SANTE VIA 9GS-101 Gravity Water System Dispenser User Manual
- June 3, 2024
- SANTE VIA
Table of Contents
SANTE VIA 9GS-101 Gravity Water System Dispenser
Before You Assemble
- Watch the assembly video at support.santevia.com. Check all parts for damaged or missing pieces.
- Soak the Ceramic Pre-filter in cool water for ten minutes.
- Scrub the Ceramic Pre-filter gently on the ceramic side with the scrub pad included in the box.
- Under cool water, rinse the Fluoride Filter for three minutes while tapping the sides to get rid of excess filter media, or until the water runs clear.
- Place Mineral Stones in boiling water for one minute, then let them cool and dry.
- Wash all additional parts with a soft sponge and then dry. Do not use the scrub pad included as it will scar the plastic pieces.
Stay up to date with Filter Ease
Receive email and/or SMS reminders when you need to change your filter.
Removing the Bottle Collar
Your water dispenser may have a bottle collar installed to support water
bottles. This bottle collar must be removed. Generally this requires rotating
the collar, and lifting it out.
- Water cooler with collar
- With collar removed
How to Assemble
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Remove the nut and one Silicone Washer from the Float Valve stem.
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Place Float Valve stem through the hole in the Lower Tank with one Silicone Washer on each side. Tighten the nut on the inside.
Note: when the float is raised upwards by water in your water cooler’s reservoir the Float Valve will close. -
Place Lower Tank onto your water cooler.
-
Place the Middle Ring onto the Lower Tank.
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Screw the Fluoride Filter into the Cartridge Connector and set in Middle Ring.
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Insert Ceramic Pre-filter into the Upper Tank with one Silicone Washer on the inside of the tank and one on the outside of the tank. Tighten the Pre-filter Nut by hand.
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Condition your filtration system (see next page).
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Place Mineral Stones into the Lower Tank, ensuring that no bio-ceramic balls or stones enter the hole in the Float Valve stem.
Condition Your Filtration System
Before drinking from the Gravity Water System is it important to condition the
filtration system as follows: run two Upper Tanks of water through the system.
Remove the Lower Tank from the system, and discard the water (or give it to
your plants). Thoroughly rinse the Lower Tank to remove any excess filter
media. Return the Lower Tank to the system. Place Mineral Stones in the Lower
Tank.
One full Upper Tank takes approximately three hours to filter. If it takes
longer than three hours to filter an Upper Tank of water, scrub your Ceramic
Pre-filter some more with the sponge included with your Gravity Water System
or scrub with a clean abrasive sponge (like the green side of a Scotch-Brite
sponge).
Long Contact Filtration
The Gravity Water System uses long-contact filtration to provide the highest level of contaminant reduction. The Ceramic Pre-filter drips water slowly through the system to ensure that the middle filter has a long period of contact with the water to remove contaminants.
Because of the Gravity Water System’s large reservoir, you should always have water available after the initial condition and fill. You will only need to fill the Upper Tank every 1-2 days depending on how many people drink from it.
Tip: fill the Upper Tank at night to ensure the Lower Tank is replenished
by morning.
WARNING: DO NOT fill the Upper Tank if the Lower Tank is completely full
as this will cause the Lower Tank to overflow.
Testing Your Water pH at Home
- To test the pH of your Gravity Water System use a liquid pH test kit.
- Litmus or pH paper cannot be used to measure pH of water.
The Alkaline Difference
By adding alkaline minerals Santevia water filters raise the pH of your water
by up to +2.0 units creating a smooth and silky taste. These alkaline minerals
raise the alkalinity (resistance to acid) of your water, supporting your
body’s ability to neutralize excess acidity. Too much acidity, caused by
certain foods and stress, can lead to poor health and chronic illness.
Drinking mineralized alkaline water supports optimal health so you can feel
your best.
Note: this colour chart is for comparison purposes only and is not intended to replace the color chart included with a pH test kit.
Santevia 30-day Money Back Guarantee
Santevia guarantees your satisfaction with our products. If you are unsatisfied for any reason with your product purchased directly from Santevia, you may contact us and return or exchange it within 30 days of the original delivery date. To initiate a return, please email us at help@santevia.com.
Your Gravity Water System is warranted to be free from defects in workmanship for the period of 90 days (filters for 30 days). Proof of purchase is required to submit a warranty claim. Your Gravity Water System will last decades if maintained properly. If you need replacement parts visit us online at Santevia.com.
Good To Know
- Do not store your Santevia Gravity Water System in direct sunlight and keep it away from heat sources such as a stove.
- Clean your system each time you replace the filters. To purchase new filters, visit santevia.com or a Santevia retailer near you. A list of retail locations is available on our website.
- Boil water advisories – if your municipality is under a boil water advisory, you must boil your water prior to use with the Gravity Water System.
- The system is designed for use with biologically safe, potable water only. If you are unsure whether your water is biologically-safe, please contact your local water sanitation organization for more information.
Maintaining Your Gravity Water System
As Needed:
The Ceramic Pre-filter filters more slowly as contaminants are captured in its
pores. To increase its filtration speed scrub the surface of the Ceramic Pre-
filter with the grey sponge included in the box or with another clean abrasive
sponge. Do not use soap or detergent. Rinse under running tap water after
scrubbing the surface. This could be as often as weekly, or as needed.
Note: some water sources have more particulate so more frequent cleaning
may be required. The Ceramic Pre-filter may change colour over time as it
filters particulate from your source water.
WARNING: Follow the instructions provided with any replacement filters to
properly prepare them for use.
How Long Do My Gravity Water System Filters Last?
- Ceramic Pre-filter
- LASTS 1 YEAR
- Fluoride Filter ˙
- LASTS 4 MONTHS
- 5-Stage Filter ˙
- LASTS 6 MONTHS
- Mineral Stones
- LASTS 2 YEAR
INFO: These filters are interchangeable. The Fluoride Filter reduces everything the 5-Stage Filter does as well as filtering fluoride.
Every 4-6 Months:
When you replace your Fluoride or 5-Stage Filter we recommend a complete wash
of the Gravity Water System. Follow these steps: wash all plastic parts
including the tap with a soft sponge and a cleaning solution (5 mL / 1 tsp
bleach to 1 L / 4 cups water). Rinse well with tap water.
Do not use a cleaning solution for the Ceramic Pre-filter, Fluoride Filter or
5-Stage Filter. Do not scrub plastic parts with a coarse material like scrub
wool or steel wool.
To sanitize the Mineral Stones place them in boiling water for one minute.
Drain the stones and lay them out on a clean towel to cool. Place the Mineral
Stones into the Lower Tank after the Fluoride Filter has been conditioned.
Note: stones absorb odor. Do not use scented towels or towels with fabric conditioners.
In an Emergency
The Gravity Water System can be used to make safe water in an emergency
situation like an earthquake or flood.
- Collect the cleanest water you can find.
- Aerate the collected water by shaking it in a sealed container.
- Pass this water through a piece of cloth to remove any large suspended particles.
- If possible boil water for one minute or if you cannot boil water, add two drops of unscented household bleach per liter of water, stirring well.
- Let stand for 30 minutes. 6 Pass this water through the Gravity Water System.
Conditions & Limitations
None of the warranties cover damage by improper use or maintenance accidents,
acts of God, or minor scratches or imperfections that do not materially impair
the operations of the product. The warranties also do not cover products that
are not installed as outlined in the applicable product owner’s manual.
Santevia Water Systems does not assume any liability for personal injury or
property damages caused by the use or misuse of its products. All Santevia
water products must be used with potable, biologically-safe water. Santevia
Water Systems shall not in any event be liable for special, incidental,
indirect or consequential damages. Santevia Water Systems’ liability shall, in
all instances, be limited to replacement of the defective product or part and
this liability will terminate upon the expiration of the applicable warranty
period.
Optimized for Your Health
At Santevia, we aspire to live happy and healthy to 100 years old, and hope
you do too. Our products are designed to support your wellness journey, and
that’s why we filter harmful contaminants out of your water and then infuse it
with essential minerals to help you feel your best.
We also believe that access to healthy water should be enjoyed by everyone.
Your purchase just gave 100 days of clean drinking water to communities living
in water poverty. Thank you for supporting our goal to donate 100,000 years of
clean drinking water by 2030.
We hope you enjoy your water.
Yvonne Anderson, CEO
Questions?
We’re here to help:
References
- Santevia | Alkaline Water Filters | Mineralized Alkaline Water USA – Santevia US
- Filter Ease Register – Santevia US
- Santevia Support
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