SwannBuddy QC9116 Video Doorbell User Guide

SwannBuddy QC9116 Video Doorbell

SWANNBUDDY OVERVIEW

CHIME OVERVIEW

Installing Batteries

1. Remove the battery compartment cover by sliding it down.
2. Insert two new, high quality “AA” alkaline batteries (supplied), matching the polarity markings (+ and -) shown inside the battery compartment.
3. Replace the battery compartment cover.

BATTERY SAFETY INFORMATION

• Replace batteries at the same time. Do not mix new and old batteries or battery types (for example, alkaline and lithium batteries).
• Keep batteries out of reach of children.
• Dispose of used batteries promptly in accordance with local regulations.

GETTING STARTED

Charging the SwannBuddy
Before using the SwannBuddy for the first time, fully charge it with the included micro USB charging cable.

1. Open the rubber flap on the back of the SwannBuddy.
2. Insert the smaller end of the USB charging cable into the micro USB port and the larger end into a USB wall charger such as the USB power adapter that came with your smartphone, as shown.
3. The light ring around the doorbell button on the front of the SwannBuddy glows solid blue while charging. When the SwannBuddy is fully charged, the light ring turns off.
4. Actual charging times may vary depending on the USB power supply (DC5V 2.1A or above is recommended for faster charging) and the remaining battery level. A full charge may take up to six hours.

GETTING STARTED

MicroSD card

The SwannBuddy comes with a pre-installed 32GB microSD card. The microSD card is required for the SwannBuddy to record events and perform firmware updates. You can easily replace the microSD card with a new one (up to 128GB, minimum Class 10 recommended) if needed in the future. Simply lift the rubber flap on the back of the SwannBuddy, eject the current microSD card (push in until it clicks) from the microSD card slot and then replace with a compatible microSD card (ensure gold contacts facing up). You should format any microSD card the first time you use it with the SwannBuddy. Go to the device’s advanced settings screen in the app and select Format.

Pairing the Chime with the SwannBuddy
You can pair the Chime with the SwannBuddy by following the steps below.

1. Press and hold the SET button on the Chime (about 3 seconds) until the LED indicator starts blinking blue and you hear a voice prompt “Setup is in progress. Press the Doorbell to connect.”
2. Press and hold the Doorbell button on the SwannBuddy for 3 seconds. The LED indicator on the Chime immediately turns off, confirming successful pairing.
   • Note: If you fail to complete pairing within 90 seconds, the LED indicator on the Chime will automatically turn off. Repeat steps 1-2 to pair the Chime again.
3. To test the Chime, simply press the Doorbell button on the SwannBuddy. You will hear the “Ding Dong” melody.

Changing the Chime melody
Once paired, you can change the Chime’s default “Ding Dong” melody.

1. Press the SET button on the Chime once to select the next melody in the sequence.
2. Press the Doorbell button on the SwannBuddy to test the new melody.
3. Repeat steps 1-2 until you hear something you like. There are six melodies to choose from.

DOWNLOAD THE SWANN SECURITY APP

1. Download the latest version of the Swann Security app from the Apple App Store® or Google Play™ Store on your iOS or Android device. Simply search for “Swann Security”.
2. Open the app and create your Swann Security account by tapping “Not yet registered? Sign Up” at  the bottom of the screen. Then, activate your Swann Security account by confirming the verification email that is sent to the registered email address.

SET UP THE SWANNBUDDY

Open the Swann Security app and tap the Pair Device button on the screen. If you have already paired a device, tap the menu icon in the top left and select “Pair Device”. The app will now guide you through the pairing process and set up the SwannBuddy.
Before you begin, have the SwannBuddy with you and be close to your router. Please note that SwannBuddy can connect to a 2.4GHz Wi-Fi network only.

MOUNT THE SWANNBUDDY

The SwannBuddy can be mounted on the surface using the supplied mounting bracket as shown below. Before mounting the SwannBuddy, ensure the desired installation location has good, reliable Wi-Fi reception. Using the app, try streaming live video from the SwannBuddy there. If you don’t experience any video streaming issues, you’ve found a good place for your device. You can expand the Wi-Fi coverage of your current network by installing a Wi-Fi range extender.

Ideal installation height
Around chest height, 1.6-1.7m (5.2-5.6ft) from the ground.

Attaching the SwannBuddy
Align the mounting bracket slots on the back of the SwannBuddy with the mounted bracket, and then slide it down. Tighten the anti-tamper screw with a small Philips® screwdriver to secure in place.

Installing the bracket

• If mounting on a wooden surface, screw the bracket directly to the surface.
• If mounting on a masonry surface or drywall, insert wall plugs before screwing the bracket to the surface.
• If mounting on a window panel, use the supplied double-sided (rectangular) tape. Peel off liner on one side of the tape and apply it to the back of the bracket. Peel off opposite liner then using a firm amount of pressure, press the bracket against the window panel for 60 seconds. Allow 24 hours for the adhesive to fully cure before attaching the SwannBuddy onto the bracket.
• (Screw-installation only) If there is a gap between the wall and bracket, use the supplied bracket foam tape to fill it.

HELP AND RESOURCES

Answering the SwannBuddy
When someone presses the SwannBuddy, the Chime will sound and you’ll get a Swann Security push notification on your mobile device. Simply open the notification to see who’s at the door and start talking.

Light ring status guide
The light ring on the SwannBuddy tells you what is happening with the device.

Solid Blue| USB Charging| Blinking then Solid Blue (few seconds)| Booting up / Connecting to Wi-Fi|
---|---|---|---|---
Slow Blinking Blue| Wi-Fi Pairing mode|
Blinking Purple| Low battery state|
Solid Red| Live streaming / Motion recording|
Infrared LEDs Blinking| Firmware update in progress|
 |  |

Rebooting the SwannBuddy

On rare occasions, it might be necessary to reboot the SwannBuddy if it becomes unresponsive. A simple reboot can often fix connectivity issues quickly. Using a paper clip, press the RST button on the back of the SwannBuddy to power it off. Then briefly press the SET button (for 1 second) to reboot it.

Swann Security app manual
Access the Swann Security app manual (Menu > User Manual) at any time to learn more about navigating through the various app screens to view live camera stream, playback recordings and configure various settings such as the motion detection sensitivity and the microphone volume.

Have questions?
We’re here to help! Visit our Support Center at support.swann.com to get dedicated technical support, find answers to commonly asked questions, and more. You can also email us at any time via:
tech@swann.com

FCC STATEMENT

This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna

• Increase the separation between the equipment and the receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  FCC RF Radiation Exposure Statement Caution: To maintain compliance with the FCC’s RF exposure guidelines, place the product at least 20cm from nearby persons.
  WARNING: Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
  Frequency: 2412MHz-2472MHz, Maximum radio-frequency power: <=20dBm

IC STATEMENT

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
The device is compliance with RF field strength limits, users can obtain Canadian information on RF exposure and compliance.
This Class B digital apparatus complies with Canadian ICES-003. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

CE DECLARATION OF CONFORMITY
Hereby, Swann Communications, declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The full test of the EU declaration of conformity is available at the following internet address: www.swann.com/uk/compliance
Name and Address of the manufacturer:
Swann Communications Ltd., 2 Canon Harnett Court, Wolverton Mill, Milton Keynes, MK12 5NF, UK

RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

BUILT-IN BATTERY CAUTION

• Do not leave in an extremely low air pressure environment
• Do not leave in an extremely high-temperature environment
• Do not attempt to replace the battery or disassemble the product. There are no user-serviceable parts inside.
• Doing so will void the warranty and can result in a safety hazard

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