Toshiba HDTP310EK3AA Canvio Ready External Hard Drive User Manual

Toshiba HDTP310EK3AA Canvio Ready External Hard Drive

Introduction

Thank you for choosing our TOSHIBA Canvio Ready Hard Drive. Please read this User’s Manual carefully, as it contains all relevant information for installation, usage and maintenance of the drive, as well as security and safety advice. In case it does not behave as expected, please refer to the “Frequently Asked Questions” section at the end of this manual.

Check the Components

This User’s Manual is also available for download: www.toshiba- storage.com/downloads/
Please refer to the “Instruction Manual for Safety and Comfort” that is preloaded on this external hard drive.

System Requirements

• Formatted NTFS for Windows 11 / Windows 10 / Windows 8.1
• Requires reformatting for macOS v12.5 / v11.6 / v10.15
• One free port of USB 3.0 or USB 2.0

NOTE: USB 3.0 is backward compatible with USB 2.0.

Installing the drive

Some information about the bus-powered operation and the supplied USB cable:

• Your drive is bus-powered. Therefore, there is no need to connect an external power supply as all needed current will be supplied by the connected USB port(s).
• Passive USB hubs or USB connectors like keyboards, mice, or similar products cannot be used or connected to the drive.
• Make sure that the connectors will be inserted correctly.
• Never use pressure for connecting the cables. Check the polarity before connecting!

Connecting the drive to your computer

1. Plug the USB 3.2 Gen 1 micro-B connector into the corresponding port of the drive itself.
   NOTE: Requires USB Type-A port.

2. With your computer powered on and fully booted up, plug the USB Type-A connector into a USB Type-A port of your computer.
   < Windows PC > Immediately, 

   • the Power/Data indicator light will illuminate

   • the drive will power up

   • the drive should mount and a new drive icon should appear in “My Computer” |
     < Mac > Immediately, 

   • the Power/Data indicator light will illuminate

   • the drive will power up and is ready to use

Dismount and disconnect the drive

It is strongly recommended not to unplug the drive by just unplugging the cable connection as it may be that data is written to the drive at that time. Such data will be lost and the drive may be damaged physically!
Please follow the steps below for a safe dismount of the drive.

< Windows PC > 

1. Click the “Hardware and Eject Media – icon”. A pop-up message box will appear listing the external devices connected to your computer.
2. Select the TOSHIBA drive to eject. After a few seconds, you will get the notification that it is now safe to remove the device.
3. Click “OK” and you can unplug the drive now.

< Mac >

• Ctrl-click on the hard disk icon and choose “Eject”. OR
• Drag the hard disk icon to the trashcan.
• You can unplug the drive now.

Cleaning the drive case/enclosure

Before cleaning the drive, make sure that it’s physically disconnected from the computer. We suggest using standard products for cleaning it and making sure that possible remaining liquid on the surface will be wiped off.

Further Advice
For any further action of normal operation such as renaming the drive, backup data, or file management, we suggest reading your operation system user’s manual. Also for maintenance tasks such as defragmenting and optimization we suggest referring to the operating system user’s manual. We also strongly suggest having anti-virus software installed to protect your data against intended damage caused by viruses or trojan programs.

Troubleshooting

My computer does not recognize the disk drive at all.

• Make sure all of your connections are secure.
• If your drive is connected via a USB hub, make sure that it has its own power supply.
• If using an add-on card, make sure it is working properly and update the software/firmware.

Is it dangerous if the drive feels warm whilst in operation?
This is normal, and therefore not dangerous.

The drive gives me a “Device cannot start.”
Two possible reasons. It is either a power problem and you should check the connections, or the drive has a malfunction and requires service.

I cannot see my drive in “My Computer”, but it does appear in the Device Manager.
Follow these instructions:

1. Right-click “My Computer”.
2. Select “Manage” in the pop-up menu.
3. Select “Disk Management”. You should see a list of available storage devices.
4. Check whether your drive is listed.
5. Right-click the right-hand box and select “Delete Partition” in the pop-up menu.
6. Right-click the box and select “Create New Partition” in the pop-up menu.
7. Then select “Primary Partition” in the partition wizard window. Click next.
8. A drive letter will be displayed, which you can change. Click next.
9. Confirm to the format of the drive.

NOTE: When you format the drive all the data on your drive will be deleted.

As I try to format the drive, the drive capacity shows 32GB.
This can be caused by formatting the drive with the FAT32 file system. Try NTFS or exFAT file system. This should solve the problem.

TOSHIBA Support

• Need help?
  Please contact TOSHIBA’s hard drive and storage products support page: www .toshiba-storage.com/support

• For warranty claims, please check:www.toshiba-storage.com/warranty-claims

• Regulatory statements
  CE Compliance

CE
This product is CE marked in accordance with the requirements of the applicable EU Directives. Responsible for CE marking is Toshiba Electronics Europe GmbH, Hansaallee 181, 40549 Düsseldorf, Germany.

UKCA compliance
This product is UKCA marked in accordance with the requirements of the applicable UK Standards. Responsible for UKCA marking is Toshiba Electronics Europe GmbH, 1 Pinetrees Chertsey Lane, Staines Upon Thames, TW18 3DU.

Working Environment

The Electromagnetic Compliance (EMC) of this product has been verified typically for this product category for a so-called Residential, Commercial & Light Industry Environment. Any other working environment has not been verified by Toshiba and the use of this product in these working environments is maybe restricted or cannot be recommended. Possible consequences of the use of this product in non-verified working environments can be: Disturbances of other products or of this product in the nearby surrounding area with temporary malfunction or data loss/ corruption as a result. Examples of non- verified working environments and related advice:

• Industrial environment (e. g. where 3-phase 380V mains are being used mainly): Danger of disturbances of this product due to possible strong electromagnetic fields especially near to big machinery or power units.
• Medical environment: The compliance with the Medical Product Directive has not been verified by Toshiba, therefore this product cannot be used as a medical product without further verification. The use in usual office environments e.g. in hospitals should be no problem if there is no restriction by the responsible administration.
• Automotive environment: Please search the owner instructions of the related vehicle for advice regarding the use of this product (category).
• Aviation environment: Please follow the instructions of the flight personnel regarding restrictions of use.

Additional Environments not Related to EMC

• Outdoor use: As a typical home/office equipment this product has no special resistance against ingress of moisture and is not strong shock proofed.
• Explosive atmosphere: The use of this product in such a special working environment (Ex) is not allowed.

The following information is only valid for the EU-member States:

REACH – Compliance Statement
Toshiba will meet all REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) requirements and is committed to providing customers with information about the chemical substances in our products according to REACH regulations.

**Disposal of products

**

The use of the symbol indicates that this product may not be treated as household waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling this product, please contact your local city office, your household waste disposal service, or the shop where you purchased the product.

The following information is valid only for Türkiye: Compliant with AE Regulation.

Notices

©2023 TOSHIBA Electronics Europe GmbH. All rights reserved. TOSHIBA reserves the right to make technical changes. TOSHIBA assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between this product and the documentation. The Toshiba name and its logos are registered trademarks of Toshiba. Microsoft and Windows are trademarks of the Microsoft group of companies. macOS is a trademark of Apple Inc. Other company names, product names, and service names may be trademarks of their respective companies.

Product specifications, configurations, colors, components, and services are subject to change without notice. One Terabyte (TB) means one trillion bytes. Total available capacity will vary based on the operating environment, and your results and storage capacity will vary accordingly. A computer operating system, however, reports storage capacity using powers of 2 for the definition of 1GB = 230 = 1 073 741 824 bytes and 1TB = 240 = 1 099 511 627 776 bytes and therefore shows less storage capacity.

NOTE

• When using this product, use the provided USB cable to connect it directly to the USB port.
• If sufficient power is not supplied via the USB port, the product will not function.
• Depending on the specifications of the device you are connecting to, the transfer speed may be that of USB 2.0. For details, refer to the manual of the device you are connecting to.
• As a precaution against losing data stored on this product, be sure to regularly back up as much of your data as possible on another storage device.

Toshiba Electronics Europe GmbH Hansaallee 181
40549 Düsseldorf, Germany

Further information
toshiba-storage.com

Copyright 2023 Toshiba Electronics Europe GmbH. Product specifications are all subject to change without notice. Product design specifications and colours are subject to change without notice and may vary from those shown. One billion bytes, accessible capacity may be less and actual capacity depends on the operating environment and formatting. Errors and omissions excepted.

FAQ’s

What storage capacities are available for the Toshiba Canvio Ready External Hard Drive?

The Toshiba Canvio Ready External Hard Drive is offered in various storage capacities, including 1TB, 2TB, 3TB, and more.

Does the Canvio Ready External Hard Drive support USB 3.0?

Yes, the drive utilizes a high-speed USB 3.0 interface, ensuring rapid data transfer speeds.

Can I use the Canvio Ready drive with both Windows and Mac computers?

Absolutely, the Canvio Ready External Hard Drive is compatible with both Windows and Mac operating systems, allowing seamless cross-platform usage.

Is additional software required to use the Canvio Ready External Hard Drive?

No, the drive operates with convenient plug-and-play functionality, eliminating the need for extra software installations for basic usage.

Does the drive come with backup software?

Yes, the Toshiba Canvio Ready External Hard Drive comes preloaded with backup software, enabling users to schedule automatic file backups.

Can I protect the Canvio Ready External Hard Drive with a password?

Certainly, the drive offers password protection for enhanced security, safeguarding data in the event of loss or theft.

Is the Canvio Ready drive durable and reliable?

Yes, Toshiba designed the Canvio Ready External Hard Drive to be durable and reliable, ensuring data safety over time.

Can I use the drive on a Mac without reformatting it?

Yes, Toshiba provides a downloadable NTFS driver for Mac, enabling users to read and write to the drive without reformatting on Mac systems.

Does the Canvio Ready External Hard Drive have an energy-saving feature?

Absolutely, the drive is equipped with Green Button energy-saving software, allowing users to set it to enter sleep mode automatically after a period of inactivity.

Does the drive have shock protection for data safety?

Yes, the Canvio Ready External Hard Drive is equipped with a shock sensor and ramp loading technology, safeguarding the internal disk from impacts and drops.

Is the Canvio Ready External Hard Drive compliant with environmental regulations?

Yes, the drive adheres to RoHS (Restriction of Hazardous Substances) compliance, ensuring it meets environmental standards.

Can I use the Canvio Ready drive for on-the-go storage?

Absolutely! The compact and portable design of the Toshiba Canvio Ready External Hard Drive makes it ideal for on-the-go storage needs, such as travel or remote work.

References: Toshiba HDTP310EK3AA External Hard Drive – Device.report

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