HUAWEI DN8245 Home Gateway User Guide

HUAWEI DN8245 Home Gateway User Guide

About your One NZ modem

Your modem easily and reliably connects your smartphone, tablet and computer to the internet. It has the power of Wifi 6 to help you make the most of your One NZ broadband.

How to set up your modem if you have Fibre or HFC

1. Plug the power supply (included in the box) into a power socket and connect the other end to your modem. Turn it on by pressing the (ON/OFF) button on the side panel. The power light on the modem will turn green. Make sure that the Fibre/HFC box (e.g. the Chorus ONT) is also on.
2. Connect an ethernet cable between the WAN port of the modem and port 1 of your Fibre/HFC box. The Internet light on the modem will turn green once the internet is online.
3. If you’ve purchased a home phone line as well and your installer hasn’t already connected your phone, simply plug it into the Phone 1 socket on the modem.
4. Connect your devices to the modem (see further down the page).

How to set up your modem if you have ADSL or VDSL

1. Connect the grey cable marked DSL/Phone between the grey DSL port of your modem and the telephone wall jack. Use the line filter if required.
2. Plug the power supply (included in the box) into a power socket and connect the other end to your modem. Turn on your modem by pressing the power bufton (ON/OFF) on the side panel.
3. If you’ve purchased a home phone line as well, simply plug your phone into the Phone 1 socket on the modem.
4. Connect your devices to your modem (see below).

How to connect your computer/tablet/smartphone to your modem

1.  Connect over Wifi:The Wifi name and password are on the underside of your modem. On your device connect to your DN8245-XXXX network, or scan the QR Code for quicker connection. For easier set up, change your Wifi name and password to match your existing one. Otherwise you’ll need to update your Wifi details on each of your devices/smartphones/ laptops. See ‘Change advanced modem seftings’ section of this guide to change the Wifi name and password.
2. Connect your wired devices: (e.g. computer) Connect your computer to any of the 4 yellow LAN ports on your modem with the supplied LAN cable.
   

Frequently Asked Questions

What do I do if I can’t browse the internet and/or use the home phone?
If you have previously been able to browse the internet and/or talk on the phone before, check that your modem cables are connected properly. Restart your modem and reconnect your device by turning them off and on again. Most connection issues are resolved this way.
Where should I place my modem? To get the best performance, it’s recommended you place your modem in a ventilated place away from heat sources. To maximise the Wifi coverage, we suggest pufting it in a vertical position, clear of obstacles and as high as possible. Don‘t put it away out of sight (e.g. in a cupboard).
Do I have to use the material supplied in the box?
One NZ recommends that you use the components that are in the box. They have all passed strict quality control tests and help ensure best performance compared to older or other possibly damaged cables.
Can I turn off my One NZ modem when I’m not using it?
If you use a landline, the modem must always be turned on and connected to the telephone jack so you can make or receive calls. It’s safe to leave it on even if you only use the internet, as it uses liftle power.
Can I configure the ports on my modem?

If you have games or applications that need to configure their connection ports, you can do that in the internet section of the modem configuration pages. To access, see the ‘Change advanced modem seftings section below’.
If you’ve got a landline – this is important
If your landline is connected through your modem and there is a power blackout or your modem is disconnected from the internet you will not be able to make or receive phone calls, including calls to emergency or other services.
Where can I find more help?
Visit one.nz/help/broadband-and-tv/modem-support for help with the set up of your One NZ DN8245 modem. Visit one.nz/welcome/#broadband-home-phone for all your service support and usage needs.

Change advanced modem seftings

You can easily configure your modem through an internet browser. To change your Wifi name and password, go to the Wifi menu.
Make sure your computer, tablet or smartphone is connected to your modem (either wired or Wifi).

1. Open the browser and enter
2. hftp://192.168.1.1 in the address bar.
3. Enter the username and password found on the underside label of the modem.
4. Select from the left side menu which sefting you require.

What do the LED lights mean?

WAN (Green solid) Connected to the internet (Green blinking) Establishing connection (Off) No internet connection
Internet (Green blinking) Internet Data in use (Off) Internet Data not available
TELEPHONE(Green solid) Telephone line registered (Green blinking) Call in progress
(Off) Telephone line not registered WLAN (Wifi)
(Green solid) Wifi connection available (Green blinking) Internet Data in use (Off) Wifi turned off or scheduled off

Top tips to get the most from your Wifi

1. Position is everything. Place your modem in the Your modem runs both 2.4Ghz and 5Ghz most central place in the house, ideally 1 metre or  Wifi bands with the same Wifi name. It will more above floor level. automatically put your device
2. Don’t hide your modem away. Each wall or on the faster 5Ghz band if your device supports obstacle the signal has to pass through can it to maximise performance. reduce your Wifi signal.  6. If you have multiple devices using your
3. Using extension cables from your phone jack to internet connection, consider upgrading your the modem can impact performance.internet access type to VDSL, Fibre or Wireless
   Broadband. This will ensure your home is
   Keep your modem at least 1 metre away from receiving the fastest speeds. You may also wish kitchen appliances and devices such as baby to upgrade your laptops and smartphones to monitors, hair dryers and cordless phones.  those with the latest Wifi 6 technology

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References

• Support for your using and troubleshooting your modem / router. One NZ
• Welcome to One NZ.

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