Panasonic TOUGHBOOK 55 14 Inch Semi Rugged Laptop User Guide

Panasonic TOUGHBOOK 55 14 Inch Semi Rugged Laptop

PANASONIC EXPANSION AREAS & xPAKs

Left Expansion Area

Right Expansion Area

Rear Expansion Area

Panasonic Main Storage

• 512GB CAGED OPAL SSD FZ-VSDR55N5W
• 1TB CAGED OPAL SSD FZ-VSDR55NTW
• 2TB CAGED OPAL SSD FZ-VSDR55NBW
  (Not compatible with mk1)

Panasonic Memory (RAM)

• 16GB DDR4-3200MHz FZ-BAZ2016
• 32GB DDR4-3200MHz FZ-BAZ2032
  (Not compatible with mk1)

POWER

Panasonic Standard Battery
FZ-VZSU1HU
Panasonic 4-bay Battery Charger
FZ-VCB551M
Panasonic AC Adapter 110W
CF-AA5713A2M
LIND Car Charger 120W
CF-LNDDC120

DESKTOP DOCKS

Panasonic 55 Desktop Dock
FZ-VEB551U
USB-A (4), Serial, Ethernet, HDMI (2), VGA, Kensington lock, power button

Panasonic 54/55 Desktop Dock
CF-VEB541AU
USB-A (4), Serial, Ethernet, HDMI, VGA, Kensington lock, power button

VEHICLE DOCKS

Gamber-Johnson 54/55 Vehicle Dock

• 7160-0578-00 Cradle (no electronics)
• GJ-55LVDLT0 Lite Dock (no pass-through)
• GJ-55LVDLT2 Lite Dock (dual pass-through)
• 7160-0577-00-P Premium Dock (no pass-through)
• 7160-0577-02-P Premium Dock (dual pass-through)

Lite Dock: USB-A (2), Serial, Ethernet
Premium Dock: USB-A (2), Serial, Ethernet, HDMI, VGA
(Versions w/LIND power supplies are available as well as TrimLine docks — consult your Panasonic representative for details)

Havis Vehicle 54/55 Dock

• HA-55LVC Cradle (no electronics)
• HA-55LVDLT0 Lite Dock (no pass-through)
• HA-55LVDLT2 Lite Dock (dual pass-through)
• HA-55LVD0 Premium Dock (no pass-through)
• HA-55LVD2 Premium Dock (dual pass-through)

Lite Dock: USB-A (2), Serial, Ethernet
Premium Dock: USB-A (2), Serial, Ethernet, HDMI, VGA
(Versions w/LIND power supplies are available — consult your Panasonic representative for details)

KEYBOARD

Panasonic Emissive Backlit Keyboard (US)

FZ-VKB55107U
WIRELESS

Airgain Single LTE & Dedicated GPS Antenna Kit
Threaded Black Mount
AI-2CLSFBL
Airgain Dual LTE & WWAN-GPS Antenna Kit
Threaded Black Mount
AI-3MDCBL19
Cradlepoint R1900 Router Bundle
(Includes Router, 3 Year NetCloud Mobile Essentials + Advanced Plan) 5G Sub6 & 4G, GPS, Wi-Fi 6, Bluetooth 5.1, Ethernet
CP-UNR1900EA3Y

PRINTERS

Brother RuggedJet 4230BL Printer Bundle
(Includes printer, USB cable & wiring harness) 203dpi, up to 5ips, USB or Bluetooth, IP54, 6’ Drop
BR-RJ42BD2Y
Brother PocketJet 763 Printer Bundle
(Includes printer, USB cable & wiring harness) 300dpi, up to 8ppm, USB or Bluetooth
BR-PJ763D1Y14W

STRAPS & CASES

ToughMate Carrying Case
TBCCOMUNV-P
ToughMate Backpack
TBCBPK-P

OTHER

Panasonic Stylus Pen
FZ-VNP551U
(Compatible on touchscreen models only)
Panasonic Tether
FZ-VNT005U
Panasonic Blue Cleaning Cloth
CF-VNC002U
Panasonic Screen Protector
CF-VPF29U
Panasonic Screw Set
FZ-VSW551U
Bag of 14 interchangeable screws (mix of black and silver). Can be used as replacements for keyboard screws, RAM, certain xPAK’s which require screws, or as an optional locking screw for the other xPAK’s and the main SSD.

PROFESSIONAL SERVICES

If you’re a mobile worker in a demanding profession, workdays can be hectic, to say the least. It’s often just you and your mobile computer on the front lines, wherever the job takes you. You need to know that you’ll always have the tools you need to do your job. Thousands of organizations choose Panasonic for their employees who work in unforgiving environments. We’ve been making rock-solid mobile computing products for over 25 years and are constantly pushing rugged computing forward. TOUGHBOOK’s family of computers boasts industry-leading low product-failure rates. So it’s no wonder we’ve become the longest-running rugged computer supplier for the U.S. government, law enforcement, utility, and public safety agencies. But even with the toughest tools, work life can be a bit unpredictable. Make sure your workers can always depend on their TOUGHBOOK devices by augmenting them with Panasonic ProServices — Development, Deployment, and Sustainment services that support and augment your IT and field staffs to speed deployments and improve the performance of you Panasonic technology investments. Our Standard Warranty protects your TOUGHBOOK computers from manufacturing defects for three years and includes overnight shipping costs to and from our Service Center, as well as priority parts exchange program and repair service at no cost. It provides lifetime access to our U.S.-based technical support hotline (which has average hold times less than 1 minute); online access to drivers, first-aid disks, BIOS updates, tools, utilities, and manuals; free overnight delivery of customer-replaceable parts and repaired units (85% of repairs are completed within just 48 hours); and access to Panasonic field service personnel. For those customers who’s environmental conditions require a higher level of accidental damage coverage, Panasonic offers our Ultimate Care warranty program. This “No-Fault” warranty coverage means just that — You break it and we fix it. Panasonic recognizes that one size does not fit all and each customer has a unique set of skills and needs. As such, Panasonic ProServices can offer each customer the right solution to best suit their particular situation. Here are some of the most popular items, but please contact your Panasonic representative or go to the ProServices website for more services and information.

DEPLOYMENT BUNDLES

48 Hr. Burn-in, Imaging, Asset Tagging, Shipping, Deployment Report, Disk Image Management (Image Management not included in Bronze).

• Bronze (One Time) CF-SVCPDBRZ

• Premier Deployment 3 Year CF-SVCPDEP3Y

• Premier Deployment 4 Year CF-SVCPDEP4Y

• Premier Deployment 5 Year CF-SVCPDEP5Y

• Premier Deployment APOS 4th Year CF-S09SLCY4AP

• Premier Deployment APOS 4 & 5th Year CF-S09SLCY5AP

• 3-Month Device Storage CF-SVCPDSSTOR

• Kitting with Deployment (up to 4 items) CF-SVCPDKITTING

• Extended Configuration (15 minutes) CF-SVCPDADD

• Customer Portal Access CF-SVCCUPORT

• OEM Volume License Conversion CF-SVCLICCONV
  (Converting the MS Windows OEM license allows the application of a client GOLD image at the National Service Center)

• Windows Autopilot Registration CF-SVCPDAPUPLD

• Windows Autopilot Reg & Maintenance CF-SVCPDAPUPMNT

• Windows Autopilot Provisioning Services CF-SVCFESAPDEV

APOS: After Point of Sale
BRONZE Package: Includes installation of battery/tether/stylus/supplied asset tags, logo badges (purchased separately), and cases or holders that ship in the TOUGHBOOK OEM packaging. Customer image validation, loading of customer image, application of service updates and engineering changes, the inclusion of customer documentation and custom box labels, and application of customer BIOS/CMOS settings and single location ground shipping with deployment reporting.
PREMIER Package: Includes all the above deliverables, as well as post- image configuration services (5 minutes). Over packing for small shipments, expedited deployment, 48-hour burn-in, multiple ship to locations, multiple shipping dates, disk image management for the term of the services with multiple image retention and customer portal access. The Panasonic Customer Portal allows for online access to create RMAs and check entitlement status and repair history.

BIOS CUSTOMIZATION

BIOS settings can be customized to show client logo on bootup or configured to restrict access, enable or disable audio or wireless capabilities as well as restrict media components such as card readers, secure digital flash, fingerprint readers, Bluetooth etc. There is a minimum of 50 units for the BIOS configuration service.

• BIOS Custom Splash Screen and/or Configuration CF-SVCBIOS1

ULTIMATE CARE PROGRAM

This coverage provides truly comprehensive coverage for out-of-warranty repairs. That’s right, no cap and no out-of-warranty billing for accidental damage for the term of coverage. Even items like intentional damage, fire, flood, hurricane, tornado, loss and theft (reported) are covered up to 2% of the deployment.

• 3 Year CF-SVCLTUCNF3YR
• 4 Year CF-SVCLTUCNF4Y
• 5 Year CF-SVCLTUCNF5Y
• 3 Year (Federal Specific) CF-SVCLTUCDOD3Y
• 4 Year (Federal Specific) CF-SVCLTUCDOD4Y
• 5 Year (Federal Specific) CF-SVCLTUCDOD5Y
• APOS 4th Year CF-SVCLTUCAPOSY4
• APOS 5th Year CF-SVCLTUCAPOSY5
• APOS 4 & 5th Year CF-SVCLTUCAPOS2Y

APOS: After Point of Sale

PROTECTION PLUS

Accidental Damage Coverage. Any unit for which the Panasonic “Protection Plus” warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage.

• 3 Year CF-SVCLTNF3YR
• 4 Year CF-SVCLTNF4Y
• 5 Year CF-SVCLTNF5Y
• 3 Year (Federal Specific) CF-SVCLTNFDOD3Y
• 4 Year (Federal Specific) CF-SVCLTNFDOD4Y
• 5 Year (Federal Specific) CF-SVCLTNFDOD5Y
• APOS 4th Year CF-SVCLTNFAPOS1Y
• APOS 5th Year CF-SVCLTNFAPOSY5
• APOS 4 & 5th Year CF-SVCLTNFAPOS2Y

APOS: After Point of Sale

ADVANCED EXCHANGE XPAK PROGRAM

This coverage is included at no cost with the Ultimate Care and Protection Plus warranty programs, or can be purchased separately with the below SKU’s. This allows advance replacement of xPAK’s in the event there is a failure in the field. Overnight air replacement is paid for by Panasonic, as well as a prepaid return air shipping label for the convenience of our customers.

• 3 Year CF-SVCLTAEX3Y
• 4 Year CF-SVCLTAEX4Y
• 5 Year CF-SVCLTAEX5Y
• 4th Year CF-SVCLTAEXY4
• 5th Year CF-SVCLTAEXY5
• 4th & 5th Year CF-SVCLTAEX2Y
• APOS 4th Year CF-SVCLTAEAPOY4
• APOS 5th Year CF-SVCLTAEAPOY5
• APOS 4th & 5th Year CF-SVCLTAEAPO2Y

APOS: After Point of Sale

EXTENDED WARRANTY

If this coverage is purchased, the serial numbered unit is entitled to the extended manufacturer warranty coverage with the exception of the battery for which a separate coverage program is available. The cost of labor, parts and overnight shipping are included in the price of the Extended Warranty Program.

• 4th Year CF-SVCLTEXT1Y
• 4 & 5th Year CF-SVCLTEXT2Y
• APOS 4th Year CF-SVCLTEXTAPOS1Y
• APOS 5th Year CF-SVCLTEXTAPOSY5
• APOS 4 & 5th Year CF-SVCLTEXTAPOS2Y

APOS: After Point of Sale

SMART BATTERY WARRANTY PROGRAM

Extends the standard 1-year battery warranty up to 5 years and provides Smart Battery Monitoring. The main battery can be replaced when it falls below 50% capacity (per PC Information Viewer) during the coverage term. Smart Analytics provides in-depth insight and facilitates troubleshooting on a proactive basis.

• Main Battery 3 Year CF-SVCBATSW3Y
• Main Battery 4 Year CF-SVCBATSW4Y
• Main Battery 5 Year CF-SVCBATSW5Y
• Dual Battery 3 Year CF-SVCBATX2SW3Y
• Dual Battery 4 Year CF-SVCBATX2SW4Y
• Dual Battery 5 Year CF-SVCBATX2SW5Y

HOT SWAP & HOT SPARE MANAGEMENT SERVICE

Within a Hot Swap program, when a device requires service, Panasonic sends the user a fully functional computer from a reserve of customer-owned computers stored at Panasonic’s National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced. The user removes the storage drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement computer and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged and put back into the customer’s consigned inventory for future use. Unlike Hot Swap, when Hot Spare is chosen, the original unit sent in for service is returned to the original end user following service and the original spare unit is returned to the customer-owned reserve.

• Hot Swap 3 Year CF-SVCLTHS3YR
• Hot Swap 4 Year CF-SVCLTHS4YR
• Hot Swap 5 Year CF-SVCLTHS5YR
• Hot Spare 3 Year CF-SVCLTHSP3YR
• Hot Spare 4 Year CF-SVCLTHSP4YR
• Hot Spare 5 Year CF-SVCLTHSP5YR

SSD NO RETURN & USER REPLACEMENT

When this coverage is purchased, a customer is not required to send a defective storage drive back to the service center when replaced due to SSD failure.

• 512GB SSD — 3 Year CF-SVC512SSD3Y
• 512GB SSD — 4 Year CF-SVC512SSD4Y
• 512GB SSD — 5 Year CF-SVC512SSD5Y
• 512GB SSD — 3 Year (Federal Specific) CF-SVC512SSD3YT
• 512GB SSD — 4 Year (Federal Specific) CF-SVC512SSD4YT
• 512GB SSD — 5 Year (Federal Specific) CF-SVC512SSD5YT
• 1TB or 2TB SSD — 3 Year CF-SVC1TBSSD3Y
• 1TB or 2TB SSD — 4 Year CF-SVC1TBSSD4Y
• 1TB or 2TB SSD — 5 Year CF-SVC1TBSSD5Y
• 1TB or 2TB SSD — 3 Year (Federal Specific) CF-SVC1TBSSD3YT
• 1TB or 2TB SSD — 4 Year (Federal Specific) CF-SVC1TBSSD4YT
• 1TB or 2TB SSD — 5 Year (Federal Specific) CF-SVC1TBSSD5YT

ENGINEERING SERVICES & PROJECT MANAGEMENT

Engineering services can include services development and all changes through the life of the Panasonic deployment along with ad hoc technical services. The service level is determined at the time of purchase.

• Field Engineering Support based on needs analysis CF-SVCFES20/40/60/80/100

PUBLIC SAFETY BUNDLE EXTENSIONS

The following SKUs are available to extend the Public Safety 3-year bundles to years 4 or years 4 and 5. These SKUs must be purchased with the hardware in the same order. If the delayed purchase is desired, please utilize the standard APOS SKUs for Premier Deployment, SSD No Return, and ProPlus Warranty.

• 4th Year Add on CF-SVCPSY4
• 4th & 5th Years Add on CF-SVCPSY5

Trademarks
Please refer to third party accessory catalog or the website for full product details. Panasonic is constantly enhancing product specifications and accessories. Specifications are subject to change without notice. Trademarks are the property of their respective owners. ©2022 Panasonic Connect North America, a division of Panasonic Corporation of North America. All rights reserved. PA-11625 0722

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