Shark RV1000 Series IQ Robot Vacuum FAQs

Shark RV1000 Series IQ Robot Vacuum FAQs

This article contains the FAQs for the RV1000 Series Shark IQ Robot Vacuum. This supports the following product SKUs RV1000, RV1000C, RV990CA and UR1000.

Welcome to the FAQs for Shark Robot’s RV1000 Series

FAQs

Maintenance Questions

How do I clean and replace the side brushes?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. Replace when visibly worn.
1. Remove side brushes. Carefully unwind and remove string and hair from side brushes.
2. Gently wipe the side brushes with a clean, dry cloth. Be sure to wipe off the bottom of each brush.
3. To reinstall, align the hole in the center of the brush over the post on the bottom of the unit.
4.Press the side brush down over the post until it clicks into place.

How do I clean the brushroll and how often should I clean it?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. Replace every 6-12 months or when visibly worn.
1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
2. Clean off any hair or debris buildup from the entire brushroll.
3. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place.
4. Close the brushroll access door and press down until it clicks into place

How do I clean the filter and how often should I clean it?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean Robot Dust Bin Filter weekly. Replace every 6 months.
1. Remove the dust bin from the robot and clear any accumulated hair or debris.
2. Use the tabs on the filter to pull it out of the dust bin.
3. Tap the filter clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
4. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot.
CLEAN PRE-MOTOR FILTERS ONCE A MONTH
1. To open the filter housing lid, hold the top right edge of the base and pull up on the lid.
2. With the lid open, remove the foam filter by the top handle, then lift out the felt filter underneath.
3. Tap the filters clean over the trash, then rinse them with cold water ONLY, as soap may damage them.
4. Allow filters to air-dry completely before reinstalling them. The pre- motor foam and felt filters should be replaced every 2.5 years.
CLEAN POST-MOTOR FILTER EVERY YEAR
1. Press the button at the top of the filter door, then tilt the door and lift it off.
2. Remove the post-motor filter from the base.
3.To reinstall the post-motor filter, insert it into the base and replace the filter door. The post-motor filter should be replaced every 3 years.
The Base Dust Bin holds up to weeks’ worth of dust and debris. Empty the bin when the debris level approaches the max fill line.
1. To detach the bin, press and hold the release button on the top and slide out the bin.
2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris.
3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. 4. Reinstall the bin by sliding it into the slot in the base until it clicks into place.
IMPORTANT : DO NOT use water to clean filter.

How do I clean the sensors and charging pads?

Clean as needed. Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth. Dock: Gently dust off charging contacts with a clean, dry cloth.

How do I empty the dust bin and how often should I empty it?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. The Base Dust Bin holds up to weeks’ worth of dust and debris. Empty the bin when the debris level approaches the max fill line. 1. To detach the bin, press and hold the release button on the top and slide out the bin horizontally. 2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris. 3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. 4. Reinstall the bin by sliding it into the slot in the base until it clicks into place.

How do I keep my robot from getting stuck in tight spaces, under furniture or on rug corners?

During your first few cleanings, you may need to make some small adjustments to optimize your Shark EZ Robot’s performance. – Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can’t be moved, block off the area with BotBoundary strips. – Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. – Your robot can easily climb over obstacles up to 3/4″ high. Obstructions higher than this may present a challenge. Use BotBoundary strips to block off these areas. – Also, if the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase BotBoundary strips.

How do I keep my robot from getting stuck on raised furniture legs?

Your robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary strips to block problem areas.

How do I remove hair or debris that is stuck in the front wheel?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use. Make sure we show popping off the wheel, not the kit.

App Related Questions

Can my robot be controlled with multiple mobile phones or other devices?

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean app on each device using the same username and password.

Does SharkNinja sell or share the data that it collects through its products?

SharkNinja does not sell our customers” data. We do not share personal information with third parties for any commercial or marketing purpose without asking you first. We may use information you provide to send you surveys about your SharkNinja product use or other direct marketing and communications from SharkNinja without asking you first and obtaining your permission.

How can I object to data processing about me?

Where permitted by applicable law, for example, the European General Data Protection Regulation (GDPR), you may object to SharkNinja’s processing of your personal information at any time. However, doing so may impact your use of SharkNinja’s Products and Services. See our Privacy Policy for more information.

How do I add a robot to my app?

1. Download and open the SharkClean app. (If this is your first time using the app, you will be prompted to create an account)
2. Follow on screen prompts to confirm your account and connect your robot to the app.
To add an additional robot to your app:
1. Click on name of your robot from the top of your home screen. A menu will appear.
2. Select Add a Robot and follow the instructions on screen.

How do I delete a robot from the app?

1. Open the SharkClean app.
2. Log in with your username and password.
3. Select the menu from the top left corner of the home screen.
4. Click on Settings.
5. Under Robots, select the robot you would like to delete.
6. Select Delete Robot.

How do I delete my SharkClean app account and data?

You can delete your SharkClean app account by contacting our Customer Service . Although your account can be deleted, data may exist in backup copies for some time before they are deleted, and we may retain certain data for a longer time if we are required to do so for legal reasons. For more information, see our Privacy Policy. Requesting to delete your SharkClean app account may result in the following: – You will no longer be able to use the SharkClean mobile app with your Wi-Fi connected Shark robots. The app requires a SharkNinja account for authentication and connecting to a connected robot. – Your Wi-Fi connected Shark robots will only have the ability to clean and return to the dock, which can only be activated by selecting physical buttons on the robot user interface. If you prefer, you can simply opt-out of receiving marketing communications instead of deleting the SharkNinja account by contacting us via email.

How do I download and install the app?

For Apple: – Tap on the App Store icon. – Search the Apple App Store for “SharkClean” – Tap on the SharkClean app. – Tap Install on the next page. Your installation should begin.
For Android : – Tap on the Play Store icon in the Play Store. – Search for “SharkClean.” – Tap on the SharkClean app. – Tap install on the Shark app page. Your installation should begin.

How do I know my robot has the latest software?

Shark is constantly innovating and will release new versions of software to optimize the performance of your robot and provide new features. To ensure you receive the latest software, please download the SharkClean app and connect your robot.

How do I set up Recharge & Resume if my robot does not clean the entire area on a single charge?

With Recharge & Resume, your robot returns to the dock, recharges, and can pick up where it left off. Press and hold the CLEAN button for 15 seconds to turn Recharge & Resume ON or OFF. The Recharge & Resume function is turned OFF by default. Turn ON Recharge & Resume for complete coverage if your home’s floor plan is bigger than 1800 sq. ft.
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings.
3. Select your robot.
4. Toggle the Recharge & Resume feature to the on position.

How do I switch to a different robot in the app?

If you have more than one Shark robot connected to your app, you can switch between robots as desired.
1. Open the SharkClean app.
2. Log in with your username and password.
3. Click on name of your robot from the top of your home screen. A menu will appear with all of your connected robots.
4. Select the robot you would like to use.

How do I turn off or quiet the voice on my robot?

Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you may do so in the app.
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings
3. Select your robot.
4. Select notification volume. You can lower or raise the volume or to completely turn it off, turn the volume to “0”.

How do I use my robot with Amazon Alexa?

1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
2. Search for “Shark Skill”
3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
4. Once enabled, you can ask Alexa to control your robot (i.e. “Alexa, tell Shark to start cleaning”).

How do I use my robot with Google Assistant?

To set up your robot with the Google Assistant on an Apple device:
1. Download the Google Assistant. Open it, and sign in.
2. Click the “Explore” icon.
3. Search for the “Shark” action and select “Try it”.
4. Allow google to link to your SharkClean account.
5. Sign in to your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark robot.
7. Congratulations! Your accounts are now linked. Use the voice command “OK Google, tell Shark to start cleaning” to send your robot into action.
To set up your robot with the Google Assistant on Android:
1.Download the Google Assistant. Open it, and sign in.
2. Click the “Explore” icon.
3. Search for the “Shark” action and select “Link”.
4. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
5. Congratulations! Your accounts are now linked. Use the voice command “OK Google, tell Shark to start cleaning” to send your robot into action.

How do Shark connected robots receive secure software updates?

When a connected robot connects to our secure cloud platform, it is notified of an available update and to download the software update. For mobile app update, you will receive a notification on your mobile device via the iOS or Android Store requesting that you update the SharkClean mobile app. If you have your SharkClean mobile app set up to automatically install updates, then the app will update automatically. The connection is authenticated to ensure that only a Shark robot can connect to the secure cloud. Each connection and download are cryptographically signed to assure it is an official SharkNinja update.

How does Shark secure its products?

At SharkNinja, we work hard to keep your data secure. We take a security-by- design approach and add multiple layers of protection around our connected robots. For example, we use HTTPS and Transport Layer Security while data moves between your mobile phone, your products (like your connected robot), and our cloud services. Our products also follow industry-standard security best practices, and we work with our suppliers and partners to make sure that our products are properly configured and continuously improved.

How does SharkNinja handle your data?

We handle data collected from your Shark connected robots and via the SharkClean mobile app as per our Privacy Policy with security in mind. The data is encrypted in transit. Data access is controlled and limited only to authorized personnel, who use it to help improve our products and provide you with a better customer experience.

How does SharkNinja keep the security features of its products up to date?

SharkNinja monitors and works with suppliers, partners, and security organizations to receive alerts and notifications regarding security patches for systems and service components used in Shark connected robots. Additionally, we put our connected robots through rigorous internal and external testing processes to address vulnerabilities.

How does SharkNinja secure the SharkClean mobile app?

The SharkClean mobile app is based on the security standards specified by Apple iOS and Android. The SharkClean mobile app is distributed only through the Apple iOS and Google Android stores, and users should only install the SharkClean mobile app from these platforms.

How does SharkNinja use data?

We use data to improve our products and services and make them more thoughtful and responsive to your needs. For example, the Shark EZ Robot uses sensors and a camera to collect data such as an obstruction in a room. This helps your robot create a map of the cleaning area to give you a better cleaning experience. For more information, see our Privacy Policy .

How is data secured while connected to the cloud?

All Shark connected robots communicate with the Shark cloud service using end- to-end encryption. Currently, we use AES 256-bit encryption and Transport Layer Security (TLS) v1.2 or higher. In addition to encryption of the traffic, we use robot identity management. All connected products have unEZue identities, and those identities are validated when they connect to our cloud.

What data does the Shark IQ Robot currently capture?

The Shark IQ Robot captures room images for mapping and navigation information via VSLAM. Once images are translated into architectural map data by VSLAM, the map is deleted locally from the robot. Some usage data, such as how long the Shark IQ Robot cleaned, whether it encountered any errors, and whether it functioned correctly, is sent to our Cloud so this data, along with the cleaning map, can be retrieved by your mobile app. The Shark IQ Robot does not send images used for navigation to the Cloud or the mobile app. The map that the Shark IQ Robot creates during a cleaning job is sent to the Cloud so it can be retrieved by the SharkClean mobile app.

What other information does the Shark robot collect and send back to SharkNinja?

The Shark EZ Robot captures images for architectural cleaning and navigation information through VSLAM. These images are deleted by the Robot within seconds once a cleaning map is created. On all Wi-Fi connected robots, usage data is sent to the Cloud so it can be retrieved by your SharkClean mobile app. Images captured and used for navigation are not sent to the Cloud. After each cleaning job, your Shark EZ Robot map data is automatically sent to the secure cloud so it can be retrieved by and viewed on your SharkClean App.

What voice commands can I use with my robot?

Here are the voice commands you can use: Amazon Alexa: -“Alexa, tell Shark to start cleaning.” -“Alexa, tell Shark to pause my robot.” -“Alexa, tell Shark to pause my bot.” -“Alexa, tell Shark to send my robot to the dock.” -“Alexa, tell Shark to send my bot to the dock.” -“Alexa, tell Shark to send my robot to the base.” -“Alexa, tell Shark to send my bot to the base.” -“Alexa, tell Shark to find my robot.” -“Alexa, tell Shark to clean the (name of the room).” Google Assistant: -“OK Google, tell Shark to start cleaning.” -“OK Google, tell Shark to pause my robot.” -“OK Google, tell Shark to send my robot to the dock.” -“OK Google, tell Shark to pause my bot.” -“OK Google, tell Shark to send my robot to the dock.” -“OK Google, tell Shark to send my bot to the dock.” -“OK Google, tell Shark to send my robot to the base.” -“OK Google, tell Shark to send my bot to the base.” -“OK Google, tell Shark to find my robot.” -“OK Google, tell Shark to clean the (name of the room).” NOTE: You can replace “Shark” with your robot’s name in all the above voice commands.

Why can’t I find the SharkClean app in the app store?

Try searching “sharkclean” (all one word) in the App Store. The SharkClean app is also only compatible with Apple (iOS 10 through iOS 13) and Android (OS 6 and above) devices.

Why does my app look different?

You may notice some differences as we have recently launched a new and improved version of the SharkClean app with a refreshed look. All of your favorite features and more are still available and generally located where you are used to. However, if you have any questions or need help navigating to one of your favorite features, please refer to the help section in the app.

How do I control my robot remotely through the app?

1. Download and open the SharkClean app (if this your first time using the app, you will need to follow the on-screen prompts to connect your robot to utilize the in-app features) If this is your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
2. Log in with your username and password.
3. If you have multiple robots, use the arrow located next to your robot name to toggle Select the robot you wish to clean with.
4. From the home screen, press the Clean button. If your map is complete and you have defined and named your rooms, a list will appear with all rooms.
If you wish to clean your entire home, select Start Cleaning. If you wish to clean specific rooms immediately, toggle Entire House to the off position and select the specific rooms you wish to clean. Press the Clean button on the home screen to start a cleaning (If your map is complete and you have created rooms, a list of your rooms will appear. To clean your whole home, make sure entire home is toggled on. To clean specific rooms immediately, toggle the rooms you wish to clean. Once your robot begins its cleaning mission, you can access several features:
1. You can adjust the cleaning mode using the button with the line indicators to the left of the dock button.
2. You can pause and resume your robot’s cleaning mission using the icon located in the center of the robot image.
3. You can instruct your robot to return to return to the dock using the ‘Dock’ button (the button with the house icon). You can also set Schedules for your robot in the app to clean the entire home, by selecting Schedule from your home screen and selecting the days/times you would like your robot to clean.

How do I define and name rooms?

1. You will receive a notification on the SharkClean app that your robot has completed its map of your home.
2. Using the menu, select ‘Map’
3. Select ‘Yes’ when asked does the map created look like your home.
4. Click the + button to add rooms and adjust room size by dragging the square to the desired size. Select from the pre-existing list of room names or use the custom name option to add your own. – NOTE: the layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under

How do I delete a map?

NOTE: If you delete your map you will not be able clean specific rooms.
1. Select Settings from the menu in the top left corner of your home screen.
2. Select your robot.
3. Select Map Data.
4. Select Delete Map Data.

How do I edit a map?

To edit rooms on the map:
1. Open the SharkClean app.
2. Log in with your username and password.
3. On the home screen of your app, select Map.
4. Select the pencil icon to edit your rooms or adjust the orientation of your map.
5. In the edit menu, choose ‘Rooms’ and press the name of the room to change the room’s name, size or position.
6. Or select ‘Rotation’ to rotate to entire map in 90-degree increments.
7. When finished, save your map and select done

How do I select specific rooms to clean?

1. Use the SharkClean app. From the home screen of the app, select Clean. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean immediately, then select Start Cleaning to clean. Or:
2. Use the voice command through Amazon Alexa or Google Home to clean 1 room. – “Alexa, tell Shark to clean the (name of the room).” – “Ok Google, tell Shark to clean the (name of the room).”

How does SharkNinja secure the map data?

Maps, along with other data collected by Shark connected robots, are protected consistent with industry standard security guidelines. In addition to encryption of the data and the connectivity, access to this data is strictly controlled and reviewed. SharkNinja has an authorization process in place to make sure the data is used for customer support and robot improvement efforts, for a better consumer experience.

How long will it take my robot to generate an interactive map?

It may take several cleanings for the robot to finish building an interactive map. Make sure your robot is fully charged before sending it out to clean. It may take 4-6 hours to reach a full charge. If there is an error, clear the object/issue and restart robot from the same spot. Make sure to open interior doors in rooms to be cleaned. Make sure the robot is running in good lighting. If running at night be sure to turn on your lights. NOTE: Avoid picking up or moving the robot or the Self-Empty Base. If either are relocated, the robot may not be able to generate a map or find its way back to the base.

Why doesn’t my interactive map look like my home?

The layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under.
1. If rooms or areas are missing from your map, delete the map and allow the robot to clean again to generate a new map
2. Make sure the lights are on, and that no thresholds or objects are blocking doorways.
3. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve.
4. In larger homes, we recommend turning on the Recharge & Resume feature to ensure the robot can cover all areas of your home. In rare cases, the area your robot is trying to map may also be too large for the robot’s memory.
5. If you are having difficulty interpreting your map, try adjusting the orientation using the Edit feature in the app.
Note: If you have furniture or other objects placed along the walls of your home, room shape may appear different from your true floor plan. This is expected behavior. If this issue persists:
1. Delete the existing map and re-map your home (close doors to areas you do not want the robot to clean to save memory for the map). To delete the map: – Go to map, press more, delete map, confirm.

How do I view the cleaning report?

1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
2. Log in with your username and password.
3. From the menu in the top left corner of the screen, select “History”.
4. Your history will show you cleaning reports from the last 30 days.

What should I do if my robot won’t connect to Wi-Fi or loses Wi-Fi connectivity?

– Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
– Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password. – Ensure your robot is turned on and you hear an audio prompt. – Do not use a VPN or a proxy server.
– Make sure Wi-Fi isolation is turned off on the router. There may be instances where your Shark robot may lose connectivity while operating, due to:
 Weak Wi-Fi signal.
Entering a zone that blocks Wi-Fi. It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.

General Questions

How do I charge my robot?

Your robot will return to the base after cleaning. If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to return to the base. The blue indicator lights on the robot show how much charge is remaining. While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot. – Make sure the power button on the side of the robot is in the ON (I) position. – Place the robot on the floor in front of the charging dock and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again. – The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock. – When the robot is docked correctly and begins to charge, it will beep and the base indicator light will show with an additional blue light illuminated. – If you do not hear a beep or the base indicator lights do not change, verify that the dock has power. The power indicator light on the side of the dock will be green if it is receiving power and there will be an additional blue light once it is successfully charging your robot. If you do not see a green light, try plugging the dock into a different outlet. – Note: It may take up to 60 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 60 seconds between adjustments.

How do I prevent my robot from getting caught on rug corners?

During your first few cleanings, you may need to make some small adjustments to optimize your robot’s performance. – Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal. – Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can’t be moved, block off the area with BotBoundary strips. – Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas.

How do I schedule a cleaning?

In the app, select “Schedule” from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature

How do I send my robot back to its dock?

Press the Dock button on the robot or in the app and your robot will immediately start searching for the dock. NOTE: Do not pick up the robot up if it is running. Only manually place the robot on the dock if it has low-to-no charge (one flashing red battery indicator or no indicator lights)

How does my robot decide where to clean?

Your Shark EZ Robot is designed with Auto Sense Navigation so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the Shark EZ Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your Shark EZ Robot appears to be spending a lot of time in one spot, don’t worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot’s cleaning path will ensure the entire floor is cleaned.

How long does my robot take to charge?

The robot will take about 4-6 hours to fully charge. It is charging when you see the battery indicator lights blinking blue in sequence

How long will my robot clean?

Cleaning times can vary depending on floor surface, square footage, the amount of debris, and the age of your robot. In normal cleaning mode (not Recharge and Resume), if your robot is running low on battery power, it will return to the dock to recharge. In Recharge and Resume mode, your robot is programmed to clean for no more than 60 minutes, return to the base to recharge, and then clean until its battery is low.

My robot didn’t return to the dock. How do I find it?

If your robot is stuck, it will send an audio alert so you can find it. You can also select the Find My Robot option from the home screen in the SharkClean app to locate your robot. NOTE: If your robot’s battery has run out, the Find My Robot option may not work and you will have to manually search for your robot.

What do the beeping sounds on my robot mean?

A beeping sound typically indicates start of cleaning and successful docking after cleaning. Please refer to the indicator lights on your robot.

Why does my robot have trouble transitioning between floor types?

Your robot can easily climb over obstacles and thresholds up to 3/4″. If there are areas that your robot cannot reach, you may have to lift it over the threshold or move the dock to another room.

Why does my robot not work on dark carpet?

In some situations, your robot’s cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons. Block off the area with BotBoundary strips.

Why does my robot power on when it gets knocked off the dock?

If your robot gets knocked off the dock, it will power on and attempt to return to the dock to continue charging. NOTE: The robot will empty dust unless it redocks within 60 seconds of last evacuation and debris into the base before continuing to charge.

Why does my robot return to the dock every 30 minutes?

When the Evacuate & Resume feature is enabled, your robot will return to its base after 30 minutes of cleaning to empty its dust bin, then resume its cleaning session. We recommend keeping this feature enabled for homes with pets or high-traffic areas. You can disable this feature in the app: 1. Go to the menu in the top left corner of your home screen on the app. 2. Select Settings. 3. Select your robot. 4. Toggle the Evacuate & Resume feature to the off position.

Why doesn’t my robot respond when I press the buttons?

In rare situations, the buttons may not respond to touch. If this happens, first turn the robot’s power OFF (0) and back on by pressing the power switch to the ON (I) position on the side of the robot. If all indicator lights remain off, the battery needs to be charged. Manually place the robot on the charging dock. The power switch on the back of the dock must be in the ON (I) position for the robot to charge. – The power switch on the side of the robot must be in the ON (I) position for the robot to charge. – The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock. – The Clean button should be aligned with the center of the dock. – When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will show as green with an additional blue light illuminated.

Why is my robot running on its own in the middle of the night?

The Recharge & Resume feature on your robot may be enabled. With Recharge & Resume, your robot returns to the dock, recharges, and can pick up where it left off. Enable the Do Not Disturb feature in the app to make sure your robot is not running when you don’t want it to.
To enable the Recharge & Resume feature in the app:
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings.
3. Select your robot.
4. Toggle the Recharge & Resume feature to the off position.
To enable the Do Not Disturb feature in the app:
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings.
3. Select your robot.
4. Toggle the Do Not Disturb feature to the ON position.

Why is my robot turning around in open spaces?

The robot’s navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly

Why won’t my robot clean my area rug?

Your robot may struggle with certain high-pile carpet types. If your robot continues to have issues with the area rug, use BotBoundary strips to block off the area

Will my robot fall down stairs?

Your Shark robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls. High-pile rugs, carpets & stairs – In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs. – To reduce this risk, ensure the edges of all rugs and carpets are at least 8 inches away from all stair ledges. – To block off these areas, place BotBoundary strips at least 8 inches from all stair ledges. Gaps between rugs, carpets & stairs – Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary strips can interfere with your robot’s performance. – When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs. – To prevent this, keep all rugs, runners, carpets, and BotBoundary strips at least 8 inches away from all stair ledges and corners. Marble stairs – In rare cases, your Shark robot may not be able to navigate near marble steps, and could possibly fall off them. – To block off marble steps, place BotBoundary strips at least 8 inches away from the edge of the top step.

How can I see where my robot has cleaned?

1. Open the SharkClean app (note: if your robot was not paired to the app, you will not be able to see the history).
2. Log in with your username and password.
3. Open the menu in the top left corner of the screen, select History.
4. The history screen will display your robot’s cleaning coverage for the last 30 days.
5. Tap the desired day to view the cleaning details.
Note:  If you run the robot multiple times in a day, the app will only generate the cleaning details for the most recent run.

How do I keep my robot from picking up or damaging cords or cables?

Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary strips. You may purchase additional BotBoundary strips here .

How do I set up my robot and prep my home for cleaning?

1. First set up your charging dock. Use the cord wrap behind the dock to shorten the cord as needed. Turn on the power switch on the back of the dock. The indicator light will illuminate when the dock has power.
2. Then, make sure that the power switch is turned ON (I) on the side of the robot.
3. Find a permanent location with strong Wi-Fi signal for your base in an open area that can easily be accessed by your robot. The base should be placed on a bare floor. If no suitable location on bare floor is available, set up the base on bare floor, or on carpet with the SharkMat. The more room in front of your dock without any obstructions, the better. Remove any objects that are closer than 3 feet from either side of the base, or closer than 5 feet from the front of the base. Prolonged direct sunlight can interfere with your IQ Robot’s navigation when docking, so avoid placing the dock under or around bright windows.
4. Next, remove any protective plastic including the plastic found both on the dock and the robot, and install the side brushes on the bottom of the robot.
5. To charge your robot, place it on the base with the power button in the ON (I) position. For the robot to be aligned correctly, set up the robot with its BACK side against the base. When charging begins, the robot will BEEP and the DOCK light will turn BLUE.
6. Next, prepare your home for cleaning. Clear cords and remove small objects like toys, socks and drapes from floors. Open interior doors in rooms you want your robot to clean. If there are areas you’d like to avoid, use BotBoundary strips to keep your robot out of them. For example, block off power cords or high thresholds. Before your first cleaning cycle, be sure to set up the SharkClean app to control your robot, capture your home map, and schedule cleaning cycles.

How does my robot map my home?

Your Shark IQ Robot is designed with IQ NAV advanced navigation technology so it can navigate around obstructions as it cleans your floors. Equipped with an upward-facing sensor located between the Clean and Dock buttons, your robot identifies unique reference points on your ceiling to aid its navigation. Please keep this sensor clear and do not cover. As it cleans, your robot will create a map of your home. It may take several cleanings for the robot to finish the map. Once mapping is complete, an Interactive Map of your floor plan will be available on the app. With the interactive map, you can name rooms, and send the robot to clean specific rooms immediately. Certain obstructions may prevent the robot from cleaning some areas of your home. i.e. thresholds, furniture, etc. With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be generated in the app

My robot seems to have shorter runtime than expected. What should I do?

If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.
The three lights above the Clean button indicate your robot’s level of charge.
– 2 blinking blue bars: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions.
– 3 solid blue bars: your robot is fully charged and ready to clean.
 – 2 solid blue bars: your robot is mostly charged and ready to clean.
– 1 solid blue bar: your robot’s battery is getting low and needs recharging.
– 1 flashing red bar: your robot’s battery has run out of charge and/or is critically low.
Manually place your robot on the charging dock. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock. When the robot is docked correctly the green light on the side of the dock will turn from green to blue.
Note:  It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
– All battery indicator lights are off:
– Your robot’s battery may be out of charge. Manually place your robot on the charging dock. Follow the steps listed above.
– Confirm that the power switch is on. Press the power switch on the side of the robot to position (I) to turn on power.
– If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode. If you are still experiencing issues, try replacing the battery.

What does the camera on Shark IQ Robot do? Does it record video?

The camera (along with the sensors on the Shark IQ Robot) is used to create a map of your room(s) in order to ensure complete coverage. It does not record video or images, nor will video or images be shared with SharkNinja or third parties. The images the Shark IQ Robot captures are translated in a simplified architectural cleaning map and then deleted by the robot.

What should I do if my robot frequently gets stuck?

During your first few cleanings, you may need to make some small adjustments to optimize your robot’s performance.
– Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal.
– Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can’t be moved, block off the area with BotBoundary strips.
– Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
 – Your robot can easily climb over obstacles up to 3/4″ high. Obstructions higher than this may present a challenge. Use BotBoundary strips to block off these areas. – If the dock or base is blocked by obstructions, your robot may have difficulty returning to it.
– Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase additional BotBoundary strips here .
– Make sure to run your robot in well-lit conditions. If you run your robot at night, make sure to keep the lights on in the rooms to be cleaned.
– In some situations, your robot’s cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons.
– Block off the area with BotBoundary strips. You may purchase additional BotBoundary strips here .
Note:  we do not recommend placing BotBoundary under a rug.

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