Jackery JE-2000C Explorer 2000 Plus Portable Power Station User Manual

: June 12, 2024
: Jackery

Jackery JE-2000C Explorer 2000 Plus Portable Power Station

Product Information

Product Name: Jackery Explorer 2000 Plus
Model No.: JE-2000C
Capacity: 45.6Ah/ 44.8V DC (2042.8Wh)
Weight: About 61.5 lbs/ 27.9 kg
Dimensions: 18.6 x 14.1 x 14.7 in/ 47.3 x 35.94 x 37.36 cm
Cycle Life: 4000 cycles to 70%+ capacity

Output Ports

4x AC Output
1x AC Output
AC Total Output: 3000W Max, 6000W surge peak
1x AC Expansion Port
1x DC Expansion Port
2x USB-C Output
2x USB-A Output
1x Car Port

Input Ports

AC input: 120V~ 60Hz, 20A Max
Bypass mode AC input/output: 120V~ 60Hz, 25A Max
DC Input: 32.2V-50.4V, 97A Max
Quick Charge 3.0: 100W Max, 5V3A, 9V3A, 12V3A, 15V3A, 20V5A
USB-A Output: 12V10A Max

Charge Mode

AC input
Bypass mode AC input/output
DC Input

Operating Temperature

Charge Temperature:
Discharge Temperature:

Certifications

Qualcomm and Quick Charge are trademarks or registered trademarks of Qualcomm Incorporated.

Package List

Jackery Explorer 2000 Plus
Car Charge Cable
AC Charge Cable
User Manual
DC7909 to DC8020 User Adaptor x 2
Accessories Bag

Product Usage Instructions

To ensure proper use of the Jackery Explorer 2000 Plus, please follow these instructions:

Congratulations on your new Jackery Explorer 2000 Plus. Please read this manual carefully before using the product, particularly the relevant precautions.
Keep this manual in an accessible place for frequent reference.
Do not make any changes or modifications to the device that are not expressly approved by the manufacturer, as it may void the user’s authority to operate the device.
Use the provided AC Charge Cable or Car Charge Cable to charge the battery pack.
Connect your devices to the appropriate output ports (AC Output, USB-C Output, USB-A Output, Car Port) to power or charge them.
Use the AC Expansion Port or DC Expansion Port to connect additional devices or battery packs, if needed.
Use the Main Power Button to turn on/off the Jackery Explorer 2000 Plus.
Refer to the LCD Display for information such as battery power, remaining charge time, input power, output power, and other indicators.
If using the Battery Saving Mode, the battery charging capacity will be limited to 85% and discharging capacity to 15%. The battery will only be charged when the capacity is below 80% to extend battery life. Use the Jackery App for settings of this function.

Congratulations on your new Jackery Explorer 2000 Plus. Please read this manual carefully before using the product, particularly the relevant precautions to ensure proper use. Keep this manual in an accessible place for frequent reference.
In compliance with laws and regulations, the right of ﬁnal interpretation of this document and all related documents of this product resides with the Company.

Please kindly notice that no further notiﬁcations will be given in case of any update, revision or termination.

TECHNICAL SPECIFICATIONS

GENERAL INFO

Product Name Jackery Explorer 2000 Plus
Model No. JE-2000C
Capacity Lithium-ion 45.6Ah/ 44.8V DC (2042.8Wh)
Weight About 61.5 lbs/ 27.9 kg
Dimensions 18.6 x 14.1 x 14.7 in/ 47.3 x 35.94 x 37.36 cm
Cycle Life 4000 cycles to 70%+ capacity

OUTPUT PORTS

4x AC Output 120V~ 60Hz, 20A Max
1x AC Output 120V~ 60Hz, 25A Max
AC Total Output 3000W Max, 6000W surge peak
1x AC Expansion Port 120V~ 60Hz, 25A Max
1x DC Expansion Port 32.2V-50.4V⎓97A Max
2x USB-C Output 100W Max, 5V⎓3A, 9V⎓3A, 12V⎓3A, 15V⎓3A, 20V⎓5A
2x USB-A Output Quick Charge 3.0, 18W Max, 5-6V⎓3A, 6-9V⎓2A, 9-12V⎓1.5A
1x Car Port 12V⎓10A Max

INPUT PORTS

Charge mode AC input 120V~ 60Hz, 15A Max
Bypass mode AC input/output 120V~ 60Hz, 12A Max
DC Input
- 2x DC 8mm Ports: 11-17.5V (Working Voltage)⎓8A Max, Double to 8A Max;
- 17.5-60V (Working Voltage)⎓12A Max, Double to 24A/1400W Max

ENVIRONMENTAL OPERATING TEMPERATURE

Charge Temperature 0~45°C (32~113 °F)
Discharge Temperature -10~45°C (14~113°F)

CERTIFICATIONS

USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
Qualcomm Quick Charge is a product of Qualcomm Technologles,Inc. and/or its subsidiaries.
Qualcomm and Quick Charge are trademarks or registered trademarks of Qualcomm Incorporated.

MODIFICATION:
Any changes or modiﬁcations not expressly approved by the grantee of this device could void the user’s authority to operate the device.

PACKAGE LIST

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GET TO KNOW YOUR GEAR

Product Appearance

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LCD DISPLAY

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WiFi
Bluetooth
Quiet Charging Mode
Battery Saving Mode
AC Expansion Indicator
Input Power
Remaining Charge Time
AC Wall Charging Indicator
Car Charging Indicator
Solar Charging Indicator
Battery Power Indicator
Low Battery Indicator
Remaining Battery Percentage
Error Code
High Temperature Warning
Low Temperature Warning
Energy Saving Mode
AC Power Indicator
Output Power
Remaining Discharge Time
Battery Pack Indicator and Connected Quantity

Battery Saving Mode:
When this feature is enabled, it limits the battery charging capacity to 85% and the discharging capacity to 15%, and the battery will only be charged when the capacity is below 80% to extend the battery life. Use the Jackery App for settings of this function.

Quiet Charging Mode:
noise < 30dB in this charging mode, you can set this function in Jackery App.

Battery Power Indicator
When the product is being charged, the orange circle around the battery percentage will light up in sequence. When charging other devices, the indicator will show the battery level.
Low Battery Indicator
When the battery is less than 20%, the Low Battery Indicator will stay on. When less than 5%, the Low Battery Indicator will flash. When it is being charged, the Indicator will be off.
Energy Saving Mode
To avoid forgetting to turn off the output which results in battery consumption, the product turns the Energy Saving Mode on by default. This occurs when no device is connected or the connected device is less than or equal to a certain value. (Refer to the table below for more details), the device will automatically turn off all outputs after 12 hours.

Output	Output Power	Defaults
AC Output	≤25W

All outputs turned off automatically after 12 hours

USB Output| ≤2W
Car Output| ≤2W

To turn off the Energy Saving Mode
Long press the AC Button and Main Power Button until the Energy Saving Mode icon disappears. In Non-Energy Saving Mode, please remember to turn off the products to avoid battery consumption.

To turn on the Energy Saving Mode
Long press the AC Button and Main Power Button until the Low Power Mode icon lights up on the screen.

Fault code
In order to respond to the feedback quickly, we set up common fault codes F0-FE in the system: If the F8 code appears, please remove the load or unplug the charging plug, the product can restore by itself, if not, please contact after-sales service; If the F9 code appears, please remove the load and the product can recover by itself, if not, please contact after-sales service. In case of any other code appears, please contact our after-sales service.

High-temperature warning
If it appears on the screen, do not worry, the battery will restore automatically after cooling.

Low-temperature Warning
If it is displayed on the screen, do not worry. It will automatically restore after the ambient temperature is restored.

AC Expansion Indicator
Double the power by connecting another Jackery Explorer 2000 Plus through the Jackery Connector (sold separately). Please refer to the Jackery Connector manual for details

BASIC OPERATIONS

Output On/Off

Main power on/off: Press the “Main Power Button” and the working indicator lights up and the LCD display is illuminated. When this product does not have any operation for 2 minutes, the product will enter the hibernation state and the display will turn off automatically. If you need to turn off the main power, please press and hold the “Main Power Button” until the working indicator turns off. The default standby time of this product is 2 hours. If the other power output switch is not turned on, and the product does not have any load input, the product will automatically shut down after 2 hours. The automatic shutdown time can be set on the Jackery App.
AC Output On/Off: Ensure that the main power supply is turned on. Press the AC Button, the AC Output operation indicator lights up. Then you can connect the equipment that needs AC charging. Press the AC Button again to turn off the AC Output.
USB/Car Port Output On/Off: Ensure that the main power supply is turned on. Press the DC Button, the DC Output operation indicator lights up. Then USB/Car Port Output Ports can be connected to external load devices. Press the DC Button again to turn off the USB/ Car Port Output.

LCD Screen On/Off
To turn on, press the Main Power Button or when there’s a charging input, the screen display will light up automatically. To turn off, press the Main Power Button again and the screen display will turn off. Or, if there is no operation in 2 minutes, the product will enter a sleep state and the screen display will automatically turn off.

To get the screen always-on (under charging or discharging state), follow these steps: After the display screen lights up, double-click the Main Power Button and the mode of Always-On Display will be on.
To turn off Always-On Display, follow these steps: Press the Main Power Button and the screen will be turned off in 2 minutes.
Tip: During Always-On mode, the screen automatically turns off after 2 hours without charging or discharging.
AC Output Reset Button: When the Reset Button pops up, you need to remove the load and press the Reset Button to reset.
AC Input Reset Button: When the Reset Button pops up, you need to remove AC charge cable and press the Reset Button to reset.

EPS: Emergency Power System.
Once you have connected the mains and the AC input port of the EPS via the AC charger cable, you can use the AC output port of the EPS to power your unit (at this point the AC power comes from the mains, not the EPS battery). In the event of a sudden loss of mains power, the EPS can automatically switch to battery mode within 20ms. Since this is a non-professional UPS function, it does not support 0ms switching. Do not connect to equipment with high uninterruptible power requirements such as data servers and workstations. Please test several times to conﬁrm compatibility before use and it is recommended to connect to only one device. Do not use more than one unit at a time to avoid triggering the overload protection. Failure to follow these instructions may result in equipment failure or loss of data for which we cannot be held responsible.

USE WITH BATTERY PACK

USE WITH BATTERY PACK (SOLD SEPARATELY)
This product can support up to 5 battery packs to meet the need for large power capacity. For details on how to use it, please refer to the Jackery Battery Pack 2000 Plus User Manual.

SAFETY PRECAUTIONS WHEN USING

When using the retractable handle to move the Jackery Explorer 2000 Plus, please do not stack or place other objects on top of it to prevent falling off and causing injury.
When using the battery pack, please do not stack more than two battery packs on top of the Jackery Explorer 2000 Plus to prevent it from falling off and causing injury.

APP CONNECTION

This product supports the connection of Jackery App for intelligent control and operation. Users can download the Jackery App through App Store or Android application markets. Please refer to the User Manual for Jackery App for detailed connection instructions.

CHARGING YOUR JACKERY EXPLORER 2000 PLUS

Green energy ﬁrst: We advocate to use the green energy ﬁrst. This product supports two modes of charging at the same time: solar charging and AC wall charging.
When AC wall charging and solar charging are turned on at the same time, the product will give priority to solar charging and both methods will be used to charge the battery at the maximum permissible power.

CHARGING FROM THE WALL
Please use the AC cable included in the package.

SOLAR CHARGING

Jackery SolarSaga 200 or 100 or 60 Solar Panel Connection Guide
If one or two solar panels are connected, you can directly connect the DC8020 port of the solar panel to the DC8020 port of Jackery Explorer 2000 Plus for charging. If three or four solar panels are connected, please refer to the method shown in the following ﬁgure to charge through the solar series connector. (Note: The solar series connector is not in standard conﬁguration, so you need to purchase it separately. Please refer to the detailed operation instructions of the solar series connector before using it.)

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Caution:
When the two inputs are used at the same time, please make sure to use the same type of solar panel and the number of solar panels in the two inputs must be the same to avoid damage or charging problems of the equipment due to inconsistent voltages of the two channels.

The following way of connections are prohibited to charge this product:

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Jackery SolarSaga 80 Solar Panel Connection Guide
Users who have purchased Jackery SolarSaga 80 can charge the product by referring to the connection mode shown below. The Jackery SolarSaga 80 supports the parallel connection or the parallel and then series connections to charge the product. The single input port of the Jackery Explorer 2000 Plus supports the input of up to six pieces of SolarSaga 80 solar panels, and two input ports support the input to up to 12 pieces of SolarSaga 80 solar panels. (When the power is connected with six solar panels in a single input port, the solar panels shall be divided into two groups, and each group of three solar panels shall be self-connected in parallel and then connected to Jackery Explorer 2000 Plus through the solar series connector. The solar series connector needs to be purchased separately.)

For detailed operation instructions on the self-parallel connection of the Jackery SolarSaga 80 solar panel, please refer to the user manual.

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Tip:
Users can enter the number of solar panels in their own combination according to the number of solar panels they purchased. Currently, the product supports charging with 1, 2, 3, 4, 5, 6, 8, and 12 80W solar panels in combination.

DC7909 to DC8020 Adaptor Operation Guide
All of our solar panels on sale have been upgraded to include a DC7909 to DC8020 adapter. If you have purchased a Jackery solar panel without a DC7909 to DC8020 adapter, you can charge your Jackery Explorer 2000 Plus by following the connection instructions below.

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CHARGING IN THE CAR

This product can be charged with a 12 V car charger. Please start the vehicle before charging to prevent draining the car battery and prevent your vehicle from being unable to start. Please also ensure that the car charger and the car cigarette lighter provide a good connection, and ensure that the car charger is fully inserted. In addition, if the vehicle is running on bumpy roads, it is forbidden to use the car charger in case it burns due to a poor connection. The Company will not be responsible for any loss caused by non- standard operation.

SAFETY PRECAUTIONS WHEN CHARGING

When the two DC inputs of this product are used at the same time, please ensure that the number of solar panels connected in series is the same, and try to use the same type of solar panel.
Do not charge from car charger and solar panel at the same time, otherwise, it will damage the car fuse. $Jackery-JE-2000C-Explorer-2000-Plus-Portable-Power-Station-fig- $18$$
Vehicle charging is only applicable in 12V vehicles, not in 24V ones. Please do not charge this product in 24V vehicle to avoid personal injury and property loss.
It is recommended to use Jackery accessories – solar panels for solar charging. We will not be responsible for the losses caused by using other brands’ solar panels.

INSTRUCTIONS PERTAINING TO RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO

PERSONS

IMPORTANT SAFETY INSTRUCTIONS
WARNING–When using this product, basic precautions should always be followed, including the following:

Read all the instructions before using the product.
To reduce the risk of injury, close supervision is necessary when the product is used near children.
Do not put ﬁngers or hands into the product.
Use of an attachment not recommended or sold by power pack manufacturer may result in a risk of ﬁre, electric shock, or injury to persons.
To reduce risk of damage to the electric plug and cord, pull the plug rather than the cord when disconnecting the power pack.
Do not use a battery pack or appliance that is damaged or modiﬁed. Damaged or modiﬁed batteries may exhibit unpredictable behavior resulting in ﬁre, explosion or risk of injury.
Do not operate the power pack with a damaged cord or plug, or a damaged output cable.
Do not disassemble the power pack, take it to a qualiﬁed service person when service or repair is required. Incorrect reassembly may result in a risk of ﬁre or electric shock.
To reduce the risk of electric shock, unplug the power pack form the outlet before attempting any instructed servicing.
PERSONAL PRECAUTIONS
1. Have plenty of fresh water and soap nearby in case battery acid contacts skin,clothing, or eyes.
2. Wear complete eye protection and clothing protection. Avoid touching eyes while working near battery.
3. If battery acid contacts skin or clothing, wash immediately with soap and water. If acid enters eye, immediately ﬂood eye with running cold water for at least 10 minutes and get medical attention immediately.
4. NEVER smoke or allow a spark or ﬂame in vicinity of battery or engine.
5. Be extra cautious to reduce risk of dropping a metal tool onto battery. It might spark or short-circuit battery or other electrical part that may cause explosion.
When charging the internal battery, work in a well ventilated area and do not restrict ventilation in any way.
Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, ﬂush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
Do not expose a power pack to ﬁre or excessive temperature. Exposure to ﬁre or temperature above 130°C may cause explosion. The temperature of 130°C can be replaced by the temperature of 265°F.
Have servicing performed by a qualiﬁed repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.

OPERATING INSTRUCTIONS

SAVE THESE INSTRUCTIONS OPERATING INSTRUCTIONS

Use and store the unit only in a clean and dry environment. DO NOT use and store in dusty and wet environment.
Check the unit prior to every use. DO NOT use the unit if it is damaged, broken.
If rust, peculiar odors, overheating or other abnormal circumstances are observed, stop using the unit immediately and contact the dealer or our customer service center.
Make sure that the unit is properly secured when transporting it in a motor vehicle.
Only charge the Explorer 2000 Plus within a ambient temperature 0-45°C (32-113°F),discharge temperature is -10-45°C (14~113°F) and Storage temperature is 1 year: 0~40°C (32~104°F).
Switch the unit off immediately if it has accidentally fallen, was dropped or was exposed to vibrations.
DO NOT use the unit if the power cord is damaged or broken.
Keep the unit away from children. DO NOT let children use the power supply unit. Keep this product away from pets.
DO NOT use the unit in an area or environment with high temperature.
Should ﬂuid from inside of the unit come in contact with your skin or clothing, wash the affected areas with tap water.
In a storm, unplug the power cord from the socket.
DO NOT place the unit on its side or upside down while in use or storage.
DO NOT use accessories for other usage.
Make sure that the device you are connecting is switched off before you connect it.
DO NOT expose a power pack to ﬁre or excessive temperature. Exposure to ﬁre or temperature above 130°C may cause explosion.
Solar charge times depend on weather conditions, place your solar panel where it will get as much direct sunlight as possible.
DO NOT place the power pack on the ﬂoor, or at a height less than 457 mm (18 inches) above the ﬂoor, during use in a repair facility.

Warning:
Do not remove the battery pack without permission,If you need to repair the battery pack, contact your local manufacturer as soon as possible

DANGER:
This device is for indoor use only (e.g. RV/tent/off-grid cabin, etc.). Do not use outdoors under any circumstances (e.g. where exposed to rain or snow or use it in wet environments by the sea or waterways).

MOVING AND STORAGE INSTRUCTIONS

DO NOT move the unit if it is recharging or in use.
DO NOT dispose the unit together with household waste.
DO NOT place the unit close to or in a ﬁre or expose it to heat. Keep out of direct sunlight.
DO NOT store the unit in a bathroom or in an area exposed to rain or moisture.
DO NOT disassemble the power pack, take it to a qualiﬁed service person when service or repair is required. Incorrect reassembly may result in a risk of ﬁre or electric shock.
DO NOT store the unit in an area or environment with high temperature.

USER MAINTENANCE INSTRUCTIONS

When using it for the ﬁrst time, please fully charge the device before use. If this product is stored for a long period of time (3 months – 6 months) with the power depleted, its performance will deteriorate and may even become unchargeable. If this device is stored for a long time, please check the power regularly and charge it to about 60% to 80%.

FCC STATEMENT

NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

WARRANTY

Note:
We only provide our warranty for the buyer who purchased on Amazon (Jackery Inc), Jackery website or local authorized dealers.

Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identiﬁed in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth Jackery’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

3 Years Standard Warranty: The standard warranty period for Jackery Explorer 2000 Plus is 36 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the ﬁrst consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
2 Years Extended Warranty: To activate the Warranty Extension, you must register your product online or contact our customer service team at hello@jackery.com to extend the standard warranty runtime.

Exchange
Jackery will replace (at Jackery’s expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer
The warranty on Jackery’s product is limited to the original consumer purchaser and is not transfer-able to any subsequent owner.

Exclusions

Jackery’s warranty does not apply to:

Misused, abused, modiﬁed, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery’s current product literature.
Attempted repair by anyone other than an authorized facility.
Any product purchased through an online auction house.
Jackery’s warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

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JACKERY INC.