zwoong Deluxe Orthopaedic Cold Foam Mattress Instruction Manual
- June 10, 2024
- zwoong
Table of Contents
zwoong Deluxe Orthopaedic Cold Foam Mattress
Thank you for your purchase!
As you read this, your zwoong® topper or mattress just arrived at your
doorstep and you’re about to unpack it. Soon you will improve your own sleep,
that of your family or that of your guests. A good decision, because sleep is
very important for a healthy and happy life. Did you know that on average you
spend about 1/3rd of your life in bed? So you’d better choose a good mattress!
Each zwoong® topper or mattress was produced with care in our own factory in
Belgium and is the result of 50 years of craftsmanship. It’s our mission to
give you the best sleep for the best possible price. Do you have any questions
about our products or service? Don’t hesitate to contact our customer service.
hello@zwoong.com
From Belgium: 078 700 420
From The Netherlands: 085 400 32 32
International: +32 (0)78 700 420
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You can sleep on both ears
Our promises to you
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120 nights test sleeping
Unpack your mattress or topper and put it down without worrying about anything, because you can try our mattresses and toppers for up to 120 nights, at home, in your own bedroom! You’ll find all the instructions and return conditions on the form included in the packaging of your zwoong®. -
10 years of warranty
Did you buy your mattress or topper at zwoong.com? Then you’ll receive a 10 year warranty on our mattresses and toppers! If you bought them elsewhere, take a look on page 8 to extend your 5-year warranty to 10 years for free! Warranty conditions on www.zwoong.com. -
Free return
We hope you’re happy with your mattress or topper, but a mattress is a personal thing. Not the right mattress for you? Contact us and together we’ll find a solution. Free return or exchange for a more suitable model … It’s possible! All return instructions and conditions can be found on the form enclosed in the packaging of your zwoong®
Enjoy your zwoong®
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Unpack
Easy: take your mattress or topper out of the box and remove the outer plastic. Do not use the knife for this! -
Unfold
Place the still-compressed mattress already at it’s proper place on the bed. -
Cut open
Cut the vacuum pack open with the knife. Your mattress will now take it’s original shape.
Waiting: The hardest part: wait 6 hours until your first nap. That’s how long your mattress or topper needs to get settled.
Maintaining your zwoong®
Proper maintenance of your mattress or topper is extremely important to maximize it’s life. Follow these golden tips to continue enjoying your zwoong® for years to come:
Ventilation
Both your room and your mattress or topper need fresh air. Make it a ritual to
open your window every morning and put your duvet at your foot end. This way
you can optimally ventilate your zwoong® on a daily basis.
Turn around
Turn the foot and head of your mattress 4 times a year to redistribute the
weight. For the topper, you can also change the top and bottom. The rotation
of your mattress or topper is very important to ensure its durability. Do you
easily forget to do this? Put a recurring reminder in your phone’s calendar or
do this every time the seasons change.
Washing
Some zwoongs® have a washable cover. Below are the specific instructions for
your mattress or topper.
-
Zwoong® Comfort, Deluxe & Topper
Wash the cover about annually or whenever you feel it is necessary. -
Zwoong® Hotel
Because of the integrated topper, the cover of the Zwoong® Hotel mattress is not removable or washable. Ventilating the mattress is therefore very important. Stains can be removed from the mattress with a light soap and water soak and a soft sponge. -
Zwoong® Bamboo
Wash the cover about annually or when you feel it is necessary.
Vacuum cleaning
Although the cover of your zwoong® is anti-allergic, it never hurts to
vacuum both your mattress or topper and bedroom regularly. Preferably use a
vacuum cleaner with a HEPA filter and work with a clean brush.
Extend your warranty for free
When you bought your mattress or topper at zwoong.com you get a standard 10
year warranty. Did you buy your mattress elsewhere (e.g. Bol.com, Amazon,
Conforama, …)? Then you get a standard 5-year warranty. Would you like to
extend your warranty from 5 to 10 years? You can, free of charge! Register
your mattress at zwoong.com within 14 days of purchase and subscribe to our
newsletter. All conditions can be found on our website
www.zwoong.com
Write a review
Reviews help other consumers enormously during their search for the most suitable product for them. Help others by also rating your zwoong®.
You can post a review in the following ways:
- Leave your review on our website.
- Accept the review invitation you received by email from us or from the platform on which you made the purchase.
- Search for the item you bought on a marketplace and post a review there.
Some tips to make your review even more useful:
- Make it personal: tell why the mattress or topper is just right for you. Does it help you to get rid of your back pain? Are you finally sleeping steady again? Be sure to mention it in your review!
- Summarize your review at the end.
- Give a correct score. If you don’t have any comments and everything is fine, give the highest possible score. This gives other customers more clarity.
Complete your zwoong® mattress or topper
In addition to our mattresses and toppers, discover our range of ergonomic pillows, extra soft duvets, perfectly fitting mattress protectors, … Make your sleep complete!
Zwoong® Pillow
The zwoong® pillow, with its 100% natural latex core, gives a very high
ergonomic support to head and neck. The washable cover is removable, anti-
allergic and made of the same fabric as our mattresses and toppers! Just like
the mattresses, the zwoong® pillow is naturally treated against dust mite. The
regular pillow is suitable for back, side and combined sleepers, the Zen
pillow was specially designed for stomach sleepers.
Zwoong® Soft Feather Duvet
The zwoong® duvet is an extremely high quality, ventilating duvet with 90%
white down and 10% natural feathers. This Soft Feather duvet feels improbably
soft and gives you a cosy feeling from the beginning.
Exclusive offer for customers
As a zwoong® customer, get an extra €5 discount when buying a min. of €100 of
accessories at www.zwoong.com.
CODE: EXCLUSIVE5
Valid with purchases of minimum €100 on zwoong.com. Not valid on mattresses and toppers. 1 code per customer. Valid until 31-01-2023.
Belgian craftmanship, made for sleepers.
www.zwoong.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>