SUREFEED Sureflap Pet Feeder User Manual

: June 11, 2024
: Sureflap

SUREFEED Sureflap Pet Feeder User Manual

Welcome to your new feeder

Congratulations on the purchase of your new feeder!
The Microchip Pet Feeder has been designed to recognise either the microchip already implanted in your pet or the SureFlap RFID Collar Tag (one included – packs of two sold separately), allowing your pet to access their food whilst keeping out other animals. Designed for use in multi-pet homes, the feeder will recognise authorised pets opening only for them. If an unauthorised greedy or bully pet tries to eat from the bowl it will not open, or if the feeder is already open the lid will close. The SureFeed bowls have an integrated seal on the top lip. This has been designed so that once the lid of the feeder is closed a seal is formed with the top of the bowl, keeping your pet’s food fresher for longer. Setting up the feeder to work in your home is a simple step by step process detailed in this user manual. We will guide you through from inserting the batteries to teaching your pet to use the feeder. When an authorised pet places their head inside the hoop on the front of the feeder their microchip or collar tag will be read. The lid only opens for pets (up to 32) who have been granted access.

What s in the box

Microchip Pet Feeder
Single Grey Bowl
Split Grey Bowl
Grey Mat
SureFlap RFID Collar Tag

Buttons & lights

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There are 3 main controls found at the rear of the feeder:

Lights

Flashing Green (once every second) – Learn mode
Green (constant) – Microchip has been successfully read (or learnt)
Flashing Orange – Feeder is in Training Mode
Flashing Red (every few seconds) – Low battery

Normal operation

Once set up (see pages 8-10 for setup and training) the SureFeed Microchip Pet Feeder will stop greedy or bully pets from accessing food that is not theirs, giving you control over your pets’ prescription diets, medication and weight management. It is common that pets like to eat small amounts of food throughout the day. The SureFeed bowls with integrated seal have been designed to accommodate this regular use keeping food fresher throughout the day and reducing wastage.

Authorised pet

Unauthorised pets

Replacing the food (Open/close lid)

It is important to change your pet’s food on a daily basis, not only to ensure your pet stays happy and healthy, but also to keep the feeder clean and in working order. SUREFEED Sureflap Pet Feeder User Manual-
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Bowls & mats

The bowls and mat supplied have been specifically designed to work with SureFeed products. The SureFeed bowls have an integrated seal on their top lip. Once the lid of the feeder is closed, flies can’t get in and food stays fresher. The silicone mat helps control mess and can be removed daily for easy cleaning.

Add some colour!

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To purchase additional bowls and mats ask a SureFlap stockist or visit: sureflap.com

Batteries

Always use 4 good quality 1.5V alkaline C Cell batteries. This will ensure the best performance of your feeder. This product is not designed for use with rechargeable batteries. The light at the back of the feeder will flash red every few seconds if the batteries are low. SUREFEED Sureflap Pet Feeder User
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Learning your pet into the feeder

When learning your pet into the feeder, make sure all other pets are kept away. If the wrong pet is accidentally learnt you can perform a factory reset, as detailed in the troubleshooting – see page 16. You can also use the SureFlap RFID Collar Tag if your pet does not have a microchip and wears a collar. SUREFEED Sureflap Pet Feeder User Manual-FIG-9

In order to learn a pet’s microchip number, sensors located in the hoop at the front of the feeder must detect a pet’s presence. Therefore it is important to ensure that your pet places their head through the hoop to eat. No amount of waving your pet in front of the feeder will have an effect. If you want to use the feeder for more than one pet, you can do this by repeating the process. You are able to store up to 32 pets in each feeder.

Teaching your pet to use the feeder (training mode)

PART 1 – Introducing your pet to the feeder

It is important to allow your pet to get used to their new feeder for a couple of days without any lid movement. Ensuring they are comfortable with their new bowl will help once we start to introduce movement to the lid. This can take a little time but be patient, and do not move on to Part 2 until your pet seems confident. See page 11 for help on introducing particularly cautious pets to the feeder. SUREFEED Sureflap Pet Feeder User Manual-
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Remember to take your time and let your pet get used to their new bowl. Once they are happy proceed to Part 2.

PART 2 – Increasing the lid movement

Now start to add increasing amounts of movement to the lid. This allows your pet to get used to the motion of the lid in 3 stages. Once again, for the best results and a happy pet it is important to be patient and not rush this process. The amount of time required at each stage will vary for each pet (days/weeks) but we recommend taking a few days for each step. SUREFEED
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Training mode tips

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Introducing a cautious pet to the feeder

In rare cases you may find your pet will require more time to become comfortable with their new feeder, even when there is no lid movement. When this is the case it is important to let them get used to the changes in their feeding environment gradually. This can take several weeks but it is well worth the effort. SUREFEED Sureflap Pet Feeder User Manual-
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Training multiple pets

When training multiple pets to use their feeders, they will be able to access each other’s food, until the later stages of training. During this time continue to monitor and manage your pet’s food intake. SUREFEED Sureflap Pet
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Where to place your feeder

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Lid close delay

If you feel that your pet is nervous about the lid closing after they back away from the feeder or if you have a greedy pet who is trying to bully their way in for some extra food, you can increase or decrease the time it takes the lid to close once the pet has finished eating and stepped away. SUREFEED
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Cleaning

It is important to keep your SureFeed Microchip Pet Feeder clean to ensure it functions reliably. Do not put the whole feeder into water or the dishwasher. SUREFEED Sureflap Pet Feeder User Manual-
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How to remove the lid for cleaning

Troubleshooting PART 1

Feeder is not working

Ensure the sensors inside the hoop are clean – see page 15.
Fit new, good quality 1.5V alkaline C cell batteries. Ensure they are all the correct orientation. See page 7 for detailed information.
Move the feeder away from any metallic or electrical appliances.
Re-learn your pet using the Add Pet ( ) button – see page 8.
Reset the feeder to factory settings, holding down the Add Pet ( ) button for 10 seconds (until the light starts alternating red / green and the lid opens and closes). Then re-learn your pet(s) in to the feeder again – see page 8.
Please check with your vet to ensure that your pet’s microchip is working and that it is located in the normal place. If there is no microchip or it has moved significantly becoming hard to read, the provided SureFlap Collar Tag may be used instead. Attach the collar tag to your pet’s collar and repeat the setup process see pages 8-10. If your pet does not wear a collar please visit http://sureflap.com/help for further advice.

My pet is not happy using the feeder

Repeat the training process – see page 9 – allowing more time for your pet to feel comfortable between each step.
If your pet is still very cautious of the feeder then try following the steps on page 11 ensuring you don’t try to force your pet to feed at any point.
Assess your pet’s feeding environment. Do they always approach their bowl from a set angle? Are they worried about having their back to the door? There is no set orientation that the feeder must be placed in, so if you can change it to help your pets feel more comfortable don’t be afraid to move it.
If the time delay for the lid to close after your pet has finished eating and stepped back is not right for them, you can increase the time it takes the lid to close. Change the delay slider to (III). For full instructions see page 14.

Other pets are stealing food

If greedy pets are trying to steal food from an open feeder, try reducing the time it takes the lid to close after the pet has finished eating. Change the delay slider to position (I). For full instructions see page 14.

Troubleshooting PART 2

The feeder lid is not closing all the way

This has probably been caused by food debris getting caught under the lid or in the mechanism. Although this may stop the lid from sealing onto the bowl it should continue to prevent uncontrolled access to the food in all but the most extreme cases.
To ensure that the lid continues to close correctly it is important to clear food debris from the surfaces of the feeder each time that you replace the food.

Multiple pet homes

If you find that your pets are confused by which feeder is theirs, try using a different coloured bowl to help with this.
When in training mode, pets can feed from all available feeders. Proceed through the stages of training and as the lid closes more, reducing access to the food, each of your pets should begin to identify which bowl is theirs. See page 12

Still in need of assistance?
For more detailed guidance, videos and customer help forums visit: http://sureflap.com/help
Alternatively call our friendly customer care team on: 0800 012 4511

Warranty & Disclaimer

Warranty: The SureFeed Microchip Pet Feeder carries a 3-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage. In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge during the warranty period only. At the manufacturer’s discretion, a replacement product may be provided free of charge in the case of a more serious malfunction. Your statutory rights are not affected.

To register your warranty visit:
sureflap.com/warranty

Disclaimer: The SureFeed Microchip Pet Feeder incorporates selective access features which have been designed to minimise the risk of pets eating each others’ food. However, it is not possible to fully guarantee the exclusion of all other pets in all circumstances. In the rare event of an unauthorised pet gaining access to the feeder, SureFlap cannot accept liability for any damage or inconvenience which may be incurred. SUREFEED
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