FOREVER Kids Watch KW-310 User Manual

: June 3, 2024
: FOREVER

USER MANUAL KIDSWATCH KW-310

Kids Watch KW-310

Thank you for buying the Forever brand product. Before use, read this instruction manual and keep it for future reference. Do not open the device on your own – any repairs should be carried out by a serviceman. Only use original parts and accessories supplied by the manufacturer. The device should not be exposed to direct sunlight, fire or other heat sources.
We hope that Forever will meet your expectations.

Introduction

Before using the kids watch, carefully read the instruction manual to ensure correct operation.
Kids watch is a small telecommunication device, used to locate its position and send data.
Operation of the device is based on GSM/GPRS mobile network.

IMPORTANT: The device requires installation of a SIM card with active service, allowing to make and receive calls, with no PIN lock. It is recommended to deactivate voicemail. When sending information regarding location, the watch will require access to mobile Internet, therefore, you should buy at least 1 GB package.
Use of the watch may be associated with fees for using the network and calls, in accordance with the operator’ s tariff.

Specification

Display: 1.4’’ 240×240 px
Touch screen: yes
Standby time: do 3 days
Charging time: 2 hours
Strap length: 234 mm
Battery: 400 mAh
Camera: yes
Microphone and speaker: built-in
SIM card slot: nano SIM (with no PIN lock)
Compatibility: Android ≥ 5.0 , iOS ≥ 10.0

The maximum radiated radio frequency power in the frequency range

Frequency range| GSM 900/1800 MHz| Wi-Fi 2412-2472 MHz
Transmit power| 31,97 dBm| 12,72 dBm EIRP

Device description

Camera
Turn on / SOS button / return to the main screen
Return button
Microphone
SIM card slot
Charging connector

The set includes

smartwatch
charging cable
user manual
Tools for installing a SIM card

Charging

It is recommended to use a charger of output parameters of 5V — 1A. Charger is not included in the set. Full charging time of the watch is approximately 2 hours. Connect the connector of the included charging cable to the charging connector on the device. Make sure that the device and cable connectors are connected to each other, and then connect the USB cable to a power source.

Installing the SIM card

Always make sure your watch is turned off before inserting or removing the SIM card. Never insert or remove the SIM card when the watch is turned on. Open the SIM card slot with the screwdriver included in the set, and then place the SIM card in a position such that the SIM card chip is facing the top of the watch screen, you will hear a click signaling correct installation. Then close the SIM card slot

First run

After installing the SIM card in the watch and charging the device, you can start it by pressing and holding the on button. After starting, the watch connects to the mobile network.

Device operation

We operate the device via a touch screen. By sliding your finger on the screen, you can switch between individual functions and you select a given function by pressing the screen.

Telephone – allows you to make a telephone call by manually entering the number.
C The phone book – gives you access to contacts defined using the application.
Camera – allows you to take pictures with your device’s camera.
Gallery – allows you to view photos taken with the device.
Game – there is a math game in the tab.
Chat – allows you to receive and send messages between the application and the device.
QR code – allows you to display the registration QR code and application QR code.
Steps – allows you to read the number of steps taken after activate the activity measurement function in the application.

Use of application

Download the „Forever Care” app for iOS or „Forever KidsCare” for Android.

Account and watch registration

In the registration window, enter or scan the watch code (REG CODE) found on the bottom of the package and in the watch. Enter your email address, name and password. Then select the language of the application and the area of use of the watch.

Functions

Chat: Send a text or voice message to the watch by typing it on the keyboard or recording it using the phone’s microphone. You can also listen to the voicemails sent from the watch here.
Route: select the date and time slot to display the traveled route.
Map: Select the map icon to view the current location of the watch.
Safety zone: designate a safety zone, when the watch will found outside the selected zone, you will receive a notification from the app.
Reward: Select the number of rewards you want to send to your child. After approval, the information about the award will be sent to the watch.
Alarm clock: alarm clock settings. Set the desired time and frequency of repeat.
Find Watch: Select a feature to find your device if it’s near you. The watch will ring to inform you of its location.
Notifications: This is where you get and preview any notifications and alarms you receive from the watch.
Remote camera: take a photo using the watch camera and receive it on your phone.
The captured image appears after a certain waiting time, depending on the signal strength of the cellular network.
My profile:
• Personal data: Your account settings
• Device list: Add, edit or remove a connected devices
• Change Password: Change the password for your account.

Settings

SOS numbers: when the watch user presses and holds the SOS button, the watch makes an automatic emergency call to three contacts defined on list.
Voice monitoring: enter the phone number to be called from the watch in order to listen to its surroundings. Pick up the call and check what’s happening nearby. The user of the watch has no notification that such a call has been made.
Do not disturb: Select the time during the day when the user of the watch will not receive phone calls.
Location mode: select normal mode – refreshing the watch’s location once every ten minutes, power saving – once every hour, tracking – once every minute.
SMS notifications: enter the number to which you want to receive SMS notifications about events such as: low battery level in the watch, triggering the SOS alarm using the watch button.
Phone book: Define up to ten contacts that the watch user will have in the phone book.
Time zone: set your time zone than the device shows the correct date and time on.
Language: Choose language for your device from the available.
Settings switch: Enable or disable the watch function.
LBS Location: Enable or disable location using network operators antennas.
Turn off watch remotely: watch will be turned off.

The availability of the app functions depends on the watch model you are using.

FAQ

The application does not receive commands and shows information that the watch is disconnected from the network.

Check whether GMS signal is correct whether the range columns are available / visible on the display. – – – If they are crossed out, please turn off your watch.
Check if the SIM card is properly installed in the watch, if it supports internet and if there is an internet data package available.
Turn on the device. If the range columns are still crossed out, go to the next point.
Check if there are data transfer arrows, if not, set APN (Access Point Name – specific packet network, e.g. internet):
Please send a text message to the number of the watch with the content: pw,123456,apn,YYYYY,,,XXXXX#
the X characters represent the digits of the MNC and MCC codes assigned to a specific operator, e.g .:
26003 ORANGE
26001 PLUS
26006 PLAY
26002 T-MOBILE
the remaining code digits are available on manual/forever.eu or www.mcc- mnc.com/
Instead of Y characters, enter the operator’s individual APN name.
After sending the message, wait several minutes for KidsWatch to download the settings from the network. Data transfer arrows will appear.
- Please send a text message to the number of the watch with the content: pw,123456,ts#, in response, the watch will send us the parameters of the watch. An example:
  ver:G36WS_YDE_V1.1_2019.12.19_09.45.40;
  ID: 1234567890;
  imei:123456789012345;
  ip_url:52.28.132.157;
  port:8001;
  upload:600S;
  bat level:96;
  language:1;
  zone:8.00;
  ec:0;
  NET:OK(73);
  Check the data received in the SMS with the watch number.
- If the number ID/IMEI/REG CODE is different from the badge on the watch or the bottom of the package, set a new IMEI number.
  Please send a text message to the number of the watch with the content: pw,123456,i mei,xxxxxxxxxxxxxxx# where X are the numbers from the badge – the watch, after receiving the SMS with the code, sends back in the SMS response with the correct IMEI number, for example: pw,123456,imei,359614514986574#
- If the IP_UR Land PORT is different than in the example above, send an SMS from the phone to the number of the SIM card installed in the watch with the text: pw,123456,ip,52.28.132.157,8001# – the watch will send a text message back: [surl,52.28132.157,port,8001#]ok.!
- the content GPRS/NET should include ,,OK”. If is ,,NO” the watch is not connected to the internet. Please follow point 9.1. The value in parentheses shows the signal strength.
  ATTENTION: When writing text messages, pay attention to punctuation marks and spaces. This is very important because if the characters are not used correctly, the commands will be misinterpreted by the watch and will remain unanswered.

Could not call watch. The signal is busy or the subscriber does not answer
Reason:
The watch does not recognize the incoming number or the app is set to do ,,not disturb”.

Solution:

Check if the number you are calling from is hidden number.
Check if there are contact numbers in the application.

The watch only receives calls from numbers previously set in the contacts of the application.

The watch does not show the current time and date
Reason:
The watch did not connect to the application server to update the time.

Solution: If the watch shows several hours back, check and select the correct time zone via the app.

If the above steps do not help, send from your phone (to the number of the SIM card installed in the watch) SMS with the content: pw,123456,ntpservers,121.40.88.40,8089#
In response, the watch should send an SMS with a similar text OK. After that, restart your watch.
Additionally, you can also send a configuration SMS to the watch’s SIM number with the text: pw, 123456, time, hour. minute. second, date, year. month. day# – for example, giving the current time pw,123456,time,09.50.00,date,2016.06.01#

Rules for safe use

— SECURITY–
Please read these tips carefully. Failure to follow these instructions may be dangerous or illegal.

— DO NOT RISK —
Do not switch the device on in places where the use of electronic devices is forbidden, or when it may cause interference or other hazards. Comply with all kinds of prohibitions, regulations and warnings provided by the personnel of the place where you want to use the device.

— PROFESSIONAL SERVICE —
Only qualified service of the manufacturer or an authorized service center may repair this product. Repairing the device by an unqualified service center or by an unauthorized service point may damage the device and void the warranty.

— MODIFICATIONS —
The manufacturer is not responsible for damage caused by unauthorized modifications.

— MOBILE AND MENTAL DISABILITIES AND CHILDREN —
The device should not be operated by people (including children) with limited mobility or mental , as well as by people who have no experience in the use of electronic equipment. They may use it only under the supervision of persons responsible for their safety after reading and understand the instructions on how to use the device safely. Keep the device and its packaging out of the reach of children. Cables and plastic bags can become wrapped around a child’s neck and cause suffocation. The device is not a toy.

–BLUETOOTH–
The wireless Device complies with safety and radio frequency standards. All wireless devices may cause interference that may affect the operation of other devices.

— SURROUNDINGSE–
The device should not work in dusty conditions. Connect the device in such a way that it cannot be damaged and does not pose a threat to people and animals. Do not expose the device to sunlight and do not use it, or leave it in the immediate vicinity of devices that emit a lot of heat (heaters, radiators, etc.). Plastic elements may deform, which may affect the operation of the device or lead to its complete damage.

— WATER AND OTHER LIQUIDS —
Do not expose the device to water or other liquids. Avoid working in an environment with high humidity – steamy kitchens, bathrooms, etc. Water particles can cause moisture to appear in the device, which adversely affects the electronics and can damage the equipment.

— BATTERIES —
Avoid exposing the battery to very cold or very hot temperatures. Extreme temperatures can affect the capacity and lifetime of the battery. Avoid exposing the battery to liquids or metal objects, as this may lead to total or partial damage to the battery. Use the battery only for its intended purpose. Do not destroy, damage or throw the battery into fire – it can be dangerous and cause a fire Used or damaged battery should be placed in a special container. Overcharging the battery may damage it. Therefore, do not charge the battery longer than necessary to fully charge it.

Proper disposal of used equipment

This device is marked with a crossed-out garbage container symbol, in accordance with the European Directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). Products marked with this symbol should not be disposed of or discarded with other household waste at the end of their service life. The user is obliged to dispose of waste electrical and electronic equipment by delivering it to a designated point, where such hazardous waste is recycled. The collection of this type of waste in separate locations and the proper recovery process contributes to the conservation of natural resources. Proper recycling of waste electrical and electronic equipment is beneficial to human health and environment. For information on where and how to dispose of used electronic equipment in an environmentally safe manner, the user should contact the relevant local authority, the collection point or the point of sale where the equipment was purchased.

Proper disposal of used battery

In accordance with EU Directive 2006/66/EC, as amended by Directive 2013/56/EU on the disposal of batteries, this product is marked with a crossed-out garbage container symbol. This symbol means that the batteries used in this product should not be disposed of with ordinary household waste, but handled in accordance with the directive and local regulations. Do not dispose of batteries with unsorted municipal waste. Battery users must use available collection network for these items, that allows for their return, recycling and disposal. Within the EU, the collection and recycling of batteries is governed by separate procedures. To learn more about existing battery recycling procedures in your area, contact your city hall, waste management agency or landfill.

Declaration of Conformity with European Union Directives

Tel Force One Sp.zo.o. hereby declares that the device Kids WatchKW-210 Find Me! 2is in compliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following web address: https://www.manual.forever.eu/KW310