mellerware ORION II Steam Iron User Manual

ORION II Steam Iron
User Manual Johannesburg
25 & 26 San Croy Office Park
Agora Road, Croydon, 1619, RSA
****+27 11 392 5652 ID,
complies with  INTERNATIONAL IEC60335
SAFETY SPECIFICATIONS
Model: 23140A https://www.creativehousewares.co.za/products/mellerware-iron
-steam-dry-spray-non-stick-white-250ml-1400w-orion/23140A

ORION II Steam Iron

Dear Customer
Thank you for choosing to purchase a Mellerware brand product. Thanks to its technology, design and operation and the fact that it exceeds the strictest quality standards, a fully satisfactory use and long product life can be assured.

Parts description

1. Handle
2. Water inlet
3. Water tank
4. Temperature selection switch
5. Steam control / Self-cleaning lever
6. Spray button
7. Burst of steam button
8. Operation indicator light
9. Non-stick soleplate
10. Support base / cable reel
11. 360° Swivel cord

Safety advice and warnings!

Read these instructions carefully before switching on the appliance and keep them for future reference. Failure to follow and observe these instructions could lead to an accident. Clean all the parts of the product that will be in contact with food, as indicated in the cleaning section, before use.
2.1. Use or working environment
2.1.1. Keep the working area clean and well lit. Cluttered and dark areas invite accidents.
2.1.2. Use the appliance in a well-ventilated area.
2.1.3. Do not place the appliance on hot surfaces, such as cooking plates, gas burners, ovens or similar items.
2.1.4. Keep children and bystanders away when using this appliance surface and away from other heat sources and contact with water.
2.1.5. Place the appliance on a horizontal, flat stable surface and away from the other heat sources and contact with water.
2.1.6. Keep the appliance away from flammable material such as textiles, curtains, cupboards or paper, etc.
2.1.7. Do not place the flammable material near the appliance.
2.1.8. Do not use the appliance in association with a programmer, timer or other device that automatically switches it on.
2.1.9. Do not use the appliance if the cable or plug is damaged.
2.1.10. Ensure that the voltage indicated on the rating label matches the mains power supply voltage before plugging in the appliance.
2.1.11. Connect the appliance to the mains power supply with an earth socket withstanding a minimum of 10 amperes.
2.1.12. The appliance’s plug must fit into the mains power supply socket properly. Do not alter the plug.
2.1.13. If using a multi plug check ratings carefully as the current used by several appliances could easily exceed the rating of the multi plug.
2.1.14. If any of the appliance casings breaks, immediately disconnect the appliance from the mains power supply to prevent the possibility of an electric shock.
2.1.15. Do not use the appliance if it has fallen on the floor or if there are visible signs of damage.
2.1.16. Do not force the power cord. Never use the power cord to lift up, carry or unplug the appliance.
2.1.17. Do not wrap the power cord around the appliance.
2.1.18. Do not clip or crease the power cord.
2.1.19. Do not allow the power cord to hang or to come into contact with the hot surfaces of the appliance.
2.1.20. Check the state of the power cord. Damaged or tangled cables increase the risk of electric shock.
2.1.21. The appliance is not suitable for outdoor use.
2.1.22. Power cord should be regularly examined for signs of damage, and if the cord is damaged, the appliance must not be used.
2.1.23. Do not touch the plug with wet hands.
2.2. Personal safety
2.2.1. CAUTION: Do not leave the appliance unattended during use as there is a risk of an accident.
2.2.2. Do not touch the heating parts of the appliance, as it may cause serious injury.
2.2.3. This appliance is only for domestic use, not for industrial or professional use. It is not intended to be used by guests in hospitality environments such as bed and breakfast, hotels, motels, and other types of residential environments, even in farmhouses, areas of the kitchen staff in shops, office and other work environments.
2.2.4. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
2.2.5. This appliance is not a toy. Children should be supervised to ensure that they do not play with the appliance.
2.2.6. Do not touch metal parts of the iron while it is in use, as it may cause serious burns.
2.2.7. The temperature of the accessible surfaces may be high when the appliance is in use.
2.3. Use and care
2.3.1. Fully unroll the appliance’s power cable before each use.
2.3.2. Do not use the appliance if the parts or accessories are not properly fitted.
2.3.3. Do not turn the appliance over while it is in use or connected to the mains power supply.
2.3.4. Unplug the appliance from the mains power supply when not in use and before undertaking any cleaning task.
2.3.5. This appliance should be stored out of reach of children.
2.3.6. Do not store the appliance if it is still hot.
2.3.7. Never leave the appliance unattended when in use and keep out of the reach of children.
2.3.8. If for some reason, the appliance were to catch fire, disconnect the appliance from the mains power supply and DO NOT USE WATER PUT THE FIRE OUT.
2.3.9. To keep the non-stick treatment in good condition, do not use metal or pointed utensils on it.
2.3.10. Respect the MAX level indicator (Fig. 1)
2.3.11. Unplug the appliance from the mains before refilling the water tank.
2.3.12. To ensure that the iron functions correctly, keep the iron face smooth and do not hit it against metallic objects (for example, the ironing board, buttons, zips).
2.3.13. The use of distilled water is recommended, especially if the water in your area contains any type of grit or is “hard” (contains calcium or magnesium).
2.3.14. The water fill-up opening must not be left open while the iron is being used.
2.4. Service
2.4.1. Make sure that the appliance is service only suitably qualified technician, and that only original spare parts or accessories are used to replace existing parts/accessories.
2.4.2. If the power cord is damaged, the manufacturer or its service agent, or similarly qualified person must replace it in order to avoid a hazard.
2.4.3. Any misuse or failure to follow the instructions for use renders the guarantee and the manufacturer’s liability null and void.

Instructions for use

3.1. Before use
3.1.1. Remove the appliance’s protective film (if applicable).
3.1.2. Before using the product for the first time, cleanin the manner described in the cleaning section.
3.1.3. The first time the appliance is used a light smoke may be detected.
3.2. Filling with water
3.2.1. Unplug the iron before filling the water tank.
3.2.2. Hold the iron in a horizontal position.
3.2.3. Slowly pour water through the water inlet.
3.2.4. Do not fill past the “MAX” mark on the water tank.
NOTE: Your iron is designed to use tap water, however, if the water is very hard, it is advisable to use distilled water. The water tank should be emptied after each use.
3.3. Use
3.3.1. Always check whether a label with ironing instructions is attached to the clothing article to be ironed. Follow these instructions in all cases.
3.3.2. Turn the temperature control dial to set the appropriate temperature indicated in ironing instructions or in fabric label.

3.3.3. Insert the plug into the wall socket. The indicator light will illuminate.
3.3.4. When the indicator light switches off you may start ironing.
CAUTION: Iron from low temperature first then move to high temperature fabrics. Should you need to iron at a low temperature, after using a high temperature you must wait for the pilot light to illuminate again, or you will burn your clothes onto the iron. This will void the warranty.
3.4. Dry ironing
3.4.1. Make sure the temperature selection knob is at the lowest level.
3.4.2. Set the iron on the support base on a steady, firm surface.
3.4.3. Plug the appliance to the electrical power supply and turn temperature selection knob to desired level, the ready indicator light will turn on.
3.4.4. Once the light turns off, you may star to iron over steady and firm surface.
3.4.5. When you have finished, turn the temperature knob back to the lowest level, unplug from the electrical power supply and wait until the appliance cools down completely, before you proceed to store it.
IMPORTANT: If the iron contains water inside the tank and you prefer dry ironing, move the steam control lever to “0” position.
3.5. Steam ironing
3.5.1. Make sure the appliance is unplugged from the electric power supply, fill up the water tank. Make sure not to overfill the tank.
3.5.2. Ensure the temperature selection knob is at the lowest level, before plugging in the appliance.
3.5.3. Set the iron on its support base on a steady and firm surface.
3.5.4. Plug in the iron and set the steam control lever to the medium level.
3.5.5. Turn the temperature selection knob to the desired level, suited for steam generation and the ready indicator light should turn on.
3.5.6. Once the light turns off you may start ironing on a steady and firm surface.
IMPORTANT: It is important to let the light to turn after reaching the optimal temperature, otherwise the appliance may experience leakage
3.5.7. Once you have finished its use, turn the temperature selection knob back to the lowest, unplug the appliance from the electrical power supply and make sure to wait until  completely cools down before storing it.
IN ORDER TO STEAM IRON, HIGH TEMPERATURES SHOULD BE SELECTED AT THE TEMPERATURE INDICATOR KNOB.
3.6. Spray
Spraying garments helps smooth out wrinkles to make ironing easier.
3.6.1. Point the tip of the iron where you want to spray the water and press the spray button.
3.6.2. Iron the garment as usual. To use this function, it will be necessary to fill the water tank.
3.7. Burst of steam
Steam ironing reduces ironing time and takes care of the appliance.
3.7.1. Press the burst of steam button. Wait a few seconds until the steam penetrates the fibres of the garment before pushing the button again. For optimum steam quality, do not apply more than three successive bursts.
3.7.2. The spray button has to be pressed repeatedly to release the first spray.
3.8. Vertical ironing
IIt is possible to iron hanging curtains, items of clothing on their  own hanger, etc. To do so, follow the below instructions:
3.8.1. Select the irons maximum temperature by turning the iron’s temperature regulator clockwise.
3.8.2. Iron from top to bottom while pressing the steam control button.
Important: for cotton and linen, it is recommended to put the base of the iron in contact with the material. For other more delicate fabrics, it is recommended to keep the base of the a few centimetres away.
3.9. Self-cleaning
3.9.1. It is important to self-clean the appliance at least once a month to remove calcium and any the built-up minerals inside the iron.
3.9.2. Fill the water tank to its maximum level.
3.9.3. Place the iron in an upright position, plug into the mains and select the maximum temperature.
3.9.4. Leave the appliance to heat up until the indicator light turns off.
3.9.5. Unplug the appliance and place it in the sink.
3.9.6. Let the water flow out through the steam vents in the base, while lightly shaking the appliance.
3.9.7. Release the button after a minute or when the tank becomes empty.
3.9.8. Leave the iron in the upright position until it has cooled.
3.10. How to deal with scale build up
3.10.1. For the appliance to work correctly it should be kept free of lime scale or magnesium incrustations cause by the use of hard water.
3.10.2. To prevent this kind of problem, we recommend the use of water with low lime or magnesium mineralization.
3.10.3. Homemade solutions are not recommended for descaling this appliance, such as vinegar.

Cleaning

4.1. Disconnect the appliance from the mains power supply and allow it to cool completely before undertaking any cleaning task.
4.2. Clean the outer parts of the appliance with a dampcloth with a few drops of washing-up liquid and then dry.
CAUTION! Do not immerse electrical parts of the appliance in any liquid.
4.3. Do not use solvents, or products with an acidor base pH such as bleach, or abrasive products, for cleaning the appliance.
4.4. Never submerge the appliance in water or anyother liquid or place it under running water.

Storage

5.1. Make sure the to turn off the iron by the temperature selection knob to the lowest level.
5.2. Set the iron in a vertical position on top of its base support and let is cool itself completely. Make sure to empty the water tank.
5.3. Roll the power cord gently around its base support and store the product on a dry and cool place, away from direct sunlight.

Anomalies and repair

6.1. Take the appliance to an authorised support centre if product is damaged or other problems arise.
6.2. If the connection to the mains has been damaged, it must be replaced, and you should proceed as you would in the case of damage.

Recycling

7.1. These electrical products, cables, batteries, packaging, and the manual, should not be mixed with general household waste.  For proper recycling, please take these products to your nearest  Creative Housewares office where they will be accepted for recycling free of charge.
7.2. Alternatively, please contact your local authority or household waste disposal service for further details of your nearest designated collection point. Correct product disposal saves resources and prevents negative effects on human health and the environment.

REGISTER YOUR MELLERWARE WARRANTY
Thank you for purchasing a Mellerware product. Mellerware guarantees that your product has been thoroughly inspected and tested before being dispatched and is free from mechanical or electrical defects and complies with the applicable safety standards. With every Mellerware product purchased you will receive up to a 3 year warranty as detailed in the terms and conditions below.
FIRST YEAR – 1 YEAR RETAIL WARRANTY
Should defects due to faulty parts or workmanship develop, under normal domestic use, within 12 months from the original date of purchase please return the product to the store from where it was purchased for a refund or replacement at the discretion of the brand. Mellerware appliances are intended for domestic use only and not for industrial or professional use. The Warranty, if the product is used outside of domestic use or used in a commercial environment, is reduced to 3 months with no extended warranty available,
all other terms and conditions applicable.
SECOND YEAR – OPTIONAL 1 YEAR ADDITIONAL EXTENDED ONLINE WARRANTY REGISTRATION
Mellerware takes pride in its product quality and therefore offer an extended 12 month warranty over and above the 1 Year Retail Warranty.
Should defects due to faulty material or workmanship develop, under normal domestic use, after the initial 12 month period and within 24 months from the original date of purchase, please return the product to Mellerware for repair. Mellerware will assess and repair the product free of charge should it be found to be a valid warranty claim and will return it to you directly. Mellerware will replace a product with a similar product in the same or better condition, if the repair cannot be conducted for whatever reason.
Should the product fall outside of the warranty, Mellerware will produce a repair and delivery quotation for your approval.
NB: Registration should be completed at www.creativehousewares.co.za.
Should you experience any technical difficulties you are welcome to contact our customer service line on 086 111 5006 and one of our consultants will gladly assist with the online warranty registration. Should you not register the product within the 12 months of purchase, you will automatically forfeit this extended warranty.
THIRD YEAR – OPTIONAL 1 YEAR ADDITIONAL EXTENDED COMMUNICATION OPT IN WARRANTY
Mellerware takes pride in its product quality and therefore offer an additional 12 month warranty over and above the 1 Year Retail and 1 year online registration warranty. Should defects due to faulty material or workmanship develop, under normal domestic use, after the initial 12 month period, the extended online registration 12 month period and within 36 months from the original date of purchase, please return the product to Mellerware for repair. Mellerware will assess and repair the product free of charge should it be found to be a valid warranty claim and will return it to you directly. Mellerware will replace a product with a similar product in the same or better condition, if the repair cannot be conducted for whatever reason. Should the product fall outside of the warranty, Mellerware will produce a repair and delivery quotation for your approval.
NB: Registration should be completed at www.creativehousewares.co.za. Should you experience any technical difficulties you are welcome to contact our customer service line on 086 111 5006 and one of our consultants will gladly assist with the online warranty registration and opt-in email communication. Should you wish to qualify for the additional third year extended warranty, you would need to have registered your warranty within the first 12 months from date of purchase and subscribed to receive brand communication. The extended warranty is conditional upon these requirements. Please note that you are however free to opt out at any stage in accordance with the POPI act, this will however result in you forfeiting this additional extended “communication opt in” warranty from the recorded optout date.
Before returning your product, check the following:

• Your household mains supply socket is in good condition, working and switched on.
• The mains supply circuit is not overloaded (white trip switch on your  DB board is off).
• You have read the trouble shooting guide in your Instructions for Use.
• All accessories and parts are present.

The following conditions apply:

1. Please ensure you retain your original receipt as this must be presented when making a claim under the terms of the warranty. It is impossible to determine the warranty period without proof of purchase, so please keep this in a safe place. (NB. Your original receipt can be scanned onto the Mellerware website [www.mellerware.co.za] or Creative Housewares (Pty) Ltd [www.creativehousewares.co.za] for safe storage.)
2. If a refund or exchange is required the product must be complete with all accessories, parts and packaging. Missing parts will render the warranty void. Any refund or exchange remains at the brands discretion beyond the implied warranty granted by the CPA.
3. Upon receipt of your appliance, check it for any transport damage to ensure it is safe for use. Return it to the store as soon as possible for exchange if damaged. The warranty is void if products are damaged after use, so please do not use a damaged product.
4. Any alteration made to the appliance purchased will void the warranty.
5. Your product is designed for normal domestic household use. Failure to read and comply with the instructions for use, cleaning and  maintenance will render your warranty void, so please read these instructions carefully to ensure your safety, and to get the most effective use from the product (e.g. not removing limescale; water deposits; insect infestation, and/or burnt products).
6. Any abuse, negligent, improper or accidental use or care will render the warranty void and Creative Housewares (Pty) Ltd will not be liable for any loss or damage.
7. Any attempted repair, or replacement of unauthorised parts will render the warranty void, so please contact an authorised service centre or service agent for any service or repair requirements.
8. NB: The warranty on replaced products will be from the original date of purchase and not from when the date replacement was made.
9. All repairs carry a 3 month warranty even if this falls outside of the warranty period.
10. Mellerware will attempt to conduct repairs within reasonable time, this in line with industry standards but cannot be held responsible or liable for any circumstances not under the brand’s control.
11. This warranty does not apply to glass components, filters, consumables, and other parts subject to fair wear and tear.

Repairs out of the warranty period:
If service or repair becomes necessary outside the warranty period, this service is still available however all transport/postage, spares and labour costs will be for the customers’ account. All chargeable repairs will require the customers’ written acceptance of the quote. Once the go-ahead has been received Mellerware will undertake to conduct the repair within a reasonable time and maintain the condition of the product as received. All repairs carry a warranty of 3 months from the date of the repair.
For any service, enquiries and complaints, please contact our Customer  Care on 086 111 5006, e-mail help@chwsa.co.za or WhatsApp on  +27 63 014 0457 from 08h00 to 15h00 Monday to Friday excluding public holidays.
Please also note that the company is normally closed for 2 weeks around Christmas and New Year.
Please send all products to one of the listed service centres.

ONLINE WARRANTY REGISTRATION WHY REGISTER YOUR WARRANTY?

Mellerware pride ourselves on bringing premium quality appliances to market, and as a commitment to this level of quality we offer up to a  3 year warranty (1 Year Retail + 1 Year Extended Online warranty registration + 1 Year Extended opt-in communication warranty) on all of our products. To take advantage of the Free Extended Warranty options you will need to register your warranty online within the first year of purchase in order to make a valid claim. Now you can register your product, upload your warranty online and never have to worry about losing your receipt again. Enjoy the benefit of up to 3 year’s warranty.

ADDED BENEFITS
In addition to providing you with an online profile of your registered products we will also provide a host of value added benefits:

• Discount voucher on product warranty registration
• Incentives and Competitions for registered users
• New recipes or ideas for your products
• New product developments – be the first to get the latest appliances
• Special offers on promotional items

How to Register your Online Warranty?

DESKTOP/LAPTOP
SMART PHONE/TABLET
mellerware.co.za/reg

• Open your internet browser and visit www.mellerware.co.za
• Click on the “Register” link and create your username and password. Or if you have done this already login with your username and password.
• Click on “Register your Warranty” and follow the easy instructions.
• Scan and upload your receipt.
• Open your internet browser and visit www.creativehousewares.co.za
• Click on the “Register” link and and create your username and password. Or if you have done this already login with your username and password.
• Click on “Register your Warranty” and follow the easy instructions.
• Scan and upload your receipt.

Notes:

1. The online warranty system is a safe storage facility for your receipt.
2. You will be required to register on the Mellerware or Creative Housewares website. You will receive a username and password once registered. This will give you access to your profile.
3. From your profile you will be able to load products that you have purchased. In order to successfully register your warranty you will need to scan and upload your receipt to us.
4. All instructions on how to load your products are available inside your profile.
5. Please note that you must check that your receipt has been uploaded correctly. Creative Housewares cannot be held responsible for faxes or files not received.
6. For assistance with registration please email: help@chwsa.co.za

National Service Centre: 086 111 5006
e-mail: help@chwsa.co.za
www.creativehousewares.co.za
Durban
243 Percy Osborn Road
Morningside, Durban, 4001, RSA
+27 31 303 3465
creative housewares
20 Tekstiel Street Pa row, Cape Town, 7493, RSA
PO Box 6156, Pa row East, 7501, RSA
+27 21 931 8117
+27 63 014 0457
+27861115006
nchousewares
www.creativehousewares.co.za

References

• Quality Household Appliances | Home, Garden, Tools & Kitchen | Creative Housewares
• Mellerware Home | Mellerware

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