Electrolux Pure Q9 Cordless Stick Vacuum Cleaner User Guide
- June 10, 2024
- Electrolux
Table of Contents
Electrolux Pure Q9 Cordless Stick Vacuum Cleaner
PARTS
Available in specific models only.
INSTALLATION
SAFETY PRECAUTION
Problem | Cause | Solution |
---|---|---|
The product stops or doesn’t start | The product might be | |
overheated: | Turn off the vacuum cleaner; check if the nozzle, cyclone or |
filters are blocked.
Let the product cool down for minimum 2 hours
If the product still does not work, contact an authorized Electrolux service
centre.
The battery is empty (last LED blinks)| Charge the vacuum cleaner.
Water / Liquid has been sucked into the product.| Stop the product and let it
dry for 48h.
Do not put the product in the charging stand!
If the product is still not working anymore contact an authorized
Electrolux service centre.
Note: Damage to the motor caused by water
or liquids is not covered by the warranty.
Low suction power| Filters are dirty| Wash the filters and put them back
according to the instruction manual.
If needed replace the filters
(www.electrolux.com)
Dust container is full| Empty the dust container and clean the filter.
Floor nozzle is blocked| Remove floor nozzle and check if something is stuck
in the nozzle / brushroll
Air channel is blocked| Remove the handheld cleaner to check if something is
stuck in the nozzle
Product is not charging| Product is not placed correctly in
the charging stand| Make sure that the contact plates on the back side
of the vacuum cleaner are in contact with the charging pins on the stand.
Charger plug is not plugged in| Make sure charger plug is connected to
charging stand socket, and charging adapter is plugged into the wall socket.
Charging will not occur if room temperature is below 5°C or over 35°C to
protect the battery and electronics.| Store/charge the product indoor and in a
room temperature between 5 – 35°C.
Charging is taking longer than 4 hours| Room temperature
is over 35°C| Charging time will be longer if the temperature is high, which
is normal. Store/charge the product in a normal room temperature.
Brush roll doesn’t rotate| Floor nozzle not properly attached to the
cleaner| Attached the floor nozzle so the button locks it in place.
Headlights in the floor nozzle do not work|
Brush roll is jammed| Remove the brush roll and clear the brush roll from
hairs and fibres.
The Brush Roll Clean function does not work| Brush roll
clean has been used for longer than 30 seconds.| Put the vacuum cleaner in
charging stand for at least 5 minutes to reset the Brush Roll Clean function.
UV light on
Bed Pro nozzle is not lighted.| Bed nozzle is too far
from surface| Make sure the Bed Pro Nozzle is in contact with the surface.
The UV light may not always be activated when the nozzle is used on some dark
colored or patterned bed sheets.| Use the Bed Pro nozzle on lighter colored
bed sheets
UV Active button not pressed ON| Press the UV button.
The brush roll in the Bed Pro nozzle is
not rotating| Too much fibres or hairs in the brush roll| Remove the
brush roll and clear the brush roll from hairs and fibres
PureQ9 Performance kit
Com ref: ESKQ9
PNC: 900923089/8
PureQ9 Home and car kit
Com ref: KIT19
PNC: 900923091/4
CUSTOMER SUPPORT
General: www.electrolux.com/shop
Australia: shop.electrolux.com.au
Korea: http://electroluxshop.co.kr/
New Zealand: www.electroluxvacuums.co.nz/parts-and-service/all-
parts
(Availability of consumables and accessories varies by region and country)
References
- Electrolux Spares & Accessories | Next Day Delivery | Electrolux UK
- Buy Electrolux Spare Parts | Electrolux Australia
- Electrolux
Read User Manual Online (PDF format)
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