DELL SP3022 USB Computer Speakerphone User Guide
- June 3, 2024
- Dell
Table of Contents
Dell Speakerphone SP3022
User Guide
Regulatory Model: SP3022
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
© 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and
other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2022 -04 Rev. A00-1
What’s in the box
Views
Front view
Back view
NOTE: Please refer to page 12 for more details of Answer/ End/ Reject call button.
Setting up your speakerphone
- Gently unwind the cable from the cable holder on the back of the speakerphone.
- Dislodge the USB-A connector from the adapter as required
Caution: Bending the cable at a sharp angle could damage the cable and cause it to fray overtime. - Connect the cable to a USB-A port or USB-C port on your computer
Setting up your speakerphone with a monitor
Connect the speakerphone cable to the USB-A port or USB-C on your monitor.
- Connect to the USB-A port of the Dell monitor.
- Connect to the USB-C port of the Dell monitor.
NOTE: If the speakerphone is not detected, check if the upstream cable is
connected from your computer to the Dell monitor.
Set your speakerphone as default sound device in Windows 10/11
Set as default sound device in system setting by follow steps below:
- Go to Settings.
- Go to System – Sound.
- On the right, select the required device from the drop down list in choose your output device.
a. Set output device
b. Set input device
Set as default sound device in sound setting by follow steps below:
- Click on the sound volume icon in the system.
- Click on the up right arrow.
- Choose the desired audio device from the list.
Features
The Dell Speakerphone SP3022 makes it easier for you to handle your calls with
quick access to essential control functions.
| Open Microsoft Teams| Tap the Microsoft Teams button
---|---|---
| Answer/ End/ Reject call| Tap the Answer/ End/ Reject call button
| Speaker volume down| Tap the Volume down button
| Speaker volume up| Tap the Volume up button
| Mute/Unmute microphone| Tap the Mic. Mute button
NOTE: Please refer to page 12 for more details of Answer/ End/ Reject
call button.
Using Microsoft Teams with your speakerphone
-
Answer incoming Teams calls:
(1) Press the Answer/ End/ Reject call button to answer the incoming call. -
Reject incoming Teams calls:
(1) Long press the Answer/ End/ Reject call button for one second to reject the incoming call. -
End Teams calls:
(1) Press the Answer/ End/ Reject call button to end the call.
Making Teams calls:
- Press the Teams button to bring Teams app on the main screen.
- Start a call through the Teams application on your computer.
Adjusting the volume:
- Press the Volume up button to increase the volume. An audio prompt tone can be heard when pressing the Volume up button.
- Press the Volume down button to decrease the volume. An audio prompt tone can be heard when pressing the Volume down button.
Button and LED behavior
Powered on/plugged in:
LEDs light up for 3 seconds when the device is plugged in.
Teams Active/Notications:
- Teams LED lights up white if Teams is active.
- Teams LED blinks if receiving Teams notications.
Incoming, Pickup, Active, Hang Up Call:
- Answer call LED blink green if receiving a call.
- Answer call LED lights up green during the call.
- Answer call LED turns if the call ends.
Mute/Unmute:
- Mic. LED lights up red if mic is muted.
- Mic. LED turns if mic is on.
Volume up/down:
Volume down/up LED lights up white if the button is pressed.
SP3022’s button behavior on some popular communication software
Microsoft Teams work as intended with SP3022’s buttons, Table below has
behavior of speakerphone buttons in most of the popular communication
software.
Buttons| | | |
---|---|---|---|---
Function
Communications software| Mute/Unmute Call| Accept Call| End/ Reject| Volume
Up| Volume down
Microsoft Teams| OK| OK| OK| OK| OK
Skype for Business| OK| OK| X| OK| OK
Zoom| OK| OK| OK–| OK| OK
Google Meet| OK-| X| X| OK| OK
Cisco Webex| OK-| X| X| OK| OK
FaceTime| OK-| X| X| OK| OK
Slack| OK-| X| X| OK| OK
GoToMeeting| OK-| X| X| OK| OK
BlueJeans| OK-| X| X| OK| OK
NOTE: OK* means Mute/ Unmute button work as intended, but for these apps
the status may not sync with the app interface
NOTE: OK** means Answer/ End/ Reject Call button has 2 different states
- Reject call – Can be done via long press Answer/ End Call button for one second on speakerphone
- End an ongoing call – Can be done ONLY via Zoom app
**NOTE:X*** means can only end call by short press on Teams button, cannot reject call
Dell Peripheral Manager
What is Dell Peripheral Manager?
The Dell Peripheral Manager application helps you manage and set up various
Dell Peripherals connected to your computer. It allows the user to make
changes to settings of the device and provides additional customization.
Installing Dell Peripheral Manager
You can manually install the software by checking for updates or by using the
link below: https://www.dell.com/support/dpem. For more details on the
application and the customizations available, and the User Guide for Dell
Peripheral Manager at www.dell.com/support.
Troubleshooting
| Problems | Possible solutions |
|---|---|
| Audio performance issues | •Check and update system BIOS and audio driver for |
newer version.
Update your system’s BIOS and SP3022 firmware| •Please update your system’s
BIOS and drivers from.
https://www.dell.com/support/drivers
•Please update your Dell Speakerphone SP3022 FW from.
https://www.dell.com/support/drivers
•Driver update only possible on Windows 10/11 64-Bit OS System
•Need to connect Dell Speakerphone SP3022 to your computer before updating FW.
SP3022’s buttons don’t respond while making a call via conferencing
applications other than Teams.| •On applications other than Teams, it is
recommended to use the in-app controls rather than the buttons on the Dell
SP3022.
•Refer to speakerphone button behavior with various UC apps as above in Page
15 of the document.
Answer call button doesn’t work when receiving calls from Teams| •This occurs
when you have multiple conferencing applications installed on your device and
active at the same time. In these scenarios, it is recommended to use the in-
app controls rather than the buttons on the Dell Speakerphone SP3022.
The Echo can be heard during the call| •SP3022 has the Echo cancellation
feature, which minimizes and reduces any echo heard on calls.
•If you hear echo from your device, it is possible that the user on the other
end does not have the echo cancellation feature.
No audio| •Disconnect and reconnect the Dell Speakerphone SP3022 to your
computer.
•Check the computer sound setting and select the Dell Speakerphone SP3022 as
the playback device.
•Adjust the volume settings to a adequate level.
Microphone doesn’t work| •Disconnect and reconnect the Dell Speakerphone
SP3022 to your computer.
•Check the computer sound setting and select the Dell SP3022 as the recording
device.
Can’t make a phone call or pick up an incoming call in device button via Line,
WhatsApp and WeChat?| •The Answer Call button on the Dell Speakerphone SP3022
is functional on Teams. For apps that are not supported, it is recommended to
use the in-app controls rather than the buttons on the Dell Speakerphone
SP3022.
Abnormal sound| •Remove any obstructions between SP3022 and the user.
•Reconnect SP3022 with your device again.
•Disable System Audio Enhancements.
How to set up PC when you observe abnormal sound| You can follow the steps
below:
1.Right-click sound icon and enter Sounds.
2.In Playback page, right click on
speakerphone icon and click properties.
3.In Advanced page, uncheck Enable audio enhancements.
4.In Recording page, right click on speakerphone icon and click properties.
5.In Advanced page, uncheck Enable audio enhancements.
---|---
Volume is too low| • Remove any obstructions between SP3022 and the user.
• Turn the volume to a higher level by pressing the volume up button or using
the software UI.
• Press volume setting on Windows to increase the volume.
Choose the desired audio device from the list| • To open the classic Sound
options in Windows 10, you can follow steps below:
1. Press Win + R to the “Run” dialog.
2. Type or copy-paste the following command: Mmsys.cpl 3. Press the Enter
key. This will open the “Sounds” applet directly. 4. Select the desired device
in the list and click on the Set Default button.
---|---
Specification
Specifications
Model number| SP3022
Connection type| USB-A or USB-C
Audio output| •Output power: (with extension cable)
-USB2.0 = 2 x 1W
-USB3.0 = 2 x 1.8W
Frequency Response: 90Hz – 20KHz © -10dB
•SPL: >=90dB © 0.5m, USB 3.0 power
•SNR: >80dB (A-weighted)
Microphone input| •Omni-direction microphone
•Input Sensitivity :>. -34dBV/Pa
•SNR: >=72dB
Button and LED indication| •Button: Teams, Answer/ End/ Reject call, Volume
Down, Volume Up, Microphone mute/unmute
•LED: White, Red, Green
Physical dimension| Length: 226 mm Width: 71 mm
Height: 58.7 mm Weight: 324 ± 5 g
Operating and environmental specifications
Supported operating system| Win10 64-bit
Win11 64-bit
Operating temperature| 0-40°C
Storage temperature| -40°C to 65°C
Operation humidity| 90% maximum relative humidity non condensing
Storage humidity| 90% maximum relative humidity non condensing
Statutory information
Warranty
Limited warranty and return policies
Dell-branded products carry a 3-years limited hardware warranty. If purchased
together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user
agreement, which you can find at
www.dell.com/terms. This document contains a
binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s end user contract terms.
Dell may also provide an additional hardware warranty—full details of the Dell
end user contract and warranty terms can be found by going to
www.dell.com, selecting your country from the list at
the bottom of the “home” page and then clicking the “terms and conditions”
link for the end user terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s warranty terms.
Dell may also provide an additional hardware warranty —full details of Dell’s
warranty terms can be found by going to www.dell.com,
selecting your country from the list at the bottom of the “home” page and
then clicking the “terms and conditions” link or the “support” link for the
warranty term.
Getting Help
Contacting Dell:
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available
in your area. To contact Dell for sales, technical support, or customer
service issues:
- Go to www.dell.com/support.
- Select your support category.
- Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
- Select the appropriate service or support link based on your need.
NOTE: If you do not have an active Internet connection, you can and contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>