (shown in various positions on the valve) is available to aid in assembly or disassembly.

Troubleshooting

inserted in fittings
B)      Brine line inserted into the brine tank overflow fitting rather than connected to the safety brine valve
C)      System drain line connected to brine overflow fitting or overflow drain line
D)      Obstruction in the control valve
E)      Problems with drain line: plugged, frozen, kinked, flexible tubing, overhead installation, diameter too small, longer than 15’
F)      Missing BLFC
G)     Missing brine stem
H)      Worn seals| 1)       Tighten nuts at either end of brine line
2)       Verify brine line is installed correctly
3)       Verify system drain line is not connected to brine overflow elbow or brine overflow drain line
4)       Check for debris in DLFC Assembly, BLFC Assembly, injector, injector screen
5)       Manually put system into Backwash Cycle (page 8) and unplug the transformer for 30 minutes to dislodge debris from inside the control valve or disassemble and clean control valve internal components
6)       Resolve issues with the drain line
7)       Verify brine line flow control button is not missing
8)       Verify piston brine stem is not missing
9)       Replace seal and spacer assembly
Untreated water or system not using salt| A)      System is plugged into an electrical outlet without power or one that is tied to a switch
B)      No salt in the brine tank
C)      Salt in the brine tank has “bridged”
D)      Bypass Valve is not in “Service” position or is leaking
E)      Obstruction in control valve
I)    Problems with drain line: : ( See letter “E” in prior section )
F)      Control valve programmed incorrectly
G)     System sized improperly for actual service flow rates
H)      Faulty or unplugged drive motor
I)         Meter cable disconnected| 1)       Verify system has uninterrupted power
2)       Fill brine tank with salt
3)       Hit the side of the brine tank with rubber mallet to break any bridging that has formed in the brine tank
4)       Verify bypass is in “Service” position (Figure 4a, Page 7)
5)       Check for debris in DLFC Assembly, BLFC Assembly, injector, injector screen
6)       Manually put system into Backwash Cycle (page 8) and unplug transformer for 20-30 minutes to dislodge debris
7)       Resolve issues with drain line
8)       Review control valve programming
9)       Verify actual service flow rates required and compare to system specifications (page 12)10)   Verify drive motor is connected to control valve circuit board connector J1 (labeled “MOTOR”)
11)   Verify meter cable (grey cable, 3 pins) is connected to control valve circuit board connector J2 (labeled “METER”)
PROBLEM| CAUSES| SOLUTIONS
---|---|---
System regenerates at wrong time of day| A)      Clock is not set
B)      Power outage
C)      Incorrect control valve programming| 1)       Reset system clock (pages 9)
2)       Verify control valve programming (pages 9- 11)
Resin in water lines, plugged aerators| A)      Unit is installed backwards
B)      Distributor basket is damaged| 1)       Re-plumb unit with water supply entering bypass inlet (page 4)
2)       Replace damaged distributor basket
Salty Water| A)      Brine tank overfilled
B)      Problems with
drain line: ( See Letter “E” in Brine Tank Overfill section )C) Rinse cycle is short
D)      Salt setting too high
E)      Distributor tube improperly seated in control valve or is too short
F)      Low water pressure| 1)       See “Brine tank overfills” section (Page 19)
2)       Resolve drain line issues
3)       Contact technical support for assistance in verifying \ adjusting Rinse Cycle length and Salt Setting
4)       Verify proper installation of distributor tube
5)       Verify at least 25 psi of line pressure
System leaks to drain in “Service” position| A)      Problem in seal cartridge assembly
B)      Control valve is jammed or halted during regeneration
C)      Drive cap assembly is not tightened properly| 1)       Replace seals and/or piston if needed
2)       Verify control valve is in “SOFTENING” mode
3)       Tighten drive cap assembly
Low water pressure| A)      Iron or sediment build up in system
B)      Insufficient pump capacity| 1)       Increase backwash frequency by increasing equivalent hardness setting (page 9)
2)       Verify at least 25 psi of line pressure
Display is blank| A)      Control valve circuit board needs reset
B)      Transformer is unpowered, unplugged or defective
C)      Defective circuit board| 1)       Hold “NEXT” and “REGEN” buttons for 3 seconds
2)       Remove battery, unplug power for 5 seconds, plug back in, replace dead battery
3)       Verify transformer is plugged into an electrical outlet that has power and transformer cable (black, 4 pins) is plugged into control valve connector J4 (labeled “POWER”)4)       With transformer plugged into electrical outlet, use a volt meter to test the 2 outer pins (furthest left and furthest right) of connector J4 on the control valve circuit board. Should be approximately 15 volts DC. Replace transformer if defective.
5)       Replace circuit board if needed
“SOFTENING” does not display when water is flowing| A)      Bypass valve not in “Service” position
B)      Meter cable disconnected
C)      Restricted/stalled meter turbine
D)      Defective meter| 1)       Verify bypass is in “Service” position (Figure 4a, Page 7)
2)       Verify meter cable (grey cable, 3 pins) is connected to control valve circuit board connector J2 (labeled “METER”)
3)       Remove meter and check for restriction
4)       Replace meter if needed
---|---|---
PROBLEM| CAUSES| SOLUTIONS
---|---|---
Display shows incorrect time-of-day or time-of-day flashes| A)      Outlet is on a switch
B)      Power outage
C)      Control valve was reset
D)      Defective circuit board| 1)       Use an un-switched outlet
2)       Reset time-of-day
3)       Replace circuit board if needed
ERROR CODE:| |
1001 – unable to sense motor movement| A)      Drive motor not inserted fully to engage pinion or is defective
B)      Circuit board not properly snapped into drive bracket
C)      Center reduction gear reflector dirty| 1)       Re-insert motor, check for broken wires, verify motor plugged into connector J1 (labeled “MOTOR”) on control valve circuit board and reset control valve (hold “NEXT” and “REGEN” buttons for 3 seconds)
2)       Re-seat circuit board into drive bracket and reset control valve
3)       Clean reduction gear reflectors (page 14)
1002 – unexpected motor stall| A)      Obstruction in control valve
B)      Main drive gear too tight
C)      Improper voltage delivered to circuit board| 1)       Remove piston and seal assemblies for inspection and repair or replacement and reset control valve (hold “NEXT” and “REGEN” buttons for 3 seconds)
2)       Loosen main drive gear and reset control valve
3)       Verify proper voltage is being supplied to circuit board (see Solution 4 under “Display is Blank” section, page 20)
1003 – motor ran too long, cannot find next cycle position| A)      Motor failure during regeneration
B)      Obstruction in control valve
C)      Drive bracket not snapped in place properly| 1)       Re-insert motor, check for broken wires, verify motor plugged into connector J1 (labeled “MOTOR”) on control valve circuit board and reset control valve (hold “NEXT” and “REGEN” buttons for 3 seconds)
2)       Remove piston and seal assemblies for inspection and repair or replacement and reset control valve
3)       Re-seat drive bracket assembly and reset control valve
1004 – motor ran too long, timed out trying to reach home position| A) Drive bracket not snapped in place properly
B)      Center reduction gear reflector dirty| 1)       Re-seat drive bracket assembly and reset control valve (hold “NEXT” and “REGEN” buttons for 3 seconds)
2)       Clean reduction gear reflectors (page 14)
1006 – MAV/SEPS/ NHBP/AUX MAV
motor ran too long, looking for park position| A)      Control valve not programmed for ALT OFF
B)      Obstruction in control valve| 1)       Enter cycle programming level and verify second parameter is set to ALT oFF
2)       Remove piston and seal assemblies for inspection and repair or replacement and reset control valve (hold “NEXT” and “REGEN” buttons for 3 seconds)
1007 – MAV/SEPS/ NHBP/AUX MAV
motor ran too short looking for park position| A)      Control valve not programmed for ALT OFF
B)      Obstruction in control valve| 1)       Enter cycle programming level and verify second parameter is set to ALT oFF
2)       Remove piston and seal assemblies for inspection and repair or replacement and reset control valve (hold “NEXT” and “REGEN” buttons for 3 seconds)

TEN YEAR LIMITED WARRANTY

WARRANTY – Franklin Water Treatment, LLC, warrants this water conditioner against any defects that are due to faulty material or workmanship during the warranty period.
This warranty does not include damage to the product resulting from accident, neglect, misuse, misapplication, alteration, installation, or operation contrary to printed instructions, or damage caused by freezing, fire, flood, or Acts of God. From the original date of consumer purchase, we will repair or replace, at our discretion, any part found to be defective within the warranty period described below. Purchaser is responsible for any shipping cost to our facility and any local labor charges.

• One year on the entire water conditioner
• Five years on the control valve (except the seal & spacer kit which is a wear & tear component)
• Five years on the brine tank (if applicable)
• Ten years on the mineral tank

GENERAL CONDITIONS – Should a defect or malfunction occur, contact the dealer that you purchased the product from. If you are unable to contact the dealer, contact Franklin Water Treatment, LLC at (260)693-1972. We will require a full description of the problem, model number, date of purchase, and selling dealer’s business name and address.
We assume no warranty liability in connection with this water conditioner other than specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. We do not authorize any person or representative to assume for us any other obligations on the sale of this water conditioner.

FILL IN AND KEEP FOR YOUR RECORDS
Original Purchaser
Date of Purchase
Model #
Address of Original Installation
City
State
Dealer Purchased From
Dealer Address
City
State
Franklin Water Treatment, LLC
12630 U.S. 33 North, Churubusco, IN 46723
Phone: (260)693-1972 Fax: (260)693-0602
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