StyleWell 1007529350 Media Mantel Freestanding Electric Fireplace User Guide
- October 30, 2023
- StyleWell
Table of Contents
- Maximum Load Warning
- Safety Information
- Safety Information (continued)
- Warranty
- Pre-Assembly
- Pre-Assembly (continued)
- Assembly
- Operation
- FCC/IC Information
- Care and Cleaning
- Troubleshooting
- Troubleshooting (continued)
- Replacement Parts
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
StyleWell 1007529350 Media Mantel Freestanding Electric Fireplace User
Guide
Maximum Load Warning
CAUTION : This unit is intended for use only with the products and maximum weights indicated. Use with other products or products heavier than the maximum weights indicated may result in instability causing possible injur
Safety Information
Please read and understand this entire manual before attempting to assemble, operate or install the product. If you have any questions regarding the product, please call customer service at 1-877-527-0313, 8 a.m.-7 p.m., EST, Monday-Friday, 9 a.m. – 6 p.m., EST, Saturday.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
- Read all instructions before using this appliance.
- If possible, always unplug this appliance when not in use.
- Only a qualified service person should repair this product.
- Do not use outdoors.
- Do not cover the cord under the carpeting. Do not cover with throw rugs, runners or the like. Arrange the cord away from traffic areas and where it will not be tripped over.
- To disconnect this appliance, turn the controls to the off position, and then remove the plug from the outlet.
- Connect to properly grounded outlets only.
- This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical Code. For U.S.A. installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.
- This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This fireplace should not be used as a drying rack for clothing. Do not hang Christmas stockings or other decorations on or near this product.
- There is a thermostat limiter inside the heater. When inner temperature overheating or abnormal heating occurs, the thermostat protective device will cut off the power supply to avoid damage to the fireplace or risk of fire.
DANGER : High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of this heater.
WARNING : In order to avoid overheating, do not cover the heater.
WARNING : If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
WARNING : Under no circumstances should this fireplace be modified. Parts that must be removed for servicing must be replaced prior to operating this fireplace again.
WARNING : This heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm illuminates, immediately turn the heater off and inspect for any objects on or adjacent to the heater that may have blocked the airflow or otherwise caused high temperatures to have occurred. DO NOT OPERATE THE HEATER WITH THE ALARM ILLUMINATIN
WARNING : This appliance is not a toy. Supervise children playing near it.
WARNING: Use extreme caution when operating heater near children and the disabled
WARNING : This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container
WARNING : Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.
WARNING : To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where the opening may become blocked.
CAUTION : Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby
CAUTION : Before assembly, carefully use scissors or a utility knife to cut and unwrap all parts. Make sure you do not discard the hardware
Safety Information (continued)
NOTE : Use care in assembling your new fireplace. Take your time and use the hardware provided and a quality Phillips head screwdriver. Never overtighten bolts.
- Do not sit on any part of the mantel.
- It is recommended to work on a soft surface like a rug or to lay out a blanket to protect the furniture from getting scratched during the assembly process.
NOTE : To avoid injury from unexpected starting or electrical shock, do not plug the power cord into a source of power during unpacking and assembly. The cord must remain unplugged whenever you are adjusting/assembling the fireplace.
If any part is missing or damaged, do not attempt to use or plug in the power cord until the missing or damaged part is correctly replaced. To avoid electric shock, use only identical replacement parts when servicing double- insulated tools.
NOTE:
SAVE THESE INSTRUCTIONS
Warranty
1 Year Limited Warranty: The manufacturer warrants that your new electric fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.
- Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullifythis warranty.
- This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
- The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
- The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
- Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
- The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
- All other warranties – expressed or implied – with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
- The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
- The warranties as outlined within this document do not apply to non-accessories used in conjunction with the installation of this product.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or
condensation.
b. There is any unauthorized alteration, willful abuse, accident, or
misuse of the product.
c. You do not have the original receipt of purchase.
Pre-Assembly
HARDWARE INCLUDED
Part | Description | Part Number | Quantity |
---|---|---|---|
AA | Screw- 4 x 50 mm | PH-SCRBLK006 | 2 |
BB | Bolt- 6.3 x 63 mm | P32WM717-BB | 4 |
CC | Washer 13 mm | P32WM717-CC | 4 |
DD | Screw- 3 x 12 mm | PH-SCRBLK007 | 2 |
EE | Back Panel Bracket | PH-BKTBRW017 | 6 |
FF | Screw- 3 x 16 mm | P32WM717-FF | 6 |
GG | Screw- 4 x 38 mm | P32WM717-GG | 10 |
HH | Wood Dowels | PH-DWLNTL001 | 1 |
II | Cam Bolt | PH-KDBZNC001 | 1 |
JJ | Cam Lock | PH-KDCZNC001 | 1 |
KK | Handle with screw | A1780L | 2 |
LL | Tipping Restraint Hardware | PH-FTRHH510 | 1 |
MM | Threaded Insert (Pre-attached) | PH-THRZNC001 | 4 |
NN | Floor Glide (Pre-attached) | PH-GLDBRW001 | 4 |
OO | Drawer Slider (Pre-attached) | PH-DSLPCDS3512 | 2 |
PP | Metal Plate (Pre-attached) | PH-PLTBRZ001 | 2 |
Bracket (Pre-attached) | PH-BKTZNC001 | 2 |
NOTE : Hardware not shown to actual size.
PRODUCT SPECIFICATIONS
VOLTAGE | 120VAC, 60 Hz |
---|---|
AMPS | 12.5 Amps |
WATTS | 1500 Watts |
PLANNING ASSEMBLY
Before beginning assembly of product, make sure all parts are present. Compare
parts with Hardware Included and Package Contents lists.
If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement parts.
Estimated Assembly Time: 60 Minutes
TOOLS REQUIRED
Phillips Screwdriver
Pre-Assembly (continued)
PACKAGE CONTENTS
NOTE : All panels are labeled left and right as viewed from the front of unit
Part | Description | Quantity |
---|---|---|
A | Base | 1 |
B | Left Side Panel | 1 |
C | Right Side Panel | 1 |
D | Fixed Shelf | 1 |
E | Front Rail | 1 |
F | Back Panel | 1 |
G | Top Panel | 1 |
H | Feet | 4 |
I | Drawer Back Panel | 1 |
J | Left Drawer Panel | 1 |
K | Right Drawer Panel | 1 |
L | Drawer Bottom Panel | 1 |
M | Drawer Bottom Support Rail | 1 |
N | Drawer Front Panel | 1 |
O | Fireplace Insert | 1 |
P | Remote | 1 |
Assembly
-
Constructing the Center Assembly
-
Align the pre-installed hardware on the ends of the
Fixed Shelf (D) and the Front Rail (E) with the pre-drilled
holes in the Left and Right Side Panels (B and C). -
Attach the Side Panels to the Fixed Shelf (D) and the Front
Rail (E) as shown, using a Phillips screwdriver.
-
-
Securing the Fixed Shelf
- Using Screws (AA) through the Fixed Shelf (D) and into the pre-drilled holes on the Left and Right Side Panels (B and C) as shown. Tighten with a Phillips screwdriver as shown.
- Using Screws (AA) through the Fixed Shelf (D) and into the pre-drilled holes on the Left and Right Side Panels (B and C) as shown. Tighten with a Phillips screwdriver as shown.
-
Inserting the Back Panel
- Insert Back Panel (F) into the grooves in the Left and Right Side Panels (B and C). Slide Back Panel (F) up until it stops.
- Insert Back Panel (F) into the grooves in the Left and Right Side Panels (B and C). Slide Back Panel (F) up until it stops.
-
Attaching the Feet
- Attach the Feet (H) to the Panel (A) using the Bolts (BB) and Washers (CC), as shown.
- Tighten bolts with a Phillips screwdriver as shown.
-
Attaching the Main Assembly to the Base
- Attach the previously constructed main assembly to the Base (A), inserting the pre-installed hardware on the edges of the main assembly into the pre-drilled holes in Base (A).
-
Securing the Surround Brackets
- Find the pre-attached metal plate bracket behind the Front Rail (E). Rotate the bracket to span the joint of the Upper Front Rail and side surround rail (pre-attached to the side panels).
- Secure the surround bracket with a Screw (DD).
- Repeat to secure both sides.
-
Attaching the Top Panel
- Place the Top Panel (G) onto the main assembly by aligning the pre-installed hardware with the pre-drilled holes.
- From underneath, tighten the hardware as shown, using a Phillips screwdriver.
-
Securing the Back Panel
- Place the Back Panel Brackets (EE) between the back panels and the grooves of the assembly as shown.
- Fasten each Back Panel Bracket (EE) using Screws (FF). Repeat until all brackets are in place as indicated by the diagram
-
Assembling the Drawer
- Attach the Left and Right Drawer Panels (J and K) to the Drawer Back Panel (I), using Screws (GG) and a Phillips screwdriver as show
- Attach the Left and Right Drawer Panels (J and K) to the Drawer Back Panel (I), using Screws (GG) and a Phillips screwdriver as show
-
Inserting the Drawer Bottom Panel
- Place the Drawer Bottom Panel (L), sliding it between the grooves in the Left and Right Drawer Panels (J and K) until it meets the Drawer Back Panel (I).
- Place the Drawer Bottom Panel (L), sliding it between the grooves in the Left and Right Drawer Panels (J and K) until it meets the Drawer Back Panel (I).
-
Attaching the Drawer Bottom Support Rail
- Insert Wood Dowels (HH) into the pre-drilled holes in one end of the Drawer Bottom Support Rail (M).
- Then attach the Drawer Bottom Support Rail (M) to the Drawer Back Panel (I), using Screws (GG) and a Phillips screwdriver as sho
-
Preparing the Drawer Front Panel
- Insert Cam Lock Screw (II) into the pre-drilled hole in the Drawer Front Panel (N), using a Phillips screwdriver.
- Insert Cam Lock Screw (II) into the pre-drilled hole in the Drawer Front Panel (N), using a Phillips screwdriver.
-
Attaching the Drawer Front Panel
- Align the Drawer Front Panel (N) with the edges of the drawer assembly, making sure the previously installed wood dowel and Cam Lock Screw (from Steps 11 and 12) align with the correct pre-drilled holes.
- Attach the Drawer Front Panel (N), to the drawer assembly by inserting Screws (GG) as shown.
-
Securing the Drawer Bottom Support Panel
- Insert the Cam Lock (JJ) into the pre-drilled hole in the Drawer Bottom Support Rail (M) and tighten using a Phillips screwdriver.
- Insert the Cam Lock (JJ) into the pre-drilled hole in the Drawer Bottom Support Rail (M) and tighten using a Phillips screwdriver.
-
Attaching the Drawer Handle
- Attach the Drawer Handles (KK) with the included screws and a Phillips screwdriver, as shown.
- Attach the Drawer Handles (KK) with the included screws and a Phillips screwdriver, as shown.
-
Inserting the Drawer
- Extend the pre-installed Drawer Slider (OO) from the sides of the cabinet and insert the slides from the drawer into the cabinet Drawer Slider (OO).
-
Removing the Brackets
- Unscrew these screws and take the left and right side pre-installed Brackets (QQ) off.
- Unscrew these screws and take the left and right side pre-installed Brackets (QQ) off.
-
Installing the Fireplace Insert
- Lift the Fireplace Insert (O) carefully into the back of the unit and center in the fireplace insert opening.
- Do not drag the fireplace insert across the base as it may scratch your unit.
-
Securing the Fireplace Insert
- Reattach the Brackets (QQ) to secure the Fireplace Insert (O), using the included hardware and a Phillips screwdriver
- Reattach the Brackets (QQ) to secure the Fireplace Insert (O), using the included hardware and a Phillips screwdriver
-
Installing the Tipping Restraint Hardware
- When the Tipping Restraint Hardware (LL) is properly installed, it can provide protection against unexpected tipping of the unit due to small tremors, bumps or climbing.
- Each Tipping Restraint Hardware (LL) includes one Unit Anchor, one Wall Anchor, one Anchor Tether, and four Anchor Screws. Use these to complete the following steps for a proper installation.
- Locate a secure wall stud behind the unit closest to the left side.
- Align the Unit Anchor with a wall stud and attach with two Anchor Screws using a Philips screwdriver. The Anchor Screws must pass through the Top Assembly (G) for proper installation.
- Align the Wall Anchor in the center of the wall stud, at level with the Unit Anchor, and attach with two Anchor Screws using a Philips screwdriver.
- On the Anchor Tether, detach the cable from the connector and loop the loose cable through the eyelets on the Wall Anchor and Unit Anchor. Reattach the loose cable to the connector, but do not tighten.
- Locate a secure wall stud behind the unit closest to the right side, and repeat the steps above.
- Tighten both Anchor Tethers by pulling the cable through the connector.
NOTE : Installation of the Tipping Restraint Hardware (LL) will provide a small space between the wall and the unit.
WARNING : Installing the Tipping Restraint Hardware will help prevent accidents or damage to the unit.
WARNING
- Unit must be placed on a level surface or leveled with included hardware (when applicable).
- Do not sit or stand on or allow children to climb, sit or stand on the assembled product.
- For safety reasons, it is imperative that this unit be mounted to the wall or floor.
- Unit can tip over causing severe injury or death.
- Do not exceed the recommended weight limits.
- Before cutting, drilling or hammering into any wall or floor surface, verify the location of electrical, plumbing and gas lines. Cutting may cause serious injury
Operation
NOTE: The control panel can be accessed at the upper-right corner of the
insert.
-
Powering the Fireplace
- Push the Power button to supply power to all functions of the fireplace and put the insert in a standby mode.
- Push the Power button again to turn off all functions.
NOTE : All previous settings are held in memory, so the next time you power up the fireplace, the unit will turn on with the same settings.
NOTE : Holding the Power button on the control panel for 10 seconds will disable the heater function.
-
Adjusting the Flame
- There are 5 unique Spectrafire flame effects that can be selected: Spectrafire Sapphire Amethyst Camp-fire Midnight Fire
- AU: Auto Cycle will seamlessly cycle through the above flame colors.
- OFF (00)
-
Adjusting the Heater
- Press the heater button on the control panel to turn on/off (00) and adjust the heater setting by “ ” buttons on the control panel.
- The “+ / – ” buttons on the remote will increase / decrease temperature setting.
- The thermostat setting range is 82°F – 62°F (27°C – 17°C) or continuously ON.
- The thermostat is adjustable by 2°F or 1°C increments.
NOTE : To change between °F and °C press and hold the Heater button on the control panel for 3 seconds.
-
Setting the Timer
- Pressing the Timer button will cycle through the timer settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and off (00)
-
Adjusting the Flame Speed
- Each flame color option has speed options available. Setting S1 is slowest ranging up to setting S5 which is the fastest.
-
Flame Brightness
- Each flame color option has 5 intensity options available.
- Each flame color option has 5 intensity options available.
-
Replacing the Remote Control Battery
- When the remote control stops operating or its range seems reduced, it is time to replace the batteries with new ones.
- On the back end of the remote, press and slide the battery door open and remove the old battery.
- Insert two AAA batteries, checking that the + and – sides of the battery match inside the battery compartment.
- Replace the battery compartment door.
NOTE : Do not mix old and new batteries. Do not mix alkaline, standard (carbonzinc), or rechargeable (nicad, nimh, etc) batteries. Do not ingest batteries.
NOTE: Please operate the remote control at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.
NOTE : Batteries should be removed if the product is to be left unused for a long time.
-
Disposing of Used Batteries
-
The battery may contain hazardous substances that
could endanger the environment and human health. -
This symbol marked on the battery and/or packaging indicates that used battery should not be treated as municipal waste. Instead it shall be left at the appropriate collection point for recycling.
-
By correctly disposing used batteries, you prevent potential negative consequences for the environment and human health. Recycling used materials also conserves natural resources.
-
For more information about collecting and recycling used batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased this product.
-
-
Power Cord Information
- This heater is for use on 120 volts. The cord has a plug as shown in the figure.
- Connect to properly grounded outlets only.
- Do not use a two-prong adapter. Never use with an extension cord or relocatable power tap (outlet/ power strip).
-
Patented Safer Plug® Information
- This product is equipped with a Safer Plug®, which is an advanced safety device that helps detect electrical fires caused from faulty outlets.
- Overloading of outlets, adapters and surge protectors may cause overheating, damage, and increased risk of fires. The Safer Plug continuously monitors the temperature in the plug and outlet and will turnoff the heater to prevent unsafe outlet overheating.
- If the Safer Plug cuts the power due to unsafe conditions it will show an “ Er ” message on the screen. If this occurs the Safer Plug has prevented a potentially unsafe condition.
- To reset the device if this occurs, first allow the plug to cool down. Once the plug has cooled down, unplug the device and wait 5 seconds, then plug back in and continue to use normally.
- If the Safer Plug continues to activate, your outlet may be faulty. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances.
- Overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
-
Safer Sensor™ Information
- This product is equipped with a Safer Sensor; an advanced safety device that helps prevent heaters from being accidently covered or blocked causing a potentially unsafe condition.
- The Safer Sensor detects if an object is too close to the front of the heater potentially obstructing the air outlet. If blocked, the control panel will flash “E5” icon and the heater will be turned off. Once the object has been moved and after the user presses the power button, “E5” will disappear and the unit will be back on the previous setting with the heat on.
FCC/IC Information
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.
NOTE : This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Twin-Star International Inc.
1690 S. Congress Ave., Suite 210, Delray Beach, FL 33445 1-866-661-1218
This Class B digital apparatus complies with Canadian ICES-003
Care and Cleaning
- Dust your fireplace regularly with a soft non-lint-producing cloth or household dusting product.
- Clean your fireplace with a gentle non-abrasive household cleaner. Dry your fireplace immediately with a soft cloth or towel.
- The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
- Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.
WARNING: Make sure the power is turned off before proceeding with repairs. Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in accordance with national and local codes. If repairing or replacing any electrical component or wiring, the original wire routing, color coding and securing locations must be followed. During any service of this appliance, the power to the unit must be turned off. First turn the main power switch to the OFF position. Then remove the electrical plug from the wall outlet.
WARNING : Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING : Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect the fireplace and replace any part of the electrical sys
WARNING : Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
Troubleshooting
PROBLEM | ROOT CAUSE | CORRECTIVE ACTION |
---|---|---|
Fireplace stopped heating before reaching the desired temperature. | Fireplace |
has reached set temperature. Temperature around fireplace might be a few
degrees higher than other area in the room.| Set the fireplace to a higher
temperature or always “on”.
Display shows ” “| The thermostat sensor is broken or disconnected.|
Unplug the fireplace, remove the back panel of the fireplace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Display shows “ __ “| The thermostat sensor is short circuit.| Contact
customer service for a replacement thermostat sensor.
Display shows ” “| Manual Reset overheat protection has triggered.| Inspect
the heater and check that the air inlets and outlets are not blocked as this
may cause overheating. Unplug the heater for 30 minutes and allow it to cool
down. Replug and operate. Monitor the heater for signs of overheating. If the
problem persists discontinue use of the heater and contact customer service.
Display shows ” “| Power cord overheating protection has activated.| Check
your heater cord and plug connections. Faulty wall outlet connections or loose
plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in
the outlet. Heaters draw more current than small appliances. Overheating of
the outlet may occur even if it has not occurred with the use of other
appliances. During use check frequently to determine if your plug outlet
orfaceplate is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
Display Shows “E5”| The heater air outlet is blocked.| Verify there is a
3-foot clear space in front of the heater air outlet.
Heater does not blow warm air.| The heater is in a cool down cycle.| Normal
operation will continue to run for less than one minute before shutting down.
Times will vary based on temperatures.During this time cool air will blow.
There is no power and the logs do not glow.| There is no power to the unit.|
Check that the unit is plugged into a standard 120V outlet. Press the Power
button several times and make sure power is set to the “ON”position.
The logs glow, but there is no flame effect.| The flame board connector is
loose or the flame board is broken.| Check the connection. If issue continues
call customer service for replacement.
Troubleshooting (continued)
PROBLEM | ROOT CAUSE | CORRECTIVE ACTION |
---|
Flame effect works but heater function does not and the emberbed flashes when
the Heater button is pressed.| The heater is disabled.| With the power on
press and hold the power button on the control panel for 10 seconds. Once re-
enabled the emberbed lights will flash multiple times.
The remote control is not working.| There are no batteries.| Change the remote
batteries.
The signal is poor.| Operate remote transmitter at a slow measured pace.Press
the remote control buttons with an even motion and gentle pressure. Repeat-
edly pressing buttons in rapid succession may cause the transmitter to
malfunction.
The remote is too far from the heater.| Operate the remote at a distance less
than 20 ft from the front of the appliance; point the remote at the control
panel.
Replacement Parts
For replacement parts, call our customer service department at 1-877-527-0313, 8 a.m.-7 p.m., EST, Monday-Friday, 9 a.m. – 6 p.m., EST, Saturday.
Part | Description | Qty. | Part Number |
---|---|---|---|
1 | Remote Control | 1 | P156-HD |
2 | Front Flame Circuit Board | 1 | Y16-S210-P40F |
3 | Front Flame Generator Driver Motor | 1 | P10-6-Q |
4 | Emberbed with Log Set | 1 | Y17-S228-P02 |
5 | Back Flame Circuit Board | 1 | Y16-S210-P40B |
6 | Back Flame Generator Drive Motor | 1 | Y22-S322-P203BF |
7 | Thermostat Sensor | 1 | INS-NTC |
8 | Blower / Heater Assembly | 1 | Y17-C97-P01 |
9 | Main Circuit Board | 1 | Y17-C97-P15-HD |
10 | Control Panel Circuit Board | 1 | Y17-C92-P32 |
11 | Front Glass Assembly | 1 | Y17-S228-P27 |
Notes
Questions, problems, missing parts? Before returning to the store,
call StyleWell Customer Service
8 a.m. – 7 p.m., EST, Monday – Friday, 9 a.m. – 6 p.m., EST, Saturday
1-877-527-0313
HOMEDEPOT.COM
Retain this manual for future use.