Dimplex RLG20BR Revillusion Birch Electric Fireplace Log Set Owner’s Manual

RLG20BR Revillusion Birch Electric Fireplace Log Set
Owner’s Manual

Service Manual

Model
RLG20
RLG20BR
RLG20FC
RLG25
RLG25BR
RLG25FC| Part Number
6909740159
6909740400
6909740500
6909760159
6909760200
6909760300
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CDFI1000P Water Vapor Electric Fireplace

IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this cassette. For your safety, always comply with all warnings and  safety instructions contained in this manual to prevent personal injury or property damage.
Always use a qualified technician or service agency to repair this cassette.
! NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

Operation

RLG20
Manual Control
The manual controls for the Revillusion are located on the right-front leg of the log grate.

Power
Press to turn the flame effect on and activate the previous heat setting (Off, Low, or High). Press again to put the unit in standby mode.
Heat

• Heat On
  Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off
  Press to turn heat Off (indicated by 1 long beep).
  NOTE: After the heater is switched off, the fan will continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the flame effect is Off.

360º Light
Press multiple times to change the LEDs on the sides and back of the unit from white flickering to white solid to Off. (This feature is active only when the flame effect is  On.)
Brightness
Press multiple times to toggle the log set LEDs through its four brightness settings.

Remote Control
The fireplace is supplied with a multi-function remote control.
The remote control has a range of approximately 30 ft (9 m). To operate correctly, the remote control must be pointed toward the front of the unit.

Power
Press to activate the current standby state (On/Off).

• Standby State On
  Press to turn everything Off. Press again to active the previous flame effect state.

• Standby State Off
  Press to activate the previous flame effect state.
  – If the flame effect was On, the previous heat setting will be activated (High, Low, or Off).
  – If the flame effect was Off, the previous heat setting will be activated (High or Low).
  Press again to turn everything Off.

Flame
Press to light the back log, grate log, and ember mat (optional), and start the flame effect.

Heat

• Heat On
  Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off

Press to turn heat Off (indicated by 1 long beep).
! NOTE: After the heater is switched off, the fan will continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the flame effect is Off.

360º Light
Press multiple times to change the LEDs on the sides and back of the unit from white flickering to white solid to Off. (This feature is active only when the flame effect is  On.)
Brightness
Press multiple times to toggle the log set LEDs

RLG25
Manual Control
The manual controls for the Revillusion are located on the right-front leg of the log grate.

Power
Press to turn the flame effect on and activate the previous heat setting (Off, Low, or High). Press again to put the unit in standby mode.
Heat

• Heat On
  Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off
  Press to turn heat Off (indicated by 1 long beep).
  NOTE: After the heater is switched off, the fan will continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the flame effect is Off.

360º Light
Press multiple times to change the LEDs on the sides and back of the unit from white flickering to white solid to Off. (This feature is active only when the flame effect is  On.)
Brightness
Press multiple times to toggle the log set LEDs through its four brightness settings.

Remote Control
The fireplace is supplied with a multi-function remote control.
The remote control has a range of approximately 30 ft (9 m). To operate correctly, the remote control must be pointed toward the front of the unit.

Power
Press to activate the current standby state (On/Off).

• Standby State On
  Press to turn everything Off. Press again to active the previous flame effect state.

• Standby State Off
  Press to activate the previous flame effect state.
  – If the flame effect was On, the previous heat setting will be activated (High, Low, or Off).
  – If the flame effect was Off, the previous heat setting will be activated (High or Low).
  Press again to turn everything Off.

Flame
Press to light the back log, grate log, and ember mat (optional), and start the flame effect.

Heat

• Heat On
  Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off

Press to turn heat Off (indicated by 1 long beep).
! NOTE: After the heater is switched off, the fan will continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the flame effect is Off.

360º Light
Press multiple times to change the LEDs on the sides and back of the unit from white flickering to white solid to Off. (This feature is active only when the flame effect is  On.)
Brightness
Press multiple times to toggle the log set LEDs

RLG25
Manual Control
The manual controls for the Revillusion are located on the right-front leg of the log grate.

Power
Press to turn the flame effect on and activate the previous heat setting (Off, Low, or High). Press again to put the unit in standby mode.
Heat

• Heat On
  Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off
  Press to turn heat Off (indicated by 1 long beep).
  NOTE: After the heater is switched off, the fan will continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the flame effect is Off.

360º Light
Press multiple times to change the LEDs on the sides and back of the unit from white flickering to white solid to Off. (This feature is active only when the flame effect is  On.)
Brightness
Press multiple times to toggle the log set LEDs through its four brightness settings.

Remote Control
The fireplace is supplied with a multi-function remote control.
The remote control has a range of approximately 30 ft (9 m). To operate correctly, the remote control must be pointed toward the front of the unit.

Power
Press to activate the current standby state (On/Off).

• Standby State On
  Press to turn everything Off. Press again to active the previous flame effect state.

• Standby State Off
  Press to activate the previous flame effect state.
  – If the flame effect was On, the previous heat setting will be activated (High, Low, or Off).
  – If the flame effect was Off, the previous heat setting will be activated (High or Low).
  Press again to turn everything Off.

Flame
Press to light the back log, grate log, and ember mat (optional), and start the flame effect.

Heat

• Heat On
  Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off

Press to turn heat Off (indicated by 1 long beep).
! NOTE: After the heater is switched off, the fan will continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the flame effect is Off.

360º Light
Press multiple times to change the LEDs on the sides and back of the unit from white flickering to white solid to Off. (This feature is active only when the flame effect is  On.)
Brightness
Press multiple times to toggle the log set LEDs

Maintenance

General Maintenance
Inspect the log set regularly, depending upon conditions, and at a minimum yearly intervals. Remove dust and clean the logs, mat, grate, and base as required.
Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.
WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or injury.
Clean Logs and Base
The log set should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build up of heat and eventual damage.
Dust and vacuum the log set as needed. Use a damp cloth and a mild detergent to clean painted surfaces of the fireplace. Never use abrasive cleaners.
Clean Mirage™ Flame Panel
The Mirage™ Flame Panel is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, clean the Mirage™ Flame Panel reflector screen with a damp cloth. Never use abrasive cleaners. Dry the screen completely with a lint  free cloth to prevent water spots.
Battery Replacement
To replace the battery:

1. Push the release tab toward the center and slide the battery cover open.
2. Install 3V Lithium battery in the battery holder. The positive (+) side of the battery faces up.
3. Close the battery cover.

Exploded Parts Diagram – CDFI1000

Replacement Parts List – CDFI1000P, CDFI10000-PRO

1. Main Control Board (2)
   CDFI1000P (all MODs) ………9601270200RP
   CDFI1000-PRO (MOD 0-D) ……9601270200RP
   MOD E (w/o LED Driver) ……..9601270400RP
   LED Driver (MOD C+) ……9601270300RP

2. Terminal Block (1) ……………..9601260100RP

3. Switch Board (2) ………………9601290100RP

4. Power Supply (2) ……………..9601300100RP

5. Fill Cap Assembly (2) …………..9601230100RP

6. Heating Element (2) ……………9601240100RP

7. Level Sensor Assembly (2) ……….9601320100RP

8. Solenoid Valve (3) ……………..9601330100RP

9. Top Cover Assembly (2) …………9601220100RP

10.  Fan Assembly (2) ……………..9601310100RP

11. Fan Filter (2) …………………8600300100RP

12. Transducer (2) ………………..9601210100RP

13. LED Assembly MOD 0-B (Orange) (2) .9601250100RP
    PRO MOD C (Yellow) (2) ………9601250200RP

14. Remote Control
    CDFI1000P …………….9601110100RP
    CDFI1000-PRO ………….9601110300RP

15. Tethered Controller / Receiver
    CDFI1000P …………….9601120100RP
    CDFI1000-PRO ………….9601120300RP
    MOD E ……………..9601120400RP

16. Fused Wire Harness ……………9601340100RP

17. Electronic Choke (2) ……………9601380100RP

18. Removable Refill Container with Cap . .9601350100RP

19. Ball Valve (1) …………………9601360100RP

20. Top Plate
    CDFI1000P …………….9601070100RP
    CDFI1000-PRO ………….9601070300RP

21. Sump (2) ……………………9601200100RP

22. Floats and stopper (2) …………..9602550100RP

23. Mesh filter (1) ………………..9601370100RP

24. Red lock clips (package of 5) ……..9602490100RP

25. Tether Wire Harness ……………9601080100RP

26. Flame Baffles (2) ………………9601460100RP

Exploded Parts Diagram – CDFI500

Replacement Parts List – CDFI500P, CDFI500-PRO

1. Main Control Board
   CDFI500P (all MODs) ……….9601270200RP
   CDFI500-PRO (MOD 0-D) …….9601270200RP
   MOD E (w/o LED Driver) ……..9601270400RP
   LED Driver (MOD C+) ……9601270300RP

2. Terminal Block ………………..9601260100RP

3. Switch Board …………………9601290100RP

4. Power Supply ………………..9601300100RP

5. Fill Cap Assembly ……………..9601230100RP

6. Heating Element ………………9601240100RP

7. Level Sensor Assembly ………….9601320100RP

8. Solenoid Valve (2) ……………..9601330100RP

9. Top Cover Assembly ……………9601220100RP

10. Fan Assembly ………………..9601310100RP

11. Fan Filter ……………………8600300100RP

12. Transducer ………………….9601210100RP

13. LED Assembly MOD 0-B (Orange) ….9601250100RP
    PRO MOD C (Yellow) …………9601250200RP

14. Remote Control
    CDFI500P ……………..9601110200RP
    CDFI500-PRO …………..9601110300RP

15. Tethered Controller / Receiver
    CDFI500P ……………..9601120200RP
    CDFI500-PRO …………..9601120300RP
    MOD E ……………..9601120400RP

16. Fused Wire harness ……………9601340100RP

17. Electronic Choke ………………9601380100RP

18. Removable Refill Container with Cap . .9601350100RP

19. Ball Valve …………………..9601360100RP

20. Top Plate
    CDFI500P ……………..9601070200RP
    CDFI500-PRO …………..9601070400RP

21. Sump ………………………9601200100RP

22. Floats and stopper …………….9602550100RP

23. Mesh Filter ………………….9601370100RP

24. Red lock clips (package of 5) ……..9602490100RP

25. Tether Wire Harness ……………9601080100RP

26. Flame Baffles ………………..9601460100RP

Wiring Diagram

Water Flow Diagram

Switch Board Replacement
Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.

1. Disconnect  and remove the media tray or log set from the unit and put them in a safe place.

2. On the side the replacement is required, remove the securing screws and metal wire cover.

3. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Locate the switch board to be replaced.

5. Gently lift the switch board off of the mounting stands.

6. Disconnect the wire connection from the back of the board.

7. Attach the wire connection to the new board and place on the mounting stands.

8. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Terminal Block Replacement
Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. On the secondary side remove the securing screws and metal wire cover.

3. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Locate the terminal block to be replaced.

5.  Disconnect the wire connections from the original block and install it on the new block.

6. Replace the terminal block in the original position – the terminal block is located so that it sits on the moulded pins on the surface below.

7. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Fan Assembly Replacement

Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any  maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

3. Remove the 4 screws and both of the electronics covers from the unit. (Figure4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary electronics assembly to be lifted out.

5. Locate the fan assembly.

6. Trace the control wires to the main control board and disconnect.

7. Replace with wire from new fan.

8. Run wiring back to location for fan, and install the fan.

9. Reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and allies are contained under the cover before reassembly.

10. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Secondary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure4).

4. Locate the fan assembly.

5. Trace the control wires to the main control board and disconnect.

6. Replace with wire from new fan.

7. Run wiring back to location for fan, and install the fan.

8. Reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

9. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Fused Wire harness Replacement

Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side
Disconnect and remove the media tray or log set from the unit and put them in a safe place.

1. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

2. Remove the 4 screws and both of the electronics covers from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Remove the cable clamp, to allow for the assembly to be lifted out to better access the components.

4. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary electronics assembly to be lifted out.

5. Locate the fused wire harness (brown wire from main switch to main control board with in line fuse).

6. Replace current wire harness with new wire harness.
   ! NOTE: A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires.

7. Replace all of the wiring to their original locations and reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

8. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Main Control Board Replacement

Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

3. Remove the 4 screws and both of the electronics covers from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Remove the cable clamp, to allow for the assembly to be lifted out to better access the components.

5. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary  electronics assembly to be lifted out.

6. Locate the main control board.

7. Transfer the wires from the old board to the new board.
   ! NOTE: A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires.
   MOD E-F : Remove the LED driver board from the old main control board and connect it to the new main control board.

8. Remove the old board from the unit and replace with the new board.

9. Replace all of the wiring to their original locations and reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

10. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Secondary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).

4. Locate the main control board.

5. Transfer the wires from the old board to the new board.
   ! NOTE: A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires.
   CDFI-PRO MOD E+: Remove the LED driver board from the old main control board and connect it to the new main control board.

6. Remove the old board from the unit and replace with the new board.

7. Replace all of the wiring to their original locations and reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

8. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Power Supply Replacement

Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

3. Remove the 4 screws and both of the electronics covers from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Remove the cable clamp, to allow for the assembly to be lifted out to better access the components.

5. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary electronics assembly to be lifted out.

6. Locate the power supply assembly.

7. Transfer the wires from the old board to the new board.
   ! NOTE: A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires.

8. Remove the old board from the unit and replace with the new board.

9. Replace all of the wiring to their original locations and reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

10. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Secondary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).

4. Locate the power supply assembly.

5. Transfer the wires from the old board to the new board.
   ! NOTE: A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires.

6. Remove the old board from the unit and replace with the new board.

7. Replace all of the wiring to their original locations and reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

8. Re-assemble the remainder of the cassette in reverse order from the instructions above.

LED Light Assembly Replacement

Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

3. Remove the 4 screws and both of the electronics covers from the unit. (Figure4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Remove the cable clamp, to allow for the assembly to be lifted out to better access the components.

5. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary electronics assembly to be lifted out.

6. Gently lift the LED light assembly off of the standoffs.

7. Trace the control wire back to the main control board and replace with the wire from the new assembly.

8. Install the new LED light assembly, ensuring that all of the wires are installed in the same location as the previous one.

9. Replace all of the wiring to their original locations and reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

10. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Secondary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).

4. Gently lift the LED light assembly off of the standoffs.

5. Trace the control wire back to the main control board and replace with the wire from the new assembly.

6. Install the new LED light assembly, ensuring that all of the wires are installed in the same location as the previous one.

7. Replace all of the wiring to their original locations and reinsert the electronics assembly.
   CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

8. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Heating Element Replacement

Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

3. Remove the 4 screws and both of the electronics covers from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Remove the cable clamp, to allow for the assembly to be lifted out to better access the components.

5. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary electronics assembly to be lifted out.

6. Locate the 2 screws that secure the element assembly (element and brackets) to the unit and remove.

7. Lift the element assembly out of the unit.

8. Disconnect the element from the main control board.

9. Remove the element from the mounting bracket and install the new element.

10. Attach the new element to the main control board.

11.  Install and secure the element assembly into the unit.

12. Replace all of the wiring to their original locations and reinsert the electronics assembly.
    CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

13. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Secondary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   !NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure4).

4. Locate the 2 screws that secure the element assembly (element and brackets) to the unit and remove.

5. Lift the element assembly out of the unit.

6. Disconnect the element from the main control board.

7. Remove the element from the mounting bracket and install the new element.

8. Attach the new element to the main control board.

9. Install and secure the element assembly into the unit.

10. Replace all of the wiring to their original locations and reinsert the electronics assembly.
    CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

11. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Level Sensor Assembly Replacement

Tools Required: Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

3. Remove the 4 screws and both of the electronics covers from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Remove the cable clamp, to allow for the assembly to be lifted out to better access the components.

5. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary electronics assembly to be lifted out.

6. Remove the refill bottle, top cover, transducer and sump.

7.  Locate the level sensor assembly. (Figure 7)

8. Trace and disconnect the control wire for the level sensor assembly back to the main control board.

9. Depress the two tabs along the one side of the assembly and slide the level sensor and wire out.

10. Run new wire through to main control board.

11. Install new level sensor.

12. Reconnect the control wire.
    CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

13.  Re-assemble the remainder of the cassette in reverse order from the instructions above.

Secondary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).

4. Remove the refill bottle, top cover, transducer and sump.

5. Locate the level sensor assembly. (Figure 7)

6. Trace and disconnect the control wire for the level sensor assembly back to the main control board.

7. Depress the two tabs along the one side of the assembly and slide the level sensor and wire out.

8. Run new wire through to main control board.

9. Install new level sensor.

10. Reconnect the control wire.
    CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

11.  Re-assemble the remainder of the cassette in reverse order from the instructions above.

Solenoid Valve Replacement

Tools Required: Short Phillips head screwdriver
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
! NOTE: Ensure that all of the components that contain water have been emptied and source water has been turned off before performing any maintenance.
Primary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the securing screws and metal wire cover at the end of both of the electronics covers.

3. Remove the 4 screws and both of the electronics covers from the unit. (Figure4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

4. Remove the cable clamp, to allow for the assembly to be lifted out to better access the components.

5. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure 4).
   ! NOTE: There are several wires that run between the two sides, these wires will need to be gently removed through the opening on the secondary side to allow the primary electronics assembly to be lifted out.

6. Remove the refill bottle, top cover, transducer and sump.

7. Locate the solenoid valve to be replaced. (Figure 7)

8. Trace and disconnect the control wire for the solenoid back to the main control board.

9. Remove the two screws from the front face of the bracket to release the valve.

10. Disconnect the plumbing connections and remove the solenoid valve.

11. Run new wire through to main control board.

12. Install new solenoid valve.

13. Reconnect the control wire.
    CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

14. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Secondary Side

1. Disconnect and remove the media tray or log set from the unit and put them in a safe place.

2. Remove the 4 screws and the electronics cover from the unit. (Figure 4)
   ! NOTE: Use caution when removing the electronics cover, to prevent strain on the connector wire attached to it.

3. Holding the assembly at either end of the LED light strip, on the primary end, gently lift the electronics assembly out of the unit (Figure4).

4. Remove the refill bottle, top cover, transducer and sump.

5. Locate the solenoid valve to be replaced. (Figure 7)

6. Trace and disconnect the control wire for the solenoid back to the main control board.

7. Remove the two screws from the front face of the bracket to release the valve.

8. Disconnect the plumbing connections and remove the solenoid valve.

9. Run new wire through to main control board.

10. Install new solenoid valve.

11. Reconnect the control wire..
    CAUTION: Ensure that the switchboard and terminal block have not moved from their original locations and all wires are contained under the cover before reassembly.

12. Re-assemble the remainder of the cassette in reverse order from the instructions above.

Troubleshooting Guide

Before you begin consulting the troubleshooting guide, see Figure 8 to ensure the unit is ready for operation. The water level must be between the minimum and maximum  water level lines, and the tethered controller must be correctly plugged in (red light on tethered controller will illuminate when cassette is powered on). When turning the unit  on, ensure that both the power switch has been turned to the ON ( I ) position and that the standby button has been pressed.

If multiple units are installed on the same circuit, ensure they are wired in parallel.
Defective main control board| Replace main control board
Defective electronic choke (primary side)| Replace electronic choke
Defective power supply (unit may beep repeatedly to indicate error)| Replace power supply
Defective fuse – typically due to insufficient air intakes| Correct air intake issues, and replace fused wire harness.
__

1.2

| __

Only one side of the unit is operating

| Tethered controller not installed correctly| Ensure that connection has clicked into place and red light is visible. If there is no light, replace tether.
No power when standby button is pressed| Refer to section 1.1 for the secondary side
1.3| Fireplace does not turn on with the Remote Control| Improper operation| Refer to Operation Section
The batteries in the remote control are dead (blue light on end of remote does not turn on when buttons are pressed)| Install new battery into the remote control
Tethered controller not installed correctly| Ensure that connection has clicked into place and red light is visible.
Remote not synchronized with the unit| Synchronize remote to unit. Unit will flash on and off during synchronization, completion will be indicated with 4 beeps
Remote signal is not being received by tethered controller| Ensure that tethered controller is in an open area that can receive signal from remote control
Defective remote control (blue light on end of remote does not turn on when buttons are pressed)| Replace remote control
1.4| LED lights not turning on| Defective LED light strip| Replace LED light strip
LED driver defective (PRO MOD C+)| Replace LED driver
LED driver not connected (PRO MOD C+)| If lights are not turning on after main control board replacement, ensure LED driver has been in- stalled correctly (attached to main control board)
1.5| Noise when unit is on standby| Some buzzing is normal| If there is excessive noise, replace power supply
1.6| Unpleasant smell when unit is used.| Dirty or stale water.| Clean the unit as described under Maintenance.
1.7| Water is appearing around the unit| During normal operation it is expected to see some condensation of water on the media tray.| If condensation is present ensure that mist out- lets are unobstructed
Certain ambient conditions will cause condensation on the unit and in most cases will only occur on initial start up of the unit
If there is excessive water, refer to section 4.1
SECTION| PROBLEM| CAUSE| SOLUTION
---|---|---|---
2.0| Blinking (error codes)
After the unit has shut down due to an error, a power cycle of the unit will be required by turning the unit off with the power switch for 10 seconds then turning back on. If the LEDs are off, press the standby button to turn on the flame effect.
__

2.1

| __

Unit continuously blinks one time

| __

Water level in the sump is too high

| Remove enough water from reservoir so that level is below maximum level.
If the problem persists, see section 4.5
2.2| Unit continuously blinks twice| Water level in the sump is too low| Refill the water reservoir so that level is above the minimum level
If the problem persists, see section 3.7 if using bottles or section 4.3 if using direct water line
2.3| Unit continuously blinks three times| Defective level sensor assembly| Replace level sensor assembly
2.4| Unit continuously blinks four times| Water is refilling too slowly| Power cycle the unit
If problem persists, clean water filter and inspect plumbing to make sure pressure is adequate and nothing is obstructing water flow.
3.0| Flame
3.1| The flame effect has too much smoke or is coming out too fast| Normal operation| The flame may appear overly cloudy at startup. Allow 10 minutes for flame to stabilize
Flame effect control is set too high| Adjust the flame height on both the secondary and/or primary controls
Filter is missing off of fan housing| Insert fan filter
3.2| Mist is not coming out evenly| The top cover is positioned incorrectly| Ensure the tabs on each side are snapped into place
Mineral buildup on the mist outlet| Perform maintenance cleaning
Unit is not level| Adjust the feet under the unit to ensure that the unit has been installed level, front to back and side to side
Media is blocking air flow| Rearrange media to ensure mist outlet is not being blocked
The transducer is not operating correctly- put the unit in test mode to test the transducer| If the transducer is running, ensure that the emitter is clean and free of calcium deposits or scaling
If the transducer is not running, replace the transducer with the provided additional transducer
If using demineralized water, unit will not produce a consistent mist| Add 1/8 tsp of table salt to water reservoir to introduce electrolytes, only repeat when mist is not being produced correctly
Water in unit is too cold| Allow water to warm to room temperature.
__

__

__

__

__

3.3

| __

__

__

__

The flame effect is too low

| Flame effect control is set too low| Adjust the flame height on both the secondary and/or primary controls
Insufficient air intake| Enlarge area for air to enter unit in such a way that it will reach the bottom. Refer to to installation guide for requirements.
Transducer is defective| Replace transducer
Cord is located over emitter on trans- dicer| Relocate cord so that mist is free to rise off of transducer
Transducer is installed incorrectly| Ensure that the transducer is seated correctly
Flame is not rising| Refer to section 3.2 to 3.5
3.4| Flame appears to be rolling back into the unit| __

Insufficient air intake

| Enlarge area for air to enter unit in such a way that it will reach the bottom. Refer to to installation guide for requirements.
The heating element is not operating correctly- put unit in test mode to test the operation of the heating element| If no click is heard from the relay, replace the main board
If a click can be heard, but the element does not get warm, replace the heating element
SECTION| PROBLEM| CAUSE| SOLUTION
---|---|---|---
3.0| Flame (continued)
__

__

3.5

| __

Mist is being produced under the top cover, but does not rise to create a flame effect

| Water in fan duct| Ensure there is no water in the duct that blows air up to the flame
__

Fan is not operating correctly – put unit in test mode to test the fan

| Ensure fan filter is clean and dry
If fan is not working in test mode, replace fan. If issue persists, replace main board
3.6| Flame effect will not start, no error blinks| Normal operation| Mist will begin emitting out of the unit after 45 seconds of operation
Flame is being produced, but is not
rising beyond the top cover.| Carefully lift the top cover while the unit is operating. If mist is produced but is not rising, refer to section 3.5.
The transducer is not connected| Ensure the transducer is firmly connected
__

The transducer is not operating correctly
– put the unit in test mode to test the transducer

| If the transducer is running, ensure that the emitter is clean and free of calcium deposits or scaling
If the transducer is not running, replace the transducer with the provided additional transducer
__

3.7

| Flame colors of new units do not match| MOD C equipped with yellow LEDs, MOD 0-B equipped with orange LEDs| Replace orange LEDs and add LED driver board (9601270300RP) to main control board (1 each for CDFI500-PRO, 2 each for CDFI1000-PRO)
4.0| Water Supply
4.1| Sump is not filling- refill bottle| Bottle is tilting away from fill cap| Ensure unit is level. Place under the bottle to slope it slightly toward the fill cap so that the water can easily flow to the water reservoir
4.2| Sump is overfilling – refill bottle| Bottle or bottle cap is leaking| Inspect the bottle and cap for damage and replace if necessary.
4.3| Water is appearing be-neath unit| Connections are leaking| Ensure that all water connections are tight and fully inserted
Incoming water pressure is too high| Reduce water pressure to below 58 psi (8 bar)
4.4| Unit is underfilling or not filling (hard plumbed to water source)| Unit is not level| Ensure that unit is level to allow an accurate reading of water level
Valve not open| Ensure that the ball valve of the unit is open, and that water is getting to the unit
Missing floats| Inspect sump to ensure floats are installed
Defective level sensor assembly| Replace level sensor assembly
The solenoids are not operating correctly put unit in test mode to test the operation of the solenoids| If the solenoids are not working, replace the solenoid
4.5| Unit is not refilling and is not giving error blinks when water is too high or too low| Defective level sensor assembly| Replace level sensor assembly
4.6| Sump is overfilling.| Plumbing cap is leaking when orange cap is removed, indicating a defective solenoid| Can try flushing the solenoid by connecting water line in the opposite direction
Replace solenoid
For additional troubleshooting relating to the CDFI-BX Pro-Box, refer to its service manual.

Test Mode
Test Mode has been integrated into this product to improve end-of-line testing during production and can be used to isolate components for individual function testing. Test  mode should be conducted by trained personnel only.
The icons on the On Board Control buttons (Figure 1) do not match the commands they are associated with, when in test mode.

1. Ensure unit is connected to power and water is supplied.
2. Remove logs or top plate and set aside.
3. Press power switch on (Figure 1A). Presence of power will be indicated by one beep
4. Press the troubleshooting button (Figure 1D) on the side that the testing is required, unit will beep.
5. Press the following buttons to test functionality of listed components – press once will turn On and press again to turn off
   | Component Test| Expected Functionality
   ---|---|---
   | LED Assembly / LED Driver| Lights turn on
   | Sound| Crackling sound turns on
   | Fan| Fan turns on
   | Transducer| Transducer will turns on and bubbling will be seen coming out of the transducer
   | Solenoids| Solenoids will turn On (the main solenoid coming in and the solenoid on the side being tested). The sound of the solenoids can be heard (a slight thump), and possibly the sound of water flowing.
   | Heater Relay| Relays will be activated to turn the heating element on, a quiet clicking noise can be heard. The element will get warm.
   | Log Set| LEDs in log set will turn on (if present)
6. After 15 seconds of inactivity the unit will beep and then return to regular Standby mode, or the On/Off button can be switched to Off to end the test mode.

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References

• Electric Fireplace & Heating Solutions | Dimplex

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