PENTAIR HUP4 Submersible Utility Pumps Owner’s Manual

June 10, 2024
Pentair

PENTAIR HUP4 Submersible Utility Pumps

Important Safety Instructions

SAVE THESE INSTRUCTIONS – This manual contains important instructions that should be followed during installation, operation, and maintenance of the product.
This is the safety alert symbol. When you see this symbol on your pump or in this manual, look for one of the following signal words and be alert to the potential for personal injury!

indicates a hazard which, if not avoided, will result in death or serious injury.
indicates a hazard which, if not avoided, could result in death or serious injury.
indicates a hazard which, if not avoided, could result in minor or moderate injury.

NOTICE addresses practices not related to personal injury.
Carefully read and follow all safety instructions in this manual and on pump.
Keep safety labels in good condition. Replace missing or damaged safety labels.

California Proposition 65 Warning
This product contains chemicals known to the State of California to cause cancer or birth defects or other reproductive harm.
Risk of explosion. Do not ground to a gas supply line. Pump water only with this pump. Failure to follow this warning can result in personal injury and/or property damage.
Risk of flooding. Can cause personal injury and/or property damage. If a flexible discharge hose is used, make sure pump is secured in sump to prevent movement. Failure to secure pump may allow pump movement, switch interference and prevent pump from starting or stopping.
Risk of sudden starts. Can cause electrical shock and personal injury. Pump motor is equipped with an automatic resetting thermal protector and may restart unexpectedly.
Risk of electric shock. Can shock, burn or kill. This equipment is only for use on 115 volt (single phase) and is equipped with an approved 3-conductor cord and 3-prong, grounding-type plug. Be certain that it is connected to properly grounded, grounding-type receptacle. Where a 2-prong wall receptacle is encountered, it must be replaced with properly grounded 3-prong receptacle installed in accordance with the National Electrical Code and local codes and ordinances.

  1. Know the pump application, limitations, and potential hazards.

  2. Make certain power source conforms to requirements of your equipment.

  3. Disconnect power before servicing.

  4. Release all pressure within system before servicing any component.

  5. Drain all water from system before servicing.

  6. Secure discharge line before starting pump. An unsecured discharge line will whip, possibly causing personal injury and/or property damage.

  7. Check hoses for weak or worn condition before each use, making certain all connections are secure.

  8. Periodically inspect pump and system components.
    Keep sump, pump and system free of debris and foreign objects. Perform routine maintenance as required.

  9. Provide means of pressure relief on pumps whose discharge line can be shut-off or obstructed.

  10. Personal Safety:
    a. Wear safety glasses at all times when working with pumps.
    b. Keep work area clean, uncluttered and properly lighted. Replace all unused tools and equipment.
    c. Keep visitors at a safe distance from the work area.
    d. Make workshop child-proof – with padlocks, master switches, and by removing starter keys.

  11. When wiring an electrically driven pump, follow all electrical and safety codes, as well as most recent National Electrical Code (NEC) and Occupational Safety and Health Act (OSHA).

  12. All wiring should be performed by a qualified electrician.

  13. Protect electrical cord from sharp objects, hot surfaces, oil, and chemicals. Avoid kinking cord. Replace or repair damaged or worn cords immediately.

  14. Use wire of adequate size to minimize voltage drop at motor. Refer to most recent National Electrical Code.

  15. Do not touch an operating motor. Modern motors are designed to operate at high temperatures.

  16. Do not use in water where fish are present.

Specifications

Horse Power……………………………………………………..1/4
Power supply required………………………….115V, 60 HZ.
Liquid Temp. Range………………………..Max. 77°F (25°C)
Operation Position……………………………………….Vertical
Individual Branch Circuit Required ………………..15 Amp
Operating Depth Beginning min……………………..1/2”
(water level) Ending max………………………..3/16”
Discharge ……………………………………….1” NPT (25 mm)

Performance

GPH (LPH) at total feet (m)

3’
(0.91)| 5’
(1.52)| 10’
(3.05)| 15’
(4.57)| 16’
(4.80)| 20’
(6.09)| 22’
(6.70)
HUP4
1600 gal
(6 056 L)| 1524 gal
(5 768 L)| 1260 gal
(4 769 L)| 924 gal
(3 497 L)| 648 gal
(2 452 L)| 372 gal
(1 408 L)| 0 gal
(0 L)

Installation

Risk of electric shock. Can shock, burn or kill. Do not use power cord to lift motor. Always use handle.

  1. Pump should be located and should rest on level solid foundation. Do not suspend pump by means of discharge pipe or power cord. Keep pump inlet screen clear.

  2. Thread outlet pipe into pump body carefully to avoid stripping or crossing threads.
    a. To install with garden hose, install adapter provided with pump.
    NOTICE To keep friction as low as possible, hose must be 3/4” or larger. Keep hose as short as possible.
    b. To install with rigid pipe, use plastic pipe. Wrap thread with pipe thread sealant tape. Screw pipe into pump hand tight +1 – 1-1/2 turns.

  3. Power Supply: Pump is designed for 115V., 60 HZ.
    operation and requires an individual branch circuit of 15 amperes or more capacity. It is supplied with a 3-wire cord set with grounding-type plug for use in a 3-wire, grounded outlet. 3 wire extension cord, of at least 14 AWG (2mm2) size is suggested, with larger sizes for runs over 25 ft (7M). For safety, pump should always be electrically grounded to a suitable electrical ground such as a grounded water pipe or a properly grounded metallic raceway, or ground wire system.
    Do not cut off the round grounding prong.

Risk of sudden starts. Can cause electrical shock and personal injury. The pump motor is equipped with automatic resetting thermal protector and may restart unexpectedly. Protector tripping is indication of motor overloading as a result of operating pump at low heads (low discharge restriction), excessively high or low voltage, inadequate wiring, incorrect motor connections, or a defective motor or pump.

Operation

Risk of electric shock. Can shock, burn or kill. Do not handle pump or pump motor with wet hands or when standing on wet or damp surface, or in water. Disconnect power from pump before handling, servicing, or attempting to repair pump.

  1. The pump must be standing in at least 1/2” (12.7mm) of water before starting it (one inch (25.4 mm) is better). The shaft seal is water lubricated and may be damaged if pump runs dry.
  2. After starting, the pump will lower the water level to 3/16” (4.75 mm) before losing suction. It will not pick up water less than 3/16” deep when running and will not operate successfully if started in only 3/16” of water.
  3. Do not leave pump unattended! If the pump has been operating satisfactorily and the discharge stream suddenly stops coming out of the hose, stop the pump immediately; do not allow it to run dry. A mop or squeegee will be needed to remove remaining water.
  4. The motor is equipped with an automatically resetting thermal overload protector. If the motor gets too hot, the overload protector will stop the motor before it is damaged. When the motor has cooled sufficiently, the overload protector will reset itself and the motor will restart.

NOTICE If the overload protector stops the pump repeatedly, disconnect the power from the pump and check it to find the problem. Low voltage, long extension cords, clogged impeller, too much back pressure in the discharge hose (as when pumping through 50’ (15 M) of coiled hose), or running pump with no load, can all cause excessive cycling and overheating.

Airlocks

When a pump airlocks, it runs but does not move any water. An airlock will cause the pump to overheat and fail. This pump has an anti-airlock hole in the bottom of the pump body. If you suspect an airlock, unplug the pump, clean out the anti-airlock hole with a paper clip or piece of wire, and restart the pump.
NOTICE This hole allows the pump to start priming within 15 seconds in as little as 1/2” of water. NEVER restart pump in less than 1/2” of water. Leakage from the anti-airlock hole is normal.

Repair Parts

Install shield and tighten screws in sequence as shown.

Ref. Description Qty. Part No.
1 Screen 1 PS8-5P
2 Shield 1 PS70-3P
3 Impeller 1 PS5-25P
4 Motor 1 **
5 Power Cord 1 PS117-54-TSU
Garden Hose Adapter 1 FT0013-43

Troubleshooting

Symptom Possible Cause(s) Corrective Action
Pump won’t start or run Blown fuse If blown, replace with fuse of proper

size.

Low line voltage

| If voltage under recommended minimum, check size of wiring from main switch on property. If OK, contact power company .
Defective motor| Replace pump.
Pump operates but delivers little or no water| Low line voltage| Use only 14 gauge or larger extension cords. Use short extension cords when necessary.
Something caught in impeller| Clean out impeller.
Small diameter garden hose or long discharge line| Use larger diameter garden or 1” flexible pipe. Eliminite any excess hose. Short hoses work best.
Check valve installed without vent hole| Drill a 1/16” – 1/8” (1.6-3.2mm) dia. hole between pump discharge and check valve.
Air lock| Turn off pump for a few seconds, clean out anti-airlock hole and restart pump.
Coils or bends in hose| Straighten hose.

Warranty

Limited Warranty
HYDROMATIC warrants to the original consumer purchaser (“Purchaser” or “You”) of HYDROMATIC Sump Pumps, Effluent Pumps, Sewage Pumps (other than 2-1/2”), and Package Systems, that they will be free from defects in material and workmanship for the Warranty Period of 36 months from date of manufacture.
Our warranty will not apply to any product that, in our sole judgement, has been subject to negligence, misapplication, improper installation, or improper maintenance. Without limiting the foregoing, operating a three phase motor with single phase power through a phase converter will void the warranty. Note also that three phase motors must be protected by three-leg, ambient compensated, extra-quick trip overload relays of the recommended size or the warranty is void. Your only remedy, and HYDROMATIC’s only duty, is that HYDROMATIC repair or replace defective products (at HYDROMATIC’s choice). You must pay all labor and shipping charges associated with this warranty and must request warranty service through the installing dealer as soon as a problem is discovered. No request for service will be accepted if received after the Warranty Period has expired. This warranty is not transferable.
EXCEPTIONS: Hydromatic Submersible Utility Pump, Special Application Pumps, Battery Back-Up Sump Pumps, Filtered Effluent Pumps, Grinder Pumps, and 2-1/2” Sewage Pumps are warranted for a period of 12 months from date of purchase or 18 months from date of manufacture, whichever comes first. HYDROMATIC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT DAMAGES WHATSOEVER.
THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE FOREGOING LIMITED WARRANTIES SHALL NOT EXTEND BEYOND THE DURATION PROVIDED HEREIN.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on the duration of an implied warranty, so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights and You may also have other rights which vary from state to state. This Limited Warranty is effective June 1, 2011 and replaces all undated warranties and warranties dated before June 1, 2011.

Customer Support

HYDROMATIC
293 Wright Street, Delavan, WI 53115
Phone: 888-957-8677 • Fax: 800-426-9446 • Web Site: hydromatic.com
In Canada: 490 Pinebush Road, Unit 4, Cambridge, Ontario N1T 0A5
Phone: 800-363-7867 • Fax: 888-606-5484

References

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