ZUMIMALL ZS-GQ2 PTZ Security Camera User Manual

ZS-GQ2 PTZ Security Camera
User Manual

Warranty Service

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Email: Tech@zumimall.com
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Web: www.zumimall.com
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Brand Story

Founded in 2008, Zumimall focuses on the design and research of intelligent security technology. Zumimall insists on taking consumer needs as its core and strives to create smart home products that lead a global home fashion trend for consumers. Zumimall believes that craftsmanship creates top quality and technology changes life. With high-quality products and first-class service, Zumimall won the love and trust of millions of customers as soon as it went public. Over the years, Zumimall has served 45 continents of America, covering 80% of the population. Zumimall is the provider of a smart lifestyle and a guardian of the wonderful moments of your life.

What’s in the Box

Product Diagram

Reset Camera

1. Keep pressing to remove device
2. Press the reset button for 5-10s until hear the ‘Boogu’ sound
3. Reconnect as before…

Download and Install App
Download ZUMIMALL App from Google Play™ or App Store™. Or scan the QR codes as below, with your smart phone.
NOTE: Google Play™ is a trademark of Google Inc. App Store™ is a service mark of Apple Inc.

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NOTE: Please turn on both of the following permissions.

1.  Allow ZUMIMALL App to access mobile cellular data and wireless LAN, otherwise it will fail to connect the camera.
2. Allow ZUMIMALL App to receive pushed messages, otherwise, the phone will not receive alarms when motion is detected.

Account Registration

New user needs to sign up ZUMIMALL App with email address. Click ‘Sign up’ to create a New Account and follow the steps to complete registration.

Add Camera to App
6.1 Preparations for connection

1. Insert a Micro SD Card into the camera to save video clips or you can start the 7-day free cloud service. Without Micro SD Card or cloud service, no video will be saved.
2. The camera only works with 2.4GHz Wi-Fi, not support 5GHz.
3. When connecting to the network, please take the camera close to the router (Recommended within 10-15ft).

6.2 Connect Camera to App

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Camera Installation

1. Use the screws provided to secure the camera where you want it to be mounted.
2. Adjust the viewing angle of the camera.

Important Notes
To reduce false alarms, please note that:

1. Do not install the camera in a position facing strong lights/mirror/window/ swimming pool.
2. Do not place the camera too close to any angel with busy traffic.
3. Keep camera away from the outlets, including air conditioner vents, humidifier outlets, the heat transfer vents of the projectors, etc.
4. Keep the camera at least 1 meter away from any wireless devices to avoid interference, such as microwave stove, Wi-Fi routers and etc.

Monitoring Area

1. It is not suggested to install the camera vertically towards the moving objects, otherwise, it may not detect the motion events or cause delay.
2. It is suggested to make the angle between sensor and detected objects more than 10 degrees.
3. The camera motion sensor is much more sensitive to side-to-side movement across its field of view than to movement directly toward or away from the camera.

Device Menu

11. Two – Way Audio

1. Open the microphone permission of ZUMIMALL APP.
2. Long press the intercom button to start speaking, andthe sound will be emitted from the camera at this time.
3. Release the intercom button to listen to the speech,and the sound will be emitted from the mobile phone.

PIR Motion Detection

12.1 Motion Detection Alarm Setting
Motion detection sensitivity can be adjusted from Low to High. Please refer to the image below.

12.2 Alarm Notification
This camera supports 7*24 hours recording, and also supports event recording. Here are system’s reactions:

1. Alarm notifications with sounds from App.
2. Pictures/videos automatically stored in Micro SD Card or Cloud.

12.3 Record/Playback/Delete

1. On ‘MESSAGES’ page, click ‘Alarm Messages’, you can view all the records listed.
2. Click the following buttons to playback or delete.
3. All screenshots or manually recorded videos on live/history/ cloud page will be saved in Pictures & Videos. Files here can be saved in your phone Album or shared with others directly.

13. Multi Device Management
13.1 Multi Camera Management

13.2Multi-User Sharing
NOTE: One App account (A) can’t login on multiple devices at the same time. One camera can’t be connected to multiple App accounts either. But camera can be shared form A to B.
Share steps：

1. B download ZUMIMALL App to his/her phone and create a new account in the App.
2. Click ‘Add’ in App on A’s phone.
3. A scan B’s QR Code or input B’s account ID.
4. B accept share and refresh the device page.

FAQ

1. Unable to connect network
① Check WiFi name and password (password cannot contain special symbols).
② Make sure WiFi is 2.4GHz, 5GHz is not supported.
③ Please make sure the camera and mobile phone are in the same WiFi environment when connecting, and add the camera near the router.
2. Connect to a new network
① Remove camera from ZUMIMALL APP.
② Long press the reset button to restore factory settings.
③ Reconnect.
3. Reset the camera
① Long press the reset button until you hear the sound of “Boogu”.
② Wait for the camera status indicator to flash red slowly.
4. Frequently received alarm information
① Reduce the sensitivity of motion detection alarm.
② Check whether there is any object within the detection range of the camera to interfere with triggering the sensor.
5. Some people pass by without calling the police
① Ensure that the network is in good condition, and the WiFi signal value cannot be lower than 70%.
② Ensure that motion detection is turned on and increase the sensitivity of the camera.
③ Make sure the motion occurs within the detection range.
6. No alarm video recording
① Make sure the camera is triggered.
② Ensure that the Micro SD card is inserted correctly and recognized successfully, or subscribe to cloud services.
7. No alarm push
① Open the phone settings, click the notification, find the “ZUMIMALL” APP, and open the permission notification.
② Open the “ZUMIMALL” APP, in the “Settings” interface, enable the alarm push.
③ In the “My” interface, enter the settings and turn on the push sound.
④ Ensure that the motion detection function of the device is successfully turned on.
⑤ Restart the phone, try to clear the cache on the Android phone.
⑥ Check whether the network is good.
8. Unable to play local history playback
① Check the status of the Micro SD card in “Settings” to ensure that the Micro SD card has been successfully recognized.
② Reinsert the Micro SD card.
③ Format the Micro SD card in the APP.
④ Use a new Micro SD card.
9. Unable to play cloud playback
① Make sure the cloud service function is enabled.
② Open cloud storage button in cloud service interface.
10. Device offline
① Check whether the device is in sufficient state, and observe whether the camera status indicator lights up normally.
② Check whether the WiFi network is good, restart the router.
③ If the camera is installed far away from the router and cannot obtain a good WiFi signal, it is recommended to move the router to a closer place or install a WiFi signal extender to increase the WiFi strength.
④ Delete the camera from the ZUMIMALL account, reset the device and add it again.
⑤ Check if the device version and ZUMIMALL APP are the latest version.
11. ZUMIMALL APP crashes
① Re-download the latest version of ZUMIMALL APP.
② The version of the mobile phone system is too low or too high.
③ Clear the phone cache.
12. Unable to register an account
① Ensure that ZUMIMALL APP has access to mobile cellular data and wireless LAN.
② Enter an unregistered account and make sure the format of the registered account is correct.
13. Unable to share device
① The accounts you and your friends have registered must be in the same country.
② For example, UK users cannot share with US users.
14. No sound is heard when the device is talking
① Open the speaker button on the APP.
② Adjust the intercom volume in the settings.
③ Turn on the phone media volume.
④ Release the intercom button and listen to the other party.
15. Noise during two-way intercom
① If the distance between the camera and the mobile phone is too close (1~2
meters), there will be whistling, which is a normal phenomenon.
② It is recommended to keep a certain distance between the camera and the mobile phone during the intercom.
16. Live video is blurry
① Check the lens for dust and wipe it clean.
② Try switching between different resolutions.
③ Re-add camera after reset.
17. The live broadcast at night has white spots
① When the light source is directly on the lens, there will be white spots on the screen.
② It is recommended not to point the lens at a strong light source

If you have other questions, please send us the SN number of your camera and describe the problem you have encountered, we will solve it as soon as possible.
Email: Tech@zumimall.com

How to find SN number?

Get Smarter About Your Security
FCC ID：2AZL7-ZY-C6

References

• ZUMIMALL - Get Smarter about your Home Security

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