LG MFL57840534 Refrigerator Owner’s Manual

LG MFL57840534 Refrigerator

Identification of Parts

Model No. GI–0292/302/322

NOTE

• Due to continuous improvements at LG, the specifications of the refrigerator are subject to change without prior notice.
• If you find out some parts which are not in your unit, the parts are applied to Other models.
• refers to alphabetical characters, depending on the model purchased

Safety Instructions

READ ALL INSTRUCTIONS BEFORE USE

The following Safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance.The guidelines are separated in to ‘WARNING’ and ‘CAUTION’ as described below.

This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk.

WARNING

This indicates that failure to follow instructions can cause serious injury or death.

CAUTION

This indicates that failure to follow the instructions can cause minor injury or damage to the product.

Disclaimer

The user should follow the instructions as per the owner’s manual to avoid any malfunctioning of the product, accident or damage. The manufacturer is not liable for any accident or consequential or resulting liability, damage or loss to property or life arising directly or indirectly from the product. The manufacturer’s liability is limited only to the extent of repair or replacement of the product as per the terms and conditions mentioned elsewhere in the document.

WARNING

To reduce the risk of explosion, fire, death, electric, shock, injury or scaling to persons when using this product, follow basic precautions, including the following

Risk of Fire and Flammable Materials

• This symbol alerts you to flammable materials that can ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant (R600a), but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged.
• If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance is used should correspond to the amount of refrigerant used. The room must be 1m2 in size for every 8g of R600a refrigerant inside the appliance.

Note: Refer refrigerant quantity on Spec Label at the rear of Refrigerator

When connecting the power

• The dedicated outlet/socket should be used.
• Using several devices at one outlet may cause fire.
• Do not allow the power plug to face upward or to be squeezed at the back of the refrigerator.
• Water may be flown into or the plug may be damaged, which causes fire or electric shock.
• Remove water or dust from the power plug and insert it with the ends of the pins securely connected.
• Dust, water or unstable connection may cause fire or electric shock.
• When the power cord or the power plug is damaged or the holes of the outlet are loosen, do not use them.
• It may cause electric shock or short circuit to make fire.

When using the refrigerator

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Mishandling of Refrigerator may cause injury.
• Do not place any heavy or dangerous object (container with liquid) on the refrigerator.
• It may be dropped to cause injury, fire or electric shock when opening or closing the door.
• If the appliance is equipped with a lock( some models only), keep the key out of reach of children.
• Do not use electrical appliances inside the refrigerator or keep them on top/ inside the refrigerator such as TV, Cooler, Temple, Decoration Lighting, Harmful Chemicals, Cloth Top etc
• It may cause an explosion or fire.
• Do not use the combustible spray near the refrigerator.
• It may cause or fire.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
• The power supply cord should not be bend or pressed under a heavy object.
• It may damage the power cord to cause fire or electric shock.
• Do not extend or modify the lenght of the power supply cord.
• It causes electric shock or fire by the electric damage of the power cord or others.
• Do not pull out the cord or touch the power plug with wet hands.
• It may cause electric shock or injury.
• In Order to prevent possible electric shock, Customer must ensure proper earthing in 3-pin Power socket outlet
• Do not allow any person except the authorized LG service representative to disassemble, repair or alter the refrigerator.
• Children should be supervised to ensure that they do not play with the appliance.
• If the power supply cord is damaged, it must be replaced by the manufacturer or authorized LG service Representative in order to avoid a hazard
• Do not use or store inflammable materials e.g. ether, benzene, alcohol, medicine, LP gas or spray etc. near or in the refrigerator.
• It may cause an explosion or fire
• Do not use appliances for any purpose (storage of medical or experimental materials or shipping)other than any domestic household food storage use.
• When materials with strict temperature control, is stored, it may deteriorate or it may make an unexpected reaction to cause risk.
• Do not place any flame-related items like lit candles on top of the refrigerator.
• It may cause an explosion or fire When gas is leaked, do not touch the refrigerator or the outlet and ventilate the room immediately.
• It may cause an explosion or fire.
• Do not close or cover the exit hole of cold air.
• It may cause or fire.
• When any strange smell or smoke is detected from the refrigerator, disconnect the power plug immediately and contact to the service center
• It may cause or fire.
• Do not use the refrigerator for non-domestic purposes ( storing medicine or testing materials, using at the ship etc.)
• It may cause an unexpected risk such as fire, electric shock, deterioration of stored material or chemical reaction.
• Do not spray water at the outside or inside of the refrigerator or do not clean it with benzene or thinner.
• Deterioration of insulation of electric parts may cause electric shock or fire.
• Install the refrigerator on a solid and leveled floor.
• Installing it on an unstable place may cause danger by falling down the refrigerator when opening or closing the door.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
• Keep the ventilation open in the appliance enclosure or in the built-in structure clear of obstruction.
• Do not pull out the power plug by grasping the cord but the end of the plug.

CAUTION

• To reduce the risk of minor injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following
• This appliance is intended to be used in households and similar applications such as
• staff kitchen areas in shops, offices and other working environment.
  • farm houses and by clients in hotels, motels and other residential type environment.
  • bed and breakfast type environment.
  • catering and similar non-retail applications.

Carry the refrigerator carefully

• Otherwise, your hands may be slipped to cause injury.

Avoid heating devices near the refrigerator.

• It may cause fire.

• Do not install the refrigerator in the wet place where water or rain splashes.

• Wait for 5 minutes or longer when reconnecting the plug.

• Do not move the refrigerator in running condition.

• It may cause electric shock or short circuit to fire.

• Be careful, while opening and closing the door as it may cause injury to the person around it.

• Opening or closing the door may cause feet or hands to be caught in the chink in door or the child to be beg hurt by the comer

• Do not insert the hands into the bottom of the refrigerator.

• The iron plate of the bottom may cause injury.

• Do not place glass containers, bottles or cans (especially those containing carbonated drinks) in the frezzer compartment, shelves or ice bin that will be exposed to temperatures below freezing./

• It may cause explosion due to expansion when the contents are

• Do not touch food or containers at the refrigerator with wet hands.

• It may cause frostbite

• Do not store explosive substances such as aerosol canswith a flammable propellant in this appliance.

• Do not put any living animal in the refrigerator.

• It may cause harm of that living animal.

• Always remove Gasket when discarding Refrigerator.

Installation

• Refrigerator should be located in properly ventilated area.

• Levelling of refrigerator should be done with front leg. Refrigerator should be levelled with front to back inclination for base.

• Do not install refrigerator where the front surface area is higher than back surface area by 2 deg.

• After installing the appliance, connect the power plug into a socket outlet. Before moving and discarding the appliance, disconnect the plug from the socket outlet.

Dimensions and Clearances

Too small of a distance from adjacent items may result in degradation of freezing capability and increased electricity costs. Allow over 50mm clearance from each
adjacent wall when installing the appliance.

(mm)| GL-322| GL-302| GL-292| GL-322 w/o Handle| GL-302 w/o Handle| GL-292 w/o Handle
---|---|---|---|---|---|---
A| 585| 585| 585| 585| 585| 585
B| 1675| 1575| 1475| 1675| 1575| 1475
C| 703| 703| 703| 669| 669| 669
D| 55| 55| 55| 55| 55| 55
E| 614| 614| 614| 614| 614| 614
F| 648| 648| 648| 614| 614| 614
G| 1200| 1200| 1200| 1200| 1200| 1200
H| 991| 991| 991| 991| 991| 991

Ambient Temperature

• The appliance is designed to operate within a limited range of ambient temperatures, depending on the climate zone. Do not use the appliance at a temperature
  exceeding the limit. The internal temperatures could be affected by the location of the appliance, the ambient temperature, the frequency of door opening and so on.

• The climate class can be found on the rating label

• Performance may vary outside specified Ambient Temperature Range

*Australia, India, Kenya

Note: The appliances rated from SN to T are intended to be used at an ambient temperature between 10°C and 43°C.

Features

Smart connect feature(For selected models only)

Minimum Requirement for smart connect: UPS / Inverter should be in ON condition having minimum 600 VA capacity along with minimum 120Ah capacity battery connected with the refrigerator’s power supply socket.

1. While using this feature, the refrigerator will work on basic energy requirement as required by the product.
2. The results of the Smart connect feature may vary depending on the number of appliances that are running on inverter.
3. For optimum running of refrigerator during Smart Connect Mode,it is recommended to switch off the other appliances which are not in use.
4. It is recommended to confirm the quality of food items before consumption.

Deodorizer

• This feature helps in mitigating unpleasant odors.
• Unpleasant odour of food in fresh food compartment is deodorized with no harm to you and the food.
• For better effectiveness deodorizer is placed on return path of air in Refrigerator Compartment.

How to use

• As Deodorizer is located in cooling air path for circulating air in fresh food compartment, there is no need for any handling.
• Do not prick the cooling air inlet with a sharp tip because Deodorizer may be damaged.
• When storing food with a strong odour, wrap it or store it in a container with a lid because odour may be passed on to other foods.

Re-Using of Deodorizer

• Keep distance as odour is strong, Deodorizer can be revived and re-used.
• Door Cooling* (Optional)
• Cool air vent is placed in the refrigerator compartment to provide cool air to the Door Shelves.Cool air vent
• If foreign substance enter the cool air vent while cleaning, efficiency will be lowered. In addition, if gasket is damaged, efficiency may be lowered due to the escape of cool air,. So care should be talen during cleaning

Door Alarm

• When the door of refrigerator is opened for 1 minute, an alarm will sound.

• Egg-cum-Ice Tray

• It is used for storing the eggs. It can also be used for making the ice.

• Cell Fresh Crisper

• It helps in keeping vegetables fresh and avoid getting rotten by holding moisture.

Humidity Controller

• Humidity can be controlled in vegetable box by adjusting the humidity control switch to left/right.

• In selected models only

Operations

STARTING

• When your refrigerator is firstly installed, allow 24 hours for the temperature to stabilize prior to filling it with fresh or frozen foods.
• If you are leaving the appliance turned off for an extended period (3days or more), remove all food and unplug the power cord. Clean the interior, and leave the doors slightly ajar to prevent mold from growing in the appliance.

Operating Procedure
DEFROSTING

• Defrosting takes place automatically.
• The defrosted water flows down to the evaporating tray which is located in the lower back side Of the Refrigerator and is evaporated automatically.

LOCKING / UNLOCKING

Press & turn the lock with key for locking / unlocking.

Identification of Control (With Button)

• TEMPERATURE CONTROL
• TEMPERATURE CONTROL (with Display Button)
• Refrigerator and Freezer Compartment Temperature is controlled by
• Refrigerator Temperature Control display button respectively.
• Initially set the Refrigerator and Freezer Temperature Control Display at “3” level.
• Leave it operating for 24 hours to stabilize.

CONTROL EFFECTS
For better use : Please follow the Instructions given in the sticker on your product.

CONVERTIBLE
Convertible Button for 3 second. Freezer LED will be OFF & Convertible LED will be ON.

SUPER CHILL MODE
For Super Chill mode Press Super Chill button for 03 Second, Super Chill LED will be ON. Super Chill LED can be switched OFF by pressing Super Chill button again for 3 second.

Note : During high humid conditions minor dew may from on the surface Of the refrigerator, which is normal phenomenon. It should be cleaned with dry & soft cloth.

OPERATION (with buttons)

CONTROL FOR REFRIGERATOR COMPARTMENT

• Method Of Operation
• The temperature Of Refriqeration Compartment is automatically controlled bv software.
• Pressing the (1) button, sets the Freezer temperature.
• Pressing the (2) button, sets the Fridge temperature, designated to
• a selected notch. (X Each time you press the button, a short beep will sound)

Operation Indicator

• Each time the temperature button is pressed, the LED glows in sequence shown and the temperature is selected accx)rdingly by the software. And if no more
• pressure detected for 10 seconds, then the selected temperature is applied to system (Comp On / OFF control).

MEMORY BACK-UP
In case of power failure, your refrigerator will keep previous setting in memory and as soon as the power On, your last refrigerator settings will be restored.
Convertible (1) (3 sec)
When you press and hold this button 3 seconds to convert the freezer room into the fridge room, the Convertible display will be on and freezer display will be Off.
Danger Of explosiol
Whevn you cåncel this function, glass bottle containing liquids that can freeze should never be stored in the freezer room.
Super Chill ( ) (3second)
SUPERCHILL accelerate the cooling rate Of refrigerator for 2 hours. If the SUPERCHILL button is pressed SUPERCHILL feature is activated.

Adjusting the Fridge Temperature
If the food in the refrigerator is not as as you would like or if you wish to lower the temperature of the refrigerator, set temperature on fifth notch.
If food in the refrigerator is frozen or if you wish to increase the temperature of the freezer, set temperature from range between first and second notch.
SMART FUNCTIONS (OPTIONAL)
LG ThinQ Application
This feature is only available on models with the logo.
The LG ThinQ application allows you to communicate with the appliance using a smartphone

LG ThinQ Application Features

• Communicate with the appliance from a smart phone using the convenient smart features.

Smart Diagnosis

• If you experience a problem while using the appliance, this smart diagnosis feature will help you diagnose the problem.

NOTE
The application is subject to change for appliance improvement purposes without notice to users.

• Functions may vary by model.

Installing the LG ThinQ Application

• Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application.

Smart Diagnosis

• This feature is only available on models with the logo.

NOTE

• For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local appstore policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Using Audible Diagnosis to Diagnose Issues

• Follow the instructions below to use the audible diagnosis method.
• Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu.Follow the instructions for audible diagnosis provided in the LG ThinQ application.

Model with Door Switch.

• Open all the doors of the Refrigerator.

• Smart Diagnosis can be input even Test Mode and Error status.

• Press the door switch 5 times within 8 seconds

• Place the phone near the speaker hole. ¼Qksu dks Lihdj gksy ds ikl j[ksaA½
  • Do not take away the phone while data is being transmitted.

• During the data transmission for smart diagnosis, hold the phone near the speaker hole and avoid any background noises.

• When Smart Diagnosis is input, buzzer let you know by ringing 4times.

• After inputting Smart Diagnosis, Smart Diagnosis buzzer will ring.

• After the data transfer is complete, the diagnosis will be displayed in the application.

NOTE

For best results, do not move the phone while the tones are being transmitted.

Model with Display

• Open all the doors of the Refrigerator.
• Smart Diagnosis can be input even Test Mode and Error status.
• Close and open the refrigerator door 5 times within 8 seconds
• When Smart Diagnosis is input, buzzer let you know by ringing 4times.
• After inputting Smart Diagnosis, Smart Diagnosis buzzer will ring.
• After the data transfer is complete, the diagnosis will be displayed in the application.

ICE MAKING

• To make ice cubes, fill the ice tray with water and insert in its position.
• To remove ice cubes, hold the lever of the tray and turn gently. Then, ice cubes drop in to the ice cube box.
• Fill the water upto water level mark in the ice tray
• Instruction for Ice Bank
• Use Ice Bank Only To Store Ice Cubes. Do Not Make Ice In It, As It May Break.

Note:- If the user uses, any utensils other than ice tray supplied with the appliance for ice-making purpose, then the time taken for ice-making may vary. as per customer usage

LED Replacement

This product applies LED light which can not be replaced by the user. Please contact authorized service centre for the lamp replacement.

Suggestions on Food Storage

• When storing the food, cover it with vinyl wrap or store in a container with a lid. This prevents moisture from evaporating and helps food to keep its taste and nutrients
• Don’t keep hot milk or hot food in your refrigerator. This will result in an increased temperature and increase in power consumption.
• Never overload your refrigerator or cover the shelves with paper or plastic sheets as it will reduce its efficiency
• Do not open the door frequently. Opening the door lets warm air enter the refrigerator, and cause temperature to rise.
• Close the door properly, make sure that there is no gap between the gasket and the cabinet of your LG refrigerator
• Wipe excessive moisture on food or place it inside containers or plastic net bags This will help in retaining its freshness for a longer period of time.
• Do not store food which goes bad easily at low temperatures. Such as bananas, pineapples, etc.
• Do not store glass bottles in the freezer compartment – they may break when frozen.
• Avoid placing moist food on deep interior refrigerator shelves. It could freeze upon direct contact with chilled air. To avoid this it is better to store food in the covered container.
• It is desirable to store moist food (especially vegetable and fruit) in the vegetable storage compartment. If it is necessary to store on a shelf of the refrigerator, put it close to the dooraway from the back wall of the refrigerator to avoid being frozen by the cool circulating in the refrigerator.
• When storing eggs in their storage tray, ensure that they are fresh, and always store them in a upright position, which keeps them fresh longer.
• If there are chill compartments in the appliance, do not store vegetables and fruits with higher moisture content in the chill
  compartments as they may freeze due to the lower temperature.

Suggestions

It is recommended to use Voltage stabilizer (0.5K VA) if power fluctuations are frequent and out of specified voltage range (100~310V)**, Stabilizer usage increases the refrigerator life.

As per LG Test Standards

Cleaning
When cleaning the inside or outside of the appliance, do not wipe it with a rough brush, toothpaste, or flammable materials. Do not use cleaning agents containing flammable substances.

• This may cause discoloration or damage to the appliance.
• Flammable substances: alcohol (ethanol, methanol, isopropyl alcohol, isobutyl alcohol, etc.), thinner, bleach, benzene, flammable liquid, abrasive, etc.

During Vacations
During average length vacations, you will probably find it best to leave the refrigerator in operation. Place freezable items in freezer for longer life. When you plan to be away for an extended period(more than or equal to 3 days), remove all food, disconnect the power cord, clean the interior thoroughly, and leave each door OPEN to prevent odour formation. To operate again, let the refrigerator run for 6-8 hrs. for stabilization.

Shifting

• While shifting the refrigerator, two people should carry it for its safety. Fasten the door with tape or lock to prevent opening of the refrigerator.

• In the event of a blackout, call the electricity company and ask how long it is going to last.

• Feel free to call your LG Customer Information Centre (CIC) / Branch /LG Representative in case your refrigerator has suffered a damage in transit.

Disposal of your old appliance (as per e-waste Rules)

1. When this crossed out wheeled bin symbol is depicted on the product and its operator’s manual, it means the product is covered by the waste Management and Handling Rules, 2011 and are meant to be recycled, dismantled, refurbished or disposed off.
2. Do’s
   • The product is required to be handed over only to the authorized recycler for disposal.
   • Keep the product in isolated area, after it becomes non-functional / unrepairable so as to prevent its accidental breakage.

Don’t

• The product should not be opened by the user himself/herself, but only by authorized service personnel.
• The product is not meant for re-sale to any unauthorized agencies/scrap dealer/ kabariwalah.
• The product is not meant for mixing into household waste stream.
• Do not keep any replaced spare part(s) from the product in exposed area.
• Any disposal through unauthorized agencies/person will attract action under Environment (Protection) Act 1986 .
• Hazards of improper handling or accidental breakage
• The refrigerant ( R134a) used, if overexposed, might cause dizziness and loss of concentration. Liquid contact can cause irritation and frostbite. The refrigerant( R600a), squirting out of the pipes could ignite or cause eye injury.
• The blowing agent cyclopentane is highly flammable liquid and vapor. Harmful to aquatic life. Contact with liquid may cause cold burns / frost bites. Repeated exposure causes skin dryness.
• This product is complied with the requirement of Hazardous Substances as specified under Rule 13 (1) & (2) of the E-Waste (Management & Handling) Rules, 2011”.
• To locate a nearest collection centre or call for pick-up (limited area only) for disposal of this appliance, please contact Toll Free No. 1800-315-9999 / 1800-180-9999 for details. All collection centre and pick up facilities are done by third parties with LG Electronics India Pvt. Ltd. merely as a facilitator.
• when disposing the refrigerator, remove the door Gastek from the door.
• When you want to dispose the refrigerator, contact to Customer Care Center.
• When you want to dispose the large living waste such as electric home appliance, you’d better contact the Customer Care Center.
• For more detailed information , please visit :  http://www.lg.com/in

Self Troubleshooting Guide

Check yourself Type of Complaint Probable Cause Remedy

There is no Refrigeration or cooling

• Power Interruption
• Power Supply Off
• Fuse Blown/Circuit breaker tripped
• Stabilizer not working

Check Power of other appliances; Call an electrician to resolve. Check if the power plug is plugged into outlet properly & check that the fuse is intact in the supply line.Replace the fuse or reset circuit breaker. Do not increase fuse capacity. In case of circuit overload – call an electrician. Appliance maybe connected to a GFCI(Ground Fault Circuit Interrupter) . Reset circuit breaker – If problem persists, contact an electrician.Plug power cord to socket directly and check. If refrigerator works, then get stabilizer checked by Stabilizer repairing Centre.

Refrigerator attempts to does not operate.

• Low Voltage.

Install a line-correcting transformer in the mains, or a Voltage Stabilizer.

• Refrigerator compartment – Low Cooling
• Restriction of cold air circulation.
• Improper setting of Freezer Temperature Control / Refrigerator Temperature Control.
• Entry of hot air.
• Storing hot foods.

Provide space in between the dishes. If the shelves are covered with cloth or polythene, remove it. Set the Refrigerator Temperature Control button to colder (Max 5 ~7) position. Freezer Temperature Control button to be adjusted accordingly. Opening and closing of the doors too often will result in hot air from outside rushing into the refrigerator causing the temperature to go up. Reduce the frequency of opening of the doors. Avoid storing hot foods in the refrigerator, cool them to room temperature before placing them inside the refrigerator

Formation of water drops on exterior of refrigerator.

• High humidity during monsoon season.

During the monsoon, when the humidity in the atmosphere reaches around 90% water droplets may form around the sides of the refrigerator cabinet, especially the top portion. This moisture should be wiped off periodically. Contact our serviceman to check the door seal or proper and uniform contact with the cabinet.

Refrigerator Compartment Overcooling

Incorrect setting of Refrigerator Temperature Control button.

Lower the setting (1~3) of Refrigerator Temperature Control button to make the Refrigerator Compartment warmer.

Smell

Improper covering and wrapping of food.

Wrap and cover food stuffs properly. Place caps on bottles and other liquid stores.

Difficulty in formation of ice and ice-cream.

• Incorrect setting of Freezer Temperature Control Knob.

For faster Ice & Ice-cream formation adjust the Freezer Temperature

Noise

Bowls used

Normal cut-off/ cut-in noise

Use Ice trays for ice making Whenever refrigerator starts & stop there is noise of Compressor start/stop. This is a normal phenomenon.

WARRANTY CARD

The LG Refrigerator (hereinafter referred as product) comes with 1 year warranty on all Parts (except Consumables, Bulb, Loose Plastic Parts, Glass) in the first year from the date of purchase on producing the tax paid invoice provided always that the warranty card bears the rubber stamp, date and signature of our Authorized Dealer showing the Additional warranty on compressor as specified below shall be on fulfilling the above mentioned conditions. Additional warranty of either 4 years or 9 years on compressor shall depend upon the model you have purchased as it vary from model to model. . 4 YEAR ADDITIONAL WARRANTY ON COMPRESSOR or 9 YEAR ADDITIONAL WARRANTY ON INVERTER COMPRESSOR (depends upon model purchased) The 4 year or 9year warranty on Compressor will continue even after the expiry of 1 year period from the date of purchase. This warranty covers Compressor only. Gas/ Gas charging will be charge to customer. Gas charging is included only when compressor is defective & inoperative. During the additional warranty period, it does not cover any part such as PCB assembly, condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc.. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has its Authorized Service centre, Service outside municipal limit will attract to and fro travailing, other incidental expenses in addition to visiting charges, as prevailing from time to time. During the warranty period, only the parts replaced or repaired shall be free of cost, but service charges shall always be payable by the customer

Common TERMS & CONDITIONs applicable for warranties as mentioned above:

1. The warranty is confined to the first purchaser of the Refrigerator only & is non-transferable.
2. Repairs & replacements will be carried out through the Authorized Service Centres of LG Electronics India Pvt Ltd. (hereinafter referred as LG or LGEIL). Customer may place their service call through the LG customer care or through the dealer from whom the product has been purchased. In case the customer shifts the place of residence during warranty period, it is advised to contact our helpline.
3. Repair under warranty shall be carried out by an authorized service personnel only. The details of centralized helplines are attached.
4. For units installed beyond municipal limits of the jurisdiction of company’s Authorized Service Centre, it is responsibility of the purchaser to contact the nearest authorized service centre and bring the unit to the authorized service at its own cost and risk. All expense incurred in collecting the units or parts thereof from the company’s authorized service centre, as well as expenses incurred with deputing of service personnel/technician toward conveyance and other incidentals etc. will be borne by the customer. Local charges for transportation and handling charges may vary from location to location. Customers are advised to verify before. In case the customer desires to bring the unit on its own to the Authorized Service Centre, the same shall be at its own risks & consequences.
5. The concerned authorized service centre will advise the customer whether to effect the repairs at site or at the authorized service centre.
6. Call registered with the centralized helpline/Authorized service centre, wherein only cleaning of the unit/parts in the unit due to dust accumulation on portions of the units are not to be considered as defects.
7. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. LGEIL may use parts that are new or refurbished and equivalent to new in performance and reliability. Replacement of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model price equivalent at the time of purchase.
8. In case of any damage to the product/customer abuse/repairs by un-authorized personnel’s/ misuse detected/ by the Authorized Service Centre personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
9. This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect being noticed in the equipment during warranty period Refrigerator. The company’s obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the warranty period.
10. The company or its Authorized Service Centre reserves the right to retain any part/s or component replaced its discretion, in the event of defect being noticed in the equipment during warranty period.
11. While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation to do so in a specified period of time.
12. In the event of any unforeseen circumstance, and spares not being available, the company’s prevailing depreciation rules may apply on the purchaser to accept as a commercial solution in lieu of repairs.
13. If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be chargeable basis except the component which actually needed.
14. Free Installation or Demo of the product, can be availed only once & within 3 months from the date of purchase.
15. Any extended warranty offered by LGEIL has to be supported by relevant proof.
16. Warranty shall expire after the warranty period as mentioned above even if the Refrigerator may not be in use for any time during the warranty period for any reason.
17. Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the warranty.
18. Warranty is not applicable in any of the following cases where: a) the warranty card is not completed properly at the time of purchase, b) the completed warranty card is not presented to authorized service personnel at the time of service of the product, c) the product is not operated according to instructions given in the Operating Instruction Booklet/Owner’s Manual, d) the product is used for commercial purposes, e) the product has failed under certain conditions like water logging , flood , fire , misuse etc., f) defects/malfunction are caused by improper or reckless use, which shall be determined by the company personnel, g) any repair work is carried out by persons other than authorized service personnel, h) defect/malfunction are caused which are beyond control like lightening, abnormal voltage, Acts of God, virus etc., i) any issue is caused by usage of 3rd party product like voltage stabilizer, power outlet socket, MCB, extension board etc., j) defects/malfunction caused while in transit to service centre or purchaser’s residence, k) defects caused by rodents bite or by pests and vermin ants/Insects/animals/birds etc., l) the serial number is deleted, defected or altered, m) damage is caused to the product or any part/s due to transportation or shifting, n) use of knife or sharp instrument is used to remove the ice trays or Ice from the freezer or to remove the frost mechanically and as a result Compressor, Evaporator, Condensers, capillary, suction line & other related items get spoiled, o) any accessory external to the equipment are supplied by dealer or LG, p) any issue of Wi-Fi connectivity or compatibility with other products or software’s is there, q) any loss of data.

LG Electronics India Pvt. Ltd.

• Phone 1800-315-9999, 1800-180-9999 24 hours, 7 days a week (except for national holidays)
• WhatsApp No. 9711709999
• SMS 5757554
• Mobile Application LG Service India Mobile App’ available at Google Play
• SNS www.facebook.com/lgindiapage  www.twitter.com/LGIndia
• Address Regd. Office: LG Electronics India Pvt. Ltd., A-24/6, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi-110044 CIN No. U32107DL 1997PTC220109

References

• Consumer & Home Electronics from LG | LG IN

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