Arlo VMC4060B-100NAS Pro 5S 2K Indoor/Outdoor Wire Free Spotlight Security Camera User Manual
- June 11, 2024
- Arlo
Table of Contents
Arlo VMC4060B-100NAS Pro 5S 2K Indoor/Outdoor Wire Free Spotlight
Security Camera
Arlo Products Limited Hardware Warranty
Thank you for choosing Arlo products. We provide a limited hardware warranty for all our products. This warranty covers defects in material and workmanship when the products are used normally for their intended purposes. Please visit our website at https://www.arlo.com/ for general product information and documentation. As indicated above, this warranty gives you specific legal rights, and you may have other rights that vary from state to state, province, or country. We do not exclude, limit or sus any other rights you have, including those that may arise from the nonconformity of a sales contract. This warranty applies to any Arlo products you have purchased from an authorized Arlo reseller or directly through www.arlo.com. Our policy is to offer product warranties and perform services only on products purchased directly from Arlo or an authorized reseller and accompanied by a receipt or proof of purchase.
What is covered by this warranty?
This warranty covers defects in material and workmanship when the products
are used normally for their intended purposes. All Arlo warranties are valid
only for the period of time the Arlo product is owned by the original
purchaser of the product.
What is not covered by this warranty?
This warranty does not cover damages or defects caused by misuse, abuse,
accident, alteration, neglect, unauthorized repair or installation, or failure
to follow instructions supplied with the product. This warranty also does not
cover damages or defects caused by natural disasters or other external causes
such as power surges. This warranty does not apply if the Arlo product fails
due to damage from shipment, handling, storage, accident, abuse or misuse, or
if it has been used or maintained in a manner not conforming to product manual
instructions, has been modified in any way, or has had any serial number
removed or defaced. For Arlo products that can use replaceable batteries, use
of only high-quality, non-counterfeit, and non-rechargeable batteries is
recommended. In these products, the use of rechargeable batteries or inferior-
quality batteries that cause damage to your Arlo product will void this
warranty. Repair or modification of the product by anyone other than Arlo or
an Arlo approved agent will void this warranty
How to obtain warranty service
In order to obtain warranty service under this Arlo warranty during the
warranted period, you must submit a valid claim to Arlo by:
- Contacting Arlo technical support to obtain an RMA number
- Returning (at your shipping cost) the failed product to the address provided by Arlo technical support
- Providing Arlo with proof of the original date of purchase
Arlo will not accept collect shipments for warranty service, but replacement products will be returned to you at Arlo’s cost after completing the above three steps. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If Arlo, by its sole determination, is unable to provide a replacement product, we may provide a refund for the product. Please retain your receipt as proof of purchase. If you purchase an Arlo product from an unauthorized reseller or if the original factory serial number has been removed, defaced or altered, this Arlo warranty will not be valid. +Thank you for selecting Arlo products.
Important!
To view general product information and documentation, please visit:
https://www.arlo.com/ Please retain your receipt as proof of purchase.
HOW CONSUMER LAW RELATES TO THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE, PROVINCE, OR COUNTRY.
OTHER THAN AS PERMITTED BY LAW, ARLO DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER
RIGHTS YOU HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A
SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR STATE, PROVINCE, OR COUNTRY.
FOR OUR AUSTRALIAN CUSTOMERS: PLEASE NOTE THAT THIS WARRANTY IS IN ADDITION TO
ANY STATUTORY RIGHTS IN AUSTRALIA IN RELATION TO YOUR GOODS WHICH, PURSUANT TO
THE AUSTRALIAN CONSUMER LAW, CANNOT BE EXCLUDED. Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund of the amount, if any, that you actually
paid for the product, for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
For warranty inquiries related to Arlo Products, you may contact us at:
https://www.arlo.com/en-us/support/contact.aspx
PRODUCTS COVERED BY THIS WARRANTY
As indicated above, the benefits to the consumer given by this Arlo warranty
do not exclude any other rights and remedies of the consumer under any law in
relation to the goods and services to which the warranty relates. This
warranty applies to any Arlo products you have purchased from an authorized
Arlo reseller or directly through www.arlo.com.
Our policy is to offer product warranties and to perform services only on
products purchased directly from Arlo, or from an authorized Arlo reseller and
only accompanied by a receipt or proof of purchase. If you purchase an Arlo
product from an unauthorized reseller or if the original factory serial number
has been removed, defaced or altered, this Arlo warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorized
Arlo resellers but are not. Products sold on these websites or from these
dealers do not carry a warranty from Arlo. When you purchase products from an
unauthorized website or dealer, you are taking a risk because these products
may be counterfeit, used, defective, or may not be designed for use in your
country. Please protect yourself and your Arlo product by ensuring that you
only purchase Arlo products from an authorized reseller. If you have any
questions about authorized resellers, please visit our website.
WHAT THIS WARRANTY COVERS
Arlo warrants its products contained in their original packaging against
defects in material and workmanship when the products are used normally for
their intended purposes.
All Arlo limited warranties begin on the date of purchase. PLEASE RETAIN A
COPY OF YOUR RECEIPT AS PROOF OF PURCHASE. The length of the Arlo limited
hardware warranty is generally one-year from the date of purchase but may vary
depending upon the Arlo product purchased. In particular, there may be some
components or accessories of Arlo products, such as batteries, power supplies,
skins, or mounts, that have limited warranty lengths that differ from the one-
year warranty of the underlying Arlo product.Please see the product detail
pages on arlo.com to determine the warranty length for your
specific Arlo product. All Arlo warranties (as opposed to statutory guarantees
or non-excludable statutory warranties), including any implied warranties, are
valid only for the period of time the Arlo product is owned by the “original
purchaser” of the product. The “original purchaser,” for the purposes of this
warranty, is the first purchaser of the product from Arlo or an Arlo
authorized reseller. All Arlo limited warranties, including lifetime
warranties, are not transferable. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW,
THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
YOUR RESPONSIBILITIES
In order to obtain warranty service under this Arlo warranty, during the Arlo product’s warranted period, as set forth above, you must submit a valid claim to Arlo by:
- obtaining an RMA number by contacting Arlo technical support;
- returning (at your shipping cost) the failed product to the address provided by Arlo technical support; and
- providing Arlo with proof of the original date of purchase.
Arlo will not accept collect shipments for warranty service, but replacement products will be returned to you at Arlo’s cost after completing the above three steps. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If Arlo, by its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price, if any, that you actually paid for the product unit. IF YOUR ARLO PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES. DURING WARRANTY SERVICE OR ANY OTHER TECHNICAL SUPPORT IT IS POSSIBLE THAT THE CONTENTS OF THE ARLO PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT ARLO AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE ARLO PRODUCT SERVICED.
ARLO’S RESPONSIBILITIES
As long as you fulfill your obligations under “ YOUR RESPONSIBILITIES ” above,
Arlo will replace your product with the same or functionally equivalent
product, at its discretion, free of charge (except for shipping charges as
provided above).
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY
LAW, ARLO IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM USE OR
MALFUNCTION OF ARLO PRODUCTS, COMPROMISE OR CORRUPTION OF DATA, LOSS OF
PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS OR COSTS OF RECOVERING,
PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE
ARLO PRODUCT, EVEN IF ARLO IS INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH
DAMAGES.
SOME STATES (OR COUNTRIES OR PROVINCES) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET
OUT IN THIS DOCUMENT DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER THE AUSTRALIAN
CONSUMER LAW OR UNITED STATES CONSUMER LAW. Subject to any statutory rights
you may have under the Australian Consumer Law or United States consumer law,
to the fullest extent otherwise permitted by law and except as specifically
provided in this document, the warranties and remedies in this warranty
agreement are exclusive and in lieu of all others, oral or written, express or
implied. Any and all other warranties are expressly excluded. This warranty
will be governed and construed in accordance with the laws of the country in
which the Arlo product purchase took place.
References
- Wireless Smart Home HD Security Cameras, Lights and Doorbells | Arlo
- Arlo Security Cameras System & Video Doorbells | Up to 25% Off
- Wireless Smart Home HD Security Cameras, Lights and Doorbells | Arlo
- Arlo | Support | Contact
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