VIKING E-1600BLT2IPEWP VoIP Tower Phones Instruction Manual

Example 1: On-Premise SIPPhone System
(Panasonic TDE 100/200)| Example 2: Cloud BasedService Provider (Voip.ms)| Example 3: Cloud-Based Service Provider requiring
Outbound Proxy and Authentication ID (Ring Central)
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| |

D. Configuring VoIP Tower Phone VLAN Settings

Tagging”.
Step 3.| Set the VLAN tag ID by selecting an integer (1 to 4094) in “ID for all packets”.
Step 4.| Set the Priority Code Point (PCP) value for all not SIP and RTP packets in the “PCP for all packets” input (0 is default, priorities are from low to high: 0, 1, 2, 3, 4, 5, 6, 7). Set the “PCP for SIP packets” (3 is default). Set the “PCP for RTP packets” (5 is default).

E. Manually Resetting the Security Code to Enter Programming

Step 1.| Power down the VoIP Tower Phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Press and hold the call button, then reconnect the LAN Cable (RJ45 plug).
Step 3.| Continue to hold Call button until you hear 2 beeps, (approximately 6 seconds). Then release the button. The LED will remain off for the first 3 seconds, flash slowly for 3 seconds then fast flash (after 2 beeps), indicating when to release button.
Step 4.| The security code is now reset to 845464 (factory default).
Step 5.| You can now enter programming by following the steps in section A.

F. Manually Resetting All Network Parameters to Factory Default

Step 1.| Power down the VoIP Tower Phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Press and hold the Call button, then reconnect the LAN Cable (RJ45 plug).
Step 3.| Continue to hold t he Call button until you hear 2 beeps, (approximately 6 seconds). Continue to hold reset button until you hear 4 more beeps, approximately 6 seconds later, then release the button. The LED will remain off for the first 3 seconds, flash slowly for 3 seconds (2 beeps), fast flash for 6 seconds (4 beeps), then light steady indicating when to release button.
Step 4.| You can now enter programming by following the steps in section A.

Programming Features Index

Relay Mode (Door Strike. Outbound Call. In / Onsand Cat Deonaell, LV-IK Contra. Ring. Red ann. factory set to Dooretaxe ]| 15| 15
Relay AcIlvalon Canmand (I a2 cligits. factory sotto SonNOM Rehm Mode must be set to Doorstieto| 16| 16
Relay Activation Time (0 5.99  seconds. factory set to 3 seconds)| 17| 10
Relay BOLT Vahan. II – 3 a Disabled. factory set to 3)| 18| 16
Reay Latch Commands (Enabled or Disabled. factory sal to Enabled) NOTE: Reray Mole musE be set 10 Door Strike| 19| 10
Aremating Svelich A011041| 20| 16
Speaker Mode (ON. OFF / Solent Monitor or OFF until Answered. factory set lo ON)| 21| 10
Speaker Volume (0 – S. faddy Set to 1)| 22| 16
FUN: Yawn° (0. 9. factory set to 5)| 23| 10
Microphone Volume (0 – S. 0 4 Auto. Nasty set lo 5)| 24| 17
Toult.14ten Delay (VOX) (0 1 . 0.9 hornet, factory Set 100 D SeCOndal| 25| 17
bland Audio Call Prowess (Enabled. Disabled. factory set to Enabled)| 26| 17
In-Sand Audio Detect SenativItY II – 9. I – mourn. 9 – maxima-0 factory set to 5. power Cycle unn after Senna)| 27| 17
Repeal Announcement Cipta| 28| 17
Lap Counter ( 1 . 9 or 13.1saded. factory set to Dahled)| 29| 17
Call Lenge”. Time Out (di bled or 1 – 9 minutes. factory sell 3 mins)| 30| 17
Inbound Cal Mode r Dleatried. Auto Answer. Auto Answer.Secure. Ring. Rini: nen AGC. Factory rat to Auto Anxwer I| 31| l7
Ring Cadence (faclorty sal to Normal. 2 secretes on 4 seconds on)| 32| 18
Dial Next Number on RNA r Rib No Areareo(drsabled. 1 . 9 – number of rings. factory set 10 7)| 33| l8
Dial Ned NuMber on may (disabled Of enabled. factory set to enabled)| 34| 18
Send ID Marlton as (RFC 2033 or in Band OTMF. Factory set to RFC 20331| 35| l8
Call LED Mode (OFF. Enby Plume. Emergency Phone or Emergency Outbound only. Wiry set to Entry Prone)| 36| 19
Cal LEO Control (Aulornalle or enter to Pent factory set to Automate)| 37| 19
Mute Current/ Next Atom| 38| 19
Permanent Harm Mute (factory set to Alarm Tones Enabled)| 39| 20
IP Firmware| 40| 20
Um Firmware| 41| 20
ImearbEsecd| 42| 20
Clear Phone Servings| 43| 20
Clear IP SetUngs| 44| 20
Oizonoslics (used to check mt. Shaker and relay OperatiOnS)| 45| 20

Programming Features

1. Unit Name
   Up to a 31-character unit name can be assigned to the VoIP Tower Phone being programmed.

2. SIP Server
   Enter the IP address or URL of your SIP server or service provider in this field. The SIP server IP address is limited to 74 characters. Note: If an alternate SIP server IP address is programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters. Note: If the outbound proxy is not required, enter the SIP server IP address into the Outbound Proxy field.

3. Peer-to-Peer Settings
   When set to Peer to Peer mode, a SIP server is not used. The unit should be programmed with a Static IP Address and Username, a password is not used. Caller ID can be programmed if needed. Simply call the unit by entering the programmed “username@192.168…(Static IP address for the unit)”. The static IP address is normally programmed into a page button on the VoIP telephones.

4. Outbound Proxy
   If your SIP provider requires an outbound proxy IP address enter it in the Outbound Proxy field. If the outbound proxy is not required enter the SIP server IP address into the Outbound Proxy field. Note: If not required, this field must match your SIP server IP address.

5. Authentication ID
   If your SIP provider requires an Authentication ID, enter it in the Authentic. ID field. If Authentication ID is not required, leave this field blank.

6. Register Fails (Re-Resolve or Alternate Server)
   When registered to a SIP server in the event that registration is lost you can program the unit to re-resolve using the current SIP server IP address or route pages through an alternate SIP server. With Alternate Server selected enter the IP address of the alternate SIP server in the field next to the Register Fails drop-down box. Note: With an alternate SIP server IP address programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters. Note: A majority of the features below can also be Touch Tone (In-Band DTMF) programmed. See DOD 949.

7. Speed Dial Phone Numbers
   Note: Up to 79 digits can be stored in each of the 5 speed dial phone number positions. The number programmed in the first location under “Speed Dial Numbers” is the telephone or extension number that is dialed when the call button is pressed. Additional numbers (if programmed) will be dialed when there is no answer and the Dial Next No. on Ring No Answer feature is enabled. The VoIP Tower Phone will also detect busy and move on (Dial Next Number on Busy Enabled). The VoIP Tower Phone will cycle through the programmed Speed Dial numbers until answered.

8. Security Code
   The security code allows the user/installer to program the VoIP Tower Phone. It is recommended that the factory set security code be changed. Factory Setting: 845464
   Note: The security code must be 6 digits and cannot include a Q or a #.

9. ID Number:
   The ID Number (1 – 6 digits) is used by emergency personnel to identify the location of the caller and is given out when the receiving party presses a Q. This ID number is transmitted as In-Band DTMF. This can be cleared out by leaving the field blank. Factory Setting: 987654

10. Access Code
    The Access Code is used for remotely operating the relay (Doorstrike, Mag- Lock, etc) by calling into the unit. This code provides basic security and only allows the operation of the relays and not the ability to change any of the programming parameters. Once entered, any of the “Remote Access Operation Commands” can be used. The code can be 1 – 6 digits in length and cannot contain a “Q” or “#” or match the numbers used for the security code. Simply call the VoIP Tower Phone (set to auto-answer/auto-answer secure), the unit will automatically answer the line and output one beep. You then enter the programmed 1 – 6 digit access code, 2 beeps should be heard. You can now enter any “Remote Access Operation Commands” (see page 21). This code will also enable audio to/from the speaker and the caller. The access code can be cleared (by leaving the field blank) if this additional level of security is not required. Factory Setting: 123456

11. Audio File (optional)
    The VoIP Tower Phone Emergency Announcement can be uploaded with any user- edited WAV file. See “WAV File Guidelines” below. Alternatively, the announcement can be recorded via a telephone call (See section 12 below). WAV File Guidelines:

be loaded.
4| When saved, wave files will be converted to 8KHz, mono, 16 bit, PCM.
5| The internal flash memory can hold up to 28 seconds of recorded audio.

Note: Applications such as Sound Forge, Audacity, and Windows Sound Recorder can be used to create the WAV files.

12.  Recording Emergency Announcements from a Phone
    Step 1.| Call into the VoIP Tower Phone with a Touch-Tone phone and access programming by entering the security code (845464 is the factory default).
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    Step 2.| Enter 4, wait for the tone and then begin recording (28 seconds of record time is available).
    Step 3.| Enter # to stop the recording. Playback (for reviewing) is automatic.
    Step 4.| Enter 5 to review the announcement again.
    Step 5.| If you choose to not use a voice announcement, enter *3 to clear the recording.

Example: “Hudson Elementary School, classroom number 216 needs assistance. Press the star (*) key on your telephone to hear this announcement again.”

13. Relay Internal / External
    With the relay set to “Internal”, the VoIP Tower Phone will activate its onboard relay for door strike/gate control. The Relay should be set to “External” for higher security installations when using a Viking remote model RC-4A relay controller to activate the door strike / gate controller (see DOD 582). Factory Setting: Internal

14. Relay Mode
    Door strike Mode. When programmed for Doorstrike Mode the relay will momentarily activate for the preprogrammed relay activation time after detecting the correct relay activation command (one or two digit touch tone) from the called party.
    Outbound Call Mode. When programmed for Outbound Call Mode the relay will activate continuously for the duration of any outbound call from the Emergency/Entry phone. This mode is useful for activating strobe lights for Emergency VoIP phones.
    Inbound/Outbound Call Mode. When programmed for Inbound/Outbound Call Mode the relay will activate continuously for the duration of any inbound or outbound call to or from the Emergency/Entry phone. This mode is useful for turning on IR flood lights, VoIP phones with cameras, etc.
    Doorbell Mode. When programmed for Doorbell Mode the relay will momentarily activate the relay for the preprogrammed relay activation time on any outbound call from the Emergency/Entry phone. This mode is useful for activating a door chime, etc. When activating door chimes, a 0.5 – 1 second relay activation time is recommended. LV-1K Control Mode. When programmed for LV-1K Control Mode the relay will activate continuously while the Emergency/Entry phone is powered and registered to the SIP server. In the event the unit loses power and/or SIP registration the relay will turn off, activating LV-1K’s flashing LED and audible beep signals.
    Ring Mode. When programmed for Ring Mode the relay will continuously activate while the ringing extension is called. This mode is useful for activating a Viking model SL-2 strobe light, etc. Ring Flash Mode. When programmed for Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence while the ringing extension is called. This mode is useful for activating a Viking LPL-1 Remote Visual Indicator, etc. Factory Setting: Door Strike

15. Relay Activation Command
    The one or two-digit code stored in the Relay Activation Command is the touch tone command that the person being called must enter on their phone in order to momentarily activate the relay to control a door strike, mag-lock, gate controller, or another device. The code can contain the characters 0 – 9, # or Q. The code cannot match a relay latching command (Q1, Q0). The code must be entered while the remote phone is communicating with the Speakerphone. Factory Setting: QQ

16. Relay Activation Time
    The value stored in the Relay Activation Time is the amount of time the relay will be energized after a correct momentary touch tone command is entered. This number can range from 0.5 – 99 seconds. This also affects timing in Doorbell Mode. Factory Setting: 5 seconds

17. Relay Buzz Volume
    The relay activation tone is a buzzing sound that is heard from the speaker when the door strike relay is activated. After the called party enters the correct relay activation command, the called party will hear 2 short confirmation beeps and the entry phone will output a buzzing sound (relay activation tone) while the door strike relay is activated. The tone (buzz) length will match the relay activation time up to a maximum of 5 seconds. The tone (buzz) can be programmed to three different volume settings 1 = Low, 2 = Medium, 3 = High or it can be disabled. Factory Setting: 3

18. Relay Latch Commands
    When set to “Enabled” the Remote Access Operation Commands (Q0 to Q1) to Un- Latch or Latch the relay are enabled. These can be entered on a Inbound call after the access code is dialed (if programmed). When set to “Disabled” the Remote Access Operation Commands (Q0 to Q1) to Un-Latch or Latch the relay are disabled. Disabling the Latch commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a latch command leaving a gate open/closed, etc. Factory Setting: Enabled

19. Alternating Switch Action (Panic Button Mode)
    With Alternate Switch Action Enabled the CALL button alternately connects and disconnects calls. With Alternate Switch Action Disabled the CALL button connects calls only. Pressing the button again after the call has been initiated will not terminate the call. Factory Setting: Enabled

20. Speaker Mode
    The Speaker Mode can be set to one of the following three modes. Factory Setting: ON OFF/Silent Monitoring Mode: In the “OFF” mode the speaker is disabled at all times. However, the speaker can be enabled after communication has been established by entering the touch tone command “9#”. The speaker will remain on for the duration of the call. ON (factory setting): In the “ON” mode the speaker is enabled during Inbound and Outbound calls. OFF Until Answered: In the “OFF Until Answered” mode the speaker will remain silent during dialing and will not turn on until the called party has answered.

21. Speaker Volume
    The Speaker volume can be set from 0 – 9, 0 = lowest volume setting, 9 = highest volume setting. Adjusting this will set the volume level for incoming/outgoing Phone calls. Factory Setting: 3

22. Ring Volume
    When set to Ring or Ring with AGC, The E-1600-IP Series Phone will output a loud ring when it is called. The level can be adjusted from 0 – 9. Factory Setting: 5

23. Microphone Volume / Automatic Noise Cancelling Mode
    The microphone volume can be set from 1 – 9, 1 = lowest volume setting, 9 = highest volume setting. Alternatively, the microphone can be placed in the “Auto” Automatic Noise Cancelling mode. With the mic in Auto mode, when background noise increases, the mic gain will automatically decrease. When background noise decreases the mic gain will automatically increase. The Auto mode is useful in applications where the background noise level can change drastically. Factory Setting: 5

24. Talk / Listen Delay (VOX)
    This feature selects switching time between talk and listens to modes (VOX switching time). The Talk/Listen Delay can be programmed from 0.1 – 0.9 seconds. Factory Setting: 0.5 seconds

25. In-Band Audio Call Progress
    The In-Band Audio Call Progress Detection can be set to enable or disabled. In-Band Audio Call Progress detection should be enabled in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio for ringback or busy detection. Factory Setting: Enabled.

26. In-Band Audio Detect Sensitivity
    The In-Band Audio Detection level (Sensitivity) can be set from 1 – 9, 1 = minimum setting, 9 = highest setting. Increasing or decreasing the sensitivity may be required in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio detection. Factory Setting: 5

27. Repeat Announcement Option
    The VoIP Tower Phone can be programmed to play the announcement from 1 – 9 times or to continuously repeat the announcement every 6 seconds until a Touch Tone Q is detected from the distant party. The call-connected LED will turn on automatically after the announcement has stopped repeating. Factory Setting: 1 (play the announcement 1 time)

28. Lap Counter
    With the lap counter disabled, if the VoIP Tower Phone is programmed to dial the next number on ring-no-answer and/or busy signal, the VoIP Tower Phone will continuously call its programmed phone numbers forever until the call is answered.
    The lap counter is a programmable counter that determines how many times the VoIP Tower Phone will cycle through its list of up to 5 Speed Dial phone numbers, before it stops the dialing process and hangs up. When all of the programmed phone numbers have been dialed, the lap counter is incremented and the dialing process repeats. When the lap counter has been met, the dialing process stops and the VoIP Tower Phone hangs up. Factory Setting: Disabled

29. Call Length Timeout
    This feature selects the maximum length of time that calls can be connected. Programmable in increments of 1 minute up to a maximum of 9 minutes or disabled. With the call length disabled, the VoIP Tower Phone must rely on a call-ended signal, busy signal, Ring No Answer limit, or touch-tone # to hang- up. Factory Setting: 3 minutes

30. Inbound Call Mode
    The Inbound Call Mode determines how the VoIP Tower Phone handles incoming SIP calls. One option is to generate a loud ring sound through the speaker. The VoIP Tower Phone can also auto answer a SIP call to transmit a page, control the relay or listen to transmit audio from the microphone. The last option is the silent monitor mode, which allows callers to listen to the transmit audio from the microphone. The “secure” options for auto answer require the callers to dial the access code in order to transmit a page, activate the relay or activate the optional RC-4A relays. Factory Setting: Auto Answer Disabled – Inbound SIP calls are not allowed.
    Auto Answer – Inbound SIP calls are auto answered on the first ring. This can also be used for Silent Monitoring by changing the Speaker Mode to ‘OFF/Silent Monitor”, See page 16. For more security use the Auto Answer Secure Mode.
    Auto Answer Secure – In the “Auto Answer – Secure” mode, the phone will automatically answer an incoming call on the first ring. The unit will then output 2 beeps but will not go into two-way voice mode. After the 2 beeps are heard, you will have 10 seconds to enter the pre-programmed 1-6 digit Access Code (see section 10 on page 14). When the correct code in entered, 2 beeps will be heard and the unit will enable the Two-Way Mode (mic and speaker audio). After the correct Access Code is entered, any of the “Remote Access Operation Commands” can be used (see Operation, section B on page 21). Note: If the wrong Access Code is entered or more than 10 seconds have elapsed, the phone will output 3 beeps and disconnect. Ring: In the “Ring” mode the speaker phone will not automatically answer an incoming call but will output a loud ring signal out of the speaker in a 2 seconds on, 4 seconds off ring pattern. There are four available ring cadences. Ring with AGC: In the “Ring with AGC” mode the speaker phone will not automatically answer an incoming call but will output a loud ring signal out of the speaker in a 2 seconds on, 4 seconds off ring pattern. The phone will automatically increase or decrease the ring volume based on background ambient noise. The call can then be answered by momentarily pressing the call button.

31. Ring Cadence
    The Ring cadence can be programmed to one of 4 different cadences. Factory Setting: Normal Ring Normal Ring (single ring, 2 seconds on 4 seconds off) factory setting
    Double Ring (double ring, 1 second on 0.5 seconds off 1 second on 3.5 seconds off) Short-Short-Long (triple ring, 0.5 seconds on 0.5 seconds off 1 second on 3 seconds off) Short-Long-Short (triple ring, 0.5 seconds on 0.5 seconds off 1 second on 0.5 seconds off 0.5 seconds on 3 seconds off)

32. Dial Next Number on Ring No Answer
    If enabled and a ring-no-answer is detected, the VoIP Tower Phone will dial the next programmed Speed Dial number after the programmed amount of rings. A momentary press of the call button will dial the first programmed Speed Dial number. Factory Setting: 7 (will redial after 7 rings)

33. Dial Next Number on Busy
    If enabled and a busy is detected, the speakerphone will dial the next programmed Speed Dial number. A momentary press of the call button will dial the first programmed phone number. Factory Setting: Enabled

34. Send ID Number as
    The I.D. number can be transmitted as RFC 2833 or as In-Band DTMF. Factory Setting: RFC 2833

35. Call LED Mode
    The “Call” LED on the VoIP Tower Phone can be programmed to one of four different modes.
    Factory Setting: Entry Phone
    OFF Mode: Useful for silent monitoring applications. In this mode the LED will not light during normal operation. It will only light (blink) if it cannot register with the programmed SIP server or while manually resetting all network parameters to factory default.
    Entry Phone Mode: The LED will remain ON in the idle state, turn off while the button is pressed, blink during dialing, light steady when the call is answered, then turn OFF momentarily when the call is completed. Emergency Phone Mode: The LED will remain OFF in the idle state, blink during dialing, light steady when the call is connected, then turn OFF when the call is completed. Emergency Phone Outbound Only: On outbound calls, the LED will remain OFF in the idle state, blink during dialing, light steady when the call is connected, then turn OFF when the call is completed. On inbound calls, the LED will remain off. This is useful for silent monitoring on inbound calls.

36. “Call” LED Control
    During outbound SIP calls the “CALL” LED can be programmed to light automatically when the called party has answered or only light after the called party has entered a touch-tone “Q”. Factory Setting: Automatic

37. Mute Current / Next Alarm
    A network failure alarm will be indicated by providing 3 beeps every 30 seconds. A network failure indicates the unit is not registered to the SIP server or there is a communication failure with the gateway. The three beeps can be muted by clicking on “Mute Current / Next Alarm”. The Status LED will continue to flash to assist in troubleshooting. The alarm beeps can also be permanently disabled. See Permanent Alarm Mute.

38. Permanent Alarm Mute
    Selecting “Alarm Tones Disabled” will mute all alarm tones indefinitely. To re-enable alarm tones select “Alarm Tones Enabled”. Factory Setting: Alarm Tones Enabled

39. IP Firmware
    If new VoIP Tower Phone firmware is available, after opening the programming software a pop window will come up asking you if you would like to update firmware. An alternative method of updating can be done by clicking the IP firmware “Update IP” button. You can then browse to the folder that contains the PIP file for updating the unit’s IP firmware. This method is typically only used when Viking Technical Support has sent you updated IP firmware

40. Unit Firmware
    If new VoIP Tower Phone firmware is available, after opening the programming software a pop up window will ask if you would like to update firmware. Another way to update is accomplished by clicking the Unit firmware “Update Unit” button. You can then browse to the folder that contains the HEX file for updating the unit’s firmware. This method is typically only used when Viking Technical Support has sent you updated firmware.

41. Import / Export
    The Import / Export feature is useful for backing up all the VoIP Tower Phone’s programming or for importing programming when installing multiple units with a majority of the same programming.

42. Clear Unit Settings
    Clicking on the “Clear Unit Settings” button in programming will reset all of the Programming Features back to their factory default settings. Note: This command will not change or reset your IP settings.

43. Clear IP Settings
    Clicking on the “Clear IP Settings” will reset all of the IP settings back to their factory default settings. This also clears paging Group settings and Addresses. Note: This will not effect any speaker or paging settings.

44. Diagnostics
    The Diagnostics section in the Viking IP Programming can be used to test the functionality of the mic, speaker and the onboard relay. Note: This will not work when relay mode is set to external or Alarm.

Operation

A. “HELP” Button
When the “HELP” button is pressed, the VoIP Tower Phone dials a pre-programmed telephone number. The Call Connected LED momentarily flashes during dialing. In the event the line is busy or there is a ring-no-answer, the unit can be programmed to call additional phone numbers.
The phone then cycles through up to 5 pre-programmed emergency numbers until the call is answered. When the call is answered, the digital voice announcer will automatically play to identify the location of the emergency call. The phones are factory programmed to play the announcement once, and then automatically light the “Call Connected” LED to show that handsfree communication to emergency personnel is established. The Q key will send the I.D. number (if programmed), and play the announcement again. The distant party will know the location of the emergency call by either the voice announcement or by decoding the touch tone I.D. number. Once the “Call Connected” LED is on, the # key can be used to force the phone to hang-up.
B. “INFO” Button (E-1600BLT2IPEWP)
When the “INFO” button is pressed (E-1600BLT2IPEWP only), the phone goes off- hook and dials the first “INFO” phone number programmed. If a busy signal is detected or the call goes unanswered, the phone will cycle through all five “INFO” phone numbers until the call is answered. When answered, handsfree communication is established. Note: The voice announcement is for Emergency/Help calls only and will not play on a call initiated from the “INFO” button.
C. Remote Access Operation Commands
The following commands can be entered after answering an inbound call from the emergency phone. The commands can also be entered on an outbound call to the emergency phone. After the emergency phone auto answers the call, two beeps will be heard. If the access code has been disabled, you can now enter the Remote Access Operation Commands below. If an Access code has been programmed, enter the Access code digits. With the correct code entered, two beeps will be heard and you can now enter the Remote Access Operation Commands below.

factory set to QQ).
Un-Latch Relay| 0| Un-latch (deactivate) the relay.
Latch Relay| 1| Latch (continuously activate) the relay.
Disconnect| #| Disconnects or forces the emergency phone to hang up.
Send ID and Play Message| *| Send I.D. number (if programmed) and plays the announcement.

• Note: Latching commands must be enabled (Q6) in programming.

Troubleshooting

If the unit cannot register with the programmed SIP server, the LED will blink on and off every two seconds, and three error beeps will be heard every 30 seconds until communication is restored. This alerts a potential user of a problem with the device that will prevent an emergency phone call from being made.
You may silence the error beeps, per instance, by pressing and holding the HELP button for 5 seconds or by clicking the “Mute Alarm Until Next Failure” button in the Viking VoIP Programming Software (see section B on page 9). The error beeps automatically re-enable once the unit is registered, to alert of any new problems that arise.

Related Products

ADA Compliant VoIP Emergency Phones with Built-In Dialer and Digital Voice Announcer
The 1600-IP Series ADA-Compliant VoIP Emergency Phones are designed to provide quick and reliable hands-free communication for SIP VoIP phone systems with PoE. All 1600-IP Series phones meet ADA requirements for elevator/ emergency telephones and can be programmed from any Touch Tone phone or PC on the same LAN. The phones can dial up to 5 programmable emergency numbers. In addition, the E-1600-20-IP, E-160022-IP, E-1600-52-IP and E-1600-TP2IPEWP feature a second “INFO” button that will dial up to 5 non-emergency numbers.
The 1600-IP Series phones can be programmed to automatically deliver a digital announcement to identify the location of the emergency call. Alternatively, a DTMF Touch Tone code may also be delivered. A “Call Connected” LED can be initiated manually or automatically. All programming parameters, including phone numbers and location numbers, are stored in non-volatile memory, requiring no batteries. All units are PoE-powered. For outdoor installations where the unit is exposed to precipitation or
condensation, select 1600-IP Series phones are available with Enhanced Weather Protection (EWP). EWP products feature foam rubber gaskets and boots, sealed connections, gel-filled butt connectors, as well as urethane or thermal plastic potted circuit boards. For more information, see DOD 859.

Warranty

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPOAT RT:715-386-8666
Our Technical Support Department is available for assistance Monday through Friday 8:00am to 5:00pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.

RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:

1. The customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a
   a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
   VIKING ELECTRONICS 1531 INDUSTRIAL STREET HUDSON, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on carton: In large printing, write the RA number on the outside of each carton being returned.

RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. The customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the RA number, return the approved equipment to your distributor. Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the same RA number.
4. The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

TWO-YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number. This warranty does not cover any damage to the product due to lightning, over-voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER. EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED. IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
If trouble is experienced with the E-1600-BLTIPEWP / E-1600BLT2IPEWP / E-1600-ASTIPEWP / E-1600AST2IPEWP phone, for repair or warranty information, please contact: Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 715-386-8666
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such tests in off-peak hours, such as early morning or late evenings.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
CANADA
This class A digital apparatus complies with Canadian ICES-003.
Product Support:715-386-8666
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

DOD 249
Printed in the U.S.A
ZF303710 REV E

Documents / Resources

| VIKING E-1600BLT2IPEWP VoIP Tower Phones [pdf] Instruction Manual
E-1600BLT2IPEWP, VoIP Tower Phones, E-1600BLT2IPEWP VoIP Tower Phones
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References

• Security & Communication Systems - Access Control | Viking Electronics, Inc

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