Nelsen NRO-SIMPLX-1440 NRO SIMPLX Commercial Systems User Manual

Nelsen NRO SIMPLX
Commercial Systems
Installation, Operation & Maintenance Manual

NRO-SIMPLX-1440
NRO-SIMPLX-2440

System Specifications

Nelsen Commercial Reverse Osmosis System Specifications

• The stated product performance is based on data taken after 30 minutes of operation at the following test conditions:
  • 2,000 mg/L NaCl solution at 225 psig ( 1.5 MPa) applied pressure • 15% recovery • 77 o F (25 o C) • pH 6.5–7.0
  Minimum flow pressure of 35PSI
  WARNING: Please carefully read the information contained in this Installation, Operation & Maintenance Manual (IO&M Manual) before starting or operating this reverse osmosis water purification system. Failure to do so may void warranty and cause equipment damage, bodily injury or potentially death.
  WARNING: This Reverse Osmosis System is designed and produced for the purification of water only. Do not use this equipment for any other purpose without express written authorization from the manufacturer. Failure to follow these guidelines may result in serious bodily injury or death.
  WARNING:** The RO System should be shielded from the elements. Periodic rain and exposure to UV Rays will cause irreparable damage to the unit and will not be covered by warranty. Exposure to rain and high humidity environments may also cause damage to the pump motor and electronic controls. This damage will not be covered under warranty.

Introduction

Nelsen Corporation’s commercial reverse osmosis NRO systems produce high quality water. The system is durable and with proper care will last for many years. Components are of the highest quality on our reverse osmosis systems. This manual outlines installation, operation, maintenance and troubleshooting details vital to the sustained performance of your system.
Reverse Osmosis Water
Filtration Process
Reverse Osmosis removes dissolved inorganic solids (such as salt) from water. The membrane allows only the permeate water, not contaminates to pass through to Point of Use (POU). Reverse osmosis is considered to be the finest filtration process and was developed as a method for the desalination of seawater, but was later accepted by many manufacturing industries as a method of water purification. The process of reverse osmosis involves forcing water molecules through a semi-permeable membrane which is rolled up spirally around a hollow tube. High pressure exerted by the water forces the water through the membrane, separating it from the impurities. This process removes unwanted particles that are as small as dissolved ions. The impurities are flushed to drain. 

Feed Water Requirements

Feed water quality has a huge effect on the performance of the reverse osmosis system. It is important to supply the reverse osmosis system with the feed water quality shown below. Pretreatment may be required if the parameters below are not met.
Failure to meet feed water requirements may foul membranes, void the system warranty and affect the stated performance of the system.
Table 2: Recommended Feed Water Quality

The RO feed water must be pretreated in order to prevent membrane damage and/or fouling. Proper pretreatment is essential for reliable operation of any RO system.
Pretreatment requirements vary depending on the quality of the feed water. Pretreatment equipment is sold seperatly. The most common forms of pretreatment are described below.
Media Filter – Used to remove large suspended solids (sediment) from the feed water. Backwashing the media removes the trapped particles. Backwash can be initiated by time or differential pressure. Water Softener – Used to remove calcium and magnesium from the feed water in order to prevent hardness scaling. The potential for hardness scaling is predicted by the Langelier Saturation Index (LSI).
The LSI should be zero or negative throughout the unit unless approved anti- scalents are used. Softening is the preferred method of controlling hardness scale.
Carbon Filter – Used to remove chlorine and organics from the feed water. Free chlorine will cause rapid irreversible damage to the membranes.
The residual free chlorine present in most municipal water supplies will damage the thin film composite structure of the membranes used in this unit. Carbon filtration or sodium bisulfite injection should be used to completely remove the free chlorine residual.
Chemical Injection – Typically used to feed antiscalant, coagulant, or bisulfite into the feed water or to adjust the feed water pH.
Prefilter Cartridge – Used to remove smaller
suspended solids and trap any particles that may be generated by the other pretreatment. The cartridge(s) should be replaced when the pressure drop across the housing increases 5 – 10 psi over the clean cartridge pressure drop. The effect of suspended solids is measured by the silt density index (SDI) test. An SDI of five (5) or less is specified by most membrane manufacturers and three (3) or less is recommended. Iron & Manganese – These foulants should be removed to less than 0.1 ppm. Special media filters and/or chemical treatment is commonly used. pH – The pH is often lowered to reduce the scaling potential.
Silica – Reported on the analysis as SiO2. Silica forms a coating on membrane surfaces when the concentration exceeds its solubility. Additionally, the solubility is highly pH and temperature dependent. Silica fouling can be prevented with chemical injection and/or reducing the recovery.

Reverse Osmosis Membranes

• Reverse Osmosis Unit: Required for the production of treated water, as per the daily requirements. Different capacities of the unit are available depending on the rate of production of purified water. For example, a 1600 gallon-per-day system produces purified water at the rate of 66 gallons per hour.
•  Pretreatment Equipment: Filtration systems are necessary and should be installed along with the reverse osmosis system, especially if the water contains excessive mineral hardness.
•  Storage Tank: Necessary for storage of permeate water. The storage tank stores the permeate water for later use.
• Re-pressurization System: Consists of a pump and bladder tank, which pressurizes water from storage tank and supplies water where there is a demand.
  NOTES: NRO Commercial Tap Water System Performance is based on 500 ppm TDS & 77ºF temperature. Higher TDS or lower temperatures could affect permeate production.

**Table 3: Typical Rejection Characteristics of Reverse Osmosis Membranes***

*May vary based on membrane type, water pressure, temperature, pH & TDS

Recovery & Rejection

Recovery is defined as the measure of the permeate flow to feed flow. A higher recovery rate means less concentrate going to the drain. A higher recovery can also cause soluble salts to precipitate out of the concentrate and onto the membrane surface.

Feed Flow = Permeate Flow + Concentrate Flow
Example: If permeate flow is 10 GPM and concentrate flow is 15 GPM, then
Feed Flow = 10 + 15 = 25 GPM
% Recovery = (10/25) x 100 = 40%
The amount of total dissolved solids (TDS) rejected by membrane is expressed as a percentage (%). For example, a 99.6% rejection rate means that 99.6% of total dissolved solids do not pass through the membrane. To calculate the % rejection, use the following formula:
% Rejection = ((Feed TDS – Permeate TDS) ÷ (Feed TDS)) × 100
Example: If feed water has 1500 TDS and permeate water has 20 TDS, then

System Requirements & Operation Guidelines

Electrical
The pump used on the NRO system is pump & motor combination. The motor is available in 110/220 volt, 50 hertz, single. Each NRO system is equipped with a 6 foot electrical cord.
WARNING: Ensure that all voltage supplies match the equipment being used. Failure to do so may cause death or serious  injury. Proper breaker ratings must be used according to applicable local codes. Electrical service should be installed bya qualified, licensed technician. Ensure all ground connections are properly made to the complete system. All external connections to the RO System should  be dry contact only. Float switches and pretreatment lockouts should not produce voltage applied to the electronic  control box if so equipped. Ensure all electrical connections to float switches and pretreatment equipment are completed.
** Failure to do so may cause system damage, property damage or bodily injury including death.
NOTE**   Nelsen Corporation recommends that a licensed electrician install your unit in accordance to local and national codes.

Plumbing
The high-pressure pump and membrane(s) require a continuous flow of water with a minimum feed pressure of 35 PSI, not to exceed 105ºF. Run the concentrate piping to an open drain, with an air gap and free of blockage.
Pre-Filtration
NRO systems will filter most particles over 5 microns in size. Change the cartridge every month or when a 10 PSI pressure drop occurs. If prefilter becomes clogged and flow to pump becomes restricted, cavitation in pump could occur.

RO Start-Up

Pump
The pump must never run dry. Operating the pump without adequate feed water will damage the pump.
Always supply pump with filtered water. Improper flow could cavitate the pump if it runs dry.
Mounting
The freestanding system should be bolted down in compliance to local regulation standards.
Installation
The NRO systems are free standing and require no special installation; however if placed on an uneven floor, the system may vibrate. If this occurs, place the system on a rubber mat to reduce the vibrations. Carefully inspect the system before start-up. Check all plumbing and electrical connections. Connections may have become loose during shipment.
Start-Up

• Membrane installation – some RO’s do not have membranes installed, if this is the case refer to page 10, Membrane Removal & Replacement.

• Before installing the 5 micron prefilter cartridge to the filter housing, do the following steps:

• Unscrew the housing, water may come out of the housing, so put a bucket under the area to catch any water that comes out.

• Inspect to see if any debris is inside of housing, if so rinse with water.

• Lubricate the o-ring around groove of housing with food grade lubricant and reinstall onto housing.

• Install the 5 micron cartridge provided, then reattach the housing onto the cap and hand tighten, then bump tighten with the included wrench.

• Locate the feed water inlet on the prefilter housing

•  A ttach the feed inlet tubing to the feed water source, located before the filter housing.

• Always maintain a sufficient flow of feed water during operation @ 35psi minimum pressure.

•  Locate the permeate tubing.

• Attach the permeate tubing to permeate outlet. Make sure the permeate water flows freely and that there is no back-pressure. Back-pressure can cause damage to the membrane(s).
  CAUTION: The plumbing in the permeate line can contaminate the high quality water produced by the NRO system. Ensure that the components are compatible with the application. The pH of the RO permeate water will normally be 1-2 points lower than the feed water pH. A pH of 6.5 or lower can be very aggressive to some plumbing materials, such as copper piping.

• Locate the concentrate tubing. This can be found on the outlet of the Concentrate Flow Meter.

•  Attach drain line to the concentrate outlet.

•  Run the concentrate line to the drain. Water should run freely, without any obstructions or debris. Ensure an air gap is present to stop siphoning.

• Make sure no back-pressure exists on the concentrate line.

• Check to make sure the electrical power supply matches your NRO system power supply.

• A level control switch located in a storage tank typically controls NRO systems. The liquid level switch turns the system on when water level in tank drops and off when tank is full. If the NRO system is equipped with an electrical control box, the level control is connected to the level control connections in box. Do not exceed the level control’s power rating. Liquid Level Switches can be obtained from original selling dealer. Two level controls are standard.

• Make sure both the Concentrate Control and the Throttle vavles  are wide open and turn the system on.

•  If a liquid level switch is used, install it at this time and turn power to the NRO system on. Otherwise turn the system on by plugging in the power cord. Allow system to run for about 30 minutes, with the concentrate control valve fully open (counter clockwise) to purge air and preservatives from the system.

• NRO permeate water that is being produced at this time should be discarded to the drain for the first 30 minutes of operation. Any impurities will be flushed from the system at this time.
  WARNING : This Reverse Osmosis
  System has been preserved with either food grade sodium metabisulfite or food grade glycol to protect from biological growth or freezing. The RO System should be thoroughly flushed for one hour before use of the product water. The concentrate and permeate outlets should be run to a suitable drain for flushing of the system. The system should be flushed at low pressure with high flows.

• Begin to close the throttle valve until the conentrate flow meter moves; you should hear the pressure/flow change in the system.

• Dial in the concentrate valve untill you get the desired Permeate Flow.

• Adjust the two valves, first one then the other until the desire permeate and concentrate flows are acchieved with the two flow meters.

• The exact operating pressure may vary depending on temperature and/or TDS of feed water. This flow rate is determined as followed:
  GPM = GPD/1440 (min/day)
  EXAMPLE: 1600 GPD NRO should produce
  1.11 GPM Permeate water
  WARNING: Never exceed maximum pressure rating of your membrane or pressure vessel.
  Feed water enters the system through an automatic shut-off valve. Ensure that the valve opens when the system turns on, allowing water to flow through the system and closed when the system turns off, stopping water from flowing through the system.
  This saves water and prevents premature fouling of the RO membranes.

• Check for leaks. All NRO systems are fully  tested, prior to shipment, but leaks may occur during transit.

• After all preservatives are flushed out of the system, connect the permeate line to the storage tank or point of use.

•  Make sure no back pressure exists on permeate line. A check valve must be installed if back pressure is present.

Operation & Maintenance

Check your feed water chemistry. Pre-treatment and/or reducing the system recovery may be required to reduce fouling and scaling on membranes.
RO process causes concentration of impurities in the concentrate stream to increase. These impurities may precipitate (come out of solution) when their concentration reaches saturation levels.
NOTE: Precipitation can scale or foul membranes.

Permeate & Concentrate Flow Meter(s)
These flow meters indicate flow rates of permeate and concentrate water. When added together indicate the feed water flow rate.

Low Pressure Switch The low-pressure switch shuts off the system when the feed water pressure drops too low for the system to function properly. This will prevent damage to the pump. When pressure is restored, the system will restart automatically. If pressure fluctuation is noticed, and system is cycling off and on repeatedly, turn the system off and ensure the proper feed flow* and pressure are available into the system.

Membrane Removal & Replacement
Membrane changing can be an easy process if you have the proper tools and information on hand.
Follow the below instructions when removing and replacing membrane(s).
NOTE: Always remove & replace the membrane in the direction of the FEED flow. This protects the brine seal from folding over. The brine seal should always be on the FEED end of the pressure vessel.
WARNING: Depressurize the system until all pressure gauges read zero before proceeding. Before attempting, disconnect the power from the system and bleed all water pressure from the system.

• Remove the hoses and fittings from both ends of the pressure vessel.

•  Remove end caps from the pressure vessel. This is done by removing the crescent wedge(s), using properly sized allen wrench. *Minimum 35psi Feed @ required GPM for system size

•  Thread a nipple and tee into the concentrate port. The nipple must extend past the end of the pressure vessel. Apply slight force to remove end caps. A “pickle fork” or ball joint separator can also be used to apply upward force on the end cap.
  Place a rag or towel between the tool and the edge of the vessel to prevent scarring and damage. Remove any fittings used to remove caps.

•  Remove pressure vessel(s) from mounting clamps.

• After both ends are removed, membranes can be removed from pressure vessel. Note which  side brine seal is on. All NRO RO units have flow indicator stickers on eachvessel. The stickers indicate direction of feed flow and position of brine seal.
  The membrane must be removed and installed according to the arrow decal. The line on the decal references the position of the brine seal. WARNING: Do not pull membranesusing permeate tube, this may cause damage.
  CAUTION: Wear gloves for the following steps in order not to contaminate the membrane

• Replace the new membrane(s). Feed in direction of feed water flow. Failure to do so may damage or “roll” the brine seal. Make sure brine seal is on feed end of pressure vessel.

• Replace any damaged brine seals or o-rings. Lubricate o-rings with food grade glycerin for proper lubricant.

•  Reinstall the end caps by gently twisting them while pushing onto vessel making sure to not pinch or damage any o-rings in the process. Make sure the outer diameter of the end cap is flush with the inner groove of the vessel.

•  Replace crescent wedge(s) into the vessel grooves & tighten screws.

• Reattach pressure vessel(s) to mounting clamps.

• Reattach any fittings that may have been disconnected in the process.

• Refer to start-up directions to start system.
  CAUTION: New or factory cleaned membranes are shipped in a preservative solution. Therefore the RO should be flushed at 50 PSI for 1 hour to remove the preservative from the membrane. See start up directions.
  NOTE
  Discard the permeate and concentrate water during this operation.
  Cautionary Reminders

• Change the cartridge filters regularly

• Monitor the system and keep a daily log e system, as much as possible, on a continuous basis.

• Rhe system recovery to the

• A recommended value s feed the pump with filtered water.

• DO NOT permit chlorine to enter or be present in the feed water.

• DO NOT shut down the system for extended periods.

• DO NOT close the throttle valve completely.

• DO NOT operate the system with insufficient feed flow.

• DO NOT operate the pump dry  Keep Records – Record all operating data and onto a Operation Log. There is a log sheet on page 15.

Membrane Cleaning

Periodic cleaning of membranes can improve system performance. In normal conditions, mineral scale, biological matter, colloidal particles and organic substances can foul membranes.
WARNING: Cleaning chemicals are dangerous and can cause injury and damage. Read and comply with all safety and disposal precautions. It is the user’s responsibility to comply with all federal, state and local regulations that may apply.

Inorganic anti-fouling cleaning
Use an acid cleaning solution to remove inorganic salts such as CaCO3, CaSO4, BaSO4 and metal oxides, such as iron from reverse osmosis membranes. Do not use sulfuric acid because it may cause calcium sulfate to precipitate on the membranes. Recommended cleaning solutions for inorganic cleaning include:

• Solution of 0.2% hydrochloric acid (HCL)

• Solution of 0.5% phosphoric acid (H3PO4)

• Solution of 0.2% sulfamic acid

• Solution of 1.0% sodium hydrosulfite
  Organic anti-fouling cleaning
  Use alkaline cleaning solutions to remove silica, bio films and organic matter from membranes. Acceptable cleaning solutions for organic cleaning include:

• Solution of 0.1% sodium hydroxide (NaOH)

•  Solution of 0.1% sodium hydroxide (NaOH) and 0.1% of tetra-sodium salt of ethylene diamine tetraacetic acid (Na-EDTA)

•  Solution of 0.1% sodium hydroxide (NaOH) and 0.05% sodium salt of dodecyl-sulfate (NaDDS)

• Solution of 1.0% sodium triphosphate (STP), 1.0% trisodium phosphate (TSP) and 1.0% Na-EDTA The pH of the solutions above should be approximately 12 and temperature of the solution less than 86°F.

Membrane cleaning directions
To set-up a cleaning station, follow these directions:

1. Record the amount and TDS of the permeate with the system set at normal operating pressure.
2.  Prepare approximately 15 gallons of inorganic cleaning solution (with a pH of approximately 2) in a polypropylene or fiberglass reinforced plastic tank with a removable cover. Use RO water for make up water if possible.
3.  Connect a hose from the cleaning solution tank to the inlet of the pre-filter on the RO unit. Ensure there is a flooded inlet to the pump or positive feed pressure. It will be necessary to use a feed pump to generate enough pressure to overcome the RO pressure switch. If a feed pump is not used, the pressure switch can be disconnected as long as the RO pump is primed before use and sufficient flow is available to the pump. The switch must be reconnected after the cleaning process to ensure pump protection.
4. Feed the permeate and the drain tubes back to the cleaning solution tank so that the solution will recirculate during cleaning.
5.  Turn on the reverse osmosis pump. Adjust the concentrate control valve (drain restrictor) to a concentrate pressure of 50 psi (3.5 bar). Run the pump for approximately thirty (30) minutes.
6.  Turn the system off and reconnect to the feed water supply.
7. Turn the system on and flush at 50 psi (3.5 bar) for 15 minutes. Discard all of the permeate and concentrate water.
8.  Adjust the system to normal operating pressure and record the amount and TDS of the permeate water after the acid cleaning to assess any improvements in the system’s performance.
9.  Repeat this procedure for organic cleaning solution (with a pH from 11 to 12).
10.  Readjust the concentrate pressure to original operating pressure for normal operation. After the cleaning procedure is complete, check the amount and TDS of the permeate to evaluate the effectiveness of the cleaning process.

Disinfection
Hydrogen peroxide or renalin may be used for disinfection. Procedures are identical to the membrane cleaning directions described above, with the following exceptions:

Spare Parts

Spare parts can be ordered through your original  selling dealer.

• Prefilter Elements
• In let Solenoid Valve
• Concentrate Flow Meter with Valve
• Pressure Gauges 0-300
• Pressure Switch

Optional:

• Membranes
• Pump/Motor Combination
•  Pressure Vessel
• Hoses

NOTE: The prefilter cartridge should be replaced before AND after the cleaning is disinfection procedures.

1. Remove deposits on membranes and other system parts with an alkaline cleaner prior to disinfection.
2.  Clean the RO system with an acid cleaner to remove iron from membranes. (Iron or other heavy metals catalyze membrane degradation when peroxide is present.) Flush with water after acid cleaning.
3.  Circulate a solution of 0.2%-0.25% hydrogen peroxide or renalin and RO product water for 20 minutes. The solution temperature must not exceed 77° F (25° C) to prevent damage to membranes. (A pH of 3-4 optimal results and longer membrane life.)
4.  Soak membranes in a disinfecting solution
   2 – 12 hours. (Two hours is needed to kill 90% and 12 hours is needed to kill 99% of the bacteria present.)

**Table 4: Temperature Correction Factors***

*Percent of rated production.

Nelsen Commercial NRO 440 Series Systems Troubleshooting

to >35psi
Cartridge filter plugged| Change filters
Solenoid valve malfunction| Replace solenoid valve and/or coil
Leaks| Fix any visible leaks
Motor| current
may not be drawing correct| Use clamp-on amp meter to check motor amp draw
Concentrate valve might be damaged| Replace concentrate valve
Pressure Loss across pre-treatment| Check all pre-treatment equipment
Low Permeate Flow| Low inlet flow| Adjust concentrate valve
Cold feed water| See temperature correction Table 4
Low operating pressure| See low inlet pressure
Defective membrane brine seal| Inspect or replace brine seal
Fouled or Scaled Membrane| Clean membranes
High Permeate Flow| Damaged product tube o-rings| Inspect and/or replace
Damaged or Oxidized membrane| Replace Membrane
Exceeding maximum feed water temperature| See temperature correction Table 4
Poor Permeate Quality| Low operating pressure| See low inlet pressure
Damage product tube o-rinqs| Inspect and/or replace
Damaged or Oxidized membrane| Replace Membrane
Recovery too high| Reduce amount of recovery
Membrane Fouling| Metal Oxide Fouling| Improve pretreatment to remove metals. Clean w/acid cleaners
Colloidal Fouling| Optimize pretreatment for colloid removal, Clean with high pH anionic cleaners
Scaling (CaSO4, CaSO3, BaSO4, Si02)| Increase acid addition and antiscalant dosage for CaV03 Ft CaC04. Reduce recovery. Clean w/acid cleaners
Biological Fouling| Shock dosage of Sodium Bi-Sulfate. Continuous feed of Sodium Bi-sulfate at reduce pH. Chlorination and
de-chlorination. Replace cartridge filters
Organic Fouling| Activated Carbon or other pretreatment. Clean w/high pH cleaner
Chlorine Oxidation| Check Chlorine feed equipment and De-chlorination system
Abrasion of membrane by Crystalline Material| Improve pretreatment. Check all filters for media leakage

OPERATION LOG

Model Number: Start•Up Date| | | | |
---|---|---|---|---|---
last Maio Date| | | | | |
Date| | | | | |
Time| | | | | |
Hours Of Operation| | | | | |
Inlet Pressure
Post Prefilter Pressure| | | | | |
| | | | |
Pressure Differential| | | | | |
Permeate Pressure| | | | | |
Feed Pressure| | | | | |
First Array Feed Pressure| | | | | |
Differential Pressure| | | | | |
ate
PermePermeate flow| | | | | |
 flow| | | | | |
Percent Recovery| | | | | |
Feed Flow| | | | | |
Feed Conductivity ._| | | | | |
Permeate Conductivity| | | | | |
Percent Rejection| | | | | |
Feed pH| | | | | |
Permeate pH| | | | | |
Scale Inhibitor Feed| | | | | |
Acid feed
Sodium Bisultite Feed feed Water:| | | | | |
| | | | |
| | | | |
Iron (ppm)
free Chlorine (ppm) Hardness (ppm, CaCo,) Turbidity (Btu)| | | | | |
| | | | |
| | | | |
| | | | |

NELSEN CORPORATION NRO COMMERCIAL REVERSE OSMOSIS SYSTEM LIMITED WARRANTY

Nelsen Corporation (“Nelsen”) provides this limited warranty as described below (the “Limited Warranty”).
Limited Warranty
Subject to the terms of this Limited Warranty, Nelsen warrants to the original buyer (“Buyer”) of this Water Conditioner product (the “Product”) solely from a Nelsen authorized dealer that the Product will be free from defects in material or workmanship for a period of one (1) year after the date of original installation. This Limited Warranty shall apply only if the Product is installed, operated and maintained in strict accordance with Nelsen’s or the manufacturer’s guidelines and other legal requirements. The Product is sold with the understanding that Buyer has independently determined the suitability and compatibility of such Product for Buyer’s purposes. Any statements, technical information or recommendations concerning the Product or any parts therein by Nelsen are based upon data provided to Nelsen by its suppliers and believed to be accurate, but do not constitute a guarantee or warranty. This Limited Warranty shall not cover and shall be null and void if, in Nelsen’s discretion, the Product, or any parts therein, are: (a) manufactured by a third party manufacturer; (b) modified after sale or use of replacement parts not specified by manufacturer requirements;
(c) improperly installed, stored, used, operated, handled or maintained; or (d) abused, misused or otherwise damaged for any reason, including due to negligence, weather, fire, lightning, power surges or other acts of God or exposure to freezing or hot water or the effects of normal wear and tear.
Third Party Warranties
In lieu of the above Limited Warranty, the Product, or any parts therein, may be covered by a third-party manufacturer’s warranty. Nelsen’s authorized dealer will provide Buyer with a copy of any third-party manufacturer warranty prior to purchase. Nelsen shall transfer and assign to Buyer any and all third-party manufacturer’s warranties on the Product, or any parts therein, subject to the conditions and exclusions in the manufacturer’s warranty. Buyer’s exclusive remedy under such third-party manufacturer’s warranty shall be against such third-party manufacturer and not Nelsen. Buyer may need to register the Product with a third party manufacturer in order to obtain its warranty.
Additional Conditions

• This Limited Warranty does not cover any membranes or filters.
• This Limited Warranty shall not cover the Product if operated at water pressures or water temperatures or with water contaminants that exceed manufacturer’s guidelines.
• The Product may include interconnecting piping that may have leaks, even if tested at the time of manufacture, due to pipe vibrations and handling. The installer of the goods is responsible for checking the system for leaks upon start-up and making any repairs if necessary.
• This Limited Warranty does not cover damage or failure of the Product, or any part therein, caused by friction, wear, chemical attack or debris build-up on wear parts. For purposes hereof, “wear parts” shall include, without limitation, end cap quad rings and parts requiring replacement under recommended maintenance procedures, including, without limitation, o-rings and gaskets.

Warranty Claims
All claims under this Limited Warranty shall be submitted by Buyer to the authorized Nelsen dealer who sold the Product in writing and shall include the Buyer’s name, address, telephone number, date of purchase of the Product, receipt evidencing proof of purchase and a copy of this Limited Warranty. Nelsen or its authorized dealer will investigate the claim. Buyer must fully cooperate in investigating and evaluating the claim, including, without limitation, providing additional information upon request. TO BE ELIGIBLE FOR COVERAGE UNDER THIS LIMITED WARRANTY, BUYER MUST
SUBMIT A CLAIM WITHIN SIXTY (60) DAYS OF THE DATE THAT THE ALLEGEDLY DEFECTIVE PRODUCT OR PART IS FIRST DISCOVERED BY BUYER AND, IN NO EVENT, LATER THAN SIXTY (60) DAYS AFTER THE WARRANTY PERIOD HEREIN.
Repair or Replacement/Credit
Subject to the conditions and limitations herein, if Nelsen determines that the Product, or any part therein, does not conform to this Limited Warranty, Nelsen will repair or replace the defective Product or part therein. Non- conforming Products or parts therein must be returned to Nelsen’s authorized dealer at Buyer’s cost. Any replaced Products, or any parts therein, shall be retained by and become the property of Nelsen. If Nelsen determines that the repair or replacement of the Product or part therein is not commercially practicable, Nelsen will issue a credit in favor of Buyer in an amount not to exceed the purchase price of the Product. Notwithstanding anything to the contrary herein, this Limited Warranty does not cover any cost or labor associated with the removal or re-installation of the replacement Product or part therein or any shipping costs associated with the returned Product or part therein, which remains the sole cost, risk and responsibility of Buyer, unless otherwise agreed in writing by Nelsen.
Eligibility/Non-Transferable
This Limited Warranty applies only to Buyer if the Product is purchased from a Nelsen authorized dealer. This Limited Warranty is personal to Buyer and may not be assigned or otherwise transferred by Buyer. Any attempt to transfer this Limited Warranty shall be null and void and not recognized by Nelsen.
Disclaimer of Other Warranties/Limitation on Liability
EXCEPT AS PROVIDED ABOVE AND TO THE EXTENT PERMITTED BY LAW, THERE ARE NO OTHER REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE PRODUCT, EITHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, OR ARISING UNDER CUSTOM OF TRADE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO REPRSENTATIONS OR WARRANTIES AT ANY TIME MADE BY ANY
EMPLOYEE, AGENT OR REPRESENTATIVE OF NELSEN SHALL BE EFFECTIVE TO VARY OR EXPAND ANY WRITTEN WARRANTY OR THE TERMS HEREOF. TO THE EXTENT A WAIVER OF IMPLIED WARRANTIES IS PROHIBITED BY LAW,
ANY IMPLIED WARRANTIES SHALL BE LIMITED TO THE DURATION OF ANY WRITTEN WARRANTY PROVIDED BY NELSEN.
IN NO EVENT SHALL NELSEN BE LIABLE TO BUYER OR TO ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOSS OF USE, RESULTING FROM OR IN ANY MANNER RELATED TO THE PRODUCT, ITS DELIVERY, NON-DELIVERY, USE, OR INABILITY TO USE THE SAME, WHETHER SUCH DAMAGES BE CLAIMED UNDER CONTRACT, TORT OR ANY OTHER LEGAL THEORY.
NELSEN’S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR OR REPLACEMENT OF, OR CREDIT FOR, THE PRODUCT OR ANY PART, AS STATED HEREIN.
Waiver of Class Action
ANY AND ALL CLAIMS ASSERTED BY BUYER OR ANY OTHER PERSON OR ENTITY SHALL BE RAISED IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, WHICH ARE HEREBY WAIVED.
Applicable Law
This Limited Warranty shall be interpreted and governed under the laws of the State of Ohio without giving effect to the choice of law rules thereof. Nelsen and Buyer irrevocably consent and submit to the exclusive jurisdiction and venue within the courts of Summit County, Ohio and/or the United States District Court for the Northern District of Ohio in connection with any litigation arising out of, or in any way relating to, this Limited Warranty or the Product, including, but not limited to, any and all claims for breach of warranty or products liability, and Nelsen and Buyer expressly waive any objection to the jurisdiction and/or venue of such courts.

© Nelsen Corporation
18
Part # NRO-SIMPLX-MAN — rev 0420

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