MECER SM-HVIT_syc5w1 High Velocity IT Instruction Manual

: June 12, 2024
: MECER

Table of Contents

INTRODUCTION
AUDIENCE PROFILE
PREREQUISITES
COURSE OBJECTIVES
COURSE CONTENT
ASSOCIATED CERTIFICATIONS & EXAM
BOOK YOUR COURSE & EXAM
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COURSE OUTLINE
SM-HVIT
ITIL o 4 SPECIALIST HIGH-VELOCITY IT (EXAM INCLUDED)

DURATION| LEVEL| TECHNOLOGY| DELIVERY METHOD| TRAINING CREDITS
---|---|---|---|---
3 Days| Advanced| ITIL® 4| Instructor Led| None

INTRODUCTION

The ITIL® 4 Specialist: High-Velocity IT course is based on the ITIL® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence
of business and technology, or to establish a new digital organization. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam.

AUDIENCE PROFILE

The target audience for the ITIL® 4 Specialist: Drive Stakeholder Value includes, but are not limited to, the following:
– Service management practitioners involved in interactions with customers, users and suppliers
– Team leads and middle management of service providers
– Service and product owners, service designers
– Relationship managers, service level and service experience managers

PREREQUISITES

Those wishing to take this course must have passed the ITIL® 4 Foundation examination.

COURSE OBJECTIVES

At the end of this course, participants will be able to:
– Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
– Understand the digital product lifecycle in terms of the ITIL® operating model.
– Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT.
– Know how to contribute to achieving value with digital products.

COURSE CONTENT

Lesson 1: Course Introduction – Let’s Get to Know Each Other
– Course Overview
– Course Learning Objectives
– Target Audience
– Characteristics
– ITIL® 4 Certification Scheme
– Course Components
– Course Agenda
– Module-End Exercises
Lesson 2: Introduction to High
-Velocity IT
– High-Velocity IT
– Digital Technology
– Digital Organizations
– Digital Transformation
Lesson 3: High-Velocity IT Approaches
– The relevance of High-Velocity IT Approaches
– High-Velocity IT Approaches in Detail
Lesson 4: High-Velocity IT Operating Models
– Introduction
– ITIL® Perspective
– High-Velocity IT Aspects – High-Velocity IT Applications
Lesson 5: ITIL® Building Blocks for High-Velocity – Digital Product Lifecycle
– Service Value Streams – Four Dimensions of Service Management – ITIL® Management Practices
Lesson 6: High
-Velocity IT Culture
– Key Behaviour Patterns
– ITIL® Guiding Principles
Lesson 7: Supporting Models and Concepts for Purpose
– Ethics – Design Thinking
Lesson 8: Supporting Model and concepts for People
− Reconstructing for Service
Agility
− Safety Culture
− Stress Prevention
Lesson 9: Supporting Models and Concepts for Purpose
− Working in Complex
Environments
− Lean Culture
− ITIL® Continual Improvement Model
Lesson 10: High-Velocity IT
Objectives and Techniques
− High-Velocity IT Objectives
− High-Velocity IT Techniques
Lesson 11: Techniques for Valuable Investments
− Prioritization Techniques
− Minimum Viable Products and Services
− Product/Service Ownership
− A/B Testing Lesson 12: Techniques for Fast Developments

ASSOCIATED CERTIFICATIONS & EXAM

This course will prepare delegates to take the ITIL® 4 Specialist: High- Velocity IT exam. Successfully passing this exam will result in the ITIL® 4 Specialist: High-Velocity IT Certification
Exam Prerequisite:
Note that attendance and completion of the Instructor-led ITIL® 4 Specialist: High-Velocity IT course is mandatory and serves as a prerequisite before attempting the ITIL® 4 Specialist: High-Velocity IT Examination.
Exam Format:
– 40 questions, multiple choice examination
– Closed Book
– Online Web Based
– 90 minutes (candidates taking exam in a language that is not their native or working language may be awarded 25% extra time)
– Pass Score 70% or higher — a raw score of 28 marks or above

BOOK YOUR COURSE & EXAM

Please Note: The ITIL® 4 Specialist: High-Velocity IT course bundle includes the ITIL® 4 Specialist: High-Velocity IT examination and will be quoted and purchased together.