Shark IZ800 Series Stratos Cordless MultiFLEX Vacuum FAQs

Shark IZ800 Series Stratos Cordless MultiFLEX Vacuum FAQs

This article contains the IZ800 Series Shark® Stratos™ Cordless MultiFLEX® Vacuum FAQs.  This supports the following SKUs IZ840H, IZ862H and UZ865H.

FAQs

Is the battery removable?

The battery on the IZ800 Series is removable. To charge the battery, plug the charger directly into the port on the handheld vacuum. The batteries on the IZ840/IZ860 series are removable and can be charged in the unit or out of it.

What do the lights on the battery mean?

No LED: the battery pack is off.

How do I charge the battery and how long does it take to charge?

Charge the battery by plugging the charger into the port on the handheld vacuum. Charging can take up to 3.5 hours.

How long will the battery run?

The initial charge on the battery pack (out of the box) is approximately 30%. Charge the battery completely before first use.

The battery seems to have a shorter runtime than expected. What should I

do?

The initial battery charge is approximately 30%. Charge the battery completely before first use. During first use, run the battery down until it is completely out of power. This will condition the battery. Like all lithium-ion products the battery will naturally decrease in capacity over time.

What does it mean if an error code is displayed?

See the chart in the Troubleshooting section of the WEBSITE for more information.

What if the battery is warm to the touch or indicates that it’s too warm

to charge?

The battery may feel warm during use. This is normal, as batteries increase in temperature slightly during discharge.

When and how do I clean the filters?

Filters may need to be cleaned if the vacuum stops picking up dirt.

When and how do I empty the dust cup?

For optimal performance, empty the dust cup each time you vacuum or when debris reaches the MAX FILL line.

How do I access and clean the DuoClean® PowerFins™ brushroll and Soft

Roller?

Turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll. Clear away any string, hair, or debris wrapped around the brushroll and in the nozzle openings.

How do I assemble the vacuum?

Insert the wand into the floor nozzle.

How do I use the different cleaning modes?

Press the Power button to turn the vacuum on or off.

How do I clean above-floor areas with or without accessories?

To clean above-floor areas, press the wand release button at the top of the wand to detach the handheld vacuum. Attach an accessory to the handheld vacuum for more cleaning options.

What is MultiFLEX® technology and how do I use it?

MultiFLEX technology allows the wand to bend, making it easy to clean under furniture. The MultiFLEX wand also folds over for freestanding, compact storage. To bend the wand, press the unlock latch on the back, then adjust the wand angle. For storage, turn off the vacuum and press the unlock latch on the back of the wand. Fold the handheld vacuum forward toward the floor nozzle.

How do I store my vacuum?

Store your vacuum securely and out of reach of children or pets. You can fold the wand over for freestanding compact storage. Press the unlock latch on the back of the wand then fold the handheld vacuum forward toward the floor nozzle. Another option is to simply place the vacuum flat on the floor. The rubber pads on the base of the handheld vacuum will prevent scratching.

What should I do if my vacuum is hard to push or pull?

Check to see which setting you are using. If the unit is difficult to push or pull switch to a lower suction mode, such as ECO mode. The floor select button on the handle allows you to adjust suction power as well as brushroll speed. For thick/high pile carpets use the Carpet setting. Press the floor select button until the Carpet icon illuminates. For area rugs, mats, and specialty carpets, press the floor select button until the Hard Floor icon illuminates.

What should I do if the vacuum doesn’t turn on or turns off on its own?

Ensure the battery is charged. If it is charged and the issue persists, please follow these steps:

What should I do if the brushroll stops spinning?

If the PowerFins brushroll isn’t spinning but the vacuum is running, clear any debris from the brushroll and check for error codes on the indicator lights on the handheld vacuum.

What if I experience small static shocks while vacuuming?

Certain dry conditions in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks like what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. To avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.

What should I do if the vacuum is not picking up dirt or debris?

1. Turn off the vacuum and unplug it.

What should I do if the vacuum is showing an F0 error?

1. Turn off the vacuum and unplug it.

Why is my vacuum stuck in Boost mode when Clean Sense IQ is selected?

1. Turn off the vacuum and unplug it.

Why is Clean Sense IQ mode not functioning as expected?

Clean Sense IQ is reacting to debris that may be stuck around or on the sensors. Additionally, a clog in front of the Clean Sense IQ sensors could be the source of the malfunction. Remove all clogs and obstructions from the sensors:

What does the light on the nozzle mean?

The Clean Sense IQ indicator light on the nozzle communicates to the user if the area is clean of debris. If the light bar is illuminated, the system has detected heavy debris and will increase brushroll speed and suction until the debris is cleaned. When the light bar turns off, the area is clear of debris.

How do I Install the Odor Neutralizer Technology system?

1. Remove the Odor Neutralizer Technology dial from the bag.

How do I replace the cartridge in the Odor Neutralizer Technology

system?

1. Flip up the handle and rotate the dial clockwise until the two teal arrows are aligned. Pull the handle to lift the dial out of the nozzle.

How do I adjust the intensity setting of the Odor Neutralizer Technology

system?

1. Flip up the dial handle and rotate the dial to adjust the intensity or to unlock the dial for cartridge access.

Do I need to replace the Odor Neutralizer Technology cartridge?

Yes, the cartridges should be replaced every 6 months for optimal performance.

I dislike the scent, or it’s too intense at the lowest setting. Can I

remove the Odor Neutralizer Technology system?

The odor dial cover needs to be installed at all times for the vacuum to function properly.

The Odor Neutralizer Technology system has been getting less intense, or

has no smell—is it working?

The intensity of the Odor Neutralizer Technology fragrance may diminish over time. It may also have no noticeable scent at all. This is natural and does not indicate the technology isn’t working. If you don’t smell the fragrance, but no bad smells are coming from the vacuum, the technology is still working. Follow replacement instructions to ensure continued performance.

My vacuum is emitting air that smells bad. Is the Odor Neutralizer

Technology system not working?

Check the dust cup, as it may be full. Empty the dust cup if needed. For optimal performance, empty the dust cup each time you use the vacuum.

Is any maintenance required for the Odor Neutralizer Technology system?

Clean all filters as recommended.

Does Shark® sell any other scent options?

Visit qr.sharkclean.com/odortech for more information and to shop the latest available scent offerings. Scent offerings may change over time, and may be limited.

How should I dispose of old cartridges?

Odor Neutralizer Technology cartridges can be discarded in household trash. Please dispose properly and do not litter. Cartridges are not recyclable.

Is Odor Neutralizer Technology safe to use around pets and children?

Yes, but please observe all warnings in the Owner’s Guide and only use the technology as intended by Shark®.

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