EZVIZ C8W-PRO WiFi ColorVu 2k 3mp Smart Auto Tracking Pan-Tilt Camera with Mic-Alarm User Manual

EZVIZ C8W-PRO WiFi ColorVu 2k 3mp Smart Auto Tracking Pan-Tilt Camera with Mic-Alarm User Manual

Overview

Package Contents

Package Contents

• Drilling Template(x1)

• Waterproof Kit(x1)

• Screw Kit(x1)

• Power Adapter(x1)

• Regulatory Information(x2)
  

• Quick Start Guide(x1)

Basics

parameters will be restored to default settings.
LEDIndicator| | Solid Red: Camera starting up.
| Slow-flashing Red: Network exception.
| Fast-flashing Red: Camera exception (e.g. Micro SD card error).
| Solid Blue: App visiting camera.
| Slow-flashing Blue: Camera running properly.
| Fast-flashing Blue: Camera ready for Wi-Fi connection.

Get the EZVIZ App

1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching for “EZVIZ” in the App Store or Google PlayTM.
3. Launch the app and register an EZVIZ user account.
   
   

If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for “EZVIZ”.

Connect to the Internet

• Wired Connection: Connect the camera to a router. Refer to Option A.
• Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.

Option A: Wired Connection

1. Connect the power adapter cable to the camera’s power port.

2. Plug the power adapter into an electrical outlet. The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.

3. Connect the camera to the LAN port of your router with the Ethernet cable (purchase separately).
   The LED turning slow-flashing blue indicates that the camera is connected to the Internet.
   

4. Add your camera to EZVIZ.

   • Log in to your account using the EZVIZ app.

   • On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface.

   • Scan the QR code on the Quick Start Guide cover or on the body of the camera.

   • Follow the EZVIZ app wizard to add the camera to the app.

Option B: Wireless Connection

1. Connect the power adapter cable to the camera’s power port.

2. Plug the power adapter into an electrical outlet.
   The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.
   

3. Add camera to EZVIZ.

   • Log in to your account using the EZVIZ app.

   • On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface.

   • Scan the QR code on the Quick Start Guide cover or on the body of the camera.
     

   • Follow the EZVIZ app wizard to add the camera to EZVIZ

• Please connect your camera to the Wi-Fi to which your mobile phone has been connected.
• The band of the Wi-Fi must be 2.4 GHz.

Press and hold the reset button for about 4s, and you can restart the camera and restore all parameters to default. Press and hold the reset button for about 4s in any of the following cases:

• The camera fails to connect to your Wi-Fi network.
• You want to connect the camera to another Wi-Fi network.

Installation

Micro SD Card Installation (Optional)

1. Remove the cover on the camera.

2. Insert the micro SD card (sold separately) into the card slot.

3. Fix the cover to the camera.
   

4. In the EZVIZ app, tap the Storage Status in the Device Settings interface to check the SD card status.

5. If the memory card status displays as Uninitialized, tap to initialize it.
   The status will then change to Normal and then videos can be stored.

Installation Location

• Choose a location with a clear, unblocked field of view and with a good wireless signal.
• Make sure the wall is strong enough to withstand three times the weight of the camera.
• Camera cannot be installed with the lens facing direct sunlight.

Installation Procedure
The camera can be wall mounted, ceiling mounted, and pole mounted.

Ceiling/Wall Mount

1. Remove the protective film from the lens.
2. Stick the drilling template onto a clean and flat surface.
3. (For cement wall only) Drill screw holes according to the template, and insert anchors.
4. Use screws to fix the camera on the installation surface.

Fig. 1 Ceiling Mount

Fig. 2 Wall Mount

Pole Mount

1. Remove the protective film from the lens.
2. Use the cable tie (not provided in the package) to fix the camera to the pole.
   

Waterproof Kit Installation (Optional)

If the camera is installed outdoors or in humid environments, please use the waterproof kit.

1. Insert the gasket into the Ethernet port of the camera.
   

2. Thread A through the nut, the gasket and the end cap
   

3. Tighten the nut and the endcap.
   

4. Thread A into the Ethernet port of the camera and tighten the nut.
   

5. Connect B to the LAN port of the router.
   

Operations on the EZVIZ App

The app interface may be different due to version update, and the interface of the app you installed on your phone shall prevail.

Live View
When you launch the EZVIZ app, the device page displays as shown below. You can watch a live feed, take snapshots, record videos, or choose video definition as needed.

Swipe left and right across the screen to see more icons.

Control the PTZ to set the monitoring site as preset locations.
| 360° Picture. Tap to generate a 360 degree view picture.
| Talk. Tap the icon, and then follow the on-screen instructions to talk to or listen to people in front of the camera.
| Sound-Light Alarm. Sound and flash to deter intruders.
| Definition. Select video resolution from Ultra HD, Hi-Def or Standard.
| Multi-screen Live. Tap to select window layouts.

Settings

videos or recorded videos
Audio Mode| •   Intercom : Press and hold to send voice messages.• Voice Call : Tap to start a voice call.
Status Light| If enabled, the LED indicator on the camera will be on; otherwise the LED indicator will not be on.
IR Light| IR light helps the camera get black and white images in low light conditions. If disabled, quality of images captured in dark environments will be influenced.
Alarm Notification| If disabled, notifications will not be pushed to your app once targets are detected.
**** Night Vision Mode| •   Color Night Vision : Helps the camera get color images in dark environments.•   Black/White Night Vision : IR light helps the camera get black and white images in dark environments.•   Smart Night Vision : Black/White Night Vision by default. Once motion is detected, the vision mode will switch to Color Night Vision mode.
Auto Tracking| If enabled, when someone appears, the camera will follow the movement with fixed view.Zooming and focusing is supported only under Ultra HD.
360° Picture| Tap to generate a 360 degree view picture.
Time Zone| You can select time zone as needed here.
Date Format| You can select date format as needed here.
Wi-Fi| Make your device offiline first, and then you can connect your device to a new network.
Cloud Storage| You can subscribe and manage the cloud storage
Storage Status| You can see micro SD card capacity, used space and free space here, and also you can enable or disable cloud storage services here
Device Version| You can see device version here.
Image Encryption| If enabled, images captured by the camera can only be avaliable after you enter a password.
Change Encryption Password| You can change encryption password here.
Flip Image| Tap to flip images.
Sleep Mode| When sleep mode is on, the device stops monitoring and recording.
Offline Notification| If enabled, notifications will be pushed to your app once the camera is offline.
User Guide| You can read user guide of the camera here.
About| You can mark where the device is installed, and get product category, device model, serial number, and device QR code here.
Restart| Tap to restart the camera.
Delete Device| Tap to delete the camera from EZVIZ cloud. After you have deleted the camera, videos stored in the cloud will not be deleted. Once you add the camera again, the videos can still be viewed.

EZVIZ Connect

Use Amazon Alexa
These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difficulties during the process, please refer to Troubleshooting.

Before you start, make sure that:

1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the “Video Encryption” and turn on the “Audio” in the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new EchoShow, Fire TV (all generations), Fire TV stick (second generation only), or Fire TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select “Skills and Games” from the menu.
2. On the Skills and Games screen, search for “EZVIZ”, and you will find “EZVIZ” skills.
3. Select your EZVIZ device’s skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
6. You will see “EZVIZ has been successfully linked”, then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
7. Go back to Alexa app menu and select “Devices”, and under devices you will see all your EZVIZ devices.

Voice Command
Discover a new smart device via the “Smart Home” menu in the Alexa app or the Alexa Voice Control function. Once the device is found, you can control it with your voice. Speak simple commands to Alexa.

Your device’s name for example: “show xxxx camera,” can be changed in the EZVIZ app. Each time you change the name of the device, you will need to discover the device again to update the name.

Troubleshooting
What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems. Try to restart the smart device and re-discover the device on Alexa.
Why the device’s status is “Offline” on Alexa?
Your device might have been disconnected from the network. Restart the smart device and re-discover on Alexa. Check if your router is connected to the Internet and try again.

For details about countries where Amazon Alexa is available, see Amazon Alexa’s official website.

Use Google Assistant
With the Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.

The following devices and apps are required:

1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the “Video Encryption” and turn on the “Audio” in the Device Settings page.
3. A TV with functional Chromecast connecting to it.
4. The Google Assistant app on your phone.

To get started, follow the steps below:

1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play StoreTM and log into your Google account.
3. On the Myhome screen, tap “+” on the upper-left corner, and select “Set up device” from the menu list to go to the Set up interface.
4. Tap Works with Google, and search for “EZVIZ”, where you will find “EZVIZ” skills.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.
7. Tap Return to app.
8. Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.
9. Now try some commands. Use the name of the camera that you created when you set up the system.

Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command.

See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en

For additional information about the device, please refer to www.ezviz.eu.

FAQ

If the camera is offline on the App, will the video recording continue?

If the camera is powered on but disconnected from the Internet, then local recording will continue but cloud recording will stop. If the camera is powered off, both video recordings will stop.

Why the alarm is triggered when nobody in the image?

Configure a lower value for the detection sensitivity. Please notice that vehicle and animals are also alarm triggering sources.

How to use the micro SD card for local storage?

1. Make sure that there is a micro SD card inserted and that the camera is added to your EZVIZ account. Open the EZVIZ app and enter the “Device Details” interface, if the “Initialize Storage Card” button appears, you need to initialize the micro SD card first. 2. The micro SD card recording for the motion detection is enabled by default.

The mobile phone cannot receive alarm prompts when the camera is online.

1. Make sure that the EZVIZ app is running on your mobile phone and that the Motion Detection Notification is enabled. 2. For Android system, make sure the app is running in background; and for iOS, enable the message push function in “Settings > Notification”. 3. If still no alarm prompts, press and hold the RESET button for about 5 seconds restore the camera settings.

Live view or playback failed.

Make sure that your network is well connected. Watching live videos needs a good bandwidth. You can refresh the video, or change a network and try again.

Initiatives on the Use of Video Products

Thank you for choosing EZVIZ products.
Technology affects every aspect of our life. As a high-tech company, we are increasingly aware of the role technology plays in improving business efficiency and quality of life, but at the same time, the potential harm of its improper usage. For example, video products are capable of recording real, complete and clear images. This provides a high value in retrospect and preserving real-time facts. However, it may also result in the infringement of a third party’s legitimate rights and interests if improper distribution, use and/or processing of video data takes place. With the philosophy of “Technology for the Good”, EZVIZ requests that every end user of video technology and video products shall comply with all the applicable laws and regulations, as well as ethical customs, aiming to jointly create a better community.

Please read the following initiatives carefully:

1. Everyone has a reasonable expectation of privacy, and the installation of video products should not be in conflict with this reasonable expectation. Therefore, a warning notice shall be given in a reasonable and effective manner and clarify the monitoring range, when installing video products in public areas. For non-public areas, a third party’s rights and interests shall be evaluated when installing video products, including but not limited to, installing video products only after obtaining the consent of the stakeholders, and not installing highly-invisible video products.
2. The purpose of video products is to record real activities within a specific time and space and under specific conditions. Therefore, every user shall first reasonably define his/her own rights in such specific scope, in order to avoid infringing on a third party’s portraits, privacy or other legitimate rights.
3. During the use of video products, video image data derived from real scenes will continue to be generated, including a large amount of biological data (such as facial images), and the data could be further applied or reprocessed. Video products themselves could not distinguish good from bad regarding how to use the data based solely on the images captured by the video products. The result of data usage depends on the method and purpose of use of the data controllers. Therefore, data controllers shall not only comply with all the applicable laws and regulations and other normative requirements, but also respect international norms, social morality, good morals, common practices and other non-mandatory requirements, and respect individual privacy, portrait and other rights and interests.
4. The rights, values and other demands of various stakeholders should always be considered when processing video data that is continuously generated by video products. In this regard, product security and data security are extremely crucial. Therefore, every end user and data controller, shall undertake all reasonable and necessary measures to ensure data security and avoid data leakage, improper disclosure and improper use, including but not limited to, setting up access control, selecting a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly optimizing network security.
5. Video products have made great contributions to the improvement of social security around the world, and we believe that these products will also play an active role in more aspects of social life. Any abuse of video products in violation of human rights or leading to criminal activities are contrary to the original intent of technological innovation and product development. Therefore, each user shall establish an evaluation and tracking mechanism of their product application to ensure that every product is used in a proper and reasonable manner and with good faith.

References

• EZVIZ - Creating Easy Smart Homes
• EZVIZ - Creating Easy Smart Homes

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