DUKEFITNESS XB40 Exercise Bike Instruction Manual
- October 30, 2023
- DUKEFITNESS
Table of Contents
- DUKEFITNESS XB40 Exercise Bike
- Product Information
- Product Usage Instructions
- GENERAL INFORMATION
- ASSEMBLY
- OPERATING INSTRUCTIONS
- STORAGE AND TRANSPORT
- TROUBLESHOOTING, CARE AND MAINTENANCE
- RECOMMENDED ACCESSORIES
- ORDERING SPARE PARTS
- WARRANTY
- CONTACT
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
DUKEFITNESS XB40 Exercise Bike
Product Information
- Product Name: Hometrainer XB40
- Model Number: DU-XB40 TF
- Maximum User Weight: 120 kg
- Assembly Time: 30 minutes
- Product Weight: 23 kg
- Product Dimensions: L 166 | W 67 | H 133 cm
Product Usage Instructions
- General Information
- Technical Data: Refer to section 1.1 for technical specifications of the product.
- Personal Safety: Refer to section 1.2 for safety instructions before using the product.
- Set-Up Place: Refer to section 1.3 for instructions on where to assemble the product.
- Assembly
- General Instructions: Refer to section 2.1 for general instructions on assembling the product.
- Scope of Delivery: Refer to section 2.2 for the list of items included in the package.
- Assembly: Refer to section 2.3 for step-by-step instructions on assembling the product.
- Adjustments: Refer to section 2.4 for instructions on adjusting the seat height and resistance of the product.
- Operating Instructions
- Console Display: Refer to section 3.1 for information on the console display of the product.
- Button Function: Refer to section 3.2 for instructions on the function of the buttons on the console.
- Battery Compartment: Refer to section 3.3 for instructions on where to find the battery compartment and how to replace batteries.
- Storage and Transport
- General Instructions: Refer to section 4.1 for general instructions on how to store and transport the product.
- Transportation Wheels: Refer to section 4.2 for instructions on how to use the transportation wheels of the product.
- Folding Mechanism: Refer to section 4.3 for instructions on how to fold and unfold the product.
- Troubleshooting, Care, and Maintenance
- General Instructions: Refer to section 5.1 for general instructions on how to troubleshoot, care for, and maintain the product.
- Faults and Fault Diagnosis: Refer to section 5.2 for instructions on how to diagnose faults in the product.
- Maintenance and Inspection Calendar: Refer to section 5.3 for information on when to perform maintenance and inspections on the product.
- Disposal
- General Instructions: Refer to section 6 for instructions on how to dispose of the product.
- Recommended Accessories
- Accessories: Refer to section 7 for a list of recommended accessories for the product.
- Ordering Spare Parts
- Serial Number and Model Name: Refer to section 8.1 for information on how to order spare parts for the product.
- Parts List: Refer to section 8.2 for a list of parts of the product.
- Exploded Drawing: Refer to section 8.3 for an exploded drawing of the product.
- Warranty
- Warranty: Refer to section 9 for information on the warranty of the product.
- Contact
- Contact: Refer to section 10 for contact information of the manufacturer.
Please note that the equipment is only suitable for home use and not for semi- professional or commercial use. Before using the product, make sure to read the entire manual carefully, especially the safety instructions, and follow the instructions for proper assembly, usage, storage, and maintenance. If you notice any discrepancies during assembly or use, please refer to the manual uploaded to the webshop for updates. The manufacturer cannot be held liable for any damages or injuries caused by improper usage of the product.
Dear customer,
Thank you for choosing a Duke Fitness brand fitness equipment. Duke Fitness
offers you fitness equipment that makes it easy to start exercising regularly,
stay fit and lose weight. We want to help you to achieve your fitness goals
quickly and sustainably and hope that your new fitness equipment will help you
to do so. Do not hesitate to contact us if you have any further questions
about your training or fitness equipment, or if you would like to add more
equipment to your existing fitness equipment. We wish you much of success!
Your Fitness Team from Sport-Tiedje and Duke Fitness
Further information can be found at www.sport-tiedje.com
Intended Use
The equipment may only be used for its intended purpose.
The equipment is only suitable for home use. The equipment is not suitable for
semi-professional (e.g. hospitals, associations, hotels, schools, etc.) and
commercial or professional use (e.g. fitness studios).
Legal Notice
Sport-Tiedje GmbH
Europe’s No. 1 for home fitness
International Headquarters
Flensburger Straße 55
24837 Schleswig
Germany
Management:
Christian Grau
Sebastian Campmann
Dr. Bernhard Schenkel
No. HRB 1000 SL
Local Court Flensburg
European VAT Number: DE813211547
Disclaimer
©2019 Duke® is a registered brand of the company Sport Tiedje GmbH. All rights
reserved. Any use of this trademark without the explicit written permission of
Sport-Tiedje is prohibited.
Product and manual are subject to change. Technical data can be changed
without advance notice.
ABOUT THIS MANUAL
Please carefully read the entire manual before installation and first use. The
manual will help you to quickly set up the system and explains how to safely
use it. Make sure that all persons exercising with the equipment (especially
children and persons with physical, sensory, mental or motor disabilities) are
informed about this manual and its contents in advance. In case of doubt,
responsible persons must supervise the use of the equipment.
Due to ongoing changes and software optimizations, the manual may have to be updated. If you notice any discrepancies during assembly or use, please refer to the manual uploaded to the webshop. The latest manual is always available there.
This equipment has been manufactured according to the latest safety knowledge. As far as possible, potential safety hazards which could cause injury have been eliminated. Make sure to carefully follow the instructions and that all parts are securely in place. If required, read through the instructions again to correct any mistakes.
Please pay close attention to the safety and maintenance instructions given here. The contract partner cannot be held liable for damage to health, accidents or damage to the equipment when it is not used in accordance with these instructions.
The following safety instructions may appear in this manual:
ATTENTION
This notice indicates potentially hazardous situations which, if not avoided,
may result in property damage.
⚠ CAUTION
This notice indicates potentially hazardous situations which, if not avoided,
may result in slight or minor injuries!
⚠ WARNING
This notice indicates potentially hazardous situations which, if not avoided,
may result in death or serious injuries!
⚠ DANGER
This notice indicates potentially hazardous situations which, if not avoided,
will result in death or serious injuries!
❗ NOTICE This notice indicates further useful information.
GENERAL INFORMATION
Technical Data
Display of:
- + Training time
- + Speed
- + Distance
- + Calories
Brake system: manual magnetic brake
Resistance levels: 8
Dimensions and Weight
- Package dimensions (L x W x H) approx.: 132 cm x 53 cm x 23 cm
- Set-up dimensions (L x W x H) approx.: 165.7 cm x 67.1 cm x 133.3 cm
- Folding dimensions (L x W x H) approx.: 161. 3 cm x 67,1 cm x 154.1 cm
- Article weight (gross, incl. packaging) approx.: 26.3 kg
- Article weight (net, excl. packaging) approx.: 22.5 kg
- Maximum user weight: 120 kg
Personal Safety
⚠ DANGER
- Before you start using the equipment, you should consult your physician that this type of exercise is suitable for you from a health perspective. Particularly affected are persons who: have a hereditary disposition to high blood pressure or heart disease, are over the age of 45, smoke, have high cholesterol values, are overweight and/or have not exercised regularly in the past year. If you are under medical treatment that affects your heart rate, medical advice is absolutely essential.
- Note that excessive training can seriously endanger your health. Please also note that heart rate monitoring systems can be inaccurate. If you notice any signs of weakness, nausea, dizziness, pain, shortness of breath, or other abnormal symptoms, stop exercising immediately and seek advice from your doctor if necessary.
⚠ WARNING
- This equipment may not be used by children under the age of 14.
- Children should not be allowed unsupervised access to the equipment.
- Persons with disabilities must have a medical license and must be under strict observation when using the equipment.
- The equipment is strictly for use by one person at a time.
- If your equipment provides a safety key, the clip of the safety key must be attached to your clothing before starting your training. In the event of a fall, the EMERGENCY STOP of the equipment can be initiated.
- Keep your hands, feet and other body parts, hair, clothing, jewellery and other objects well clear of moving parts.
- During use, wear suitable sports clothing rather than loose or baggy clothing. When wearing sports shoes, make sure they have suitable soles, preferably made of rubber or other non-slip materials. Shoes with heels, leather soles, studs or spikes are unsuitable. Never exercise barefoot.
⚠ CAUTION
- If your equipment needs to be connected to the power supply with a mains cable, make sure that the cable is not a potential tripping hazard.
- Make sure that nobody is within the range of motion of the equipment during training so as not to endanger you or other persons.
ATTENTION
- Do not insert any objects of any kind into the openings of the device.
Set-Up Place
⚠ WARNING
- Do not place the equipment in main corridors or escape routes.
⚠ CAUTION
- Choose a location in which to place the equipment such that there is enough free space/clearance to the front, the rear and to the sides of the equipment.
- The training room should be well ventilated during training and not be exposed to any draughts.
- Choose the place in which to set up the equipment such that there is enough free space/clearance to the front, the rear and to the sides of the equipment.
- The set-up and mounting surface of the equipment should be flat, loadable and solid.
ATTENTION
- The device may only be used in one building, in sufficiently tempered and dry rooms (ambient temperatures between 10°C and 35°C). The equipment should not be used outdoors or in rooms with high humidity (over 70%) like swimming pools.
- A floor protective mat/equipment underlay can help to protect high-quality floor coverings (parquet, laminate, cork, carpets) from dents and sweat and can help to level out slight unevenness.
ASSEMBLY
General Instructions
⚠ DANGER
- Do not leave any tools, packaging materials such as foils or small parts lying around, as otherwise there is a danger of suffocation for children. Keep children away from the equipment during assembly.
⚠ WARNING
- Pay attention to the instructions attached to the equipment in order to reduce the risk of injuries.
⚠ CAUTION
- Ensure to have sufficient room for movement in each direction during assembly.
- The assembly of the equipment must be carried out by at least two adults. If in doubt, seek the help of a third technically skilled person.
ATTENTION
- To prevent damage to the equipment and the floor, assemble the equipment on a mat or packaging board.
NOTICE
- In order to make the assembly as simple as possible, some screws and nuts to be used can already be pre-assembled.
- Ideally, assemble the equipment at its later set-up place.
Scope of Delivery
The scope of delivery consist of the following parts. At the beginning, check
whether all parts and tools belonging to the device are included in the scope
of delivery and whether damage has occurred. In the event of complaints, the
contractual partner must be contacted directly.
CAUTION
If parts of the scope of delivery are missing or damaged, the assembly must
not be carried out.
Assembly
Before assembly, take a close look at the individual assembly steps shown and
carry out the assembly in the order given.
NOTICE
First loosely screw all parts together and check that they fit properly.
Tighten the screws using the tool only when you are instructed to do so.
Step 1: Unfold
- Remove the lock pin (12) from the rear frame (2).
- Place the unit by pulling the rear (2) and main (1) frames apart.
- Adjust the upper pin holes on both frame parts so that they are in line. Snap the frame parts together by sliding the lock pin (12) through both holes.
NOTICE
There are two angle settings on the main frame for training:
- Middle Position: Compact training position more likely to an upright bike
- Lower Position: Relaxed training position
Step 2: Mounting the front and rear stabilizer
- Remove the four domed nuts (8) and the four curve washers (7) from the front and rear stabilizer (5 & 6).
- Mount the rear stabilizer (6) with the transportation wheels outwards to the rear stabilizer (2) with the previously removed two curve washers (7) and two domed nuts (8).
- Mount the front stabilizer (5) to the main frame (1) with the previously removed two curve washers (7) and two domed nuts (8).
- Tighten the nuts with the tool.
Step 3: Mounting the seat
- Remove the three nylon nuts (17) and the three flat washers (18) from the seat (19).
- Mount the seat (19) to the seat post (3) with the previously removed three flat washers (18) and three nylon nuts (17). Tighten the nuts with the tool.
- Shove the seat post (3) into the main frame (1) and turn the adjustment knob (11) into the hole on the side of the main frame (1). Make sure that the safety pin on the adjustment knob (11) can reach one of the holes on the seat post (3) before tightening completely.
⚠ CAUTION
Make sure that the seat post (3) is firmly secured by the adjustment knob (11)
before using the device.
Step 4: Mounting the pedals
- NOTICE
The pedals are marked with “R” for right and “L” for left. The sides of the equipment are determined by the seat direction.
- Left pedal: Stand in front of the left side of the equipment and screw the left pedal (10L) counterclockwise to the left crank (9L).
- Right pedal: Stand in front of the right side of the equipment and screw the right pedal (10R) clockwise to the right crank (9R).
- Once the threads are fully connected, tighten the pedals with the tool.
CAUTION
Only use the equipment when the pedals are firmly tightened.
Step 5: Mounting the handlebar and the computer
- Remove the two curved washers (7) and two bolts (22) from the handlebar (4).
- Mount the handlebar (4) to the rear frame (2) with two curve washer (7) and two bolts (22).
- Insert the provided 1.5 V batteries (2 pcs.) into the battery comparment of the computer (23). Pay attention to the correcht polarity.
- Remove the two screws (20) from the computer (23) and insert the sensor wire of the computer (23) through the opening on the support.
- Connect the sensor wires and mount the computer (23) to the support with the previously removed two screws (20).
- Tighten all screws.
Adjustments
Adjusting the Seat Height
- Turn the adjustment knob (11) counter-clockwise and pull it out slightly until the seat post (3) can be moved up and down.
- Slide the seat post (3) into a suitable position.
- To refasten the seat post (3) in the selected position, turn the adjustment knob (11) clockwise.
CAUTION
Make sure that the seat post (3) is firmly secured by the adjustment knob (11)
before using the device.
Adjusting the Resistance
- To increase the resistance, turn the knob (A) clockwise
- To reduce the resistance, turn the knob (A) counterclockwise.
OPERATING INSTRUCTIONS
NOTICE
Familiarize yourself with all the functions and setting options of the device
before starting training. Have the proper use of this product explained to you
by a specialist.
Console Display
Display | Description |
---|---|
TIME |
- Display of the current training time
Display of the total training time
SPEED|
- Display of the current speed
DIST|
- Display of the current distance
ODO|
- Display of the total distance
CALORIE|
- Display of burned calories
Button Function
Button | Description |
---|---|
MODE | Press to switch between the displayed values |
Battery Compartment
The console is powered by two AAA 1.5V batteries. In case the console is not
working properly, the batteries might be running low. Follow the instructions
to exchange the batteries.
- Open the battery compartment cover and remove the batteries.
- Insert two new AAA 1.5V batteries and close the cover again.
STORAGE AND TRANSPORT
General Instructions
⚠ WARNING
- The storage location should be chosen so that improper use by third parties or children can be prevented.
- If your equipment does not have transportation wheels, the equipment must be disassembled before transportation.
ATTENTION
- Make sure that the equipment is protected from moisture, dust and dirt in the selected storage location. The storage location should be dry and well ventilated and have a constant ambient temperature between 10°C and 35°C.
NOTICE
- The upper angle adjustment on the main frame is recommended for the storage.
Transportation Wheels
ATTENTION
If you want to transport your equipment over particularly sensitive and soft
floor coverings, such as parquet, planks or laminate, lay out the transport
route with cardboard or similar to avoid possible floor damage.
- Stand behind the equipment and lift it until the weight is transferred to the transportation wheels. After that, you easily can move the equipment to a new position. For long transport distances the equipment should be disassembled and safely packed.
- Select the new location by following the instructions in the section 1.3 of this manual.
Folding Mechanism
NOTICE
- The equipment is foldable and thus saves space when it is stored. It also makes it easier to transport.
- The upper angle adjustment (position 1) on the main frame is recommended for the storage.
ATTENTION
Before folding and unfolding, remove all objects that could be spilled or
thrown over or which might prevent the unit from folding and unfolding.
Folding Up the Exercise Bike
⚠ WARNING
Try not to operate the equipment when it is folded up.
⚠ CAUTION
Do not lean on the equipment when it is folded and do not place anything on
top of it that may make the equipment unstable or fall down.
- Remove the lock pin (12).
- Fold the main and rear frame (1&2) together until the upper adjustment holes are aligned.
- Insert the lock pin (12) into the highest adjustment hole to lock the two frames (1&2).
Unfolding the Exercise Bike
- Remove the lock pin (12).
- Fold the main and rear frame (1&2) apart.
- Insert the lock pin (12) into the lowest adjustment hole to lock the two frames (1&2).
NOTICE
There are two angle settings on the main frame for training:
- Middle Position: Compact training position more likely to an upright bike
- Lower Position: Relaxed training position
TROUBLESHOOTING, CARE AND MAINTENANCE
General Instructions
⚠ WARNING
- Do not make any improper changes to the equipment.
⚠ CAUTION
- Damaged or worn components may affect your safety and the life of the equipment. Therefore, immediately replace damaged or worn components. In such a case, contact the contract partner. The equipment must not be used until it has been repaired. If necessary, use only original spare parts.
ATTENTION
- In addition to the instructions and recommendations for maintenance and care given here, additional service and/or repair work may be necessary; this must only be carried out by authorized service technicians.
Faults and Fault Diagnosis
The equipment undergoes regular quality controls during production.
Nevertheless, faults or malfunctions may occur. Frequently, individual parts
are responsible for these disturbances, an exchange is usually sufficient.
Please refer to the following overview for the most common errors and how to
correct them. If the equipment still does not function properly, contact your
contract partner.
Fault | Cause | Solution |
---|---|---|
Cracking in the pedal area | Pedals loose | Tighten the pedals |
Equipment wobbles | Equipment is not level | Align the feet |
Handlebar/saddle wobbles | Loose screws | Tighten screws firmly |
Display is blank/is not working | Batteries empty or loose cable connection |
Replace batteries or check cable connections
Maintenance and Inspection Calendar
To avoid damage from body sweat, the equipment must be cleaned with a damp
towel (no solvents!) after each training session.
The following routine tasks must be performed at the specified intervals:
Part | Weekly | Monthly |
---|---|---|
Display console | C | I |
Plastic covers | C | I |
Screws and cable connections | I | |
Check pedals for tightness | I |
Legend: C = clean; I = inspect
DISPOSAL
At the end of its operational life, this equipment cannot be disposed of in
normal household waste. Instead, it must be disposed of via an electricals
recycling centre. Further information can be obtained from your local
authority‘s recycling service.
The materials
can be recycled as per their symbols. Through the reuse, recycling of
materials or other forms of recovery of old equipment, you make an important
contribution to the protection of the environment.
RECOMMENDED ACCESSORIES
To make your training experience even more efficient and pleasant, we recommend that you add suiting accessories to your fitness equipment. This could be a floor mat, for example, which makes your fitness equipment stand more securely and also protects the floor from falling sweat, but it could also be additional handrails on some treadmills or silicone spray to keep moving parts in good shape.
If you have purchased a fitness machine with pulse training and want to train your heart rate, we strongly recommend that you use a compatible chest strap, as this ensures optimum transmission of the heart rate. You may want to buy additional grips or weights for multi gyms.
Our range of accessories offers the highest quality and makes training even
better. If you would like to find out more about compatible accessories,
please go to the detail page of the product in our webshop (the easiest way is
to enter the article number in the search field above) and go to the
recommended accessories on this page. You can also use the QR-code provided.
Of course, you can also contact our customer service: by telephone, e-mail, in
one of our branches or via our social media channels. We will be happy to
advise you!
ORDERING SPARE PARTS
Serial Number and Model Name
In order to provide you with the best possible service, please have the model
name, article number, serial number, exploded drawing and parts list ready.
The corresponding contact options can be found in chapter 10 of this operating
manual.
NOTICE
The serial number of your equipment is unique. It’s located on a sticker. The
exact position of this sticker is shown in the following illustration.
Enter the serial number in the appropriate field.
Serial number:
Brand / Category:
Model Name:
Article Number:
Parts List
No. | Name | Qty. | No. | Name | Qty. |
---|---|---|---|---|---|
1 | Main Frame | 1 | 30 | Plastic washer (φ17) | 2 |
2 | Rear Frame | 1 | 31 | Bearing | 2 |
3 | Seat Post | 1 | 32 | Spring | 1 |
4 | Handlebar | 1 | 33 | Tension cable | 1 |
5 | Front stabilizer | 1 | 34 | Wire plug | 5 |
6 | Rear stabilizer | 1 | 35 | Bushing | 1 |
7 | Curve washer (φ8) | 6 | 36 | Bearing | 2 |
8 | Domed nut (M8) | 4 | 37 | Flat washer (φ20.2) | 1 |
9 | Crank (L&R) | 1set | 38 | Fly wheel | 1 |
10 | Pedal (L&R) | 1set | 39 | Fly wheel axle | 1 |
11 | Adjustment knob | 1 | 40 | Spring washer (D6) | 8 |
12 | Lock pin | 1 | 41 | Bolt (M6*20) | 5 |
13 | Nut cover | 2 | 42 | Nut (M6) | 1 |
14 | Bolt (M10*105) | 1 | 43 | Bushing | 1 |
15 | Flat washer (φ10) | 3 | 44 | Plastic wheel | 1 |
16 | Nylon nut (M10) | 2 | 45 | Bolt (M10*45) | 1 |
17 | Nylon nut (M8) | 4 | 46 | Nylon nut | 1 |
18 | Flat washer (φ8) | 3 | 47 | Little belt wheel | 1 |
19 | Seat | 1 | 48 | Nylon nut (M6) | 4 |
20 | Screw (M5*10) | 1 | 49 | Belt wheel | 1 |
21 | Sensor wire | 1 | 50 | Belt wheel axle | 1 |
22 | Bolt | 2 | 51 | Bolt (M6*15) | 4 |
23 | Computer | 1 | 52 | Belt | 1 |
24 | Crank cover | 2 | 53 | Sensor holder | 1 |
25 | Nut (M10) | 2 | 54 | Magnet | 1 |
26 | Screw (ST4.2*20) | 8 | 55 | Bushing | 2 |
27 | Chain cover (L&R) | 1set | 56 | Magnetic Brake | 1 |
28 | C type washer | 1 | 57 | Seat bushing | 1 |
29 | Wave washer (φ22) | 1 | 58 | Handrail Foam Grip | 2 |
Exploded Drawing
WARRANTY
Training equipment from Taurus® is subject to strict quality control. However, if a fitness equipment purchased from us does not work perfectly, we take it very seriously and ask you to contact our customer service as indicated. We are happy to help you by phone via our service hotline.
Error Descriptions
Your fitness equipment is developed for long-term, high-quality training.
However, should a problem arise, please first read the operating instructions.
For further assistance, please contact your contract partner or call our
service hotline. To ensure your problem is solved as quickly as possible,
please describe the defect as exactly as possible.
In addition to the statutory warranty, we provide a warranty for every fitness
equipment purchased from us according to the following provisions.
Your statutory rights are not affected.
Warrantee
The warrantee is the first/original buyer and/or any person who received a
newly purchased product as a gift from the original buyer.
Warranty period
The warranty periods, shown on our web shop, begin on delivery of the fitness
equipment. The respective warranty periods for your equipment can be found on
its product website.
Repair Costs
According to our choice, there will either be a repair, a replacement of
individual damaged parts or a complete replacement. Spare parts, that have to
be mounted while assembling the equipment, have to be replaced by the
warrantee personally and are not a part of repair. After the expiration of the
warranty period for repair costs, a pure parts warranty applies, which does
not include the repair, installation and delivery costs.
The terms of use are defined as follows:
- Home use: solely for private use in private households up to 3 hours per day
- Semi-professional use: up to 6 hours per day (e. g. rehabilitation centres, hotels, clubs, company gyms)
- Professional use: more than 6 hours per day (e. g. commercial gyms)
Warranty Service
Within the warranty period, equipment which develops faults as a result of
material or manufacturing defects, will be repaired or replaced at our
discretion. Ownership of equipment or parts of equipment which have been
replaced is transferred to us. The warranty period is not extended nor does a
new warranty period begin following repair or replacement under the warranty.
Warranty Conditions
For the warranty to be valid, the following steps must be taken:
Please contact our customer service by email or phone. If the product under
warranty has to be sent in for repair, the seller bears costs. After expiry of
the warranty, the buyer bears the costs of transport and insurance. If the
fault is covered by our warranty, you will receive a new or repaired equipment
in return.
Warranty claims are invalid in case of damage resulting from:
- misuse or improper handling
- environmental influences (moisture, heat, electrical surge, dust, etc.)
- failure to follow the current safety measures for the equipment
- failure to follow the operating instructions
- use of force (e. g. hitting, kicking, falling)
- interventions which were not carried out by one of our authorized service centres
- unauthorized repair attempts
Proof of Purchase and Serial Number
Please make sure that you are able to provide the appropriate receipt when
claiming on your warranty. So that we can clearly identify the model of your
equipment, and for the purposes of our quality control, you will need to give
the serial number of your equipment, when contacting the service team. Where
possible please have your serial number and your customer number ready when
you call our service hotline. It will help us to deal with your request
swiftly.
If you cannot find the serial number on your fitness equipment, our service
team is at your disposal to offer further information.
Service outside of the Warranty Period
We are also happy to issue an individual cost estimate if there is a problem
with your fitness equipment after the warranty has expired, or in cases which
do not fall under the terms of the warranty, e. g. normal wear and tear.
Please contact our customer service team to find a quick and cost-effective
solution to your problem. In such a case you will be responsible for the
delivery costs.
Communication
Many problems can be solved just by speaking to us as your specialist
supplier. We know how important it is to you as a user of the fitness
equipment to have problems solved quickly and simply, so you can enjoy working
out with minimal interruption. For that reason, we also want to resolve your
queries quickly and in a straightforward manner. Thus, please always keep your
customer number and the serial number of the faulty equipment handy.
CONTACT
DE | DK | FR |
---|---|---|
TECHNICAL SUPPORT | TECHNICAL SUPPORT & SERVICE | **TECHNICAL SUPPORT |
& SERVICE**
? +49 4621 4210-900
? +49 4621 4210-698
? Mo – Fr 08:00 – 18:00 Sa 09:00 – 18:00
SERVICE
? 0800 20 20277
(Freecall)
? Mo – Fr 08:00 – 21:00 Sa 09:00 – 21:00
So 10:00 – 18:00
| ? 80 90 16 50
+49 4621 4210-945
? Mo – Fr 08:00 – 18:00 Sa 09:00 – 18:00
| ? +33 (0) 172 770033
+49 4621 4210-933
? Mo – Fr 08:00 – 18:00 Sa 09:00 – 18:00
PL| BE
TECHNICAL SUPPORT & SERVICE| TECHNICAL SUPPORT & SERVICE
? 22 307 43 21
+49 4621 42 10-948
? Mo – Fr 08:00 – 18:00 Sa 09:00 – 18:00
| ? 02 732 46 77
+49 4621 42 10-932
? Mo – Fr 08:00 – 18:00 Sa 09:00 – 18:00
UK | NL | INT |
---|---|---|
TECHNICAL SUPPORT | TECHNICAL SUPPORT & SERVICE | **TECHNICAL SUPPORT |
& SERVICE**
? +44 141 876 3986
? support@powerhousefitness.co.uk
SERVICE
? +44 141 876 3972
? Mo – Fr 9am – 5pm
| ? +31 172 619961
? Ma – Do 09:00 – 17:00 Vr 09:00 – 21:00
Za 10:00 – 17:00
| ? +49 4621 4210-944
? Mo – Fr 8am – 6pm Sat 9am – 6pm
AT| CH
| TECHNICAL SUPPORT & SERVICE| TECHNICAL SUPPORT & SERVICE
| ? 0800 20 20277
(Freecall) +49 4621 42 10-0
? Mo – Fr 08:00 – 18:00
Sa 09:00 – 18:00
| ? 0800 202 027
+49 4621 42 10-0
? Mo – Fr 08:00 – 18:00 Sa 09:00 – 18:00
Please find a detailed overview including address and opening hours for all stores of the Sport-Tiedje Group in Germany and abroad on the following website: www.sport-tiedje.com/en/stores
WE LIVE FITNESS
WEBSHOP AND SOCIAL MEDIA
Sport-Tiedje is Europe’s largest specialist store for home fitness equipment
with currently over 70 stores and one of the world’s most renowned online mail
order companies for fitness equipment. Private customers order via the 25 web
shops in the respective national language or have their desired equipment
assembled on site. In addition, the company supplies fitness studios, hotels,
sports clubs, companies and physio practices with professional equipment for
endurance and strength training. Sport-Tiedje offers a wide range of fitness
equipment from renowned manufacturers, high-quality in-house developments and
comprehensive services, such as a build-up service and sports scientific
advice before and after the purchase. The company employs numerous sports
scientists, fitness trainers and competitive athletes.
Visit us also on our social media platforms or our blog!
www.sport-tiedje.co.uk
www.sport-tiedje.de/blog
YouTube:
www.youtube.com/user/sporttiedje
Facebook:
www.facebook.com/SportTiedje
Instagram:
www.instagram.com/sporttiedje
References
- Fitnessgeräte kaufen bei Sport-Tiedje.at - Europas Nr.1 für Heimfitness
- Køb træningsudstyr hos Fitshop - Europas nr. 1 inden for hjemmefitness
- tiedje.de has been registered
- Sport-Tiedje X Fitshop (@sporttiedje) • Instagram photos and videos
- Purchase fitness equipment at Sport-Tiedje - Europe's No. 1 for home fitness
- Fitnessgeräte kaufen bei Sport-Tiedje - Europas Nr. 1 für Heimfitness
- Sport-Tiedje - Das Fitness Blog -
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>