Richards-Wilcox MILESTONE Series Residential Garage Door Instructions
- June 12, 2024
- Richards-Wilcox
Table of Contents
MILESTONE™ SERIES
Residential Garage Door Warranty
Door Sections:
Single Family Residential: Richards-Wilcox® warrants the door sections against
defects in material and workmanship, and deterioration due to rust (exterior
only) for as long as the original purchaser owns the home. Richards-Wilcox
also warrants the door sections against delamination of the polystyrene
insulation from the steel skins for as long as the original purchaser owns the
home. Window components are warranted against defects in material and
workmanship for a period of three (3) years. Climate seal is warranted against
defects in material and workmanship for one (1) year from date of delivery to
original purchaser.
All Other Residential (including installation on rental properties, homes
owned by common condominiums associations or similar organizations): Richards-
Wilcox® warrants the door sections against defects in material and
workmanship, and deterioration due to rust (exterior only) for three (3) years
from date of delivery to the original purchaser. Richards-Wilcox also warrants
the door sections against delamination of the polystyrene insulation from the
steel skins for three (3) years from date of delivery to the original
purchaser. Window components are warranted against defects in material and
workmanship for three (3) years from date of delivery to the original
purchaser. Climate seal is warranted against defects in material and
workmanship for one (1) year from date of delivery to original purchaser.
Track, Hardware and Springs:
Standard Hardware components are warranted for five (5) years. R-W warrants
all spring assemblies used in the door system against defects in material and
workmanship as follows: In residential single-family installations, for a
period of five (5) years from the date of delivery to the original purchaser;
from the date of delivery to the original purchaser.
WARRANTY LIMITATIONS and EXCLUSIONS
Under the terms of this limited warranty, for any door components that are
found to be defective upon inspection by authorized Richards-Wilcox personnel,
Richards-Wilcox will, at its option, repair or replace the defective door
components. Labor charges for the installation or repairs shall be the
responsibility of the consumer and must be performed by an authorized
RichardsWilcox dealer.
This warranty extends only to the original purchaser, provided the door is
installed in his/her place of residence. This warranty is not transferable.
This warranty applies to residential property only and is not valid on
commercial applications or commercial use from a private residence.
This warranty does not apply to automated parking control systems for
multiple-tenant parking applications.
This limited warranty does not apply to any damage or deterioration to the
door caused by abuse, negligence, missing components, accidents, use of
pressure washers, dents or scratches.
Shavings from trolley rails not properly removed and cleaned from the exterior
door surface causing rust are not covered by this warranty. Failure to provide
proper maintenance voids this limited warranty. Field applied paint failure is
not covered by this limited warranty. Refer to the Care and Maintenance
Instructions and Painting Instructions.
This warranty does not apply to damage caused by fire, an act of God,
accident, vandalism or graffiti. Damage or deterioration caused by saltwater
coastal areas (within two miles), hazardous or corrosive chemicals and fumes
including, but not limited to, alkaline, acids, muriatic acids, road salt or
salt environments, harsh cleaning agents, and fertilizers is not covered by
this warranty.
Richards-Wilcox shall not be liable for any consequential or incidental
damages.
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY, ARE HEREBY EXPRESSLY EXCLUDED.
Some states do not allow the exclusion or limitation of consequential or
incidental damages, so the above limitation or exclusion may not apply to you.
Claims for defects in material and workmanship covered by this warranty shall
be made in writing with proof of purchase and photographs of the product in
question to the dealer from whom the product was purchased or call Richards-
Wilcox at within the warranty period. Richards-Wilcox may choose to have the
product returned for inspection.
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