LG Electronics OLED TV User Guide

LG Electronics OLED TV User Guide

Before reading this manual

• Read this manual thoroughly before operating your TV, and keep it for future reference.
• On the website you can download the manual including installation, using, troubleshooting, specifications, license etc and view its contents on your PC or mobile device.
• User Guide : For more information about this TV, read the USER GUIDE embedded in the product. (Depending on model)
• To open the USER GUIDE → [ ] → [Support] → [User Guide]

Separate Purchase

• Separate purchase items can be changed or modified for quality improvement without any Contact your dealer to buy these items. These devices only work with certain models.
• The model name or design may be changed depending on the upgrade of product functions, manufacturer’s circumstances or
• A cable to connect antennas and external devices must be purchased

Note

• Product specifications or contents of this manual may be changed without prior notice due to upgrade of product
• The items supplied with your product may vary depending on the
• Image shown may differ from your

Warning! Safety instructions

CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
This symbol is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying this apparatus.
WARNING : TO REDUCE THE RISK OF FIRE AND ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE

Warning! Safety instructions

CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
This symbol is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying this apparatus.
WARNING : TO REDUCE THE RISK OF FIRE AND ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL

•   Do not place the TV and/or remote control in the following

environments:

• Keep the product away from direct
• An area with high humidity such as a
• Near any heat source such as stoves and other devices that produce
• Near kitchen counters or humidifiers where they can easily be exposed to steam or
• An area exposed to rain or
• Do not expose to dripping or splashing and do not place objects filled with liquids, such as vases, cups, on or over the apparatus (e.g., on shelves above the unit).
• Near flammable objects such as gasoline or candles, or expose the TV to direct air
• Do not install in excessively dusty

Otherwise, this may result in fire, electric shock, combustion/explosion, malfunction or product deformation.

•   Ventilation

• Install your TV where there is proper Do not install in a confined space such as a bookcase.

• Do not install the product on a carpet or

• Do not block or cover the product with cloth or other materials while unit is plugged

• Take care not to touch the ventilation When watching the TV for a long period, the ventilation openings may become hot.

• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked Pay particular attention to plugs, wall outlets, and the point where the cord exits the device.

• Do not move the TV whilst the Power cord is plugged

• Do not use a damaged or loosely fitting power

• Be sure to grasp the plug when unplugging the power Do not pull on the power cord to unplug the TV.

• Do not connect too many devices to the same AC power outlet as this could result in fire or electric

•   Disconnecting the Device from the Main Power

• The power plug is the disconnecting In case of an emergency, the power plug must remain readily accessible.

• Do not let your children climb or cling onto the Otherwise, the TV may fall over, which may cause serious injury.

• Outdoor Antenna Grounding (Can differ by country):

  • If an outdoor antenna is installed, follow the precautions

An outdoor antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can come in contact with such power lines or circuits as death or serious injury can occur.

• Never touch this apparatus or antenna during a lightning You may be electrocuted.
• Make sure the power cord is connected securely to the TV and wall socket if not secured damage to the Plug and socket may occur and in extreme cases a fire may break
• Do not insert metallic or inflammable objects into the If a foreign object is dropped into the product, unplug the power cord and contact the customer service.
• Do not touch the end of the power cord while it is plugged You may be electrocuted.

•   If any of the following occur, unplug the product immediately and

contact your local customer service.

• The product has been
• If water or another substance enters the product (like an AC adapter, power cord, or TV).
• If you smell smoke or other odors coming from the
• When lightning storms or when unused for long periods of time. Even the TV is turned off by remote control or button, AC power source is connected to the unit if not unplugged
• Do not use high voltage electrical equipment near the TV (e.g., a bug zapper). This may result in product
• Do not attempt to modify this product in any way without written authorization from LG Accidental fire or electric shock can occur. Contact your local customer service for service or repair. Unauthorized modification could void the user’s authority to operate this product.
• Use only an authorized attachments / accessories approved by LG Otherwise, this may result in fire, electric shock, malfunction, or product damage.
• Never disassemble the AC adapter or power This may result in fire or electric shock.
• Handle the adapter carefully to avoid dropping or striking An impact could damage the adapter.
• To reduce the risk of fire or electrical shock, do not touch the TV with wet If the power cord prongs are wet or covered with dust, dry the power plug completely or wipe dust off.

•   Batteries

• Store the accessories (battery, etc.) in a safe location out of the reach of
• Do not short circuit, disassemble, or allow the batteries to overheat. Do not dispose of batteries in a fire. Batteries should not be exposed to excessive
• Caution : Risk of fire or explosion if the battery is replaced by an incorrect

•   Moving

• When moving, make sure the product is turned off, unplugged, and all cables have been It may take 4 or more people to carry larger TVs. Do not press or put stress on the front panel of the TV. Otherwise, this may result in product damage, fire hazard or injury.

• Keep the packing anti-moisture material or vinyl packing out of the reach of

• Do not allow an impact shock, any objects to fall into the product, and do not drop anything onto the

• Do not press strongly upon the panel with a hand or a sharp object such as a nail, pencil, or pen, or make a scratch on it. It may cause damage to screen.

• Cleaning

• When cleaning, unplug the power cord and wipe gently with a soft/ dry Do not spray water or other liquids directly on the TV. Do not clean your TV with chemicals including glass cleaner, any type of air freshener, insecticide, lubricants, wax (car, industrial), abrasive, thinner, benzene, alcohol etc., which can damage the product and/ or its panel. Otherwise, this may result in electric shock or product damage.

Lifting and moving the TV

Please note the following advice to prevent the TV from being scratched or damaged and for safe transportation regardless of its type and size.

• It is recommended to move the TV in the box or packing material that the TV originally came
• Before moving or lifting the TV, disconnect the power cord and all
• When holding the TV, the screen should face away from you to avoid
• Make sure not to hold the transparent part, speaker, or speaker grill
• When transporting a large TV, there should be at least 4
• When transporting the TV, do not expose the TV to jolts or excessive
• When transporting the TV, keep the TV upright, never turn the TV on its side or tilt towards the left or
• Do not apply excessive pressure to cause flexing / bending of frame chassis as it may damage
• When handling the TV, be careful not to damage the protruding
• Avoid touching the screen at all times, as this may result in damage to the
• Please do not pile the stuff up or press strongly the This may result in product damage or degradation.

Antenna/Cable

Connect the TV to a wall antenna socket with an RF cable (75 Ω).

• Use a signal splitter to use more than 2
• If the image quality is poor, install a signal amplifier properly to improve the image
• If the image quality is poor with an antenna connected, try to realign the antenna in the correct
• An antenna cable and converter are not
• For a location that is not supported with ULTRA HD broadcasting, this TV cannot receive ULTRA HD broadcasts

Satellite dish

Connect the TV to a satellite dish to a satellite socket with a satellite RF cable (75 Ω). (Depending on model)

Installation

It is recommended to install the product on the floor.

• Do not apply foreign substances (oils, lubricants, ) to the screw parts when assembling the product. (Doing so may damage the product.)
• Do not use any unapproved items to ensure the safety and product life
• Any damage or injuries caused by using unapproved items are not covered by the
• If you install the TV on a stand, you need to take actions to prevent the product from overturning. Otherwise, the product may fall over, which may cause
• When assembling the stand, ensure that all of the provided screws are If the screws are not fully tightened, the product may tilt or tip over, resulting in damage. Tightening the screws with excessive force may cause them to come off due to abrasion of the screw joint.

Starting TV

Turning on the TV

You can simply operate the TV functions, using the button.

All running apps will close, and any recording in progress will stop. (Depending on country)

Note

• If the TV is turned on for the first time after it was shipped from the factory, initialization of the TV may take a few
• Your TV’s OSD (On Screen Display) may differ slightly from that shown in this
• The device must be easily accessed to a location outlet near the Some devices are not made by turning on / off button, turning off the device and unplugging the power cord.

Connections

Connect various external devices to the TV and switch input modes to select an external device. For more information of external device’s connection, refer to the manual provided with each device.

• The product label is attached under the external device connection terminal
• Do not use more than one power plug at the same time, but be sure to use an outlet with a rated voltage and

HDMI

• When connecting the HDMI cable, the product and external devices should be turned off and
• Supported HDMI Audio format (Depending on model): True HD (48 kHz),

Dolby Digital / Dolby Digital Plus (32 kHz, 44.1 kHz, 48 kHz), PCM (32 kHz, 44.1 kHz, 48 kHz, 96 kHz, 192 kHz),

DTS (44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz),

DTS-HD (44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz, 176.4 kHz, 192 kHz)

Note

• If the device connected to Input Port also supports HDMI Deep Colour, your picture may be clearer. However, if the device doesn’t support it, it may not work In that case, change the TV’s [HDMI Deep Colour] setting to off.
• → [] → [General] → [External Devices] → [HDMI Settings]

→ [HDMI Deep Colour]

• Use a certified cable with the HDMI logo
• If you do not use a certified HDMI cable, the screen may not display or a connection error may
• Recommended HDMI Cable Types

– Ultra High Speed HDMI®/™ cable (3 m or less)

USB

Some USB Hubs may not work. If a USB device connected using a USB Hub is not detected, connect it to the USB port on the TV directly.

Note

• For an optimal connection, HDMI cables and USB devices should have bezels less than 10 mm thick and 18 mm Use an extension cable that supports if the USB cable or USB memory stick does not fit into your TV’s USB port.

IR Blaster

Control the set-top box (cable/satellite/IP/OTT), Blu-ray/DVD player, soundbar, game consoles, etc., using the IR Blaster.

• Connect the IR Blaster cable to the TV’s IR Blaster port.
• Use universal control settings to control the
• Secure the IR Blaster with the 3M tape

External Devices

Available external devices are: Blu-ray player, HD receivers, DVD players, VCRs, audio systems, USB storage devices, PC, gaming devices, and other external devices.

Note

• The external device connection may differ from the
• In PC mode, there may be noise associated with the resolution, vertical pattern, contrast or If noise is present, change the PC output to another resolution, change the refresh rate to another rate or adjust the brightness and contrast on the [Picture] menu until the picture is clear.
• In PC mode, some resolution settings may not work properly depending on the graphics
• If ULTRA HD content is played on your PC, video or audio may become disrupted intermittently depending on your PC’s performance.
• When connecting to a wired LAN, use a CAT 7 cable with high-speed Internet (Only when port is provided.)

Specificatio

Broadcasting Specifications

 |  | Digital TV|  | Analogue TV

Television system

|  |  |  | DVB-S/S2 DVB-T/T2 DVB-C|  |  |  | PAL B/B, PAL B/G, PAL D/K, PAL-I,

SECAM B/G, SECAM D/K,

NTSC-M

Programme coverage

|  | DVB-S/S2|  | DVB-C|  | DVB-T/T2|  |
 |  |  |  |  | VHF III : 174 ~ 230 MHz UHF IV : 470 ~ 606 MHz UHF V : 606 ~ 862 MHz

S Band II : 230 ~ 300 MHz

S Band III : 300 ~ 470 MHz

|  |

46 ~ 862 MHz

 | 950 ~ 2,150 MHz|  | 46 ~ 890 MHz|  |
Maximum number of storable programmes|  | 6,000|  |  |  | 3,000|  |
External antenna impedance|  |  |  |  |  | 75 Ω|  |
CI Module (W x H x D)|  |  | 100.0 mm x 55.0 mm x 5.0 mm|  |

Certain 8K input/decoding standards may not be An additional device may be necessary to support certain 8K standards. Upscaled and enhanced 8K images will vary depending on the source content.

Environment Condition

Operating Temperature| 0 °C to 40 °C| Storage Temperature| -20 °C to 60 °C
Operating Humidity| Less than 80 %| Storage Humidity| Less than 85 %

• For information of the power supply and power consumption, refer to the label attached to the
• The typical power consumption is measured in accordance with IEC 62087 or each country’s energy
  • On some models, the label is inside the external device connection terminal
  • Depending on the model or country, the typical power consumption may not be on

Product Information

| Open Source Software Notice Information

To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other relevant documents please visit https://opensource.lge.com.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com.

This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.

Licens

(Magic Remote supported models only)

Open Source Software Notice Information

To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other relevant documents please visit https://opensource.lge.com.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com.

This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product

Troubleshooting

In TV / HDMI input, press the   button on the remote control three times to display the model name and serial number on the screen.

Cannot control the TV with the remote control.|  | • Check the remote control sensor on the product and try again.

•   Check if there is any obstacle between the product and the remote control.

•   Check if the batteries are still working and properly installed ( to , to ).

---|---|---
No image display and no sound is produced.| •   Check if the product is turned on.

•   Check if the power cord is connected to a wall outlet.

•   Check if there is a problem in the wall outlet by connecting other products.

The TV turns off suddenly.| •   Check the power control settings. The power supply may be interrupted.

•   Check if the auto-off function is activated on the settings related time.

•   The auto-off function may have worked. This product is equipped with an auto-off function that automatically turns off the power if the remote control is not used for 15 minutes without an input signal.

When connecting to the PC (HDMI), no signal is detected.| • Turn the TV off/on using the remote control.

•   Reconnect the HDMI cable.

•   Restart the PC with the TV on.

Abnormal Display| •   If the product feels cold to the touch, there may be a small “flicker” when it is turned on. This is normal, there is nothing wrong with product.

•   This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or brightly coloured dots (white, red, blue or green) at a size of 1 ppm on the panel. This does not indicate a malfunction and does not affect the performance and reliability of the product. This phenomenon also occurs in third-party products and is not subject to exchange or refund.

•   You may find different brightness and colour of the panel depending on your viewing position(left/right/ top/down). This phenomenon occurs due to the characteristic of the panel. It is not related with the product performance, and it is not malfunction.

•   Avoid touching the screen or holding your finger(s) against it for long periods of time. Doing so may produce some temporary distortion effects on the screen.

Generated Sound| •   “Cracking” noise : A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal contraction due to temperature and humidity. This noise is common for products where thermal deformation is required.

•   Electrical circuit humming/panel buzzing : A low level noise is generated from a high-speed switching circuit, which supplies a large amount of current to operate a product. It varies depending on the product.

This generated sound does not affect the performance and reliability of the product.

• Make sure to wring any excess water or cleaner from the
• Do not spray water or cleaner directly onto the TV
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the

Precautions for Protecting the OLED TV Screen

Unlike regular LED/LCDs, OLED TVs produce images that emit light for each pixel, achieving a perfect black colour and delivering clear images without blurring.

Due to the nature of the organic materials used to achieve high-resolution image quality, OLED displays generally experience image retention on the screen, which can be a persistent phenomenon. This phenomenon is observed in all OLED panels, and although recommended picture modes can minimise image retention, current technology cannot completely prevent this from occurring.

Displaying the same image for a long time or repeatedly displaying the same image can cause image retention on the screen, which is a common phenomenon in OLED panel products due to the nature of the product. This

product has a built-in screen protection feature. Avoid displaying images that are likely to cause image retention, and follow the recommendations.

Images that are likely to cause image retention

• Images with black areas on the top and bottom and/or the left and right sides of the
• Images whose aspect ratio is 4:3 or 21:9.
• Images that are fixed for a long time, such as program number, station logo, game console icon, set-top box menu,
• Other fixed screen images or repeatedly displayed

Running [Pixel Cleaning] to Protect the OLED TV Screen

The OLED TV is equipped with a pixel cleaning feature to check the status of the screen by itself and prevent image retention that leaves an image on a screen. This feature automatically calculates the optimal execution time based on the accumulated viewing time and is automatically executed when the

TV is turned off. While this feature is running, horizontal lines may appear at the top and bottom of the screen. The pixel cleaning feature works when the product is connected to the power cord and main power.

• To run this function manually, press the  button on the remote control, go to [] → [General] → [OLED Care] → [OLED Panel Care] and press [Pixel Cleaning].

Recommendations for Minimising Image Retention

When watching the TV for a long time, press the   button on the remote control, go to [] → [Picture] → [Select Mode] and set the mode to [Auto Power Save], go to [Advanced Settings] → [Brightness] and set [OLED Pixel Brightness] to a lower level. In addition, press the   button on the remote control, go to [] → [General] → [OLED Care] → [OLED Panel Care] and set the [Adjust Logo Brightness] value to [High].

When showing images with black bars at the top/bottom/left/right side of the screen, press the   button on the remote control, go to [], and go to [Picture] → [Aspect Ratio] → [User Selection] → [Vertical Zoom] or [4-Way Zoom] to remove the black bars.

Turn off the menus for setting up devices such as set-top boxes so that they are not displayed on the screen for a long time.

Note

• When the screen is showing one fixed image for a long time, the screen brightness will be automatically reduced and then restored once the screen content This is a normal function to minimise image retention.

Using Magic Remote Control

The descriptions in this manual are based on the buttons on the remote control. Please read this manual carefully and use the TV correctly.

(Some buttons and services may not be provided depending on models or regions.)

How to register the Magic Remote Control

To use the Magic Remote, first pair it with your TV.

• Put batteries into the Magic Remote and turn the TV
• Pointthe Magic Remote at your TV and press the   Wheel **(OK)** on the remote
• If the TV fails to register the Magic Remote, try again after turning the TV off and back

How to deregister the Magic Remote Control

Press the      (Back) and    (Home) buttons at the same time, for five seconds, to unpair the Magic Remote with your TV.

• Press and hold the   (Home) and    (Q. Settings) buttons for more than 5 seconds to disconnect and re-register the Magic Remote at the same
• It is recommended that an Access Point (AP) be located more than

0.2 m away from the TV. If the AP is installed closer than 0.2 m, the Magic remote control may not perform as expected due to frequency interference.

Using Always Ready

(Depending on model)

You can operate the TV and connect to Bluetooth with direct voice recognition while the power is off.

• → [] → [General] → [Always Ready], setting [Enable the function] to on.

  • Pressing the  button while watching TV switches the screen to [Always Ready] that is turned on, and pressing the   button once more turns the screen to [Always Ready] that is turned
  • Press the   (Home) ** button or the   (Back)** button to watch TV when the screen is in [Always Ready] that is turned
  • Press the Wheel (OK) button to display the wallpaper when the screen is in [Always Ready] that is turned off, and press the   button to watch

Note

• Using Always Ready may increase energy
• For more information about the feature, refer to the  → [] → [Support] → [User Guide] → [Troubleshooting] → [Learn More About Always Ready].

Connecting Smart Devices using NFC Tagging

NFC is technology that uses Near Field Communication (13.56 MHz), allowing you to conveniently send and receive information without separate settings. By bringing a smart device near the NFC-enabled remote control, you can install the LG ThinQ app and connect the device to the TV.

• Turn on NFC in the smart device’s settings. To use NFC with Android devices, set the NFC option to enable ‘read/write tags’ in the smart device’s The NFC settings may vary depending on the device.
• Bring the smart device near the  (NFC) on the remote The required distance for NFC tagging is about 1 cm.
• Follow the instructions to install the LG ThinQ app on your smart
• Retagging the smart device to the remote control allows you to conveniently access various features on the connected TV through the LG ThinQ

Note

• This feature is available for NFC-enabled smart devices
• This feature is only available if the remote control has an NFC

Specifications

Specifications (PM23GN)

 | Frequency range|  | Output Power (Max.)
Bluetooth|  | 2,400 to 2,483.5 MHz|  | 8 dBm
NFC|  | 13.553 to 13.567 MHz|  | -9.95 dBuA/m @ 10 m

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References

• LG Electronics & Home Appliances | Shop Now | LG USA
• LG Open Source

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