VIKING E-30-EWP Handsfree Speaker Phones with Dialers Owner’s Manual

VIKING E-30-EWP Handsfree Speaker Phones with Dialers Owner’s Manual

The E-30 and E-32 handsfree phones are designed to provide quick and reliable handsfree communication and can be connected directly to a C.O. line or analog PABX/KSU station. The E-30 and E-32 feature non-volatile memory, built in dialers, and intelligent call progress detection for automatic hang-up when a call is completed. They can be programmed to dial up to 5 different numbers on ring no answer or busy and can be configured to dial these numbers until answered. Models E-30-EWP and E-32-EWP add Enhanced Weather Protection (EWP) for outdoor installations where the unit is exposed to precipitation or condensation. EWP products feature foam rubber gaskets, sealed connections, gel-filled butt connectors, as well as urethane or thermal plastic potted circuit boards with internally sealed, field-adjustable trim pots and DIP switches for easy on-site programming. For more information on Enhanced Weather Protection, see DOD 859.

Features

• Automatic Noise Canceling (ANC) feature for clear audio – even in noisy environments
• Vandal Resistant Features: 14 gauge louvered 316 brushed stainless steel faceplate with permanent laser etched graphics, speaker/mic screen, heavy duty metal “Call” button and T-10 Torx security mounting screws and drive bit
• Weather Resistant Features: Marine grade 316 stainless steel faceplate, screws and push button switch. Switch internally sealed per IP67. Mylar speaker. Selfdraining mic mount. Faceplate, mic and speaker gaskets. Weather resistant powder paint on optional VE-5×5 (DOD 424).
• Telephone line powered
• Non-volatile memory (no batteries required)
• Programmable to dial up to 5 numbers on busy / ring no answer
• Blue off-hook LED indicator
• Volume adjustments for microphone and speaker
• Advanced call progress detection: disconnects on busy signal, return to dial tone, CPC, reorder tone, maximum call time out and programmable silence time out
• Selectable auto-answer feature for monitoring
• Extended temperature range (-30°F to 170°F)
• E-30 Flush mounts using the included rough-in box or surface mount using an optional VE-5×5 surface mount box, sold separately (DOD 424)
• E-30-EWP and E-32-EWP are designed to meet IP66 Ingress Protection Rating (see DOD 859 for more information)
• E-32 flush mounts in a standard double gang box (not included)
• Optional PB-1 Panic Button Kit (DOD 233)
• Also available with VoIP interface, see DOD 248 for more information

Applications

Non-ADA Hot-Line Phone for:

• Elevators
• Parking lots
• Stadiums
• Parking ramps
• Residences
• Businesses

Gate and Door Entry Phone for:

• Building lobbies
• Pedestrian gates
• Silent holdup alarm dialer using optional Viking PB-1

CAUTION – When installing on an analog extension of a phone system: Some phone systems do not conform to analog telecom standards and might not be compatible with the E-30 or E-32 speaker phones. For a detailed description of the telephone line specifications required for any of the E-30 or E-32 phones, see DOD 869

Specifications

Power: Telephone line powered. Minimum 24V DC talk battery voltage, with a minimum loop current of 20mA loop. Loop current may be boosted on low current lines with a Viking TBB-1B Talk Battery Booster (DOD 632).
Minimum Ring Voltage: 25VAC RMS
REN #: 0.5A
Dimensions: Overall: 5” x 5” x 2.25” (127mm x 127mm x 57mm)
Plastic Electrical Box: 4” x 4” x 2.12” (102mm x 102mm x 54mm)
Shipping Weight: 2.2 lbs (1 Kg)
Operating Temperature: -30°F to 17 0°F (-34°C to 77°C)
Humidity – E-30 / E-32: 5% to 95% non-condensing
Humidity – E-30-EWP / E-32-EWP: Up to 100% condensing
Connections: Gel-filled butt connectors

Features Overview

Installation

IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.

The E-32 is designed to be flush mounted to a standard double gang electrical box with minimum dimensions of: 3.65”W x 2.84”H x 2.25”D.

Note: When mounting outside to rough or uneven surfaces (brick, stucco, etc.) apply a bead of clear silicone caulking around the top edge and sides of faceplate. For surface mount applications, use model E-30 or E-30-EWP with a VE-5×5 surface mount box.

Dimensions: Overall: 5” x 5” x 2.25” (127mm x 127mm x 57mm)
Faceplate: 14 gauge 316 stainless steel with #4 brushed finish
Shipping Weight: 2.12 lbs (1.0 kg)

* Caution: Excessive wire length and/or using a rough-in box with inadequate depth can apply force to the circuit board causing physical damage.
Important: When warm air comes in contact with cold surfaces, such as outside walls and conduits, it causes condensation. To prevent condensation from accumulating inside the E-1600 32A always bring conduit into the bottom of the unit. If this is not possible, drill a 1/4” diameter hole in the bottom of the double gang box

Wiring

IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.

* Note: When installing a line powered phone on a low voltage and/or low loop current phone system extension, a TBB-1B Talk Battery Booster may be required, see DOD 632.

** Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with a maximum insulation of 0.082 inches. Cut off bare wire ends prior to terminating

*** Note: To increase surge protection, loosen the PCB mounting screw labeled (as shown above) and fasten a wire with spade terminal (included) from the mounting screw to Earth Ground (grounding rod, water pipe, etc.)

Programming

A. Accessing the Programming Mode

1. Using the Security Code
   Step 1.| Move DIP switch 2 to the ON position (sets unit to answer incoming calls, see section H ).
   ---|---
   Step 2.| From a touch tone phone call the line attached to the E-30/32 phone.
   Step 3.| When the E-30/32 phone answers, enter the 6-digit security code (factory set to 845464 , see section B ). A double beep should then be heard indicating you have entered the programming mode.
2. Without the Security Code
   Step 1.| Move DIP switch 2 to the ON position (sets unit to answer incoming calls, see section H ).
   ---|---
   Step 2.| Move DIP switch 3 to the OFF position (incoming calls enter Programming without security code, see section H ).
   Step 3.| From a touch tone phone call the line attached to the E-30/32.
   Step 4.| When the E-30/32 answers, a double beep will be heard and will automatically enter the programming mode.
   **Step 5.| When finished programming, move DIP switch 3 back to the ON position (see section H ). Warning: _Failure to complete this step will cause the E-30/32 phone to call Viking Technical Support instead of your programmed number. For more information, see section G** , Assisted Programming._

B. Security Code (memory location #19)

The security code allows the user/installer to program the E-30/32 phone while DIP switch 3 is in the ON (normal) position. The factory set security code is 845464 (V-I-K-I-N-G). It is recommended that the factory set security code be changed. Example: To store 123456 as the security code:

Step 1.| Access programming as shown in Programming section A above.
---|---
Step 2.| Enter 123456 #19.
Step 3.| Hang-up.

C. Quick Programming Features

D. Speed Dial Numbers

Note: Up to 20 digits can be stored in each dial position. Special features such as pause, mode change, touch tone Q and # count as single digits.

The speed dial number programmed in location #00 is the telephone or extension number that is dialed when the “Call” button is first pressed. Additional speed dial numbers will be dialed when there is no answer or a busy signal is detected and the next number redial features are activated. The E-30/32 will cycle through the programmed speed dial numbers until answered. To program, enter the desired speed dial number followed by the memory location number (#00 – #04). To clear a speed dial location, simply enter the memory location (#00 – #04) alone. The E-30/32 is factory set with no speed dial number programmed.

E. Timing/Dialing Options (memory location #18)

There are six positions in the timing/dialing options. To program these options, enter the six desired timing/dialing numbers followed by #18. The six available timing/dialing options are defined as follows:

Setting A – Talk/Listen Delay
This feature selects switching time between talk and listen modes (VOX switching time). Use chart at the right. * Note: The factory default is .2 seconds.

Setting B – Call Length Time Out
This feature selects the maximum length of time that calls can be connected.
Programmable in increments of 1 minute up to a maximum of 9 minutes (Touch
Tones 1 – 9). Program 0 in this location to disable the call length time out. With the call length disabled, the E-30/32 phone must rely on a CPC signal, busy signal, silence or return to dial tone to hang-up. Use chart at the right.  Note: The factory default is 3 minutes.

Setting C – Silence Time Out
This feature selects the length of time that calls will remain connected without voice activity. Programmable in increments of 10 seconds up to a maximum of 90 seconds (Touch Tones 1 – 9). To disable the silence time out, program 0 in this location. Use chart at the far right. * Note: The factory default is 40 second

Setting D – Dial Next Number on Ring No Answer
If enabled and a ring-no-answer is detected, the E-30/32 phone will dial the next
programmed speed dial number, and continue to cycle through the speed dial
numbers until a call is completed. * Note: Factory set to redial if not answered after 7 rings.

Setting E – Dial Next Number on Busy
If enabled and a busy is detected, the E-30/32 phone will dial the next rogrammed speed dial number, and continue to cycle through the numbers until a call is completed. * Notes: This feature is enabled in the factory default setting. If the  usy signal is interrupted with a promotional message, contact your central office to have it removed.

F. Miscellaneous Options (memory location #17)

Settings A / B / C – Not Applicable

Setting D – Hang Up on Return to Dial Tone

If enabled and a return dial tone is detected, the E-30/32 will hang up.

• Note: The factory default setting is enabled.

Setting E – Double Ring Cadence Mode

The E-30/32 can be programmed to recognize the double ring cadence that is typical of many phone systems. If the E-30/32 is connected to an extension that provides a double ring cadence, enabling this mode will allow for proper call progress detection. * Note: This feature is disabled in the factory default setting

Setting F – Lap Counter
With the lap counter disabled (factory setting), if the E-30/32 is programmed to dial the next number on ring-no-answer and/or busy signal (see page 5 and 6), the E-30/32 will continuously call its programmed phone numbers forever until the call is answered.

G. Assisted Programming

When attempting to program the E-30/32 phone, if the phone number of the line it is connected to is not known, the phone can be set to automatically call Viking technical support for assistance. With DIP switch 3 set to OFF (programming mode), pushing the CALL button will cause the E-30/32 phone to call Viking, whether it be connected directly to a CO line, or behind a “dial 9” PBX. The E-30/32 phone will first dial 9, and then listen for second dial tone; if detected it will continue to dial Viking’s assisted programming phone number. If a second dial tone is not detected, it then knows it is not behind a PBX, so it will momentarily hang up and then directly dial Viking’s assisted programming phone number. Since this is a long distance phone call, the line must be capable of placing long distance calls for the call to go through. When finished programming, it is very important to set DIP switch 3 back to ON (normal operating mode), and place a test emergency call to be sure all programming was done properly. Warning: Failure to set DIP switch 3 back to ON when finished programming will cause the E-30/32 phone to call Viking Technical Support, instead of your programmed speed dial  number.Yet, as a fail-safe measure, after 3 calls to Viking, the unit will ignore switch 3 and dial its programmed phone numbers.

H. DIP Switch Programming/Speaker and Microphone Adjustments

A speaker volume POT is provided to increase or decrease the speakerphone volume. Note: The Microphone Sensitivity POT has been removed because the microphone sensitivity is now microprocessor controlled. This allows the mic gain to be automatically increased in a quiet environment, allowing the distant party to clearly hear even soft or distant sounds. The microprocessor will automatically reduce the mic sensitivity when the location becomes noisy. This Automatic Noise Canceling (ANC) feature will allow speakerphone two-way communications to continue to work properly, even when subjected to loud noise such as a diesel engine or traffic.

I. Programming Examples

digits: 1 2 3 4 5 6 # 1 9
…to store 555-1234 in the second speed dial position| Access Programming (see page 3)| Enter digits: 5 5 5 1 2 3 4 # 0 1
…to store a touch tone 9, a four second pause, and then a pulse dialed 333-4444 into the first speed dial position| Access Programming (see page 3)| Enter digits: 9 Q 7 Q 6 3 3 3 4 4 4 4 # 0 0

Operation

When the “Call” button is pressed, the E-30/32 phone goes off-hook, and dials a pre-programmed telephone number. The front panel LED will light any time the phone is off hook, and flash to show dialing. In the event that the line is busy or there is a ring-no answer, the unit can be programmed to call additional phone numbers. The phone then cycles through up to 5 pre-programmed speed dial numbers until the call is answered. The E-30/32 will hang up on CPC, silence, busy signal, return to dial tone, time out or Touch Tone command (Q#). If programmed to auto-answer, the E-30/32 will also answer any incoming call.

Warranty

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT: 715-386-8666 Our Technical Support Department is available for assistance Monday through Friday 8:00am to 5:00pm central time. Before you call, please:

1. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.

RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:

1. Customer must contact Viking’s Technical Support Department at 715 386-8666 to obtain a Return Authorization (RA) number. The customer MUST have acomplete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to: VIKING ELECTRONICS 1531 INDUSTRIAL STREET HUDSON, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the RA number on the outside of each carton being returned.

TWO YEAR LIMITED WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number. This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained. NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER. EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED. IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.

FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN’s on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the REN’s should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as determined by the total REN’s, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this E-30/E-32 does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. If the E-30/E-32 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service

References

• Security & Communication Systems - Access Control | Viking Electronics, Inc

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