AVIGILON AI NVR 2 Value AI NVR Premium and Premium Plus Appliance User Guide
- June 12, 2024
- aVIGILON
Table of Contents
AVIGILON AI NVR 2 Value AI NVR Premium and Premium Plus Appliance
Product Information
Hard Disk Drive Accessories Guide for Avigilon Systems
Overview
The Hard Disk Drive Accessories Guide provides instructions for replacing hard drives in Avigilon Systems. It includes compatibility information, steps to verify a hard disk failure, identifying the failed physical hard drive, generating logs for technical support, and replacing hard drives. The guide also provides information about AI NVR Hard Disk Drives and the materials and equipment required for replacement.
Product Compatibility
The following hard drive part numbers are compatible with specific Avigilon NVR models:
- AINVR-HDDS-HOT-16TB: Compatible with AI NVR Premium+ 128/160TB
- AINVR-HDDS-HOT-12TB: Compatible with AI NVR Premium 128/160TB and AI NVR Premium+ 96TB
- AINVR-HDDS-HOT-8TB: Compatible with AI NVR Premium 96TB
- AINVR-HDDS-HOT-4TB: Compatible with AI NVR 2 Value 16/24TB and AI NVR Premium+ 64TB
- AINVR-HDDS-HOT-2TB: Compatible with AI NVR Premium 64TB and AI NVR Standard 32/48TB
Product Usage Instructions
Step 1: Verifying a Hard Disk Failure
- Access Server Management from any ACC Client application or compatible browser on a workstation connected to the same network as the appliance.
- On the Storage panel of the AI NVR, monitor the storage capacity and status of virtual disks on the Virtual Disks panel and physical disks on the Physical Disks panel.
- Expand a virtual disk on the Virtual Disks panel to monitor the status of the physical disks that are part of it.
Step 2: Identifying the Failed Physical Hard Drive
Follow the instructions provided in the user guide of your appliance to identify the physical hard drive that is affected.
Step 3: Generating Logs for Avigilon Technical Support
- Prepare log files as requested by Avigilon Technical Support to help resolve the issue.
- Open a support request with Avigilon Support and attach the required logs as proof of the failed hard drive.
Step 4: Replacing Hard Drives
If you have a replacement hard drive available, you can install it yourself using the following steps:
- Refer to the user guide of your appliance to open Server Management.
- Determine if the issue is due to a failed hard drive by following Step 1.
- Identify the physical hard drive that needs replacement by following Step 2.
- Follow the provided instructions to replace the hard drive in either the front or rear drive bays.
For more detailed information and assistance, contact Avigilon Technical Support at avigilon.com/contact.
Hard Disk Drive Accessories Guide
For Avigilon Systems
- AI NVR 2 Value (6-24TB)
- AI NVR Premium+ (64-160TB)
- AI NVR Premium (64-160TB)
- AI NVR Standard (24-48TB)
- AI NVR Value (6-12TB)
Before You Start
You can upgrade hard drives or replace the spare hard drives with hot swappable drives. The hard drives in the front and back drive bays are hot- swappable. The hard drives in the internal drive bays are not hot-swappable. A hard drive is referred to also as a hard disk drive (HDD).
Tip: For assistance with any of the procedures in the document, contact Avigilon Technical Support at avigilon.com/contact at any time.
Product Compatibility
Overview
Complete this procedure from Server Management. For more information on how to open the Server Management, refer to the user guide of your appliance.
To replace the hard drive:
- Use Server Management to determine if the problem you are seeing with your appliance is due to a failed hard drive. See Step 1: Verifying a Hard Disk Failure on the next page.
- Identify the physical hard drive that is affected. See Step 2: Identifying the Failed Physical Hard Drive on page 9.
- Prepare log files requested by Avigilon Technical Support to help resolve an issue. See Step 3: Generating Logs for Avigilon Technical Support on page 10.
- Open a support request with Avigilon Support and attach the required logs as proof of the failed hard drive.
- Avigilon Support will arrange for a technician to deliver the replacement drive, replace the failed drive if you haven’t already, and take away the failed drive.
- If you have a replacement hard drive already available you can install it now. See Step 4: Replacing Hard Drives on page 11 if you are installing it yourself.
Step 1: Verifying a Hard Disk Failure
To check if the issue is due to a failed hard drive, use Server Management
accessed from any ACC Client application or compatible browser on a
workstation on the same network as the appliance.
On the Storage panel of the AI NVR you can:
- Monitor the storage capacity and the status of the virtual disks configured on the device on the Virtual Disks panel, and the physical disks installed on the device on the Physical Disks panel.
- Expand a virtual disk on the Virtual Disks panel to monitor the status of the physical disks that are members of that virtual disk.
- View details about each physical disk, including capacity, model, and serial number on the Physical Disks panel.
- Set the status of a physical disk to Offline before removing it from the appliance for replacement if it ever fails.
Important: The storage physical disk is a hard disk drive (HDD) that must be replaced with an HDD of the same capacity.
Click Storage on the navigation bar to open the Virtual Disks and Physical Disks panels.
Step 2: Identifying the Failed Physical Hard Drive
Hard drives are located at the front and rear drive bays. See the table in
Step 1: Verifying a Hard Disk Failure on page 7 for instructions to identify
the failed hard drive using Server Management. Alternatively, follow these
instructions to manually identify the failed hard drive.
- Visually inspect the hard drive status indicators to determine which hard drive is affected.
- Look for one of the three indications that a hard drive needs replacing:
- Note the hard drive number which is printed on the recorder case below the front drives, and adjacent to the rear and internal drives. This hard drive number is required to turn the hard drive offline.
- Status indicator.
- Activity indicator.
Step 3: Generating Logs for Avigilon Technical Support
Use the Server Management Logs panel to view the Server Logs and System Logs
panes and prepare log files requested by Avigilon Technical Support to help
resolve an issue.
Typically, Avigilon Technical Support assists you to access and filter the
logs on this panel to isolate the logs that they require. You then copy and
paste the logs into a text file, save it and send it to Avigilon Technical
Support.
By default, a log pane displays 100 warning messages from the logs.
You can filter the logs to display the information that you need:
- In the drop down list, select the type of logs that you need.
- For the Server Logs:
- Exception Logs
- FCP Logs
- Server Logs
- WebEndpoint Logs
- For the System Logs:
- System Logs
- Boot Logs
- Web Server Logs
- In the Maximum Logs drop down list, select the number of log messages you want to display each time.
- Enter text in the Filter field to apply a filter to the log listings.
- Click the Sync button to display the updated logs.
- In your web browser, open a Technical Support Issue with Avigilon, and upload the saved logs.
Step 4: Replacing Hard Drives
Important: Only replace a hard drive if an error is displayed in the hard drive LED indicator, and the ACC Server Management Web Interface.
About AI NVR Hard Disk Drives
The hard disk drives (HDDs) on the AI NVR are set up in a RAID configuration. This allows information to be recorded across several HDDs. If one HDD fails on an AI NVR VAL or up to two HDDs fail on an AI NVR STD, AI NVR PRM, or AI NVR PRM+ there is enough information on the other HDDs for the appliance to continue recording video. This allows you to replace a failed HDD without any downtime. If two disks have failed on an AI NVR STD, AI NVR PRM, or AI NVR PRM+, they have to be replaced one at a time.
To replace a failed HDD:
-
In the Server Management page, open the Storage panel.
-
In the Physical Disks panel, click . You are prompted to Eject or Cancel. The status changes to Offline and changes to , indicating all services have stopped.
Important: An HDD in a RAID that has been taken offline has to be rebuilt to return it to service. If you decide not to remove the HDD after ejecting it, click to rebuild the RAID with this HDD. The progress of the rebuilding is displayed in the Physical Disks panel. This may take several hours. -
You can now remove the HDD from the appliance, as described in the next sections.
Replacing Hard Drives in Front or Rear Drive Bays
Before you replace the hard drive, remove the front bezel of the appliance.
For rear hard drive replacement, ensure the hard drive is visible and
accessible.
Important: When installing a replacement hard drive, the hard drive automatically rebuilds. Existing data will be overwritten. Make sure the replacement hard drive is blank.
Materials and Equipment
- Replacement hard drive
- Installation instructions
- Physical drive disassembly
Replacing the Hard Drive
- Locate the failed hard drive at the front or back of the appliance, depending on the model.
- Press the release button on the front left of the hard drive.
- When the handle is released, pull the hard drive out of the appliance.
- Remove the four screws from the side of the hard drive carrier.
- Lift the failed hard drive out of the carrier.
- Insert the replacement hard drive into the carrier and screw it into place. The hard drive connectors should face the back.
- When the hard drive is secured in the carrier, insert the hard drive back into the appliance.
- Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into place.
The appliance immediately starts rebuilding the hard drive. This may take several hours.
For More Information
For additional product documentation and software and firmware upgrades, visit support.avigilon.com.
Technical Support
Contact Avigilon Technical Support at
support.avigilon.com/s/contactsupport.
Product User Guides
For product user guides, visit the Downloads page at avigilon.com/video-
infrastructure.
Limited Warranty
Avigilon warranty terms for this product are provided at avigilon.com/warranty.
© 2023, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON
logo, AVIGILON CONTROL CENTER and ACC are trademarks of Avigilon Corporation.
Other names or logos mentioned herein may be the trademarks of their
respective owners. The absence of the symbols ™ and ® in proximity to each
trademark in this document or at all is not a disclaimer of ownership of the
related trademark.
This document has been compiled and published using product descriptions and
specifications available at the time of publication. The contents of this
document and the specifications of the products discussed herein are subject
to change without notice. Avigilon Corporation reserves the right to make any
such changes without notice. Neither Avigilon Corporation nor any of its
affiliated companies: (1) guarantees the completeness or accuracy of the
information contained in this document; or (2) is responsible for your use of,
or reliance on, the information. Avigilon Corporation shall not be responsible
for any losses or damages (including consequential damages) caused by reliance
on the information presented herein.
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References
- End-to-End Security Solutions | Avigilon (Openpath & Ava)
- NVR Camera System & Smart NVR Security Systems
- All Brands Limited Warranty & Product Policies
- Avigilon Support Community
- Avigilon Support Community
- NVR Camera System & Smart NVR Security Systems
- Avigilon Support Community
- Avigilon Support Community
- Contact Sales - Avigilon
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