maxcare MAX-S13L90GR MAX Eye Pro Massager User Manual

: June 12, 2024
: maxcare

Table of Contents

COMPANY PROFILE
Safety Precautions
Name and Function of Components
How to Use
- Charging
- Operation
Cleaning and Maintenance
Troubleshooting
Technical Specifications
CUSTOMER SUPPORT
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maxcare MAX-S13L90GR MAX Eye Pro Massager

maxcare MAX-S13L90GR MAX Eye Pro Massager

COMPANY PROFILE

After two decades of experience in the health industry, founder utilized his knowledge and expertise in massage therapy from an Asian-Pacific perspective to establish our brand – Our massage therapy business was expanded to Hong Kong in 2012 and is conferred 2017 Hong Kong Top Brand Award. Based in Hong Kong, we are specializing in design & innovation, manufacturing, and retailing of massage and healthcare products.

Believing in the value of ‘Technology improves our quality of life’ and ‘Caring for your family’, has been innovating highly qualified products with international patents. Besides, products fulfill various international safety standards, namely EU CE Mark, US UL/ETL Mark, Germany GS Mark, TUV certification, and China CCC Mark.

Motivated by our value, founder has been leading us to be one of the most competitive brands in Hong Kong health industry. applies the contemporary fashion design – neat and modern – on the mechanical engineering of massage chairs. To deliver our value and offer incredible massage experience and healthcare solution to the public, devotes to the innovation, design, manufacturing the top-notch family massage products. By integrating the company philosophy – Spirit Of Healthy Life – into our products, brings health to everyone.

Thank you for purchasing the Maxcare products. Before using the product, please read this manual thoroughly, particularly the Safety Precautions section, for the correct use of the product.

This manual should be well kept for easy reference. It enables you to perform a safe and efficient operation.

Safety Precautions

Important safety warning

This product will block vision when used, please do not use it while walking or playing.
Keep children and pets away from the product.
Please ensure that there are no people or pets nearby when in use to avoid accidents.
Please use the power supply that matches this product.
Please pull out the plug before use or cleaning to avoid injury or damage to the product.
Do not use unauthorized accessories.
Do not use this product outdoors.
Please read carefully and follow the user manual instruction before operation.
Any other usage that is not listed in this user manual is forbidden.
Recommended usage time of this product is 10 minutes/ session.
Please check if any part of this product is damaged before use. If so, please do not use it and contact us for repair.
Please do not use it if the shell or surface is damaged.
Please do not fall asleep while using this product.
Please do not use it while driving.
Please do not use it when wearing contact lenses, glasses or any hair accessories.
Please wear this product on your eyes before turning it on.
Please do not use it if drunk or feeling unwell.
Please do not use it within one hour after having meal.
Do not wear it too tight or with excessive force to avoid possible injury.
If the power cord is damaged, do not attempt to change on your own. Please contact us for repair for safety reasons.

Environment for usage

Please do not use any power source with fast charging function to prevent the circuit protection.
Please do not use it in a moist environment such as bathroom.
Please do not use it when there is a drastic change in temperature.
Please do not use it under heavy-dusty or caustic environment.
Do not use it in an environment with poor ventilation.
Please switch off the power and unplug the machine after use.
Please do not use it when surrounding temperature is up to 40°C.
Please do not use it when surrounding temperature is below 5°C. The lubricant can thicken quickly and increase the friction between parts.
Turn off and pull out the plug during thunderstorms.
Please do not place it near fire or direct sunlight.
When moved from a low-temperature storage to a warm environment, the moisture inside the machine may affect, or damage, its functionality. Please rest the product within room temperature for 1 hour before use.

People who have the below symptoms, please consult a doctor before use

People who are suffering from glaucoma, cataract, retinal detachment or other eye-related diseases.
People who have had eye surgery.
People who are suffering from skin conditions such as swollen skins, sunburnt or other dermatology diseases.
People who are suffering from malignant tumors, acute diseases, heart diseases, stroke or severe hypertension.
People who are suffering from any difficulties related to respiratory organs.
People who are suffering from any blood circulation disorders such as thrombosis, severe aneurysms and venous tumors, or from any skin infections.
People who are suffering from perception disorders due to diabetes.
People who have a fever.
People who are suffering from injuries or skin diseases.
Children under 14-year-old or people mentally unbalanced without being supervised are not allowed to use this machine.
People who are told by doctor to have rest or people who feel unwell.
People whose bodies are wet are forbidden to use this product.
The appliance has a heating function. People who are insensitive to heat must be careful when using the machine.
People who are receiving medical treatment, especially those who are physically unfit.
People who have open wounds.
People who aim for recovery.

Safety

It is best to not share the product with other people to avoid cross infection.
Please do not place heavy objects on this product.
Do not use other therapy devices while using this product.
This product is not to be used for medical treatment purposes.
The product can only be used by a single user at a time.
Recommended usage time of this product is 15 minutes/ session.
Check if the voltage is suitable to the specification of this product.
Do not use wet hands to pull the plug.
Do not allow liquid to get into the product, to prevent electric shock or damage to this product.
Do not pull or drag the power cord when unplugging. Please be gentle.
Do not damage the wires or change the circuit of this product.
Do not use wet cloths to clean the electric parts such as the switch and plug.
Be away from this product during a power cut to prevent injury in case power resumes suddenly.
Stop using this product if there is any irregularity, and please contact us immediately.
Stop using this product if you feel any physical abnormality. Please consult a doctor.
This product is not intended for people (including children) who are physically handicapped, sensory or neurological deficits, or lack of experience and knowledge, unless they are under supervision or instruction concerning the use of the product by their guardian.
Children should be supervised to ensure they do not play it as a toy.
If the power cord is damaged, it must be replaced by us in order to avoid accident.
Keep the power cord away from hot or moving objects.
Please cut off power and pull-out plug before moving.
If the product is found damaged, broken, suffering from power leakage, or with exposed parts, please stop using it.
Do not leave the product unattended when it is operating.
Do not turn on the product when it is being charged.

Maintenance

This product should be maintained by us, users are prohibited to dismantle or repair by themselves.
Please always turn off the main power after use.
Do not use this product if the socket is loose.
If this product is to be left idle for long, please tie up the power cords and keep it in dry and dustless environment.
Do not keep this product at a high temperature or near fire. Do not keep under direct sunlight.
Please clean this product with dry cloths. Do not use thinner, benzene or alcohol.
The mechanical components of this product are specially designed and made, no special maintenance required.
Do not point sharp objects at this product.
Please use it intermittently; do not keep it continuously running for long.
Keep away from any magnetic devices. Avoid interruption from magnetic fields.

Solution of ordinary malfunctions

It is normal if the motor makes noises during operation.
If the rated working time is over, the power will automatically go off. If this product works continuously for too long, the temperature control will automatically turn off the machine.
It is normal for the product to heat up during use.
Redness and heat may appear in the massage area after use, which is normal.
There may be pressure marks on the face after use, which will recover after waiting for a while.
Due to long-term closed-eye massage, the eyes will appear short-term blurred vision. After resting for 1-3 minutes, the eyes will recover.

Name and Function of Components

Massager x1
USB Cable x1
Packing box x1
User manual x1

Name and Function of Components

Power/Mode Button
Cold Compress
Hot Compress
Vibration Massage
Music
Cold/Hot Compress Area
Massage area
Charging Port
Strap
Buckle

How to Use

Charging

Connect to a computer or an adapter with the USB cable.
The signal light remains red when charging and turns white when fully charged. Remove the product from the power source.
The product does not function when charging (charging while working will prompt the self-protection program and halt motion).

Operation

Function

| Description
---|---
ON/OFF|

Press and hold the ON/OFF button for 2 seconds to turn ON/OFF the product.

Music

| Double-click the button to pause/resume the music.
Vibration Massage Mode
|

Push the button up to switch the Vibration Massage Mode: Eye Beauty Mode, Eye Comfort Mode, Eye Care Mode, Sleep Mode, Temperature Mode. The default mode is Eye Beauty Mode.

Temperature Mode

|

Push the button down to switch the Temperature Mode: Low-grade Hot Compress, High-grade Hot Compress, Low-grade Cold Compress, High-grade Cold Compress, alternating Hot and Cold Low-grade cycles, temperature turn off. The default Temperature mode is turned off.

Bluetooth Connection

Connect via Bluetooth on your device and play music.
In the Bluetooth setting, please search for “MAX Eyes Pro” then connect.

How to Wear

Wear the product on the head, then put the product closer to the eyes and adjust the size of the strap.
Please make sure to wear it comfortably without being too loose or too tight.

Cleaning and Maintenance

Cleaning

Before cleaning, please make sure the switch has been turned off and the power plug has been disconnected from the socket.
Use soft cloths to clean the surface of product and control panel.

CAUTION

Do not pull the plug from the socket with wet hands.
Please do not rinse the product. Avoid water/ liquids from getting into the product.
Do not use corrosive cleaning agents like benzene or thinner to clean the product, otherwise, the color of product will fade, and the internal parts may be corrupted or broken.
Do not disassemble the product when it is humid. Simply let it dry.

Maintenance

Keep the product clean and away from high temperature/ humid areas, or any environment with volatile gases.
If this product is left idle for a long time, please cover it with a dust cover (self-purchase).

CAUTION

Please keep the product away from direct sunlight, or high temperature, to avoid fading or product damage.
Do not place heavy objects on top of the product.
Please ensure to turn off the power and unplug when it’s not in use.

Kind Reminders

***** If the product has been used for a long time, please check the conditions as below:

Burnt smell.
Unstable power supply after connecting with the power cord.
Power cord is heating up.
Power cords damage.
Other abnormalities.

CAUTION

If the above phenomenon occurs, please stop using the product to prevent malfunctions and accidents.
Please turn off the power and unplug immediately. Users are prohibited to dismantle and repair by themselves. Please contact us for repair.

Troubleshooting

The following symptoms do not indicate malfunction. Please check the below phenomenon to find out the solution before contact customer services team. If the problem still cannot be solved, please do not dismantle or repair the product. You should stop using it and contact us immediately.

No

| Issues| Possible Causes|

Solutions

---|---|---|---

1

| Not working| Low battery| Recharge the product
Charging cable damaged|

Please check and replace the charging cable

The massager is used for too long, overheat protection will be activated

|

Allow the massager to cool down before using again

2

| Abrupt stop during operation|

Low battery

|

Recharge the product

Rated working time (10 minutes or Cold compress massage for 6 minutes) is up and the massager is automatically stopped|

Press the power button to restart

The massager is used for too long, overheat protection will be activated

|

Allow the massager to cool down before using again

3

|

“Vroom”, “Pu”, “Boom” sound during operation

No action required; the sound will stop after one minute of the shutdown

Technical Specifications

Product Name : MAX Eyes Pro
Product Model: MAX-S13L90GR
Rated Voltage: 3.7V
Rated Power5W
Rated Time :10mins (Cold compress massage for 6 mins)
Battery Capacity:2000mAh
Charging time :≤4Hrs
Battery life : High-grade Cold Compress: 48 mins
High-grade Hot Compress: 160 mins
Vibration Massage Mode: 180mins
Heating Temperature :High-grade Hot Compress 39±1℃
Low-grade Hot Compress 36.5±1℃
Cold Temperature :High-grade Cold Compress refers to a temperature slightly lower than the normal temperature of 4-11 ℃ Low-grade Cold Compress refers to a temperature slightly lower than normal temperature of 3-10 ℃
Product Size: L180XW74XH75（mm)
Packaging Size :L214XW128XH85（mm)
Net Weight: 310g
Components: Massager, user manual, charging cable