ZEBRA Repair Order Portal User Guide
- June 11, 2024
- ZEBRA
Table of Contents
ZEBRA Repair Order Portal
Product Information
The Repair Order Portal is a web-based platform that allows users to manage their repair orders and related information. The User Settings section of the portal allows users to customize their account information and preferences according to their needs.
User Settings
The User Settings section can be accessed by navigating to the SETTINGS tab on the Repair Order Portal. Here are the steps to follow:
- Navigate to SETTINGS tab
- Review ACCOUNT information
- Set ADDITIONAL PREFERENCES
The following additional preferences can be set:
- View only my saved carts: Check this box to view carts created and saved only by you in the REPAIR ORDERS tab.
- View only my submitted repair orders: Check this box to view carts submitted only by you in the REPAIR STATUS tab.
- Notification Preferences: Make your selection from All, Exceptions, or None to receive Repair Status Notifications and Action Reminders.
- Time Zone: Select your preferred time zone.
- Preferred Language: Select your preferred language.
- Default Shipping Contact: Select your default shipping contact.
- Default Shipping Address: Select your default shipping address.
- Default Billing Address: Select your default billing address.
After making any changes on the SETTINGS page, do not forget to click on SAVE.
Product Usage Instructions
To use the Repair Order Portal, follow these steps:
- Log in to your account on the Repair Order Portal.
- Navigate to the SETTINGS tab.
- Review your ACCOUNT information.
- Set your ADDITIONAL PREFERENCES according to your needs. You can choose to view only your saved carts or submitted repair orders, select your notification preferences, time zone, language, default shipping contact, default shipping address, and default billing address.
- After making any changes on the SETTINGS page, click on SAVE to save your preferences.
INSTALLATION
Review
ACCOUNT information
Set ADDITIONAL PREFERENCES
TIP:
When the box is checked, you will only see carts created by you in REPAIR
ORDERS tab
To view carts created and saved only by you, check the box View only my saved carts
TIP:
When the box is checked, you will only see carts created by you in REPAIR
STATUS tab
To view carts submitted only by you, check the box View only my submitted repair orders
Make your selection:
AlI (You will receive both Repair Status Notifications and Action Reminders)
- Exceptions You will receive Action Reminders only)
- None (You will not receive notifications or reminders.)
Repair Status Notifications help maintain customer awareness when your
device(s) are received at our repair center, and when your devices) have been
shipped back to you.
Action Reminders alert you when an activity for a repair order you have
created is overdue. These include reminders to provide payment or a purchase
order for a per incident / billable order (one not covered by a service
contract or warranty). Similarly, for an advance exchange, you may be reminded
to send in the faulty device associated with the exchange, because it has not
yet been received at our repair center in the required timeframe.
Who Will Receive The Notifications And Reminders
Repair Status Notifications and Action Reminders, including Advance Exchange
order reminders, are sent to the Portal user/contact who submitted the repair
order, and to the separate Shipping Contact, if one is specified for the
order.
Per Incident Repair reminders are sent only to the Portal user/contact who
submitted the repair order.
** Please contact the Zebra Repair Help Desk to include additional contact(s)
as recipients to a specific repair order.
Timing of Notifications
Notification and reminder emails are sent at the end of the business day in
each global region.
You will receive notifications only when your repair orders have relevant
activity.
If your repair order contains multiple devices, you will only receive one
email per day for each notification/reminder type (dev ice receipt,device
shipment, per incident repair payment, etc.). For example, if an order has 100
devices, and 10 ship on a single day, the n those will be summarized into a
single email related to shipping
All notifications and reminders are currently available only in English.
Additional languages will be added at a later date
Select your preferred time zone
Select your Preferred Language
Select your DEFAULT SHIPPING CONTACT
Select your DEFAULT SHIPPING ADDRESS
Select your DEFAULT BILLING ADDRESS
After any change on SETTINGS page, do not forget to click on SAVE