ergotec BSET-400 Venus Massage Chair User Manual
- June 12, 2024
- ergotec
Table of Contents
ergotec BSET-400 Venus Massage Chair
Product Information
The product is designed to comply with the FCC radiation exposure limits for an uncontrolled environment. It is a transmitter device that operates according to Part 15 of the FCC Rules.
RF Exposure Statement
This equipment meets the FCC standards for radiation exposure in an uncontrolled environment. It is important to ensure that this transmitter is not placed or operated near any other antenna or transmitter.
FCC Warning
This device adheres to Part 15 of the FCC Rules. To comply with these rules, it must meet two conditions:
- The device should not cause harmful interference to other devices or systems.
- The device must accept any interference it receives, even if it causes undesired operation.
Note: Any modifications or changes made to this unit without explicit approval from the responsible party for compliance may void the user’s authority to operate the equipment.
Product Usage Instructions
To ensure proper usage and compliance with FCC regulations, please follow these instructions:
- Keep the transmitter away from other antennas or transmitters to prevent interference.
- Do not modify or make any changes to the unit without explicit approval from the responsible party for compliance.
- Operate the device in accordance with Part 15 of the FCC Rules.
- If the device causes interference to other devices or systems, discontinue use and contact customer support for assistance.
- Do not use the equipment in a manner that exceeds the FCC radiation exposure limits.
By following these usage instructions, you can ensure proper functioning of the product while maintaining compliance with FCC regulations.
INSTRUCTION MANUAL AND WARRANTY INFORMATION ONE YEAR LIMITED WARRANTY
RF exposure statement
This equipment complies with the FCC radiation exposure limits set forth for
an uncontrolled environment. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
FCC Warning
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Hello
Congratulations on purchasing your new Ergotec ET-400/Venus.
At Ergotec we understand that everybody is different and have carefully
designed your massage chair with that in mind. But enough about us, this is
about you. Learning how to use your new chair is simple (we designed it that
way).
So let’s get started.
For replacement parts and tech support, please call our service and warranty phone number, or visit www.ergotecusa.com
IMPORTANT SAFETY INSTRUCTIONS
WHEN USING ELECTRICAL PRODUCTS, BASIC SAFETY PRECAUTIONS SHOULD ALWAYS BE
FOLLOWED, INCLUDING THE FOLLOWING:
READ ALL INSTRUCTIONS BEFORE USING.
DANGER- TO REDUCE THE RISK OF ELECTRIC SHOCK:
- Always unplug this appliance from the electrical outlet immediately after using and before cleaning.
- Never use pins or other metallic fasteners with this appliance.
WARNING -TO REDUCE THE RISK OF BURNS, FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS:
- An appliance should NEVER be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts or attachments.
- NOT for use by children.
- Close supervision is necessary when this appliance is used by, on, or near children, invalids, or disabled persons.
- Use this appliance only for its intended use as described in this manual. DO NOT use attachments not recommended by Ergotec; specifically, any attachments not provided with the unit.
- NEVER operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Contact Ergotec Service Center for examination and repair.
- Use heated surfaces carefully. May cause serious burns. DO NOT use on sensitive skin areas or in the presence of poor circulation. The unattended use of heat by children or incapacitated persons may be dangerous.
- Keep the cord away from heated surfaces.
- NEVER drop or insert any object into any opening.
- DO NOT use this massager in close proximity to loose clothing, jewelry.
- DO NOT operate where aerosol (spray) products are being used or where oxygen is being administered.
- DO NOT operate under a blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
- DO NOT carry this appliance by supply cord or use cord as a handle.
- To disconnect, turn all controls to the “off” position, then remove plug from outlet.
- DO NOT use outdoors.
- NEVER operate the appliance with the air openings blocked. Keep the air openings free of lint, hair and the like.
SAVE THESE INSTRUCTIONS
CAUTION -PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE OPERATING.
- This product is not intended for medical use. It is intended only to provide a luxurious massage.
- Consult your doctor prior to using this product, if
- You are pregnant
- You have a pacemaker
- You have any concerns regarding your health
- NOT recommended for use by diabetics.
- NEVER leave the appliance unattended, especially if children are present.
- DO NOT use this product for more than 30 minutes at a time.
- Extensive use could lead to the product’s excessive heating and shorter life. Should this occur, discontinue use and allow the unit to cool before operating.
- NEVER use this product directly on swollen or inflamed areas or skin eruptions.
- DO NOT use this product as a substitute for medical attention.
- This product should NEVER be used by any individual suffering from any physical ailment that would limit the user’s capacity to operate the controls or who has sensory deficiencies in the lower half of their body.
- This appliance is intended for household use only.
MAINTENANCE
TO STORE
Place massage chair in its box or in a safe, dry, cool place. Avoid contact
with sharp edges or pointed objects which might cut or puncture the fabric
surface. To avoid breakage, do not wrap the power cord around the unit. Do not
hang the unit by the hand control cord.
TO CLEAN
Unplug the unit and allow it to cool before cleaning. Clean only with a soft,
slightly damp sponge. Never allow water or any other liquids to come into
contact with the unit.
- DO NOT immerse in any liquid to clean.
- NEVER use abrasive cleaners, brushes, gasoline, kerosene, glass/ furniture polish or paint thinner to clean.
- DO NOT attempt to repair the ET-4OONenus without guidance from the Ergotec service department. For service, call the consumer relations telephone number listed in the warranty section.
HOW TO USE
Connect the chair to a power supply, then turn the switch to the “I” positon. The chair is now in idle mode. During the idle mode, only the on/off, zero gravity, legrest angle adjust, chair angle adjust buttons can be operated.
-
LCD SCREEN
Displays massage procedures. Time, speed, airbag, width and 3D massage roller positions, etc. -
ON/OFF
Long press 1 second to power on or power off. -
PAUSE
Press this button once to halt current massage function and countdown timer. Press this button again to cease the “Pause” function and resume previous massage functions, as well as countdown timer. -
0K
Press this button to confirm the selected function. -
ARROWS
The four direction arrows include: up, down, right, and left.
For example, in an auto program,”<” & “>” can be used to adjust the 3D roller strength. -
AUTO MASSAGE
Press this button to enter into the auto massage programs page to choose a new massage function. -
ZERO GRAVITY
Press this button in order to activate the zero gravity position. -
TIMER
When a massage function is activated, the timer is preset at 15 minutes. Every single press on this button will change and save the timer in the sequence of “20>25>30>5>10>15>20” minutes. -
AIR INTENSITY
The intensity adjustment button for air pressure massage has 5 levels of intensity.
When the air massage function is engaged, every single press on this button will change the air intensity in the sequence of “Lvl> Lv2>Lv3>Lv4>Lv5”. -
MASSAGE SPEED
Every single press on this button will change the massage speed in the sequence of “Lvl> Lv2>LV3>LV4>Lv5”. -
WIDTH
Every single press on this button will change the massage width in the sequence of “Narrow> Medium >Wide”. -
12/12 LEG REST RECLINE AND RESTORE
Keep pressing either button until the legrest reaches your desired position. -
14/15. CHAIR RECLINE AND RESTORE
Keep pressing to comfortably lay flat or to restore the chair to its original upright position.
FEATURES
Note: The speaker will only operate when the massage chair is in
operation.
To play music using your massage chair’s speakers, please connect your ?
smartphone, tablet, or other electronic device to your chair using bluetooth.
ONE-YEAR LIMITED WARRANTY
Cozzia USA, LLC sells Ergotec Massage Chair Model No. H-400Nenus (the ‘Ergotec
Massage Chairs”) with the intent that they are free of defects in manufacture
and workmanship for a period of one year from the date of original purchase,
except as noted below. Cozzia USA, LLC warrants that the Ergotec Massage
Chairs will be free of defects in material and workmanship under normal use
and service. This warranty extends only to consumers and does not extend to
retailers.
Ergotec Massage Chairs have the following warranty,
The Ergotec Massage Chair H-400Nenus has a one-year labor and parts warranty.
Ergotec’s customer service will not issue Return Material Authorizations
(RMAs) for products. Ergotec Massage Chairs will be either repaired by the
consumer or by an in-home technician. Ergotec will not issue Return Material
Authorizations (RMAs) for buyer’s remorse.
Service And Technical Support
Consumers may contact Ergotec’s customer service department at
1-877-977-0656 between 9,00 am and 5,30
pm PST, Monday through Friday or get help at https://ergotecusa.com/pages
/service-request.
Consumers are required to provide the unit serial number and dated proof of
purchase (sales receipt) when they contact the Ergotec service department
regarding a repair.
A Ergotec customer service representative will attend to most consumer
inquiries, but in some cases a technical service specialist will provide
advanced support.
Non-warranty repair is provided on a “per incident’ basis. Ergotec customer
service will verify that the unit has failed and provide instructions for
repairing a unit. All applicable repairs, parts, shipping, handling, local tax
and a “per incident’ fee will be charged for non-warranty repairs and support
calls. Proof of purchase (original receipt) is required for all warranty
repairs or service.
Extended Warranties:
Ergotec offers extended warranty programs to enhance the ownership of your
massage chair. Please call Ergotec customer service at
877-977-0656 for details and pricing.
Product Repairs
- Floor models and demonstration units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a “per incident” charge.
- Warranty Coverage Period – Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.
- Field Service – Ergotec customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence.
- Parts -All parts deemed necessary for repairs will be shipped to the consumer at no charge by the Ergotec service department. Some Ergotec product repairs may be performed by the consumer in their own home with parts and instructions supplied by Ergotec, such as remote controller replacements that don’t require a technician.
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
- Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
- The warranty only applies to Ergotec products and does not include any accessories or enhancements.
- Field service requires pre-approval and must be performed by Ergotec’s authorized field service personnel.
- Field service is only available in the United States and in major metropolitan areas in Canada.
- Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
- Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
- Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), or otherwise awaiting parts or repair.
- Damage due to shipping and handling does not constitute a defect under this warranty.
- Under no circumstance shall Ergotec or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical and the like).
- Warranties are non-transferable.
- Ergotec’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Ergotec’s option, for the replacement of the defective part.
- Notwithstanding the above, if replacement parts for defective materials are not available, Ergotec reserves the right to make substitutions in lieu of repair or replacement.
- All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
- Warranties do not apply to rental, business, commercial, institutional or other non-residential users.
FOR SUPPORT IN THE USA:
Get Help at https://ergotecusa.com/pages/service-request Monday-Friday
9:00am-5:30pm PST 1.877.977.0656