Apps AsTech OEM and OEM Compatible Solutions App User Guide
- June 3, 2024
- APPs
Table of Contents
Apps AsTech OEM and OEM Compatible Solutions App User Guide
IMPORTANT
Plug your asTech device into a vehicle with key on, engine off, check Internet connection, and ensure the firmware is up to date. If necessary, refer to the asTech Device Quick Start Guide (shipped with device) to connect it to the Internet. Refer to Confirm asTech Device Firmware Version on page 16 of this document if needed.
Ensure that you have created a Username and Password for the asTech App. If you have not received an email invitation (search for an email containing the phrase “asTech mobile” from noreply@astech.com) to do so, or need to have it resent, contact Customer Service at 888-486-1166. 3 On your Android or IOS device, in the Settings menu, confirm that the device is connected to the internet. Then go to the appropriate store, and search for “asTech App” to find and install, or update the app
From the Settings menu, go to Bluetooth and pair your asTech device to Android/IOS device
From the device home screen, tap the asTech App icon to launch the app.
On the Login screen, type your username and password created for the asTech App.
Scan Tool Screen
After launch, you will see the following screen. Here you will find buttons to launch different asTech App features.
Available
Devices connected to your account.
Connected
Devices connected to vehicles.
In Use
Vehicles scans, submitted, or in progress.
Disconnect
Vehicle Scans or calibrations completed and ready to be disconnected.
Devices
Homepage allowing you to view Available, Connected, In Use, and Disconnect.
History
View previous scans and work orders.
Chat
Chat with your asTech technician during an OEM scan.
Users
View all users under your account.
Account
View account info and settings.
Performing a Local Scan
Connect the asTech device to the vehicle to be scanned.
For keyed ignition, turn to the on position. For keyless ignition, follow the manufacturer’s recommendation; typically press and hold the On button for 5-10 seconds or pressing it twice.
In the asTech App, under the Devices tab, select New Request under the desired connected vehicle
Under New Request, choose the Diagnostic Scan option. Once this has been selected, press Next.
Under Scan Type, choose Local to perform a scan on your mobile device. Then click Next. Please note if working from desktop: Local scan is only available on the Mobile App.
For a Local Scan, you will be prompted to select your Service Request and Insurance. Then enter the RO# and Odometer info. Once completed, press Submit. *For some vehicles, the information may pre-populate.
Ensure your mobile device is within Bluetooth range of your asTech device.
Once the Bluetooth has successfully connected, the scan will begin.
When complete, an alert will display with the number of codes found. Press OK to view your results.
Viewing your scan results allows you to clear codes or finish your scan.
Select Clear Codes to select the modules you would like to clear. Then click Clear.
The scan results will display with the listing of the trouble codes found for each individual module. Your Scan Report-PDF is now in process and on its way via email from asTech. You can tap on any code to see potential repair information related to that code. Once codes have been successfully cleared, select Finish to finalize your scan.
Codes that have been successfully cleared will be indicated. You will be taken back to the homepage once the scan has been finalized. Press Finish under Finalize Local Scan
Requesting a Calibration
Under New Request, choose the Calibration option. Once this has been selected, press Next.
For a Calibration, you will be prompted to select your Service request type and enter in some specific information regarding the vehicle. Once this is done, press Submit. *For some vehicles, the information may pre-populate.
Your Calibration request has been submitted. To view your submitted request, click In Use on your homepage to view the submission. An asTech Technician will be in contact with you to review your scan request.
An asTech Technician will communicate with you via chat to assist you with Calibration.
Reports & Invoice
Once you have completed a scan, you will receive the report and retail invoice
packaged into one email.
Scan report
For Remote OEM scans, the detailed report, and recommendations from our technicians will be sent to you.
For Local scans, a report of all trouble codes identified in the scan will be sent to you.
Clear Codes Report
When clearing codes, a Clear Report will be emailed to you showing details of the codes cleared.
Retail Invoice
Your invoice will provide the year, make, model, and VIN of vehicle scanned, type of scan performed, and retail price.
Clearing Codes
Viewing your Local scan results allows you to clear codes found.
Confirm asTech Device Firmware Version
Your asTech device must have the latest firmware to pair with your asTech device. To determine current firmware version, press and release the red NO button 3 times in rapid succession while the device is attached to a vehicle. The asTech device screen will display configuration information. The firmware version number is shown in the upper righthand corner of the screen.
If your device does not have the latest version, please contact Customer Service at 888-486-1166 so an update may be pushed through. Once the update is pushed to your device, it will automatically update when next plugged into a vehicle and powered on.
Activating Bluetooth on the asTech Device
This only needs to be performed once as you will be using the asTech app for
performing Local and submitting Remote OEM scans.
Your asTech device can switch between with firmware version communicating with the asTech app or being used in the standard mode to submit Remote OEM scans via asTech App. Pressing the yellow WPS button 8 times in rapid succession will switch the device between modes.
Frequently Asked Questions
I can’t log into the asTech app on my device.
You must create an asTech Connect login to log into the asTech App. If you
have not received an email invitation from asTech to do so, or if your
invitation has expired, contact our Customer Service team at
888-486-1166 to have one sent.
I am locked out of my asTech account.
Go to https://app.astech.com and click the Forgot Password link. This will
reset your password. Once your password is reset you will be able to log in
My asTech device is not “seeing” my asTech device via Bluetoot
After ensuring your asTech device is plugged into a vehicle with Key On,
Engine Off, confirm the display shows “Waiting on App….” If it does not refer
to Switching Modes of the asTech Device on page 19. Otherwise, refer to
Confirm asTech DeviceFirmware Version on page 18 to confirm your asTech device
has the correct firmware versioninstalled. My asTech Device say “connected
and waiting” instead of “waiting on app” Refer to Activating the BlueTooth on
the asTech Device on page 19.
How do I update my asTech App?
Visit the Google Play Store on your mobile device and search for “asTech App”.
The store will show if you have the latest version and allow you to update if
a newer version is available.
How do I access the Google Play store?
Tap the Play Store icon on your mobile device. You may need to create a
Google account\ in order to download and install apps and updates. Otherwise,
login using your Google account (not asTech App) username and password.
Bluetooth Pairing Procedure
Find the Settings app on your Android/IOS device and open it. Android device screen shots are shown here, yours may vary slightly.
Find the Bluetooth option from within the Settings menu. Bluetooth options are usually found under “Connections”, “Connected Devices” or something similar.
After successfully pairing to Bluetooth, the asTech screen will show “Connected”, and the Connected Light will be illuminated green.