GRANT Vortex Pro Outdoor Module or External Condensing Oil Boiler Range Instructions
- June 13, 2024
- GRANT
Table of Contents
GRANT Vortex Pro Outdoor Module or External Condensing Oil Boiler Range
Product Information
The Grant Vortex Outdoor Module / External Condensing Oil Boiler Range is designed to provide efficient heating using oil as fuel. It is suitable for outdoor installation and is available in different models with varying capacities.
Product Codes Covered:
- VTXOM15/21 – Vortex Outdoor Module 15/21 oil boiler
- VTXOM15/26 – Vortex Outdoor Module 15/26 oil boiler
- VTXOM26/36 – Vortex Outdoor Module 26/36 oil boiler
- VTXOM36/46 – Vortex Outdoor Module 36/46 oil boiler
- VTXOM46/58 – Vortex External 46/58 oil boiler
- VTXOM58/70 – Vortex External 58/70 oil boiler
Servicing:
It is recommended to service the boiler at least once every twelve months.
The details of the service should be recorded in the Service Log provided in
the user handbook.
Fuel Type:
All Grant Vortex boilers are designed for use with Class C2 Kerosene. The
use of Class D Gas Oil is not compliant with ErP requirements or EU
regulations. If your boiler uses Bio-Kerosene (B30K), refer to the
installation and servicing instructions.
Safety Note:
This appliance can be used by children aged 8 years and above and
individuals with reduced physical, sensory, or mental capabilities if they
have been given proper supervision or instruction on safe usage. Children
should not play with the appliance, and cleaning and user maintenance should
not be done by children without supervision.
IMPORTANT NOTE FOR USERS
These user instructions are intended to guide the user in the operation of the Grant Vortex oil boiler. A separate manual is available to guide installers on the installation, commissioning and servicing of the Grant Vortex oil boiler
SPECIAL TEXT FORMATS
The following special text formats are used in these instructions for the
purposes listed below:
WARNING
Warning of possible human injury as a consequence of not following the
instructions in the warning.
CAUTION!
Caution concerning likely damage to equipment or tools as a consequence of not
following the instructions in the caution.
NOTE!
Used for emphasis or information not directly concerned with the surrounding
text but of importance to the reader.
PRODUCT CODES COVERED
These instructions cover the following product codes:
| Product code | Product Description |
|---|---|
| VTXOM15/21 | Vortex Outdoor Module 15/21 oil boiler |
| VTXOM15/26 | Vortex Outdoor Module 15/26 oil boiler |
| VTXOM26/36 | Vortex Outdoor Module 26/36 oil boiler |
| VTXOM36/46 | Vortex Outdoor Module 36/46 oil boiler |
| VTXOM46/58 | Vortex External 46/58 oil boiler |
| VTXOM58/70 | Vortex External 58/70 oil boiler |
SERVICING
The boiler should be serviced at least every twelve months and the details
entered in the Service Log in this user handbook.
FUEL TYPE
All Grant Vortex boilers are suitable for use with Class C2 Kerosene. The use
of Class D Gas Oil on all Grant Vortex Low NOx and Blue Flame boilers DOES NOT
comply with ErP requirements or EU regulations, and as a result Grant UK does
not condone its use. If your boiler uses Bio-Kerosene (B30K), refer to the
installation and servicing instructions.
NOTE This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
INTRODUCTION
ABOUT YOUR BOILER
The boiler is fully automatic once switched on, providing central heating (and
also domestic hot water if you have a hot water cylinder fitted). Grant Vortex
Outdoor Modules and External boilers have a ‘mains on’ neon, see Figure 1-1,
which lights when the boiler is switched on.
NOTE The ‘mains on’ neon light does not necessarily indicate the burner is firing.
If your boiler is connected to a programmer, it will provide hot water and central heating during the time periods set on the programmer.
BOILER CONTROLS ACCESS
To gain access to the boiler controls, remove the front casing door by turning
the handle at the bottom anti-clockwise, pulling the door out at the bottom
and withdrawing it from the casing to reveal the boiler controls as shown in
Figure 1-1.
WHAT THE INSTALLER SHOULD LEAVE YOU WITH
- A completed OFTEC CD10 (installation completion report)
- A completed OFTEC CD11 (servicing and commissioning report)
- The boiler installation and servicing instructions
- This user handbook
The installer should have advised you how to operate the boiler and controls, and whether the boiler operates as part of a sealed system or an open vented system. If the boiler operates as part of a sealed system, the installer should have shown you how to check and top up the heating system should your system pressure drop. Also see Sections 3.1 and 3.2.
COMMISSIONING
Following installation, your boiler should be commissioned by a compentant
person, such as an OFTEC registered engineer, to validate the guarantee.
During the commissioning process, your boiler will be set to its optimum
efficiency using specialist flue gas analysis equipment. Your installer should
arrange for this to be carried out. If required, Grant UK can provide details
of OFTEC registered commissioning engineers in your area.
ACTIVATING THE GUARANTEE
In order for your boiler’s full* guarantee to be activated, your boiler must
be registered with Grant UK within 30 days of its installation*. To register
your boiler, please either call Grant UK on: 01380 736920 or visit the Grant
UK website: www.grantuk.com. Your installer may have registered the boiler on
your behalf and provided you with the relevant documentation.
If registered within 30 days of installation, your boiler will come with a 2 year guarantee. Extended guarantees are also available upon request; please contact Grant UK for further details.
**If the boiler is not registered within 30 days of installation, your boiler
will come with a 12 month guarantee. Please refer to the boiler installation
and servicing instructions for the full terms of the manufacturer’s guarantee.
BOILER SERVICING
Your boiler must be serviced every 12 months from the date of installation to
maintain the guarantee, for the entire duration of the guarantee (this
includes any extended guarantee that may have been purchased). The nozzle and
braided oil hose should be replaced annually (unless a ‘long life’ oil hose is
fitted, in which case refer to the manufacturer’s instructions for details on
service life). If the boiler is part of a sealed system, the air pressure
charge of any expansion vessels fitted to the system must be checked annually.
Please make sure that your installer has recorded the service information in
the Service Log at the back of these user instructions. Should you ever need
to utilise the product guarantee, you will be asked to provide the service
history of the boiler.
WARNING External equipment operated at 230 volts should not be serviced or repaired under adverse weather conditions.
BOILER DATA PLATE
Your boiler is fitted with a data plate, which shows any engineers who come
to service or repair your boiler some basic information they may need to know
in order to carry out their required works. The data plate also contains the
boiler serial number, which is required by Grant UK when registering the
boiler. This data plate can be found inside the boiler casing by removing the
front casing door (see Section 1.2), and looking on the inside of either the
left or right hand casing panel (depending on model).
WARNING!
Interference with the boiler (or any sealed component) is strictly
forbidden, other than where information is given in these user instructions.
Incorrect use of the boiler can result in danger to the user and will
invalidate the guarantee.
USING YOUR BOILER
LIGHTING YOUR BOILER
The lighting procedure is:
- Ensure that:
- a) There is sufficient fuel, of the correct type, in the supply tank and that all fuel supply valves are open.
- b) The water supply is on.
- c) The electricity supply to the boiler is OFF.
- d) The boiler On/Off switch is set to OFF.
- e) The room thermostat (if fitted) is at the desired setting.
- f) The boiler thermostat is set to the required setting.
- Switch the electricity supply to the boiler ON.
- Set the boiler On/Off switch to ON. If fitted, set the programmer to ON (either central heating (CH) or hot water (HW)).
- The boiler will now light automatically.
- If a programmer is fitted, refer to the instructions supplied with the programmer and set the CH and HW functions to TIMED. The boiler will now operate during the ‘on’ periods set on the programmer.
IF YOUR BOILER FAILS TO LIGHT
Make the following checks:
- Check that the boiler On/Off switch is set to ON.
- Check that the programmer (if fitted) is working and is set to ON (CH or HW).
- Check that all thermostats are set to the desired setting and are calling for heat.
- Check if the burner ‘Lock-Out’ reset button on the burner body (refer to Figure 1-1 for location) is lit. If it is, press it to start the burner. If the burner fails to light and goes to ‘Lock-Out’ again, check that you have sufficient fuel in the storage tank and that the fuel supply valve is open.
- Check that the fire valve in the oil supply line has not tripped.
- Ensure that a fuse has not blown or that the electricity supply has not failed.
- 7. Check to see if the overheat thermostat has operated (see Section 2.5).
If the burner still fails to light after carrying out these checks then a fault exists or the fuel supply is low. If you have sufficient fuel, switch off the electricity supply to the boiler and contact your service engineer.
TURNING OFF YOUR BOILER
To turn off your boiler:
-
For short periods-
Set the On/Off switch to OFF. To restart, simply set the switch to On. -
For long periods-
Set the On/Off switch to OFF and switch off the electricity supply to the boiler. If required, the fuel supply valve may be closed and the water and electricity supplies turned off at the mains. To restart, refer to Section 2.1 (Lighting your Boiler).
ABOUT YOUR FUEL
Grant Vortex Pro boilers only operate on Class C2 Kerosene to BS 2869:1998.
You should always quote this type of fuel when ordering from your supplier. Do
not wait until the fuel runs out before you order some more as sludge in the
bottom of the tank may be drawn into the fuel lines. If it is possible, switch
off the boiler when the new supply is delivered and leave the fuel to settle
for an hour before restarting the boiler.
BOILER CONTROLS
- BOILER THERMOSTAT
This dial, located on the boiler control panel, allows the temperature of the water leaving the boiler to heat the radiators (and/or other heat emmiters if fitted) and domestic hot water to be adjusted. Refer to Figure 1-1 for the location of the control panel within the boiler casing and for the details of the control panel.
NOTE!
If you have a cylinder thermostat on your hot water cylinder, this will
control the temperature of your domestic hot water. The boiler thermostat
setting must be equal to or greater than the cylinder thermostat setting to
enable the cylinder thermostat to control the domestic hot water system.
OVERHEAT THERMOSTAT
Your boiler is fitted with a safety overheat thermostat which will
automatically switch off the boiler in the case of a control malfunction
causing overheating. If your boiler goes off and you try to light it but
nothing happens and the ‘Lock-Out’ reset button on the burner is not lit, the
overheat thermostat has probably operated. The boiler will not light until the
overheat thermostat is reset. To reset the overheat thermostat, unscrew the
small plastic cap marked “overheat reset” (see Figure 1-1), press the button
and replace the cap. If this condition continually repeats, contact your
service enigneer.
TEST SWITCH
A test switch is fitted to the control panel (see Figure 1-1) to allow the
Service Engineer to test-fire the boiler without requiring access to the
inside of the property. It does this by overriding the heating system controls
(see Section 2.6) for a short period of time, before automatically switching
off and allowing the boiler to be controlled by the heating system controls
again.
NOTE!
The mains power supply still needs to be switched on for the test switch to
work.
HEATING SYSTEM CONTROLS
-
PROGRAMMER (IF FITTED)
If a programmer is fitted, it will control the times that the boiler heats the central heating system and hot water cylinder (if fitted). Refer to the manufacturer’s instructions supplied with your programmer for further details. -
ROOM THERMOSTAT
This thermostat allows you to control the room temperature at which the boiler will fire to provide central heating to your property. The room thermostat is usually located in a downstairs area such as a hallway or living area. If your heating system is ‘zoned’ you will have more than one room thermostat, with each thermostat controlling the temperature of a separate heating zone.
NOTE! For your boiler to operate to provide you with heating, the programmer (or timer) must be in an ‘ON’ period for heating AND the room thermostat must be ‘calling’ for heat.
CYLINDER THERMOSTAT
This thermostat controls the temperature of the water in your hot water
cylinder (if fitted), as long as your cylinder is being heated by the boiler.
When the water temperature in the cylinder is below the thermostat set
temperature, it will ‘call’ for the boiler to operate to heat your hot water.
NOTE! For your boiler to operate to provide heat to your hot water cylinder, the programmer (or timer) must be in an ‘ON’ period for hot water AND the cylinder thermostat must be ‘calling’ for heat.
THERMOSTATIC RADIATOR VALVES
Your heating system may also include Thermostatic Radiator Valves (or TRVs).
If you have them, they will be fitted on some or all of your heating system
radiators. A TRV is a self-regulating valve, i.e. not connected to the other
heating system controls, such as a programmer or room thermostat, and is
designed to regulate the temperature in the room in which it is situated. A
TRV senses the air temperature around it and controls the water flow to the
radiator on which it is fitted to regulate its heat output to the room. The
head of the TRV can be rotated to set it to give the required room
temperature. Once correctly set, it should ideally be left in that position
and not used as an on/off control for the radiator. As the correct operation
of a TRV is based on it sensing the air temperature of the room it is fitted
in, take care not to cover the TRV head (with curtains, furniture etc). Refer
to the manufacturer’s instructions supplied with any TRVs fitted to your
heating system for further details.
ELECTRICITY SUPPLY
The boiler requires a 230/240 V AC 50 Hz supply. It must be protected by a
5 Amp fuse.
CARING FOR YOUR BOILER
CHECKING SEALED SYSTEM PRESSURE
If your boiler is operating on a sealed system, your installer will have
pressurised the system and should have told you (or set it on the pressure
gauge) the system pressure when cold. This pressure is normally between 0.5
and 1.0 bar, which will increase slightly when the system is hot. Your
installer should have shown you where the system pressure gauge is located.
You should frequently check that the system pressure is correct. If the
pressure (when the heating system is cold) is below the set pressure mentioned
above, you can re-pressurise the system by following the instructions given in
Section 3.2.
If the system requires re-pressurising frequently, ask your installer or
service engineer to check the heating system for leaks and to check the
expansion vessel air charge.
AIR VENTS
The boiler and/or system will be fitted with an air vent to remove air from
the system. Any air trapped in the radiators should be removed by venting the
radiators using the vent screw at the top of each radiator. Only vent a
radiator if the top is cool and the bottom is hot. Excessive venting will
reduce the system pressure, so only vent when necessary and check the system
pressure as mentioned above. Re-pressurise the system if necessary.
PRESSURE RELIEF (SAFETY) VALVE
The sealed system will be fitted with a safety valve to release excess
pressure from the system. If water or steam is emitted from the safety valve
discharge pipe, switch off the boiler and contact your installer or service
engineer immediately.
If a Grant Vortex External Sealed System Kit is fitted, this safety valve will
be located inside the boiler casing.
HOW TO FILL OR TOP UP YOUR SEALED SYSTEM
To fill or top up your heating system, proceed as follows:
- Check the boiler and circulating pump are switched off and any air vents on the system are open.
- Connect the filling loop* between the two filling valves.
- Open the filling valve on the mains water end of the filling loop (the valve is open when the operating lever is in line with the valve).
- Open the filling valve on the heating end of the filling loop to allow water to flow into the heating system (the valve is open when the operating lever is in line with the valve).
- When the pressure gauge shows the required cold system pressure (refer to Section 3.1) close the filling valve on the heating system.
- Vent each radiator to remove any air that may be trapped in them. Start with the lowest radiator in the system, i.e downstairs.
- Locate the circulating pump(s) and vent the pump(s) by following the manufacturer’s instructions.
- If a Grant Vortex External Sealed System Kit is fitted to the boiler, refer to Appendix A1 or A2 (as appropriate) at the back of the boiler’s installation and servicing instructions for the pump venting procedure.
- Now, check the system pressure on the system pressure gauge. If necessary, re-open the filling valve on the system until the gauge shows the required pressure. Take care not to over-fill!
- Finally, close both filling valves and disconnect the filling loop at one end only. Take care, as the filling loop may contain water!
*If you cannot locate the filling loop, please contact your installer.
NOTE! If the system has been drained down or requires frequent topping up, then the level of inhibitor and/or anti-freeze will need to be checked by your installer.
WARNING Only add water to the system when the system is cold and the boiler is switched off. Do not overfill
EXPANSION VESSEL
The expansion vessel should be checked annually, as part of your annual
service, to ensure that there is a 1.0 bar air charge in the vessel. Failure
to do this will invalidate the boiler guarantee. Refer to Section 1.6 for
further details regarding servicing.
NOTE The pressure gauge on the system does not show the air charge
pressure in the expansion vessel.
NOTE In order to properly care for your Grant boiler, an annual service
by a compentant person should always be undertaken.
VENTILATION
Your Grant Vortex Outdoor boiler requires a fresh supply of air
in order for the burner to fire. The boiler draws this air through ventilation
openings in the recessed top edge of the front door of the boiler casing.
These ventilation openings must not be obstructed under any circumstances.
You should periodically check that they are clear.
Do not attempt to ‘box in’ the boiler or build a compartment around it before
contacting your installer.
Do not place any combustible material around or on the boiler or flue pipe.
FLUE TERMINAL AND CONDENSATE DISPOSAL
-
FLUE TERMINAL
The flue terminal must not be damaged or obstructed in any way. A wire mesh guard is required to cover the terminal if the terminal is less than 2 metres above ground level. If you think one is required, contact your installer. You should periodically check for and remove any obstructions, e.g. cut back any bushes that may have grown over the terminal. Do not stack anything against or in front of the terminal. In severe weather conditions, check that the terminal does not become blocked by snow or ice. -
‘PLUMING’ FROM THE FLUE TERMINAL
Whilst operating, it is quite normal for the boiler to produce a white plume of condensation vapour from the flue terminal. This is due to the high efficiency of the boiler and may be particularly evident with low outdoor temperatures. -
CONDENSATE DISPOSAL
During the operation of the boiler, condensate is produced from the flue gases and this is drained to a suitable disposal point through the plastic waste pipe on the left hand side of the boiler. The condensate drain must not be modified or blocked. Blockage of the condensate drain, caused by debris or freezing can cause automatic shutdown of the boiler. If you suspect freezing and the pipe run is accessible, you can try to free the obstruction by pouring hot water over the exposed pipe and clearing any blockage from the end of the pipe. If this fails to remedy the problem, you should contact your service engineer.
FROST PROTECTION
All Grant Vortex Outdoor boilers come with with a pre-set frost protection
thermostat, which operates by sensing the air temperature and is designed to
protect the boiler and heating system during adverse weather conditions. If
you are likely to be away for a short time, the boiler should be left on so
that this frost thermostat can function should it need to. If the boiler is
not going to be used for longer periods of time, the boiler and system should
be drained. Contact your service engineer for draining and filling the system.
The control panel of the external boiler has a built-in frost thermostat, set
to operate at 2°C.
NOTE We recommend that both antifreeze and corrosion inhibitor be used in the primary water system.
FAILURE OF ELECTRICITY SUPPLY
If the electricity supply fails, the boiler will not operate. It should
relight automatically when the supply is restored. If a programmer is fitted,
it will retain the time settings for up to 24 hours and will not have to be
reset to the correct time of day when the supply is restored. The programmer
display will remain for up to 1 hour in the event of an electricity supply
failure, and will re-appear when the supply is restored.
CLEANING YOUR BOILER
Lightly wipe over the case with a damp cloth and a little detergent and dry
completely. Do not use abrasive pads or cleaners. Take care not to touch any
hot surfaces.
AFTER-SALES SUPPORT
If your boiler breaks down during the guarantee period, in the first instance you should contact your installer to identify the cause of the problem and if necessary your installer will contact us. If you are unable to contact your installer please telephone the Grant UK Service Department for assistance. Authorization to carry out guarantee repairs must be obtained from Grant UK before any work is carried out. Costs incurred by unauthorised work will not be covered by Grant UK. To contact the Grant UK customer support team, please call: 01380 736920. If you need to contact Grant UK, please have the following information available:
- The address at which the installed boiler is located and the name of the householder.
- Details of the fault and any checks you may have carried out.
- Details of the installer and any competant persons who may have carried out work on the install in the past (if possible)
SERVICE LOG
| Service 1 | Date |
|---|
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 2| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 3| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 4| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 5| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 6| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 7| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 8| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 9| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 10| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 11| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 12| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 13| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 14| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 15| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
Service 16| Date
---|---
Engineer
Company name
Telephone number
OFTEC Technician number
Comments
Signature
GRANT ENGINEERING (UK) LIMITED
Hopton House, Hopton Industrial Estate, Devizes, Wiltshire, SN10 2EU
Tel: +44 (0)1380 736920
Fax: +44 (0)1380 736991
Email: info@grantuk.com
www.grantuk.com
References
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