Shark AI VACMOP RV2000WD / AV2000WD Series Robot Vacuum & Mop FAQs

Shark AI VACMOP RV2000WD / AV2000WD Series Robot Vacuum & Mop FAQs

This article contains the FAQs for the RV2000WD / AV2000WD Series. This supports the following product SKUs AV2001WD, RV2000WD and AV2000WD.

FAQs

App Related Questions

How do I download and use the SharkClean app?

For Apple:
1. Tap on the App Store icon.
2. Search the Apple App Store for “SharkClean”
3. Tap on the SharkClean app.
4. Tap Install on the next page. Installation should begin.
For Android:
1. Tap on the Play Store icon in the Play Store.
2. Search for “SharkClean.”
3. Tap on the SharkClean app.
4. Tap install on the Shark app page. Installation should begin.

How do I know my SharkClean® app is on the latest version?

Shark® is constantly innovating and will release new versions of SharkClean® app to optimize the best cleaning performance of your robot and provide new features. To ensure you are on the latest version, please search for the SharkClean® app in the app store (Apple) / play store (Android), and check and download for updates.

How do I use my robot with Amazon Alexa?

1. Open the Amazon Alexa app, go to the menu, and select Skills. Or go to the Alexa Skills store on the Amazon website.
2. Search for “Shark Skill”.
3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
4. Once enabled, you can ask Alexa to control your robot (i.e. “Alexa, tell Shark to start cleaning”).

How do I use my robot with Google Assistant?

To set up your robot with the Google Assistant on an Apple device:
1. Download the Google Assistant. Open it, and sign in.
2. Click the “Explore” icon.
3. Search for the “Shark” action and select “Try it”.
4. Allow Google to link to your SharkClean account.
5. Sign in to your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark robot. Congratulations! Your accounts are now linked. Use the voice command “OK Google, tell Shark to start cleaning” to send your robot into action.
To set up your robot with the Google Assistant on Android:
1. Download the Google Assistant. Open it, and sign in.
2. Click the “Explore” icon.
3. Search for the “Shark” action and select “Link”.
4. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. Congratulations! Your accounts are now linked. Use the voice command “OK Google, tell Shark to start cleaning” to send your robot into action.

What voice commands can I use with my robot?

Here are the voice commands you can use with your Shark Robot: Amazon Alexa: “Alexa, tell Shark to start cleaning.” “Alexa, tell Shark to pause my robot.” “Alexa, tell Shark to pause my bot.” “Alexa, tell Shark to send my robot to the dock.” “Alexa, tell Shark to send my bot to the dock.” “Alexa, tell Shark to find my robot.” Google Assistant: “OK Google, tell Shark to start cleaning.” “OK Google, tell Shark to pause my robot.” “OK Google, tell Shark to send my robot to the dock.” “OK Google, tell Shark to pause my bot.” “OK Google, tell Shark to send my robot to the dock.” “OK Google, tell Shark to send my bot to the dock.” “OK Google, tell Shark to find my robot.”

What is UltraClean Mode™?

UltraClean Mode™ allows your robot to perform targeted cleaning missions around your
home in areas that need a deeper clean.  In this mode your robot will use incredible suction to pick up dirt and debris on all floor types—all while methodically cleaning row by row to ensure nothing is missed.

Use UltraClean Mode™ in Zone, Room Select or Spot Clean.
To enable UltraClean Mode™:
1. Open your SharkClean® app.
2. Select the area you want cleaned—a room, a zone, or a spot.

3. Click “ULTRACLEAN” and your robot will begin.
4.Alternatively, holding down the “Clean” button on the robot for 5-7 seconds when the robot is placed in the center of a 5’x5′ area can initatie UltraClean Mode™.

What is Recharge and Resume?

With recharge and resume, your robot will return to its base, recharge, and can pick up cleaning from where it left off.

Can my robot be controlled with multiple mobile phones or other devices?

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean® app on each device using the same username and password.

How do I adjust my robots cleaning power?

When connected to the app and once your robot begins its cleaning mission, you can adjust the cleaning power to meet your needs.
Max Mode:  Better pick-up but will drain battery faster.
Normal Mode:  Balance of pick-up and coverage.
Eco Mode:  Cover more area and save battery, but will reduce suction.

How do I select specific rooms to clean?

You can clean specific rooms only if your robot has created a map of your home, and you’ve added rooms to the map.  From the home screen of the SharkClean® app, select the Rooms tab. Next, tap the Rooms you would like to clean on the map and tap the CLEAN button.

How do I schedule a cleaning?

In the app, select “Schedule” from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.

How do access my latest cleaning report?

1. Open the SharkClean® app (note: if your robot was not paired to the app, you will not be able to see the history).
2. Open the menu in the top left corner of the screen, select History.
4. The history screen will display your robot’s cleaning coverage for the last 30 days.
5.  Tap the desired day to view the cleaning details.

Note:  If you run the robot multiple times in a day, the app will only generate the cleaning details for the most recent run.

General Questions

What is an Explore Run, and what will my robot do on this run?

An Explore Run is a mandatory run your robot must complete in order for you to be able to use any app features such as home mapping, carpet detection, using no-go zones, and scheduling.

This is the first run your robot will do in your home when you take it out of the box. To start the Explore Run, turn on your robot, connect to the app, and follow the instructions on the app screen.
During the Explore Run, your robot will meander around your rooms while it creates a map of your home’s floor plan. With IQ navigation, your robot does not need to travel over every square inch of your home to create the map that will be displayed in the app.
When your robot returns to the dock, you can review the map in the app. If you are satisfied with the map, you can begin the Carpet Detection Run. If the map doesn’t look quite right, you can complete an additional Explore Run.
If you’d like to update the map at any time, you can delete the map and have your robot try again.
To delete your map: Go to the Home Map screen. Select More and then select Delete.

What should I do if my map doesn’t look right?

If you’re not satisfied with the map your robot created in the app, you can delete the map and have your robot try again.
To delete your map: Go to the Home Map screen. Select More and then select Delete.

How does my robot decide where to clean?

During the Explore Run, which is the first run of your robot once connected to the app, your robot will learn your home and create a map of your home. This map will enable your Shark to clean specific rooms and provide the best possible cleaning results. Once the map is created, you can edit, customize or even delete the map and remap your home as needed.

Why is my robot missing some areas while cleaning?

Your robot needs a path of at least 20 inches to navigate through an area. Partially opened doors, narrow hallways, or clusters of furniture may be difficult for your robot to navigate. To optimize your cleaning experience, prep your home by opening doors to rooms you would like it to clean, and adjust furniture if necessary to allow the robot to enter tighter spaces.
Your robot is programmed to detect and avoid obstacles. If people or pets are in the robot’s path, it may see them as obstacles and avoid those areas.
For best results, keep people and pets away from the robot while it is cleaning. If that is not possible, send the robot on another run to clean areas previously missed.
If a person or pet blocks an area during the explore run, that area will not be mapped. If this occurs, conduct another explore run to map your home without interruption.

What is Object Detection and how does it work?

Your robot will avoid objects taller than 2.8 inches. Any object lower than the AI laser vision system (2.8 inches) will not be recognized by your robot. Clear all small objects from your robot’s path or add no-go zones in the app before beginning a cleaning cycle.
You can also purchase BotBoundary® strips to physically block off obstacles.

My robot didn’t return to the dock. How do I find it?

If your robot is stuck, it will make a beeping noise for 60 seconds so you can find it. You can also select the Find My Robot option from the home screen in the SharkClean® app to locate your robot.

NOTE: if your robot’s battery has run out, the Find My Robot option may not work, and you will have to manually search for your robot.

What should I do if my robot keeps getting stuck?

During the first few cleanings, you may need to make some small adjustments to optimize your robot’s performance:
• Always prep your home before cleaning. Clear away cords and other obstructions that are less than 2.8 inches in height. If an obstruction can’t be moved, block off the area by creating no-go zones in the app. You can also purchase BotBoundary® strips to physically block off areas.

• Your robot may find its way under furniture with low clearance, but not be able to free itself. You can create no-go zones in the app to block off furniture or other areas where your robot gets stuck.

• Your robot can easily climb over obstacles up to 3/4″ high. Obstructions higher than this may present a challenge. To keep your robot from getting blocked by obstructions, use no-go zones to block them off.

• Your robot will return directly to the dock once it has finished cleaning. If the dock is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, away from carpets, with 3 feet of clearance on both sides, and 5ft in front.

Why won’t my robot travel to my area rug?

1. Make sure the fluid reservoir is NOT installed in your robot. If the reservoir is attached, your robot is in VACMOP™ mode and may avoid carpets if you have defined them in your app.
2. Check the map in the app to see if the rug has a no-go zone around it.

What is the expected runtime of the Shark® AI Robot?

Your robot can clean your home for up to 90 minutes at a time. For continuous cleaning, please enable Recharge & Resume so that your robot can cover larger spaces.

To enable Recharge & Resume in the SharkClean app, go to settings for your robot. Switch the toggle to the right to enable Recharge & Resume.

Why does my robot stop when it runs over my floor vents?

Your robot may mistake floor vents for ledges and may stop to avoid falling. To prevent your robot from getting stuck, set up a no-go zone around the vent area in the app’s interactive map.

How do I adjust the suction power of my robot?

To increase or decrease suction, adjust your robot’s power level in the app. For more suction, turn the power level higher.
Turn the power lower for less suction. When operating at high power for an extended time, your robot may need to charge more frequently.
For quieter operation, use the Eco Power setting.

Why does my robot power on when it gets knocked off the dock?

If your robot gets knocked off the dock, it will power on and attempt to return to the dock to continue charging.

Can my robot work if I don’t connect to the app?

If you don’t connect to the app, you will not be able to use important features such as Interactive Home, No-Go Zones, Carpet Detection, Room Select, and Scheduling.
If you are not connected to the app but still want to block off objects or areas from your robot, you can also purchase BotBoundary® strips and use them to physically block off those areas.

Mopping Questions

Can my robot run in VACMOP™ mode right out of the box?

For best results, map your home before using VACMOP mode.
To map effectively, your robot must conduct an Explore Run, followed by a vacuum-only Carpet Detection Run to identify rugs and carpets to avoid while mopping.
To set up Carpet Detection, make sure to follow these steps in the app:
1. Your robot must complete an Explore Run without the fluid reservoir attached.
2. Your robot must complete a Carpet Detection Run without the fluid reservoir attached.
3. Confirm or edit the carpets detected on the interactive map in the app.
If you can’t wait, fill the reservoir with fluid, attach the pad, and insert the reservoir into your robot to begin mopping. Please note if you do not connect to the app, your robot will  NOT  avoid carpets in wet mode if Carpet Detection is not activated.

Will my robot automatically avoid carpets and rugs when it is in VACMOP mode?

If Carpet Detection is set up in the app, it will prevent your robot from mopping over your carpets and rugs.
To set up Carpet Detection, make sure to follow these steps in the app:
1. Your robot must complete an Explore Run without the fluid reservoir attached.
2. Your robot must complete a Carpet Detection Run without the fluid reservoir attached.
3. Confirm or edit the carpets detected on the interactive map in the app.

Why does my robot give a Dust Bin Error in VACMOP™ mode?

For wet cleaning, the dust bin must remain inserted into the robot before the fluid reservoir is attached.

How many square feet will my robot clean with one filled reservoir?

With a full reservoir, your robot should be able to clean up to 350 square feet of floor space before needing a refill.

Does my VACMOP™ robot come with disposable pads?

Your robot comes with reusable mopping pads. Replacement mopping pads can be purchased on SharkClean.com

Will the mopping pad get wet enough to mop effectively?

For the first minute of a mopping run, your robot will prime the pad with the perfect amount of water, so there is no need to pre-soak the pad.
If you replace the pad within 30 minutes of the initial priming, your robot will not prime the new pad. In order to bypass this, turn the power switch on the side of the robot to the OFF (O) position. Wait 60 seconds, then turn it back on, and your robot will enter Priming Mode again.

How will I know when to refill the fluid reservoir?

When the reservoir needs to be refilled, your robot will stop its cleaning run and the water droplet icon on the robot will illuminate in red.

In the app, an error message will appear when the reservoir is empty and needs to be refilled. You can send your robot back to the dock to refill the reservoir, or you can refill it in the same place where your robot stopped, and then continue the cleaning run.

Why does my robot not go to the edge of the carpet in VACMOP™ mode?

If your robot is not cleaning right up to the edge of the carpet in VACMOP mode, try resizing the carpet image on the interactive map in the app.

What happens when I change the flow level of my VACMOP™ robot?

In VACMOP mode, you can control the amount of liquid dispensed from the reservoir by adjusting the flow level in the app.
To dispense more liquid, turn the flow level up. To use less liquid, turn the flow level down. Using the high flow level means the reservoir will need to be refilled more often.

Why is my robot having trouble docking in VACMOP™ mode?

If carpet detection is set up in the app, check to see if a carpet is too close to the dock’s location. If this is the case, your robot will not be able to freely dock. Consider moving your dock to a new location that is free from carpets or move your carpet to give your robot the proper clearance to dock.

Maintenance Questions

How do I clean the filter in the robot and how often do I clean it?

Pull filter out of the dust bin by the tabs and lightly tap the filter to remove any debris.
We recommend cleaning the filter every two months and replacing it every 6-12 months. You can purchase a replacement filter from sharkaccessories.com.

How do I empty the Dust Bin and how often should I empty it?

Empty the Dust Bin after each use:
1. To remove the dust bin from the back of your robot, press the release button and slide out the bin.
2. Hold the dust bin over the trash.
3. Press and hold the release button again and lift open the dust bin lid.
4. Empty debris into the trash.
5. Clean the area between the filter and the plastic shield.
6. If a wash is desired, first remove the filter. Use a damp cloth and allow it to air-dry 24 hours before reinstalling.

How do I clean the brushroll and how often should I clean it?

We recommend cleaning the brushroll whenever hair or debris is visible. We also recommend replacing it every 6-12 months and when visibly worn to ensure optimal performance. Before performing any maintenance, turn off your robot by moving your robot off its dock and holding down the “DOCK” button for 5-7 seconds. Next ensure the Vac & Mop 2-in-1 Dust Bin not attached and gently flip the robot upside down.
1. Remove the plastic brushroll cover by pressing on the two tabs and pulling upward.
2. Lift the brushroll from the robot and clear all hair and debris from the brushroll compartment, ensure to check and clear debris from the ends of the brushroll compartment where the brushroll attaches.
3. Remove anything that is wrapped around the brushroll. Clear all hair and debris from around and underneath the brushroll end cap ensuring it rotates freely.
4. Replace the brushroll, being sure to fit the square hole on the end of the brushroll over the square peg in the brushroll compartment, replace the brushroll cover ensuring you hear it click into place.

How do I clean the side brushes and how often should I clean it?

The side brushes need regular cleaning. Replace side brushes when they are visibly worn. Before performing any maintenance, turn off your robot by moving your robot off it’s dock and holding down the “DOCK” button for 5-7 seconds. Next ensure the Vac & Mop 2-in-1 Dust Bin not attached and gently flip the robot upside down.
1.To remove the side brush, grip the rubber at the base of the bristles and lift to separate the brush from the robot. Once separated remove all hair and debris from brush.
2.Before reattaching the side brush to the robot check the side brush gear on the robot for any hair or debris.
3.Align the square hole of the side brush with the square post on the bottom of the robot and press until the side brush clicks into place.Spin the side brush to ensure that it is spinning and not jammed.

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