DRAKE DIGITAL DSE 2 Plus Dual HD Digital Signage Encoder Instruction Manual

DRAKE DIGITAL DSE 2 Plus Dual HD Digital Signage Encoder

• Model: DSE 2 PLUS 1002583
• Item: 1002583
• Description: HD Encoder with QAM Output

We recommend that you write the following information in the spaces provided below.

Purchase Location Name:|
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Purchase Location Telephone Number:|
DSE 2 PLUS Serial Number:|

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Reverse engineering or disassembly is prohibited.

Caution Statements

WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE TO RAIN OR MOISTURE.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED PERSONNEL.

• A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
• The lightning flash with the arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
• The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

WARNING

• THE SOCKET OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AND SHALL BE EASILY ACCESSIBLE.
• TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT OPEN THE CABINET, REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

CAUTION: TO PREVENT ELECTRIC SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

ATTENTION: POUR PREVENIR LES CHOCS ELECTRIQUES, NE PAS UTILISER CETTE FICHE POLARIsEE AVEC UN PROLONGATEUR, UNE PRISE DE COURANT OU UNE AUTRE SORTIE DE COURANT, SAUF SI LES LAMES PEUVENT ETRE INSEREES A FOND SANS EN LAISSER AUCUNE PARTIE A DECOUVERT.

Important Safety Instructions

1. Read Instructions: All the safety and operating instructions should be read before the product is operated.
2. 2. Retain Instructions: The safety and operating instructions should be retained for future reference.
3. 3. Heed Warnings: All warnings on the product and in the operating instructions should be adhered to.
4. 4. Follow Instructions: All operating and use instructions should be followed.
5. 5. Cleaning: Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
6. 6. Attachments: Do not use attachments that are not recommended by the product manufacturer as they may cause hazards.
7. 7. Water and Moisture: Do not use this product near water—for example, near a bathtub, wash bowl, kitchen sink or laundry tub; in a wet basement;or near a swimming pool; and the like.
8. 8. Accessories: Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious injury to a child or adult, and serious damage to the product. Use only with a cart, stand, tripod, bracket, or table recommended by the manufacturer, or sold with the product. Any mounting of the product should follow the manufacturer’s instructions and should use a mounting accessory recommended by the manufacturer.
9. A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
10. Ventilation: Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating,] and these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or similar surface. This product should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer’s instructions have been adhered to.
11. Power Sources: This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your home, consult your product dealer or local power company. For products intended to operate from battery power, or other sources, refer to the product’s operating instructions.
12. Grounding or Polarization: This product may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized plug. Alternate Warnings – If this product is equipped with a three-wire grounding-type plug, a plug having a third (grounding) pin, the plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
13. Outdoor Antenna Grounding: If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is grounded so as to provide some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of the antenna-discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.
14. Power-Cord Protection: Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the product.
15. Lightning: For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product due to lightning and power-line surges. ****
16. Power Lines: An outside antenna system should not be located in the vicinity of overhead power lines, other electric light or power circuits, where it can fall into such power lines or circuits. When installing an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits as contact with them may be fatal.
17. Overloading: Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock.
18. Object and Liquid Entry: Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.
19. Servicing: Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.
20. Damage Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
    • When the power-supply cord or plug is damaged,
    • If liquid has been spilled, or objects have fallen into the product,
    • If the product has been exposed to rain or water,
    •  If the product does not operate normally by following the operating instructions.
21. Adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation, e. If the product has been dropped or damaged in any way, and f. When the product exhibits a distinct change in performance—this indicates a need for service.
22. Replacement Parts: When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutes may result in fire, electric shock or other hazards.
23. Safety Check: Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the product is in proper operating condition.
24. Wall or Ceiling Mounting: The product should be mounted to a wall or ceiling only as recommended by the manufacturer.

NOTE TO CABLE INSTALLER

THIS REMINDER IS PROVIDED TO CALL THE CATV SYSTEM INSTALLERS ATTENTION TO ARTICLE 820-40 OF THE NEC THAT PROVIDES GUIDELINES FOR PROPER GROUNDING AND, IN PARTICULAR, SPECIFIES THAT THE CABLE GROUND SHALL BE CONNECTED TO THE GROUNDING SYSTEM OF THE BUILDING, AS CLOSE TO THEPOINT OF CABLE ENTRY AS PRACTICAL.

Specifications

ENCODER – VIDEO (Specifications are per Encoder)

Video Inputs:| VGA (with pass-through to monitor), HDMI (non-HDCP Copy Protected), Component (Y-Cr-Cb),

Composite (via Y-Input for 480i)

Video Resolution Modes:| 480i (640×480 / 720×480 @ 30 fps),

480p (640×480 / 720×480 @ 60 fps),

720p (1280x 720 @ 60 fps),

1080i (1920×1080 @ 30 fps)

Video Input Resolution Detection:| Yes, Automatic
Video Compression Format:| MPEG2 or MPEG4 / H.264
Video Adjustments:| Brightness, Contrast, Hue, Saturation, Sharpness
MPEG4 / H.264 Profiles Supported:| Simple, Advanced Simple, High
Bitrate:| 0.000 to 19 Mbps (depending on format)
ENCODER – AUDIO (Specifications are per Encoder)

Audio Inputs:| HDMI-embedded audio, 32 – 192 kHz sample rate PCM RCA-type L + R 1 x 1 Vrms nominal

3.5 Vrms max supports +/- 15 dB gain adjustment

Audio Compression Formats:| Dolby® Digital or MPEG1, Layer 2
QAM (Quadrature Amplitude Modulation) MODULATOR / MULTIPLEXER (per chassis)

QAM Output Modes:| 64 QAM or 256 QAM, ITU Annex B
Frequency Coverage:| 5 – 1002 MHz
Channel Plans:| Standard CATV, HRC, IRC, Broadcast and T Channels
Maximum Output Power Level:| + 45 dBmV
Level Adjustment Range:| 15 dB
Phase Noise:| – 95 dBc @ 10 kHz offset
Broadband Noise:| – 75 dBc @ > +/- 12 MHz
MER:| > 40 dB equalized
Channel Frequency Response:| < 1 dB
Carrier Suppression:| > 40 dB
I/Q Inbalance:| < 1 degree
Output Level Accuracy:| +/- 1 dB
QAM (Quadrature Amplitude Modulation) MODULATOR / MULTIPLEXER (per chassis)

Form Factor:| 1RU 19” rack mountable
Control:| On-board Ethernet Connection
Power Requirements:| +5 V @ 3.5A via supplied external power supply
Dimensions:| 10.5’’D x 2.0’’H x 19’’ W
Weight:| 4.5 lbs.
Temperature Rating:| 0 – 50˚ C ambient

Specifications, price, and availability are subject to change without notice or obligation.

Installation & Power-Up

Unpacking
You will find the following items in the box:

• DSE 2 PLUS Encoder Unit (QTY = 1)
• Power Adapter (QTY = 1)

Installation

• The DSE 2 PLUS is designed to be 1RU 19″ rack mountable in the close proximity to a 120 VAC 60 HZ power plug.

Warning: For safe and reliable operation, do not place objects within 1 inch of the unit that block airflow.

Power-Up

• Plug the Power Adapter into a power plug (120 VAC – 60 HZ). Plug the power pin into the back of the DSE unit at the input marked “DC Power”.

WARNING: For safe and reliable operation, only use the power adapter supplied with the encoder.

General Description & Features

The DSE 2 PLUS encodes up to two uncompressed programs from devices with HDMI (non-HDCP encrypted), High- Resolution Component Video, Composite or VGA outputs. The DSE 2 PLUS encodes the incoming programs to MPEG-2 or MPEG-4/H.264 compressed video. An internal multiplexing QAM modulator and low- noise upconverter allow programs to be combined with existing digital and or analog programming.

• Encodes a HD & SD stream of the same content in either MPEG-2 or H.264 formats
• Receives High-Resolution Component, VGA, or HDMI (non-HDCP content-protection) from two separate video sources.
• Video encodes to MPEG-2 or MPEG-4/H.264
• Supports 480i, 480p, 720p, or 1080i video resolution
• Audio encoding to Dolby Digital® or MPEG1-Layer 2
• Supports Closed Captioning
• High-level (+45 dBm) agile output programmable from 5 to 1,000 MHz using STD, HRC, IRC, and Broadcast channel plans
• GUI-based Remote Network Control and Monitoring

Rear Panel Operation

1. RF Output: This type “F” connector is a high level (+29.5 dBm to +45 dBm), agile 5 to 1002 MHz, multiplexed output from the DSE2 Plus RF output section.
2. DC Power Connector: This connector provides the means for connection to the 5 VDC output of the supplied external power supply.
3. Component Input 2: These three color-coded RCA connectors, Cr (red), Cb (blue), and Y (green), provide the means to input component video. To input composite video, use the green ‘Y’ connector.
4. VGA Input 2: This VGA-type connector provides the means to input VGA video from a computer or other device with VGA output.
5. HDMI Input 2: This connector provides the means to input HDMI video (without HDCP) with optional embedded audio.
6. Audio Input 2: These two color-coded RCA type connectors provide baseband audio Left (white) and Right (red) inputs to the DSE2 Plus.
7. Closed Caption Input 2: This connector provides the means to input closed captioning. It requires analog composite video that contains closed captioning.
8. VGA Loop Output 2: This connector provides VGA video output to a monitor or other equipment requiring VGA input. It is only active when VGA is input on R4.
9. Component Input 1: These three color-coded RCA connectors, Cr (red), Cb (blue), and Y (green), provide the means to input component video. To input composite video, use the green ‘Y’ connector.
10. VGA Input 1: This VGA-type connector provides the means to input VGA video from a computer or other device with VGA output.
11. HDMI Input 1: This connector provides the means to input HDMI video (without HDCP) with optional embedded audio.
12. Audio Input 1: These two color-coded RCA type connectors provide baseband audio Left (white) and Right (red) inputs to the DSE2 Plus.
13. Closed Caption Input 1: This connector provides the means to input closed captioning. It requires analog composite video that contains closed captioning.
14. VGA Loop Output 1: This connector provides VGA video output to a monitor or other equipment requiring VGA input. It is only active when VGA is input on R10.
15. Status LED: Ethernet Link indicator.
16. IP Reset: When pushed and held for about 10 seconds, resets the IP address, Usernames, and Passwords to Factory default values.
17. Ethernet Connection: This connector provides the means to connect the DSE2 Plus to an Ethernet local area network or computer for remote control, monitoring, and/or firmware update. It is not recommended that this port be connected directly to a wide-area network without external access controls, like a VPN or firewall.

Login Screen

First, connect the appropriate input and output video cables and plug in the DSE 2 PLUS power cable.
ETHERNET ACCESS

Local or remote communication with the unit is only possible through a GUI- based menu via any standard web browser (Chrome or Firefox recommended). Before you can communicate with the unit you must configure your computers Local Area Network connection to confirm with the DSE 2 Plus default IP of 172.16.80.1. To do so, follow these steps: Connect an Ethernet cable from your computer to the Ethernet connection on the rear panel of the DSE 2 Plus.

1. The following steps explain how to do this for a computer with windows XP operating software:

• On your computer, open the “Control Panel”
• Double-click on “Network Connections”
• Right-click on the “Local Area Connection”, and then click on the “properties”.
• A dialog box entitled “Local Area Connection Properties” will appear. In this box, double-click on the “Internet Protocol (TCP/IP)”.
• A dialog box entitled “Internet Protocol (TCP/IP) Properties” will appear. Select the “Use the following IP address” option and enter the following addresses:

1. IP address: 172.16.80.2
2. Subnet mask: 255.255.255.0
3. No need to enter a value for the Default Gateway.

Click OK to close the dialog box. Now your computer is ready to communicate with the unit.

The following steps explain how to do this for a computer with windows 7 operating software

• On your computer, open the “Control Panel”
•  Click on “Network and Internet”
• Click on the “View network status and tasks”
• Click on “Change Adapter Settings” on left-hand side of the window
• Right-click on the “Local Area Connection”, and then click on the “Properties”.
• A dialog box entitled “Local Area Connection Properties” will appear. In this box, double-click on the “Internet Protocol Version 4 (TCP/IPv4)”.
• A dialog box entitled “Internet Protocol Version 4 (TCP/IPv4) Properties” will appear. Select the “Use the following

1. IP address” option and enter the following addresses:
2. IP address: 172.16.80.2
3. Subnet mask: 255.255.255.0
4. No need to enter a value for the Default Gateway.

Click OK.

Open a web browser on your computer (Internet Explorer 7 or higher is recommended) and enter the following URL address (http://172.16.80.1). Once the DSE 2 Plus web server has been loaded from your browser, you should see the login dialog (see Figure 1). Enter the username and password and click LOG IN. The default username is “admin” (in lower case letters) and the default password is “pass” (in lower case letters).

Status Tab

The status tab provides the following information (View only):

1. The hardware version indicates the hardware version of the DSE 2 Plus
2. The Uptime of the unit (days, hours, minutes, and seconds), can be set on the System tab under Unit Description.

Encoders Tab

The Encoders tab allows you to set each encoder’s individual parameters. Select an encoder module from the drop-down menu and the appropriate setting selections will be displayed.

Channels Tab

The Channels tab provides an interface to configure the virtual channel mappings for this encoder host. If PSIP is enabled, this page will display a screen that looks as shown below; for each encoder output, the MPEG program number can be modified, along with the Major and Minor channel numbers. If one-part virtual channel numbers are desired, the PSIP Mode must be set to CVCT and the Minor number for each channel should be set to 0.

Output Configuration Tab

The Output tab provides an interface to set all modulator output settings for the unit.

System Configuration Tab

The System Tab allows you to set a unique IP address for remote access and monitoring. Pressing the rear panel IP reset button will enable the default IP 172.16.80.1. The unique IP address previously set will also be retained.

Firmware Update Tab

This tab uploads the newest available firmware for the DSE 2 PLUS and deploys firmware to the unit. While the firmware update tab is actively updating; the logging information and instructions are provided. When the update is completed, the unit will automatically reboot.

CATV Channel Frequencies

CABLE TV CHANNELS

Channel Number EIA/NCTA

Equivalent

| Center of Channel Frequency (MHz)
2| 57
3| 63
4| 69
5| 79
6| 85
95| 93
96| 99
97| 105
98| 111
99| 117
14| 123
15| 129
16| 135
17| 141
18| 147
19| 153
20| 159
21| 165
22| 171
7| 177
8| 183
9| 189
10| 195
11| 201
12| 207
13| 213
23| 219
24| 225
25| 231
26| 237
27| 243
28| 249
29| 255
30| 261
31| 267
32| 273
33| 279
34| 285
35| 291
36| 297
37| 303
CABLE TV CHANNELS

Channel Number EIA/NCTA

Equivalent

| Center of Channel Frequency (MHz)
38| 309
39| 315
40| 321
41| 327
42| 333
43| 339
44| 345
45| 351
46| 357
47| 363
48| 369
49| 375
50| 381
51| 387
52| 393
53| 399
54| 405
55| 411
56| 417
57| 423
58| 429
59| 435
60| 441
61| 447
62| 453
63| 459
64| 465
65| 471
66| 477
67| 483
68| 489
69| 495
70| 501
71| 507
72| 513
73| 519
74| 525
75| 531
76| 537
77| 543
78| 549
79| 555
80| 561
CABLE TV CHANNELS

Channel Number EIA/NCTA

Equivalent

| Center of Channel Frequency (MHz)
81| 567
82| 573
83| 579
84| 585
85| 591
86| 597
87| 603
88| 609
89| 615
90| 621
91| 627
92| 633
93| 639
94| 645
100| 651
101| 657
102| 663
103| 669
104| 675
105| 681
106| 687
107| 693
108| 699
109| 705
110| 711
111| 717
112| 723
113| 729
114| 735
115| 741
116| 747
117| 753
118| 759
119| 765
120| 771
121| 777
122| 783
123| 789
124| 795
125| 801
CABLE TV CHANNELS

Channel Number EIA/NCTA

Equivalent

| Center of Channel Frequency (MHz)
126| 807
127| 813
128| 819
129| 825
130| 831
131| 837
132| 843
133| 849
134| 855
135| 861
136| 867
137| 873
138| 879
139| 885
140| 891
141| 897
142| 903
143| 909
144| 915
145| 921
146| 927
147| 933
148| 939
149| 945
150| 951
151| 957
152| 963
153| 969
154| 975
155| 981
156| 987
157| 993
158| 999

Broadcast TV & T Channel Frequencies

VHF BROADCAST CHANNELS

Channel Number| Center of Channel Frequency (MHz)
2| 57
3| 63
4| 69
5| 79
6| 85
7| 177
8| 183
9| 189
10| 195
11| 201
12| 207
13| 213

T CHANNELS

Channel Number| Center of Channel Frequency (MHz)
7| 8.75
8| 14.75
9| 20.75
10| 26.75
11| 32.75
12| 38.75
13| 44.75
14| 50.75

UHF BROADCAST CHANNELS

Channel Number| Center of Channel Frequency (MHz)
14| 473
15| 479
16| 485
17| 491
18| 497
19| 503
20| 509
21| 515
22| 521
23| 527
24| 533
25| 539
26| 545
27| 551
28| 557
29| 563
30| 569
31| 575
32| 581
33| 587
34| 593
35| 599
36| 605
37| 611
38| 617
39| 623
40| 629
41| 635
42| 641
43| 647
44| 653
45| 659
46| 665
47| 671
48| 677
49| 683
50| 689
51| 695
52| 701
53| 707
54| 713
55| 719
56| 725
57| 731
58| 737
59| 743
60| 749
61| 755
62| 761
63| 767
64| 773
65| 779
66| 785
67| 791
68| 797
69| 803

Service

A Return Material Authorization (RMA) Number is required on ALL PRODUCT RETURNS (regardless of whether the product is being returned for repair or for credit). Product that is received at the factory without an RMA Number will be returned to the Sender, unopened. RMA Numbers must be used when returning product for credit or repair. Use of RMA Numbers will ensure efficient processing. When needing to return your product to R.L. Drake Holdings, LLC., please follow these simple steps listed below (in the order that they appear).

SERVICE REPAIRS ONLY

1. Contact R.L. Drake Holdings, LLC.’s Service Department in one of three ways:

• Phone: 800-523-6049
• Email: information@blondertongtue.com
• Fax: 732-679-4353

1. Request from Drake Service a copy of the Product Return Authorization Form.
2. Complete the Product Return Authorization Form fully.
3. Return the completed Product Return Authorization Form to the Drake Service Department using one of the contact methods listed in Step 1.
4. After completing Steps 1 through 4, an RMA Number will be assigned to you.
5. Securely pack the product and mark the box with your RMA Number. If shipping multiple boxes, all boxes must be marked with the RMA Number. Place the RMA Number near the return address in large, bold print (approx. 2” in height).
6. Ship your “SERVICE REPAIR ONLY” return to:
7. R.L. Drake Holdings, LLC.
8. Attn: Product Service Returns
9. One Jake Brown Road
10. Old Bridge, NJ 08857

CREDIT RETURNS ONLY

1. Contact R.L. Drake Holdings, LLC.’s Service Department in one of three ways:

• Phone: 800-523-6049
• Email: information@blondertongue.com
• Fax: 732-679-4353

1. Request from Drake Service a copy of the Product Return Authorization Form.
2. Complete the Product Return Authorization Form fully.
3. Return the completed Product Return Authorization Form to the Drake Service Department using one of the contact methods listed in Step 1.
4. After completing Steps 1 through 4, an RMA Number will be assigned to you.
5. Securely pack the product in its original undamaged box (returning the product without its original packaging in good,] new condition may cause the incursion of additional fees).N Pack this box within another shipping container or box. Mark the shipping box or container with your RMA Number. Place the RMA Number near the return address in large, bold print (approx. 2” in height).
6. Ship your “CREDIT RETURNS ONLY” return to:
7. R.L. Drake Holdings, LLC.
8. Attn: Product Credit Returns
9. One Jake Brown Road
10. Old Bridge, NJ 08857

NOTE

• All Credit Returns are subject to a 15% Restock Fee
• All shipments are to be PRE-PAID by the sender. NO CODs will be accepted.

IF YOU NEED TECHNICAL HELP

Call our Customer Service/Technical Support line at 800-523-6049 between 8:00 A.M. and 4:00 P.M. Eastern Standard Time, weekdays. Please have the unit’s serial number available. We will also need to know the specifics of any other equipment connected to the unit. When calling, please have the unit up and running, near the phone if possible. Our technician(s) will likely ask certain questions to aid in the diagnosis of the problem. Also, have a voltmeter handy, if at all possible.

DRAKE also provides technical assistance by

• Email: information@blondertongue.com
• Fax: 732-679-4353

Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units, there is a standard checkout fee that will be charged. Please perform whatever steps are applicable from the product’s Instruction Manual before calling or writing – this could save unnecessary phone charges. Please do not return the product without calling Drake Service and following the steps above first; it is preferred to help troubleshoot the problem over the phone (or by Email) first, saving you both time and money.

LIMITED WARRANTY

R.L. DRAKE LLC warrants to the original purchaser that this product shall be free from defects in material or workmanship for three (3) years from the date of original purchase. During the warranty period, the R.L. DRAKE LLC or an authorized Drake service facility will provide, free of charge, both parts and labor necessary to correct defects in material and workmanship. At its option, R.L. DRAKE LLC may replace a defective unit.

To obtain such warranty service, the original purchaser must

1. Retain the invoice or original proof of purchase to establish the start of the warranty period.
2. Notify the R.L. DRAKE LLC or the nearest authorized service facility, as soon as possible after the discovery of a possible defect, of:
   • the model and serial number,
   • the identity of the seller and the approximate date of purchase; and
   • A detailed description of the problem, including details on the electrical connection to associated equipment and the list of such equipment.
3. Deliver the product to the R.L. DRAKE LLC or the nearest authorized service facility, or ship the same in its original container or equivalent, fully insured and shipping charges prepaid.

Correct maintenance, repair, and use are important to obtain proper performance from this product. Therefore carefully read the Instruction Manual. This warranty does not apply to any defect that R.L. DRAKE LLC determines is due to:

1. Improper maintenance or repair, including the installation of parts or accessories that do not conform to the quality and specifications of the original parts.
2. Misuse, abuse, neglect or improper installation.
3. Accidental or intentional damage.

All implied warranties, if any, including warranties of merchantability and fitness for a particular purpose, terminate three (3) years from the date of the original purchase. The foregoing constitutes R.L. DRAKE LLC’s entire obligation with respect to this product, and the original purchaser shall have no other remedy and no claim for incidental or consequential damages, losses or expenses. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusions or limitations of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. This warranty shall be construed under the laws of Ohio.

For Service, contact

R. L. DRAKE HOLDINGS LLC

Customer Service and Parts: 800-523-6049
Fax: 732-679-4353
Email: information@blondertongue.com
Web Site: www.rldrake.com

R.L. DRAKE HOLDINGS, LLC

• Sales and Support: 800-523-6049
• Fax: 732-679-4353
• www.rldrake.com

References

• Blonder Tongue Laboratories, Inc.

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