STIEBEL ELTRON CNS 100 A Wall Mounted Convector Heater Installation Guide

: June 12, 2024
: STIEBEL ELTRON

**STIEBEL ELTRON CNS 100 A Wall Mounted Convector Heater

**

SPECIAL INFORMATION

Keep children under the age of 3 away from the appliance if constant supervision cannot be guaranteed.
Children from the age of 3 to 7 may switch the appliance on and off, provided they are supervised or have been instructed in the safe operation of the appliance and understand any risks that may result therefrom. This is subject to the appliance having been installed as described. Children from the age of 3 to 7 must not plug the power cable into its socket nor regulate the appliance.
The appliance may be used by children aged 8 and up and persons with reduced physical, sensory or mental capabilities or a lack of experience and know-how, provided that they are supervised or they have been instructed on how to use the appliance safely and have understood the resulting risks.
Children must never play with the appliance. Children must never clean the appliance or perform user maintenance unless they are supervised.
Parts of the appliance can get very hot and may cause burns. Particular caution is advised when children or vulnerable persons are present.
In order to avoid overheating, do not cover the heater.
Never install the appliance directly below a wall socket.
Install the appliance in such a way that the control equipment cannot be touched by a person in the bath or shower.
In the case of a permanent connection, the appliance must be able to be separated from the power supply by an isolator that disconnects all poles with at least 3 mm contact separation.
The power cable must only be replaced (for example if damaged) with the original spare part by a qualified electrician authorised by the manufacturer.
Secure the appliance as described in chapter 9 “Installation”.

General information

Document information

The chapter Operation is intended for users and heating contractors.

The chapter Installation is intended for heating contractors.

Read these instructions carefully before using the appliance and retain them for future reference. Pass on the instructions to any new users.

Key to symbols

Layout of safety information

Safety information comprises a warning symbol, a keyword and a text giving information. Safety information is printed on a grey background.

Example:
Layout of safety information

Symbol (see chapter on warning symbols/symbols)
Keyword (see chapter on keywords)
Description (see chapter on warning symbols/symbols)
Information text

Keywords

KEYWORD	Description
DANGER	The keyword DANGER indicates information which must be observed,

otherwise serious injury or death will result.
WARNING| The keyword WARNING indicates information that must be observed, otherwise serious injury or death may result.
CAUTION| The keyword CAUTION indicates information that must be observed, otherwise relatively serious or light injuries may result.

Warning symbols/symbols

Warning symbol	Description
Injury
Electrocution
Burns or scalding
Other situations
Fire

Symbol | Never cover the appliance
Symbol | Appliance disposal

Text symbols and layout in this documentation

Read the text next to this symbol carefully.

» The “»” symbol indicates that you should do something. The action you need to take is described step by step.

Passages with the “–” symbol show you lists of items.

Information on the appliance

Never cover the appliance

Units of measurement

The dimensions in this document are given in mm. Any alternative units of measurements are specified accordingly.

Safety

Intended use

This appliance is designed to heat living areas.

This appliance is designed for domestic use. It can be used safely
by untrained persons. The appliance can also be used in a nondomestic environment, e.g. in a small business, as long as it is used in the same way.

Any other use beyond that described shall be deemed inappropriate.
Observation of these instructions is also part of the correct use of this appliance. Any modifications or conversions to the appliance void all warranty rights.

Safety information

Operate the appliance only when fully installed and with all safety equipment fitted.

WARNING Fire

Never operate this appliance …

in rooms where the appliance is at risk of fire or explosion as a result of chemicals, dust, gases or vapours.
in the direct proximity of pipes or receptacles that carry or contain flammable or explosive materials.
if work such as laying cables, grinding or sealing is carried out in the installation room.
if sprays, floor polish or similar products containing napsan are used. Vent the room sufficiently before heating.
if the minimum clearances to adjacent object surfaces are not maintained, for example to furniture, net curtains, curtains, textiles or other flammable materials (for minimum clearances, see specification chapter).
if an appliance component is damaged, the appliance has fallen over or already had a fault.

WARNING Injury

Keep children under the age of 3 away from the appliance if constant supervision cannot be guaranteed.
Children from the age of 3 to 7 may switch the appliance on and off, provided they are supervised or have been instructed in the safe operation of the appliance and understand any risks that may result therefrom. This is subject to the appliance having been installed as described.
Children from the age of 3 to 7 must not plug the power cable into its socket nor regulate the appliance.
The appliance may be used by children aged 8 and up and persons with reduced physical, sensory or mental capabilities or a lack of experience and know-how, provided that they are supervised or they have been instructed on how to use the appliance safely and have understood the resulting risks.
Children must never play with the appliance. Children must never clean the appliance or perform user maintenance unless they are supervised.

WARNING Fire
Never place any flammable, combustible or insulating objects or materials, such as laundry, blankets, magazines, containers with floor polish or napsan, spray cans or similar on the appliance or in direct proximity to it.

WARNING Burns
The surfaces of the appliance casing and the expelled air become hot during operation (more than 80 °C).

WARNING Overheating
In order to avoid overheating, do not cover the heater.

Never step on the appliance.

CE designation

The CE designation shows that the appliance meets all essential requirements according to the:

Electromagnetic Compatibility Directive
Low Voltage Directive

Test symbols

See type plate.

The type plate is located on the right on the exterior of the appliance.

Appliance description

The appliance is an electric direct heater only for installation on a wall.

The appliance is suitable as a full heating system in bathrooms, for example, or for use between seasons and as a booster heater in smaller rooms, such as hobby and guest rooms.

The air in the appliance is heated by a heating element and expelled via natural convection through the air outlet grille at the top. Cool room air flows in through the apertures at the bottom of the appliance.

After mounting the appliance on the wall and making the electrical connection using a mains plug, the appliance is ready for operation.

Operation

Description of the user interface

Switch the appliance ON via the switch on the r.h. side of the appliance.
Set the required room temperature via the continuously variable temperature selector (for temperatures see specification chapter).

As soon as the selected room temperature is reached, it is constantly maintained at this selected temperature through periodic heating (the output of the appliance must correspond at least to the required heat demand of the room).

If several appliances are installed in a single room, the setting at the temperature selector on each appliance can be different.

To avoid excessive power consumption when windows are open, you should stop the appliance while venting.

Frost protection

Turn the temperature selector as far to the right as possible. In this position, the temperature controller switches on the heating automatically if the room temperature drops to approx. +6 °C.

Limiting the temperature controller

Using the two pins fitted to the back of the control casing, you can fix the temperature controller at a certain setting or limit the temperature setting range.

Break out the pins.
To fix the selected temperature, push a pin into the hole opposite (see diagram).

Pin
Temperature selector
- To limit the temperature setting range, set the minimum and maximum values at the temperature selector, and push a pin for each into the slightly offset hole opposite (see diagram).
Pin
Temperature selector

External room temperature controller

If required, the appliance can be operated on site with a commercially available external room temperature controller.

To do this, turn the temperature selector as far to the right as possible.
Fit the room thermostat as far from the appliance as possible, at least 1.5 m above the ground.

Shutting down

Move the switch on the right of the appliance to OFF.
Pull the mains plug out of the socket.

Cleaning, care and maintenance

If a pale brownish discolouration appears on the appliance casing, wipe this off as soon as possible with a damp cloth. Clean the appliance when cold with ordinary cleaning products. Avoid abrasive or corrosive cleaning products.

CAUTION Fire
Never spray cleaning spray into the air slot. Ensure that no moisture can enter the appliance.

As part of regular maintenance, we recommend also having the control components checked. The safety and control components should be checked by a contractor no more than ten years after commissioning.

What to do if …

… the appliance does not heat up:
Check the temperature set at the appliance and the MCB/fuse in your fuse box.

The appliance has a safety temperature controller that shuts the appliance down if it overheats. After the cause has been removed (for example air outlet or inlet apertures covered) and the appliance has cooled down for a few minutes, operation starts again.

If you cannot remedy the fault, contact your contractor. To facilitate and speed up your enquiry, please provide the number on the type plate (no. XXXXXX – XXXX – XXXXXX):

Safety

Only qualified contractors should carry out installation, commissioning, maintenance and repair of the appliance.

General safety instructions

We guarantee trouble-free function and operational reliability only if the original accessories and spare parts intended for the appliance are used.

DANGER Electrocution

If you mount the appliance on the wall, do so in such a way that control equipment cannot be touched by a person in the bath or shower.

CAUTION

Only fit the wall mounted appliance to a vertical wall that is temperature-resistant to at least 85 °C.
Observe the minimum clearances to adjacent object surfaces (for minimum clearances see specification chapter).
Never install the appliance directly below a wall socket.
Ensure that the power cable is not in contact with any appliance components.

Instructions, standards and regulations

Observe all applicable national and regional regulations and instructions.

Observe the Building and Garage Regulations [or local regulations].

Appliance description

Standard delivery

Wall mounting bracket (hooked into the appliance)

Installation

Installation with wall mounting bracket

Installing the wall mounting bracket

You can also use the wall mounting bracket as a template for wall mounting; this ensures the required floor clearance.

Unhook the wall mounting bracket.
Place the centred wall mounting bracket level on the ground and mark holes 1 and 2.
Lift up the wall mounting bracket so that its lower holes match up with the markings you have just made on the installation wall.
Mark holes 3 and 4 on the installation wall.
Drill holes at all four markings. Secure the wall mounting bracket with suitable materials (screws, rawl plugs) depending on the type of wall. With the vertical slots, you can compensate for an offset fixing hole.

Appliance installation

Hook the appliance by its slots in the back of the appliance on to all four tabs of the wall mounting bracket simultaneously.
Push the appliance to latch it in position.
Turn the locking bolt in the wall mounting bracket fully clockwise; this locks the appliance in place.
Push the safety cap onto the locking bolt to prevent it from loosening.
1. Locking bolt
2. Wall mounting bracket

Appliance installation

Appliance
Safety cap
Locking bolt

Dismounting the appliance

Remove the safety cap from the locking bolt
1. Appliance
2. Safety cap
3. Locking bolt

Power supply

Ensure the on-site supply cable has an adequate cross-section.
Ensure a socket or junction box for a permanent power supply is installed at a distance of at least 10 cm from the side of the appliance.

DANGER Electrocution!
Carry out all electrical connection and installation work in accordance with relevant regulations.

DANGER Electrocution!
The appliance must be able to be separated from the mains power supply by an isolator that disconnects all poles with at least 3 mm contact separation.

DANGER Electrocution!
Do not install the appliance with a fixed power cable.

Observe the type plate. The specified voltage must match the mains voltage.

Appliance handover

Explain the functions of the appliance to the user. Draw special attention to the safety information. Hand the operating and installation instructions to the user.

Specification

Dimensions and minimum clearances

| | CNS 100 A| CNS 150 A| CNS 200 A| CNS 250 A
---|---|---|---|---|---
| Appliance| Height| mm| | | 450|
A20| Appliance| Width| mm| 445| 590| 740| 890
| Appliance| Depth| mm| | | 100|
| Appliance| Minimum top clearance| mm| | | 250|
| Appliance| Minimum bottom clearance| mm| | | 100|
| Appliance| Minimum r.h. clearance| mm| | | 100|
| Appliance| Minimum l.h. clearance| mm| | | 100|
| Appliance| Minimum front clearance| mm| | | 500|
| Appliance| Minimum rear clearance| mm| | | 22|
B01| Electrical cabelentry| | | | | |
G05| Wall mounting bracket| Hole spacing| mm| 195| 343| 491| 639

Specification table

| CNS 100 A| CNS 150 A| CNS 200 A| CNS 250 A
---|---|---|---|---
220734| 220735| 220736| 220737
Connection output| kW| 1,0| 1,5| 2,0| 2,4
Setting range| °C| 7-30| 7-30| 7-30| 7-30
Frost protection setting| °C| 7| 7| 7| 7
Power connection| | 1/N~220-240 V| 1/N~220-240 V| 1/N~220-240 V| 1/N~240 V
Height| mm| 450| 450| 450| 450
Width| mm| 445| 590| 740| 890
Depth| mm| 100| 100| 100| 100
Weight| kg| 4,4| 5,7| 6,8| 8,1
IP-Rating| | IP24| IP24| IP24| IP24
Protection class| | II| II| II| II
Colour| | Alpine white| Alpine white| Alpine white| Alpine white

AUSTRALIA

CUSTOMER SERVICE AND WARRANTY

Stiebel Eltron Warranty for Hand Dryers & Space Heaters – Models HTE, ULTRONIC, CNS, CK & CK Z.

Who gives the warranty

The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N.
82 066 271 083), 294 Salmon Street, Port Melbourne, Victoria, 3207 (“we”, “us” or “our”).
The warranty
This warranty applies to Stiebel Eltron Hand Dryers and Space Heaters – Models HTE 4, HTE 5, ULTRONIC, CNS 100, CNS 150, CNS 200, CNS 250, CK 20S and CKZ 20S (the “unit”) manufactured after 1 January 2012.
Subject to the warranty exclusions we will repair or replace, at our absolute discretion, a faulty component in your unit free of charge if it fails to operate in accordance with its specifications during the warranty period.
If we repair or replace a faulty component to your unit under this warranty, the warranty period is not extended from the time of the repair or replacement.
The warranty period commences on the date of purchase of the unit. Where the date of purchase is not known, then the warranty period will commence 2 months after the date of manufacture.
The warranty period for a unit is shown in the table below.
Your entitlement to make a warranty claim
You are entitled to make a warranty claim if:
7.1. you own the unit or if you have the owner’s consent to represent the owner of the unit;
7.2. you contact us within a reasonable time of discovering the problem with the unit;
How you make a warranty claim
To make a warranty claim you must provide us with the following information:
8.1. The model number of the unit;
8.2. A description of the problem with the unit;
8.3. The name, address and contact details (such as phone number and e-mail address) of the owner;
8.4. The address where the unit is installed and the location (e.g. in living room);
8.5. The serial number of the unit;
8.6. The date of purchase of the unit and the name of the seller of the unit;
8.7. The date of installation of the unit where appropriate;
8.8. A copy of the certificate of compliance when the unit was installed where appropriate.
The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 294 Salmon Street,
Port Melbourne,
Victoria, 3207
Telephone: 1800 153 351 (8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel-eltron.com.au
We will arrange a suitable time with you to inspect and test the unit.
Warranty exclusions
We may reject your warranty claim if:
11.1. The unit was not installed by registered and qualified tradespeople, where required.
11.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and Installation Guide; and
(c) in accordance with the relevant statutory and local requirements of the State or
Territory in which the unit is installed.
11.3. The unit has not been operated or maintained in accordance with the Operating and Installation Guide.
11.4. The unit does not bear its original Serial Number or Rating Label.
11.5. The unit was damaged by any or any combination of the following:
(a) normal fair wear and tear;
(b) connection to an incorrect power supply;
(c) connection to faulty equipment, such as faulty circuit breaker;
(d) accidental damage;
(e) act of God, including damage by flood, storm, fire, lightning strike and the like;
(f) wiring not to AS3000 Standards;
(g) ingress of vermin.
11.6. The unit was damaged before it was installed e.g. it was damaged in transit.
11.7. An unauthorised person has modified, serviced, repaired or attempted to repair the unit without our consent.
11.8. Non genuine parts other than those manufactured or approved by us have been used on the unit.
We may charge you:
12.1. for any additional transport costs if the unit is installed more than 30 kilometres from our closest authorised service technician.
12.2. for the extra time it takes our authorised service technician to access the unit for inspection and testing if it is not sited in accordance with the Operating and Installation Guide and not readily accessible for inspection.
12.3. for any extra costs of our authorised service technician to make the unit safe for inspection.
You must ensure that access to the unit by our authorised service technician is safe and free from obstruction.
Our authorised service technician may refuse to inspect and test the unit until you provide safe and free access to it, at your cost.
If we reject your warranty claim in accordance with clause 11, we may charge you for our authorised service technician’s labour costs to inspect and test the unit.
In order to properly test the unit we may remove it to another location for testing.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Stiebel Eltron warranty for the unit is in addition to any rights and remedies you may have under the Australian Consumer Law.

Guarantee

The guarantee conditions of our German companies do not apply to appliances acquired outside of Germany. In countries where our subsidiaries sell our products a guarantee can only be issued by those subsidiaries. Such guarantee is only granted if the subsidiary has issued its own terms of guarantee. No other guarantee will be granted.
We shall not provide any guarantee for appliances acquired in countries where we have no subsidiary to sell our products.
This will not affect warranties issued by any importers.

Environment and recycling

We would ask you to help protect the environment. After use, dispose of the various materials in accordance with national regulations.

Deutschland
STIEBEL ELTRON GmbH & Co. KG
Dr.-Stiebel-Straße 33 | 37603 Holzminden
Tel. 05531 702-0 | Fax 05531 702-480
info@stiebel-eltron.de
www.stiebel-eltron.de

United Kingdom and Ireland
STIEBEL ELTRON UK Ltd.
Unit 12 Stadium Court
Stadium Road | CH62 3RP Bromborough
Tel. 0151 346-2300 | Fax 0151 334-2913
info@stiebel-eltron.co.uk
www.stiebel-eltron.co.uk

United States of America
STIEBEL ELTRON, Inc.
17 West Street | 01088 West Hatfield MA
Tel. 0413 247-3380 | Fax 0413 247-3369
info@stiebel-eltron-usa.com
www.stiebel-eltron-usa.com

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