Hisense QSG-A4KV Android TV User Guide

Hisense QSG-A4KV Android TV

Product Information: Hisense TV

The Hisense TV comes with a user manual, a remote control, 2 base stands, 4 screws, and a set of AAA or AA batteries. It is available in three models: 32A4KV, 40A4KV, and 43A4KV. The model and serial number of the TV can be found on the back and/or on one side of the TV. The TV has a quick setup guide and an embedded E-Manual that can be accessed by going to Settings > Support > E-Manual on the TV. A user manual can also be downloaded from the Hisense website.

Product Usage Instructions

1. Attach stand or mount: Before using the TV, attach your TV stand or mount it on the wall. Carefully place your TV face down on a clean, soft and flat surface. For attaching the TV stand legs, insert them into the bottom slots on your TV and use the screws provided to secure each leg tightly. If you are attaching the TV to a wall mount, follow the third-party manufacturer instructions and place spacers (not included) in the corresponding bracket holes.
2. Register your TV: Register your Hisense TV by going to http://www.hisenseusa.com/support/register for USA customers, http://www.hisensecanada.com/support/productReg.asp for Canadian customers, and https://hisense.com.mx/support/register for Mexican customers.
3. Find what you want: The TV is equipped with a quick setup guide and embedded E-Manual. You can access the E-Manual by going to Settings > Support > E-Manual on the TV. Alternatively, you can visit the Hisense website to download the user manual.
4. Contact customer support: If you have any queries or need service, contact the Hisense customer care center by calling the numbers mentioned in the user manual.

Note: This Quick Setup Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.

Congratulations on the purchase of your Hisense TV! If you would like to know ‘all things Hisense’, contact us using the support info:
The model and serial number of the TV is located on the back and/or on one side of the TV. We recommend that you record this if you ever need service.

Customer • Phone: 1-888-935-

Care 8880

• Hours of Operation:

Center Monday – Friday: 9

AM to 9 PM EST

Saturday – Sunday: 9 AM to 6 PM EST

• Service Email:Service@hisenseusa.com

USA:

Hisense USA Corporation

105 Satellite BLVD Suite I, Suwanee, GA 30024

| • Phone: 1-855-344-

7367

• Hours of Operation:

Monday – Friday: 8 AM to 8 PM EST

Saturday – Sunday: 9 AM to 6 PM EST,

Federal holidays excluded

• Service Email:canadasupport@hisense.com

CANADA:

Hisense Canada Co., Ltd 2283 Argentia Road, Unit 16 Mississauga, ON, Canada L5N 5Z2

| • Phone: 800-008-8880

• Hours of Operation: Monday – Friday: 9:00- 21:00 hrs

Saturday: 9:00-15:00 hrs

• Service Email:servicio@hisense.com. mx

MEXICO IMPORTER:

Hisense Mexico S. de

R.L. de C.V.

Blvd. Miguel de Cervantes Saavedra No 301

Torre Norte Piso 2, Col. Ampliación Granada

Miguel Hidalgo, Ciudad de México, C.P. 11520

Hisensehttp://www.hisenseusa.com/support/

Support

Page

| http://www.hisensecanada.com/support/

| https://hisense.com.mx/support/

*Scan to download user manual

Registerhttp://www.hisenseusa.com/support/

your TV register

| http://www.hisensecanada.com/support/productReg.asp

| https://hisense.com.mx/support/register

Disclaimer

Disclaimer: Subscriptions or other payments may be required to access content through some applications. Some or all of the included or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such Disclaimer without any claim on Hisense at any time.

Find what you want
This TV is equipped with this quick setup guide and embedded E-Manual ( Settings > Support > E-Manual).
On the website (www.hisense.com), you can get the User Manual.

E-Manual support functions

• Search Find the help you are looking for.
• Try Now Go directly to the function page and try it.
• QR Code Scan to open the E-Manual on your mobile device.

This Quick Setup Guide supports the following models:
32A4KV / 40A4KV / 43A4KV

What’s in the box

Your Hisense TV comes with the following items:

• TV
• remote control
• 2 base stands
• 4 screws
• Quick Setup Guide (this document)
• 1 set of AAA or AA batteries
• Important Safety Information and Warranty Card

IMPORTANT:
To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

• Please check foam for accessories before discarding.

Disclaimer: This Quick Setup Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.

Getting started

Step 1. Attach stand or mount
Before you start using your TV, attach your TV stand or mount it on the wall.

CAUTION:

• Disconnect the A/C power cord before installing a stand or a wall mount bracket.
• The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.
• After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.

Attach the TV stand
To attach the TV stand legs to your TV:

1. Carefully place your TV face down on a clean, soft and flat surface.
2. Insert the TV base stands into the bottom slots on your TV.
3. Use the screws provided to secure each leg tightly.

Attach the wall mount bracket (not included)

Before you begin the third-party manufacturer instructions, be sure to do the following things:

1. Place the TV face down on a clean, safe and cushioned surface.
2. Remove the TV stand if you have already attached it.
3. Place spacers (not included) in the corresponding bracket holes.

CAUTION:

• Follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.
• When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket.
• To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 8.0 – 10.0 mm in length when measured from the attaching surface of the rear cover.

Wall mount hole pattern(mm)

• 100 × 200(32″)(81.2 cm) 200 × 200 (40″/43″)
• (101.6 cm/109.2 cm)

Wall mount screw size

M6

• We do not recommend hanging the TV on a slanted wall, and when wall mounting make sure your television remains parallel to the wall and does not lean forward.

NOTE:

• If installed on a ceiling or slanted wall, or the television installed is not parallel to the wall, the television may fall and result in property damage or severe personal injury.
• If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.
• The diameter and length of the screws differ depending on the wall mount bracket model.

Step 2. Connect devices to your TV
Check to ensure that you have connected right cables for right ports securely. Loose connections can affect the quality of the picture image and color.

• DIGITAL AUDIO OUT: Connect an optical cable from an external digital audio system.

• USB: Connect a USB device for browsing photos, music and movies. Hard disks with a total current consumption or impulse current consumption greater than 500mA are not supported.

• HDMI: Connect a High Definition Multimedia Interface (HDMI) cable from an external device.

• AV IN: Connect a composite video cable and left-right audio cables from an external AV device.

• RESET: Power off / restart (quick press)
  Reset your TV back to the factory setting (long press for 5 seconds)

• HEADPHONE: Connect headphones to hear audio from the TV. Head-phones with microphones are not supported.

• ANT/CABLE: Connect an outdoor VHF/UHF antenna.

Step 3. Get your remote ready
The following table shows the buttons on your remote control and describes what they are for.

BUTTON DESCRIPTION

Power on/off
INPUT Change TV input source
App Quick access buttons to apps
Media content control function buttons
The button for the Menu
Special function buttons
D-pad (up/down/left/right navigation buttons)
OK Confirmation button
Return to the previous place in the menu or app
EXIT Exit the menu or app
Volume (up/down)
Channel (up/down)
Display the Home screen
SLEEP Adjust sleep timer setting
LIVE TV Enter Live TV source
Mute and restore sound
MTS Set the audio language (MTS)
Number Enter Channels/input numbers
Select a digital sub-channel
CC Turn Closed Caption On/Off and turn Closed Caption on when mute

NOTE:

• Buttons listed here are for reference only. Actual remote control may vary depending on model, country.

Insert the batteries

1. Take off the back cover to open the battery compartment of the remote control.
2. Insert two AAA or AA size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
3. Restore the battery compartment cover.

Important Information about the remote and batteries

• Discard batteries in a designated disposal area. Do not throw them into a fire.
• Remove old batteries immediately to prevent them from leaking into the battery compartment.
• If you do not intend to use the remote control for a long time, then remove the batteries.
• Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
• Do not mix old and new batteries.
• Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
• Do not continue using the remote if it gets warm or hot.
• Call our Support Center immediately on the support website.

Remote Control Range Information

• The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the TV set.
• It can work at a 30 degree horizontal or vertical angle.

Step 4. Power on the TV
Plug the power cord into a power outlet.
Your TV will display a launch screen showing the Hisense logo.

Step 5. Complete the first-time setup
The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV.

Step 6. Establish a network connection

1. Press the [ Home ] button on the remote control, and select the icon to enter into the Settings menu.
2. Select Network > Network Configuration.

Establish a wireless network connection

The TV can directly receive network signals via wireless router. Before you establish a wireless network connection, turn on your Wi-Fi.

And setup is done, congratulations!
Now that you’ve completed the first-time setup, enjoy your TV!

Text-to-Speech (TTS) and Video Description functionalities on TV
Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an audio description of relevant programs.
Text-to-Speech can convert written text into voice text to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programs that will describe the main visual elements which visually impaired users may not be able to see.
Follow the steps below to enable the functions:

1. Press the menu button on your remote to access the Menu.
2. Next, select Settings to enter the Settings Menu.
3. Select Accessibility > Narration or Voice Guide to turn the Narration or Voice Guide ‘On’ or ‘Off’.

When Voice Guide is turned On, then the contents of each menu displayed can be broadcasted out.
When Narration is turned On, then you can hear the introduction of relevant programs.
https://www.hisense-usa.com/ttsforhisensetvswithvidaa/

Troubleshooting

If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers on Page before.

No sound or picture

| •  Check if the power cord is plugged into a powered AC outlet.

•  Press the Power button on the remote control to activate the unit from ‘Standby’ mode.

•  Check to see if the LED light is on or not. If it is, then the

TV is receiving power.

I have connected an external source to my TV and I get no picture and/or sound.| •  Check for the correct output connection on the external source and for the correct input connection on the TV.

•  Make sure you have made the correct selection for the

input mode for the incoming signal.

When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal?| •  Yes, this is normal. The TV is initializing and searching for previous setting information.
The picture is normal but there is no sound| •  Check the volume settings.

•  Check if ‘Mute’ mode is set to On.

Sound but no picture or black and white picture

| •  If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.

•  Check that the Color is set to 50 or higher.

•  Try different TV channels.

The sound and/or picture is distorted or appears wavy

| •  An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV.

•  Insert the power plug of the TV set into another power

outlet.

The sound and picture is blurry or cuts out

| •  If using an external antenna, check the direction, position and connection of the antenna.

•  Adjust the direction of your antenna or reset or fine tune

the channel.

A horizontal or vertical stripe appears on the picture and/or the picture is shaking| •  Check if there is an appliance or electric tool nearby that is causing interference.

The plastic cabinet makes a

“clicking” type of sound

| •  The ‘click’ sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.

The remote control does not work

| •  Confirm that TV still has power and is operational.

•  Change the batteries in the remote control.

•  Check if the batteries are correctly installed.

Product Specifications

FCC

This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the device into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
The Wi-Fi Module complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:

1. This device may not cause interference; and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Declaration of Conformity

• Trade Name: Hisense
• Model: 32A4KV / 40A4KV / 43A4KV
• Responsible Party: Hisense USA Corporation
• Address: 105 Satellite BLVD Suite I, Suwanee, GA 30024
• Telephone Number: 1-888-935-8880

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, DTS-HD Master Audio, DTS-HD, Virtual:X, and the DTS-HD logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Environmental Protection

This mark indicates that this product should not be disposed together with other domestic garbage, to avoid damage to the environment or human health due to the disposal of uncontrolled waste. Recycle it responsibly for promoting the sustainable reuse of material resources. To return your used device, please use the return systems available in your location or contact the vendor where you purchased your product they could take this product for recycling and protection of the environment.
©2022. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brand and product names are registered trademarks of their respective owners.
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE http://WWW.MPEGLA.COM

References

• Home - Hisense USA
• Patents - DTS
• USA Location information - USA.com
• USA Location information - USA.com
• Hisense UK | For your home, nothing makes more sense.
• Home
• Text-to-Speech for Hisense TVs with a VIDAA OS - Hisense USA

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